There are many things that can cause issues with updates.
AV, Norton for one, but also others, have often caused download and
installation issues.
I have never had issues and I use Norton but it happens on some
computers.
When people post with update issues, disabling the AV is one of
several common and appropriate suggestions.
If there is an issue with the AV, then that is another issue that
needs to be dealt with, but the Windows Update newsgroup is not the
place.
--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar/
"Parkers-Georgia & Bob" <> wrote in message
news:...
>I can't even count how many times I have read in this newsgroup to
>disable
> Norton AntiVirus before a download from Windows Update. This was
> the
> "usual" answer to people whose updates messed up their computer -
> DISABLE
> ANY ANTIVIRUS SOFTWARE and try again. I am not going to go back and
> list
> all those threads, but I read them, obeyed the "rule", and was under
> the
> impression this was necessary during an update! I even had a
> post-it with a
> reminder to do it stuck on my computer table near the list of
> updates which
> I would always print after a successful update. So this is now
> unnecessary??????
>
>
> "David Kays [MSFT]" <> wrote in message
> news:...
>> Hopefully you're not seeing instructions anywhere to always disable
>> your
>> antivirus software when installing updates from Windows Update. A
> properly
>> behaving antivirus program should not interfere with the
>> installation of
>> updates. If an antivirus program interferes with the installation
>> of an
>> update through Automatic Updates, the installation will be
>> attempted again
>> until it succeeds.
>>
>> --
>> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>> Please do not send e-mail directly to this alias. This alias is
>> for
>> newsgroup purposes only.
>>
>>
>> "Parkers-Georgia & Bob" <> wrote in message
>> news:...
>> > Another post here has raised this question in my mind.....
>> > If Automatic Updates are truly automatic, downloading and
>> > installing
>> > without
>> > consumer intervention, how does the system deal with an antivirus
> program
>> > which is running in the background? In other words, we are told
>> > to
>> > disable
>> > any antivirus, adware, etc. programs before installing Windows
>> > Updates.
>> > But
>> > if these are being done "automatically" without our knowledge,
>> > then
>> > obviously these other programs are running. And I certainly would
>> > not
> want
>> > to leave my antivirus protection disabled on the "chance" that a
>> > Windows
>> > Update might be preparing itself for installation without my
>> > knowledge.
>> > This is counterproductive.
>> >
>> >
>> >
>>
>>
>
>