Automatic update service kills my computer

Hi!

I have a major problem. The automatic update servise causes my computer to
"freeze" 1-2 minutes after login. It is not possible to get in connection
with the computer at all. When the automatic update service is disabled
everything works fine (exept for a lot of messages about missing update, lack
of security etc)

I am running XP pro SP2, and the problem appeared sometime during this
summer when I was on vacation.

Is there anybody that can help me?

th

"temmor" <> schrieb:

> I have a major problem. The automatic update servise causes my computer to
> "freeze" 1-2 minutes after login. It is not possible to get in connection
> with the computer at all. When the automatic update service is disabled
> everything works fine (exept for a lot of messages about missing update, lack
> of security etc)
>
> I am running XP pro SP2, and the problem appeared sometime during this
> summer when I was on vacation.

http://support.microsoft.com/kb/927891/en-us may be what you're looking
for.

Bye,
Freudi

=?Utf-8?B?dGVtbW9y?= added these comments in the current
discussion du jour ...

> I have a major problem. The automatic update servise causes my
> computer to "freeze" 1-2 minutes after login. It is not
> possible to get in connection with the computer at all. When
> the automatic update service is disabled everything works fine
> (exept for a lot of messages about missing update, lack of
> security etc)
>
> I am running XP pro SP2, and the problem appeared sometime
> during this summer when I was on vacation.
>
> Is there anybody that can help me?

I don't fully understand your situtation. Are you saying that if
you allow Automatic Update to auto-update, you lock up but if you
go to MS's update center and manually download them, you're OK?

Next question: if this happened earlier this summer, why didn't
you track down which MS update is the culprit? It is most likely
that, or you added/updated a driver and/or installed/upgraded an
app. In any event, when something goes wrong, you fix it -
pronto! Trying to diagnose a problem 3 months later is going to
be really tough. For example, the simplest solution to a failure
as I describe is to uninstall the errant update or whatever
and/or roll your system back to the most recent RP.

Next, have you ran a VERY comprehensive malware scan using more
than a free AV utility or relying on MS's Malicious Software
Removal Tool? e.g., do you use Ad-Aware and Spybot Search &
Destroy at least? Do you have a NAT router and a software
firewall such as Zone Alarm to ensure that spyware or a trojan
hasn't invaded you? and, do you regularly do a FULL system scan
for malware with whatever AV app you have or an even better one,
like eTrust Pest Patrol? If not, get on the stick, it may save
your bacon some day.

But, back to your current dilemma. If no one thinks of anything
constructive above my verbal spanking, you could consider either
hiring somebody like the Geek Squad OR pay MS their fee for a
tech support call. If the problem is severe enough, they may be
able to help you. If they can't they refund your fee, which is in
the $34-45 range.

Finally, do you own and regularly use a good HD imaging utility
like Acronis True Image? This can copy all changed files
incrementally to your HD, an external HD (preferable) or optical
(least desirable), but more importantly, it can create a FULL
partition image of your C:\ that you can use to restore your
entire system, including Windows, your installed apps, and any of
your data you have on C:\ (I have zero data on C:\, mine is on D:
\ and E:\ so it doesn't get taken down by a Windows crash).
Lacking an imaging program, and I'd guess you don't have one, you
may have to do the nuke and reinstall shuffle of Windows.

But, take this one step at a time in a logical and methodical
fashion from least dangerous to most dangerous/agressive until
you fix it. THEN start taking steps to prevent future meltdowns.

Now that I've whipped you into a pulp, for which I apologize but
I needed to get your attention, please describe in more detail
what happened when, how you first noticed it, something about
your system, what updates you think may be at fault, things you
have added/updated, new HW or SW, etc. There can be LOTS of
interlocking dependencies that can cause a distantly side-effect
problem not easily reconizable, thus tought to diagnose.

Good luck!


--
HP, aka Jerry

I have tried that one.....it does not help.....

"Ottmar Freudenberger" wrote:

> "temmor" <> schrieb:
>
> > I have a major problem. The automatic update servise causes my computer to
> > "freeze" 1-2 minutes after login. It is not possible to get in connection
> > with the computer at all. When the automatic update service is disabled
> > everything works fine (exept for a lot of messages about missing update, lack
> > of security etc)
> >
> > I am running XP pro SP2, and the problem appeared sometime during this
> > summer when I was on vacation.
>
> http://support.microsoft.com/kb/927891/en-us may be what you're looking
> for.
>
> Bye,
> Freudi
>

I have tried that one...does not help...

terjem

"Ottmar Freudenberger" wrote:

> "temmor" <> schrieb:
>
> > I have a major problem. The automatic update servise causes my computer to
> > "freeze" 1-2 minutes after login. It is not possible to get in connection
> > with the computer at all. When the automatic update service is disabled
> > everything works fine (exept for a lot of messages about missing update, lack
> > of security etc)
> >
> > I am running XP pro SP2, and the problem appeared sometime during this
> > summer when I was on vacation.
>
> http://support.microsoft.com/kb/927891/en-us may be what you're looking
> for.
>
> Bye,
> Freudi
>

"temmor" <> schrieb:

>> http://support.microsoft.com/kb/927891/en-us may be what you're looking
>> for.

> I have tried that one.....it does not help.....

Both updates, KB927891 *and* Windows Update Agent 3.0?

Bye,
Freudi

"HEMI-Powered" wrote:

> =?Utf-8?B?dGVtbW9y?= added these comments in the current
> discussion du jour ...
>
> > I have a major problem. The automatic update servise causes my
> > computer to "freeze" 1-2 minutes after login. It is not
> > possible to get in connection with the computer at all. When
> > the automatic update service is disabled everything works fine
> > (exept for a lot of messages about missing update, lack of
> > security etc)
> >
> > I am running XP pro SP2, and the problem appeared sometime
> > during this summer when I was on vacation.
> >
> > Is there anybody that can help me?
>

Thank you for your suggestion. Here are some more explaination:

> I don't fully understand your situtation. Are you saying that if
> you allow Automatic Update to auto-update, you lock up but if you
> go to MS's update center and manually download them, you're OK?
>
I say that my computer "freezes" after 1-2 minutes. When I use msconfig and
disables automatic update service, and then restarts the computer everything
works fine (except some warnings about disabled automatic update etc.)

When I try to update trough the menu system it seems like I still need the
automatic update service?

> Next question: if this happened earlier this summer, why didn't
> you track down which MS update is the culprit? It is most likely
> that, or you added/updated a driver and/or installed/upgraded an
> app. In any event, when something goes wrong, you fix it -
> pronto! Trying to diagnose a problem 3 months later is going to
> be really tough. For example, the simplest solution to a failure
> as I describe is to uninstall the errant update or whatever
> and/or roll your system back to the most recent RP.

BECAUSE I was away from home June 16-July 17. The problem was noticed when I
came back home (probably caused by updates from MS). However, it was
difficult to find the reason for my problem at thet time...because I was
leaving and was not returning until August 11th!!!
I can not stay home all the summer to be ready to clean up the mess
Microsoft might do to my computer!

By the way, I tried a aystem restore but it did not change anything


>
> Next, have you ran a VERY comprehensive malware scan using more
> than a free AV utility or relying on MS's Malicious Software
> Removal Tool? e.g., do you use Ad-Aware and Spybot Search &
> Destroy at least? Do you have a NAT router and a software
> firewall such as Zone Alarm to ensure that spyware or a trojan
> hasn't invaded you? and, do you regularly do a FULL system scan
> for malware with whatever AV app you have or an even better one,
> like eTrust Pest Patrol? If not, get on the stick, it may save
> your bacon some day.

Yes, I have run Ad-Aware and F-secure 7.0. for full system check

>
> But, back to your current dilemma. If no one thinks of anything
> constructive above my verbal spanking, you could consider either
> hiring somebody like the Geek Squad OR pay MS their fee for a
> tech support call. If the problem is severe enough, they may be
> able to help you. If they can't they refund your fee, which is in
> the $34-45 range.

Im not very happy with paying MS to fix a problem that seems to be
introduced by MS....

>
> Finally, do you own and regularly use a good HD imaging utility
> like Acronis True Image? This can copy all changed files
> incrementally to your HD, an external HD (preferable) or optical
> (least desirable), but more importantly, it can create a FULL
> partition image of your C:\ that you can use to restore your
> entire system, including Windows, your installed apps, and any of
> your data you have on C:\ (I have zero data on C:\, mine is on D:
> \ and E:\ so it doesn't get taken down by a Windows crash).
> Lacking an imaging program, and I'd guess you don't have one, you
> may have to do the nuke and reinstall shuffle of Windows.
>
No, I only have backup of my data files. My experience is that it is
difficult to make the operating system work 100% based on some backup. But I
might have to reconsider this...

> But, take this one step at a time in a logical and methodical
> fashion from least dangerous to most dangerous/agressive until
> you fix it. THEN start taking steps to prevent future meltdowns.

When automatic update service is disabled everything works fine. The problem
probably appeared when the computer received some automatic uptates when it
was turned on June 18th. So, when the automatic uptades acts like a virus it
might be best to keep it disabled?

> Now that I've whipped you into a pulp, for which I apologize but
> I needed to get your attention, please describe in more detail
> what happened when, how you first noticed it, something about
> your system, what updates you think may be at fault, things you
> have added/updated, new HW or SW, etc. There can be LOTS of
> interlocking dependencies that can cause a distantly side-effect
> problem not easily reconizable, thus tought to diagnose.

As you can see from the above writings the problem appeard when using the
computer June 18th (after it had been turned of for a month). And the only
thing installed this day is probably som updates from MS.

A Question: Is the automatic update service depending on some other services
that might be corrupted?

temmor

>
> Good luck!
>
>
> --
> HP, aka Jerry
>

"HEMI-Powered" wrote:

> =?Utf-8?B?dGVtbW9y?= added these comments in the current
> discussion du jour ...
>
> > I have a major problem. The automatic update servise causes my
> > computer to "freeze" 1-2 minutes after login. It is not
> > possible to get in connection with the computer at all. When
> > the automatic update service is disabled everything works fine
> > (exept for a lot of messages about missing update, lack of
> > security etc)
> >
> > I am running XP pro SP2, and the problem appeared sometime
> > during this summer when I was on vacation.
> >
> > Is there anybody that can help me?
>

Thank you for your suggestion. Here are some more explaination:

> I don't fully understand your situtation. Are you saying that if
> you allow Automatic Update to auto-update, you lock up but if you
> go to MS's update center and manually download them, you're OK?
>
I say that my computer "freezes" after 1-2 minutes. When I use msconfig and
disables automatic update service, and then restarts the computer everything
works fine (except some warnings about disabled automatic update etc.)

When I try to update trough the menu system it seems like I still need the
automatic update service?

> Next question: if this happened earlier this summer, why didn't
> you track down which MS update is the culprit? It is most likely
> that, or you added/updated a driver and/or installed/upgraded an
> app. In any event, when something goes wrong, you fix it -
> pronto! Trying to diagnose a problem 3 months later is going to
> be really tough. For example, the simplest solution to a failure
> as I describe is to uninstall the errant update or whatever
> and/or roll your system back to the most recent RP.

BECAUSE I was away from home June 16-July 17. The problem was noticed when I
came back home (probably caused by updates from MS). However, it was
difficult to find the reason for my problem at thet time...because I was
leaving and was not returning until August 11th!!!
I can not stay home all the summer to be ready to clean up the mess
Microsoft might do to my computer!

By the way, I tried a aystem restore but it did not change anything


>
> Next, have you ran a VERY comprehensive malware scan using more
> than a free AV utility or relying on MS's Malicious Software
> Removal Tool? e.g., do you use Ad-Aware and Spybot Search &
> Destroy at least? Do you have a NAT router and a software
> firewall such as Zone Alarm to ensure that spyware or a trojan
> hasn't invaded you? and, do you regularly do a FULL system scan
> for malware with whatever AV app you have or an even better one,
> like eTrust Pest Patrol? If not, get on the stick, it may save
> your bacon some day.

Yes, I have run Ad-Aware and F-secure 7.0. for full system check

>
> But, back to your current dilemma. If no one thinks of anything
> constructive above my verbal spanking, you could consider either
> hiring somebody like the Geek Squad OR pay MS their fee for a
> tech support call. If the problem is severe enough, they may be
> able to help you. If they can't they refund your fee, which is in
> the $34-45 range.

Im not very happy with paying MS to fix a problem that seems to be
introduced by MS....

>
> Finally, do you own and regularly use a good HD imaging utility
> like Acronis True Image? This can copy all changed files
> incrementally to your HD, an external HD (preferable) or optical
> (least desirable), but more importantly, it can create a FULL
> partition image of your C:\ that you can use to restore your
> entire system, including Windows, your installed apps, and any of
> your data you have on C:\ (I have zero data on C:\, mine is on D:
> \ and E:\ so it doesn't get taken down by a Windows crash).
> Lacking an imaging program, and I'd guess you don't have one, you
> may have to do the nuke and reinstall shuffle of Windows.
>
No, I only have backup of my data files. My experience is that it is
difficult to make the operating system work 100% based on some backup. But I
might have to reconsider this...

> But, take this one step at a time in a logical and methodical
> fashion from least dangerous to most dangerous/agressive until
> you fix it. THEN start taking steps to prevent future meltdowns.

When automatic update service is disabled everything works fine. The problem
probably appeared when the computer received some automatic uptates when it
was turned on June 18th. So, when the automatic uptades acts like a virus it
might be best to keep it disabled?

> Now that I've whipped you into a pulp, for which I apologize but
> I needed to get your attention, please describe in more detail
> what happened when, how you first noticed it, something about
> your system, what updates you think may be at fault, things you
> have added/updated, new HW or SW, etc. There can be LOTS of
> interlocking dependencies that can cause a distantly side-effect
> problem not easily reconizable, thus tought to diagnose.

As you can see from the above writings the problem appeard when using the
computer June 18th (after it had been turned of for a month). And the only
thing installed this day is probably som updates from MS.

A Question: Is the automatic update service depending on some other services
that might be corrupted?

temmor

>
> Good luck!
>
>
> --
> HP, aka Jerry
>

"HEMI-Powered" wrote:

> =?Utf-8?B?dGVtbW9y?= added these comments in the current
> discussion du jour ...
>
> > I have a major problem. The automatic update servise causes my
> > computer to "freeze" 1-2 minutes after login. It is not
> > possible to get in connection with the computer at all. When
> > the automatic update service is disabled everything works fine
> > (exept for a lot of messages about missing update, lack of
> > security etc)
> >
> > I am running XP pro SP2, and the problem appeared sometime
> > during this summer when I was on vacation.
> >
> > Is there anybody that can help me?
>

Thank you for your suggestion. Here are some more explaination:

> I don't fully understand your situtation. Are you saying that if
> you allow Automatic Update to auto-update, you lock up but if you
> go to MS's update center and manually download them, you're OK?
>
I say that my computer "freezes" after 1-2 minutes. When I use msconfig and
disables automatic update service, and then restarts the computer everything
works fine (except some warnings about disabled automatic update etc.)

When I try to update trough the menu system it seems like I still need the
automatic update service?

> Next question: if this happened earlier this summer, why didn't
> you track down which MS update is the culprit? It is most likely
> that, or you added/updated a driver and/or installed/upgraded an
> app. In any event, when something goes wrong, you fix it -
> pronto! Trying to diagnose a problem 3 months later is going to
> be really tough. For example, the simplest solution to a failure
> as I describe is to uninstall the errant update or whatever
> and/or roll your system back to the most recent RP.

BECAUSE I was away from home June 16-July 17. The problem was noticed when I
came back home (probably caused by updates from MS). However, it was
difficult to find the reason for my problem at thet time...because I was
leaving and was not returning until August 11th!!!
I can not stay home all the summer to be ready to clean up the mess
Microsoft might do to my computer!

By the way, I tried a aystem restore but it did not change anything


>
> Next, have you ran a VERY comprehensive malware scan using more
> than a free AV utility or relying on MS's Malicious Software
> Removal Tool? e.g., do you use Ad-Aware and Spybot Search &
> Destroy at least? Do you have a NAT router and a software
> firewall such as Zone Alarm to ensure that spyware or a trojan
> hasn't invaded you? and, do you regularly do a FULL system scan
> for malware with whatever AV app you have or an even better one,
> like eTrust Pest Patrol? If not, get on the stick, it may save
> your bacon some day.

Yes, I have run Ad-Aware and F-secure 7.0. for full system check

>
> But, back to your current dilemma. If no one thinks of anything
> constructive above my verbal spanking, you could consider either
> hiring somebody like the Geek Squad OR pay MS their fee for a
> tech support call. If the problem is severe enough, they may be
> able to help you. If they can't they refund your fee, which is in
> the $34-45 range.

Im not very happy with paying MS to fix a problem that seems to be
introduced by MS....

>
> Finally, do you own and regularly use a good HD imaging utility
> like Acronis True Image? This can copy all changed files
> incrementally to your HD, an external HD (preferable) or optical
> (least desirable), but more importantly, it can create a FULL
> partition image of your C:\ that you can use to restore your
> entire system, including Windows, your installed apps, and any of
> your data you have on C:\ (I have zero data on C:\, mine is on D:
> \ and E:\ so it doesn't get taken down by a Windows crash).
> Lacking an imaging program, and I'd guess you don't have one, you
> may have to do the nuke and reinstall shuffle of Windows.
>
No, I only have backup of my data files. My experience is that it is
difficult to make the operating system work 100% based on some backup. But I
might have to reconsider this...

> But, take this one step at a time in a logical and methodical
> fashion from least dangerous to most dangerous/agressive until
> you fix it. THEN start taking steps to prevent future meltdowns.

When automatic update service is disabled everything works fine. The problem
probably appeared when the computer received some automatic uptates when it
was turned on June 18th. So, when the automatic uptades acts like a virus it
might be best to keep it disabled?

> Now that I've whipped you into a pulp, for which I apologize but
> I needed to get your attention, please describe in more detail
> what happened when, how you first noticed it, something about
> your system, what updates you think may be at fault, things you
> have added/updated, new HW or SW, etc. There can be LOTS of
> interlocking dependencies that can cause a distantly side-effect
> problem not easily reconizable, thus tought to diagnose.

As you can see from the above writings the problem appeard when using the
computer June 18th (after it had been turned of for a month). And the only
thing installed this day is probably som updates from MS.

A Question: Is the automatic update service depending on some other services
that might be corrupted?

temmor

>
> Good luck!
>
>
> --
> HP, aka Jerry
>

"Ottmar Freudenberger" wrote:

> "temmor" <> schrieb:
>
> >> http://support.microsoft.com/kb/927891/en-us may be what you're looking
> >> for.
>
> > I have tried that one.....it does not help.....
>
> Both updates, KB927891 *and* Windows Update Agent 3.0?

It is some days ago, but as I remember the KB927891 installed as normal, but
when it came to Windows Update Agent 3.0 I got the message that this was
already installed (and I did not get an option to reinstall it...)

temmor
>
> Bye,
> Freudi
>