Automatc update hangs on forced reboot

A few of our servers are set to automatically download and install updates.
When these servers are updated, they hang during shutdown and have to be hard
booted. One of the worst things about this, is that the eventlog service
stops before the hang, so I even if I should get some sort of failure
message, there's nowhere to register it to.

Anyone have this happen? Found a fix? Have any ideas on where to start
troubleshooting?

The servers this is happening to are mostly Dell, but there are a couple of
IBM's and a Micron that are also experiencing this. All hardware drivers /
BIOS are up to date and natively supported by Microsoft (with the exception
of the IBM SCSI controler). All running 2k3 server (mix of enterprise and
stanndard) with all updates. I saw a couple of posts about Symantec
AntiVirus having issues with automatic updates, but the Symantec logs on the
servers always show successful service shutdowns at the time the servers are
rebooting.

We had originall thought it was a Dell issue with the KVM switches we're
using untill servers that were not Dell and not hooked to a KVM switch
experienced the same issue.

I can shutdown and reboot normally with no problems. As a matter of fact, if
the server is logged in at the console where it prompts to reboot, that works
fine, too.

This only happens on forced reboot after automatic updates has updated the
system.

I tried looking at the WindowsUpdate.log file, as suggested in a couple of
other posts here. There were no noticable errors, and it ended at the
directive to shutdown the system.

Any help, direction, or pointers would be greatly appreciated.

Cory,

> A few of our servers are set to automatically download and install updates.

You're living dangerously. Are the updates tested before you allow these
servers to download and install ? Are you aware of WSUS ?
You'd be best served by posting this in the Server NG.
http://support.microsoft.com/newsgro...ral&sloc=en-us

Info on WSUS :
http://www.microsoft.com/windowsserv...s/default.mspx


MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============


Cory wrote:

> A few of our servers are set to automatically download and install updates.
> When these servers are updated, they hang during shutdown and have to be hard
> booted. One of the worst things about this, is that the eventlog service
> stops before the hang, so I even if I should get some sort of failure
> message, there's nowhere to register it to.
>
> Anyone have this happen? Found a fix? Have any ideas on where to start
> troubleshooting?
>
> The servers this is happening to are mostly Dell, but there are a couple of
> IBM's and a Micron that are also experiencing this. All hardware drivers /
> BIOS are up to date and natively supported by Microsoft (with the exception
> of the IBM SCSI controler). All running 2k3 server (mix of enterprise and
> stanndard) with all updates. I saw a couple of posts about Symantec
> AntiVirus having issues with automatic updates, but the Symantec logs on the
> servers always show successful service shutdowns at the time the servers are
> rebooting.
>
> We had originall thought it was a Dell issue with the KVM switches we're
> using untill servers that were not Dell and not hooked to a KVM switch
> experienced the same issue.
>
> I can shutdown and reboot normally with no problems. As a matter of fact, if
> the server is logged in at the console where it prompts to reboot, that works
> fine, too.
>
> This only happens on forced reboot after automatic updates has updated the
> system.
>
> I tried looking at the WindowsUpdate.log file, as suggested in a couple of
> other posts here. There were no noticable errors, and it ended at the
> directive to shutdown the system.
>
> Any help, direction, or pointers would be greatly appreciated.
>
>