Automatic Update service causes XP Pro lockup: can this be fixed?

Shortly after logging in Wednesday AM, LiveOneCare apparently started to
download/install the 5/8/07 patches and my system (XP Pro SP2, 80GB hard
drive, 2GB RAM) locked up. I was unable even to start the Task Manager or
perform a normal shutdown. Eventually I resorted to a hard shutdown, after
which I could boot, but the system locked up as soon as I logged in again.

After a long and tedious day of in Safe, diagnostic or selective startup
modes, I was finally able to restore most computer functions- but only if the
Automatic Update service and all LiveOneCare services are disabled.

I'm unable to think of a way to fix this. I understand that MS has released
a corrective patch, but I can't download it with the Automatic Update service
disabled.

Any ideas? Or will I have to reinstall my OS and start over all again? (If
that's the case I'll certainly not reinstall LiveOneCare.)

Perhaps if visit LiveOneSite there may be manual updates. I dont know as I
dont use LiveOne

"Mary Fran" <> wrote in message
news:8DB0D382-4181-4D9A-98A7-...
> Shortly after logging in Wednesday AM, LiveOneCare apparently started to
> download/install the 5/8/07 patches and my system (XP Pro SP2, 80GB hard
> drive, 2GB RAM) locked up. I was unable even to start the Task Manager or
> perform a normal shutdown. Eventually I resorted to a hard shutdown,
after
> which I could boot, but the system locked up as soon as I logged in again.
>
> After a long and tedious day of in Safe, diagnostic or selective startup
> modes, I was finally able to restore most computer functions- but only if
the
> Automatic Update service and all LiveOneCare services are disabled.
>
> I'm unable to think of a way to fix this. I understand that MS has
released
> a corrective patch, but I can't download it with the Automatic Update
service
> disabled.
>
> Any ideas? Or will I have to reinstall my OS and start over all again?
(If
> that's the case I'll certainly not reinstall LiveOneCare.)

We have had numerous PC's all of which use Microsoft Automatic Updates
on XP service pack 2 lock up, perform poorly and generally become huge
problems since early last week.

I think Microsoft has a big problem which is now our big problem.

wrote:

> We have had numerous PC's all of which use Microsoft Automatic Updates
> on XP service pack 2 lock up, perform poorly and generally become huge
> problems since early last week.

For a fix to this problem, please do BOTH of the following:

1. For 32-bit systems, download and save to hard disk, and then install:
<http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe>

2. (not for Vista) Download and install update KB927891 version 3:
<http://support.microsoft.com/kb/927891>

If the first of these produces an error message about "Update agent already
installed", then execute the installer again manually, with parameter
/wuforce as in:

WindowsUpdateAgent30-x86.exe /wuforce

After the fixes have been installed, doing a Microsoft Update or Automatic
Update might still take some time (though not as much as before) and
processor and disk usage, but it should not lock out user-level interaction
with the system and applications, so it should not be such an inconvenience.

By the way, do you have Office 2003 installed on the problem PCs?

--
Robin Walker [MVP Networking]