How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602
1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527
2. You cannot install some updates or programs
http://support.microsoft.com/default...b;en-us;822798
3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.
How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093
3b. Compare errors to those listed here:
http://inetexplorer.mvps.org/archive...date_codes.htm and/or go to
http://windowsupdate.microsoft.com > click on Help and Support link in left
pane > Solve problems on your own.
4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
Heiko Hoebel wrote:
> My XP-SP2-Prof. worked all the time perfektly until the Microsoft-Update
> stoped working. I can load the Update-site without errors and the IE shows
> "searching for new updates" and does never stop with this message (it
> never shows updates). The automatic update also doesn't download anything.
> I've stopped the service, deleted the folder
> "Windows\SoftwareDistribution" and started the update again - works!
> BUT: it only works manual (with IE) until i re-activate the automatic
> update for the first time. After that the manual update doesn't work
> anymore even when deactivating the automatic update!
> Everytime i delete the "SoftwareDistribution"-folder and deactivating the
> automatic update, the manual update beginns to work again.
>
> Any ideas??
>
> Regards,
>
> Heiko