Automatic Updates fail on one computer

We have a number of identically configured computers and on one of them the
updates downloaded by Automatic Update will not install. They fail with no
error code or message other than "failed".
If we go to update.microsoft.com and try to update manually we encounter the
same problem, same failure, same lack of error messages.
If we download each hotfix/patch manually and then install them one at a
time, manually, they install just fine and no longer appear as "needed" in
update.microsoft.com with the execption of KB 905474 which ALWAYS appears as
needed even if we install manually.
We done the register dll's, delete softwaredistribution, wu.bat, etc., etc.
that have been discussed in other threads with no improvement.
Tried it without our AV software (Norton) installed and no change (and
update works fine on the other 9 with AV installed).
I am completely baffled. Any suggestions?

KevinJK <> wrote:

> We have a number of identically configured computers and on one of
> them the updates downloaded by Automatic Update will not install.
> They fail with no error code or message other than "failed".
> If we go to update.microsoft.com and try to update manually we
> encounter the same problem, same failure, same lack of error messages.

Please post a relevant extract from c:\WINDOWS\WindowsUpdate.log

--
Robin Walker [MVP Networking]

My apologies but I wasn't sure what section would be most relevant. One
pass this morning seemed to take up a lot of lines in here .... it exceded
text limits for this discussion group. Is there something specific you would
like to see or should I post a session in several parts?

Thanks

You mentioned your AV software, but did not mention any Firewall software.
Are you using a FireWall package or Windows?

Since you can download them individually, have your tried clearing out your
Temporary Internet Files AND setting certain hosts as Trusted hosts ...
pertaining to updates?

"KevinJK" <> wrote in message
news:BAE833DE-EF56-4E62-921B-...
> We have a number of identically configured computers and on one of them
the
> updates downloaded by Automatic Update will not install. They fail with no
> error code or message other than "failed".
> If we go to update.microsoft.com and try to update manually we encounter
the
> same problem, same failure, same lack of error messages.
> If we download each hotfix/patch manually and then install them one at a
> time, manually, they install just fine and no longer appear as "needed" in
> update.microsoft.com with the execption of KB 905474 which ALWAYS appears
as
> needed even if we install manually.
> We done the register dll's, delete softwaredistribution, wu.bat, etc.,
etc.
> that have been discussed in other threads with no improvement.
> Tried it without our AV software (Norton) installed and no change (and
> update works fine on the other 9 with AV installed).
> I am completely baffled. Any suggestions?

KevinJK <> wrote:

> My apologies but I wasn't sure what section would be most relevant.
> One pass this morning seemed to take up a lot of lines in here ....
> it exceded text limits for this discussion group. Is there something
> specific you would like to see or should I post a session in several
> parts?

We are looking for the parts of the log file that cover the failed
installation attempts (rather than download phases etc).

--
Robin Walker [MVP Networking]

No desktop firewall (long story involving non-firewall friendly
applications). Perimeter hardware firewall run by a separate agency and not
impacting this for the other 100 or so computers in this operational area.

"Lawrence J. Gardner" wrote:

> You mentioned your AV software, but did not mention any Firewall software.
> Are you using a FireWall package or Windows?
>
> Since you can download them individually, have your tried clearing out your
> Temporary Internet Files AND setting certain hosts as Trusted hosts ...
> pertaining to updates?
>
> "KevinJK" <> wrote in message
> news:BAE833DE-EF56-4E62-921B-...
> > We have a number of identically configured computers and on one of them
> the
> > updates downloaded by Automatic Update will not install. They fail with no
> > error code or message other than "failed".
> > If we go to update.microsoft.com and try to update manually we encounter
> the
> > same problem, same failure, same lack of error messages.
> > If we download each hotfix/patch manually and then install them one at a
> > time, manually, they install just fine and no longer appear as "needed" in
> > update.microsoft.com with the execption of KB 905474 which ALWAYS appears
> as
> > needed even if we install manually.
> > We done the register dll's, delete softwaredistribution, wu.bat, etc.,
> etc.
> > that have been discussed in other threads with no improvement.
> > Tried it without our AV software (Norton) installed and no change (and
> > update works fine on the other 9 with AV installed).
> > I am completely baffled. Any suggestions?
>
>
>

2006-07-17 10:23:42 1400 fa0 AU #############
2006-07-17 10:23:42 1400 fa0 AU ## START ## AU: Install updates
2006-07-17 10:23:42 1400 fa0 AU #########
2006-07-17 10:23:42 1400 fa0 AU # Initiating manual install
2006-07-17 10:23:42 1400 fa0 AU # Approved updates = 10
2006-07-17 10:23:42 1400 fa0 AU <<## SUBMITTED ## AU: Install updates /
installing updates [CallId = {D1F9AFD7-F42E-4271-A894-01B5B2C8CFEC}]
2006-07-17 10:23:42 1400 22c Agent *************
2006-07-17 10:23:42 1400 22c Agent ** START ** Agent: Installing updates
[CallerId = AutomaticUpdates]
2006-07-17 10:23:42 1400 22c Agent *********
2006-07-17 10:23:42 1400 22c Agent * Updates to install = 10
2006-07-17 10:23:42 1400 22c Agent * Title = <NULL>
2006-07-17 10:23:42 1400 22c Agent * UpdateId =
{B621E033-7EE5-42E2-B6F7-DE511A39B33E}.100
2006-07-17 10:23:42 1400 22c Agent * Bundles 1 updates:
2006-07-17 10:23:42 1400 22c Agent *
{0E219998-E563-4E02-954E-33325DD39343}.100
2006-07-17 10:23:42 1400 22c Agent * Title = <NULL>
2006-07-17 10:23:42 1400 22c Agent * UpdateId =
{57B6D040-1F22-492E-B91A-41D5289F4A25}.101
2006-07-17 10:23:42 1400 22c Agent * Bundles 1 updates:
2006-07-17 10:23:42 1400 22c Agent *
{93633CB1-C8A0-4CF8-8187-A1E84532A711}.101
2006-07-17 10:23:42 1400 22c Agent * Title = <NULL>
2006-07-17 10:23:42 1400 22c Agent * UpdateId =
{2E09075D-E475-4A72-9C09-32D418B62953}.100
2006-07-17 10:23:42 1400 22c Agent * Bundles 1 updates:
2006-07-17 10:23:42 1400 22c Agent *
{40D84E5C-1938-40A7-AC37-E046724E105B}.100
2006-07-17 10:23:42 1400 22c Agent * Title = <NULL>
2006-07-17 10:23:42 1400 22c Agent * UpdateId =
{09C1F073-C82F-400A-BB9B-1559BC8DFC64}.102
2006-07-17 10:23:42 1400 22c Agent * Bundles 1 updates:
2006-07-17 10:23:42 1400 22c Agent *
{0BA9006D-33C2-4F03-B48B-B72EA36A5F27}.102
2006-07-17 10:23:42 1400 22c Agent * Title = <NULL>
2006-07-17 10:23:42 1400 22c Agent * UpdateId =
{35E6C075-75F1-4DA3-8F42-D04916012694}.100
2006-07-17 10:23:42 1400 22c Agent * Bundles 1 updates:
2006-07-17 10:23:42 1400 22c Agent *
{AA8C3E4D-630A-4364-9368-6701CB0D6DBF}.100
2006-07-17 10:23:42 1400 22c Agent * Title = <NULL>
2006-07-17 10:23:42 1400 22c Agent * UpdateId =
{370CD27E-CAD9-4383-93E5-22876A32A5EC}.100
2006-07-17 10:23:42 1400 22c Agent * Bundles 1 updates:
2006-07-17 10:23:42 1400 22c Agent *
{7C997700-2131-441C-A59C-6E8EC23190B3}.100
2006-07-17 10:23:42 1400 22c Agent * Title = <NULL>
2006-07-17 10:23:42 1400 22c Agent * UpdateId =
{E7D92EB3-4077-4F40-911C-8108EECB5D8C}.100
2006-07-17 10:23:42 1400 22c Agent * Bundles 1 updates:
2006-07-17 10:23:42 1400 22c Agent *
{07BB26DF-A783-4700-8DA9-C5EFC9509968}.100
2006-07-17 10:23:42 1400 22c Agent * Title = <NULL>
2006-07-17 10:23:42 1400 22c Agent * UpdateId =
{872266B6-1140-446A-8778-3E2987DF94B3}.100
2006-07-17 10:23:42 1400 22c Agent * Bundles 1 updates:
2006-07-17 10:23:42 1400 22c Agent *
{FF1BC291-6211-4589-8DFE-478019803C19}.100
2006-07-17 10:23:42 1400 22c Agent * Title = <NULL>
2006-07-17 10:23:42 1400 22c Agent * UpdateId =
{5915BAC3-4CBD-4E1B-9FF1-8ADC4188DD22}.102
2006-07-17 10:23:42 1400 22c Agent * Bundles 1 updates:
2006-07-17 10:23:42 1400 22c Agent *
{293EF115-C9D8-4BE5-BA65-1CB99FF13A9C}.102
2006-07-17 10:23:42 1400 22c Agent * Title = <NULL>
2006-07-17 10:23:42 1400 22c Agent * UpdateId =
{4241BBCD-EA3F-4861-9353-FB723D8E82D7}.102
2006-07-17 10:23:42 1400 22c Agent * Bundles 1 updates:
2006-07-17 10:23:42 1400 22c Agent *
{81C45F05-5B72-433E-BDB8-18E511CBF465}.102
2006-07-17 10:24:20 1400 22c Handler Attempting to create remote handler
process as EASTLAB\MKosse in session 0
2006-07-17 10:24:21 3420 d2c Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0500) ===========
2006-07-17 10:24:21 3420 d2c Misc = Process: C:\WINDOWS\system32\wuauclt.exe
2006-07-17 10:24:21 3420 d2c AUClnt FATAL: Error: 0x80070005. wuauclt
handler: failed to spawn COM server
2006-07-17 10:24:22 1400 22c Handler FATAL: 0x80070005: ERROR: Remote update
handler container process created (PID: 3420), but exited before signaling
event
2006-07-17 10:24:24 1400 22c Agent * WARNING: Exit code = 0x80070005
2006-07-17 10:24:24 1400 22c Agent *********
2006-07-17 10:24:24 1400 22c Agent ** END ** Agent: Installing updates
[CallerId = AutomaticUpdates]
2006-07-17 10:24:24 1400 22c Agent *************
2006-07-17 10:24:24 1400 22c Agent WARNING: WU client failed installing
updates with error 0x80070005
2006-07-17 10:24:24 1400 22c AU >>## RESUMED ## AU: Installing update
[UpdateId = {B621E033-7EE5-42E2-B6F7-DE511A39B33E}]
2006-07-17 10:24:24 1400 22c AU # WARNING: Install skipped
2006-07-17 10:24:24 1400 22c AU >>## RESUMED ## AU: Installing update
[UpdateId = {57B6D040-1F22-492E-B91A-41D5289F4A25}]
2006-07-17 10:24:24 1400 22c AU # WARNING: Install skipped
2006-07-17 10:24:24 1400 22c AU >>## RESUMED ## AU: Installing update
[UpdateId = {2E09075D-E475-4A72-9C09-32D418B62953}]
2006-07-17 10:24:24 1400 22c AU # WARNING: Install skipped
2006-07-17 10:24:24 1400 22c AU >>## RESUMED ## AU: Installing update
[UpdateId = {09C1F073-C82F-400A-BB9B-1559BC8DFC64}]
2006-07-17 10:24:24 1400 22c AU # WARNING: Install skipped
2006-07-17 10:24:24 1400 22c AU >>## RESUMED ## AU: Installing update
[UpdateId = {35E6C075-75F1-4DA3-8F42-D04916012694}]
2006-07-17 10:24:24 1400 22c AU # WARNING: Install skipped
2006-07-17 10:24:24 1400 22c AU >>## RESUMED ## AU: Installing update
[UpdateId = {370CD27E-CAD9-4383-93E5-22876A32A5EC}]
2006-07-17 10:24:24 1400 22c AU # WARNING: Install skipped
2006-07-17 10:24:24 1400 22c AU >>## RESUMED ## AU: Installing update
[UpdateId = {E7D92EB3-4077-4F40-911C-8108EECB5D8C}]
2006-07-17 10:24:24 1400 22c AU # WARNING: Install skipped
2006-07-17 10:24:24 1400 22c AU >>## RESUMED ## AU: Installing update
[UpdateId = {872266B6-1140-446A-8778-3E2987DF94B3}]
2006-07-17 10:24:24 1400 22c AU # WARNING: Install skipped
2006-07-17 10:24:24 1400 22c AU >>## RESUMED ## AU: Installing update
[UpdateId = {5915BAC3-4CBD-4E1B-9FF1-8ADC4188DD22}]
2006-07-17 10:24:24 1400 22c AU # WARNING: Install skipped
2006-07-17 10:24:24 1400 22c AU >>## RESUMED ## AU: Installing update
[UpdateId = {4241BBCD-EA3F-4861-9353-FB723D8E82D7}]
2006-07-17 10:24:24 1400 22c AU # WARNING: Install skipped
2006-07-17 10:24:24 1400 22c AU # WARNING: Install call failed, reboot
required = No, error = 0x80070005
2006-07-17 10:24:24 1400 22c AU #########
2006-07-17 10:24:24 1400 22c AU ## END ## AU: Installing updates [CallId
= {D1F9AFD7-F42E-4271-A894-01B5B2C8CFEC}]
2006-07-17 10:24:24 1400 22c AU #############
2006-07-17 10:28:18 1400 8ac AU AU setting client response for sessionId 0x0
to 'Complete'


"Robin Walker [MVP]" wrote:

> KevinJK <> wrote:
>
> > My apologies but I wasn't sure what section would be most relevant.
> > One pass this morning seemed to take up a lot of lines in here ....
> > it exceded text limits for this discussion group. Is there something
> > specific you would like to see or should I post a session in several
> > parts?
>
> We are looking for the parts of the log file that cover the failed
> installation attempts (rather than download phases etc).
>
> --
> Robin Walker [MVP Networking]
>
>
>
>

KevinJK <> wrote:

> 2006-07-17 10:24:21 3420 d2c Misc = Process:
> C:\WINDOWS\system32\wuauclt.exe 2006-07-17 10:24:21 3420 d2c AUClnt
> FATAL: Error: 0x80070005. wuauclt handler: failed to spawn COM server

A Google search on "failed to spawn COM server" revealed the solution at:
http://www.wsus.info/forums/index.php?showtopic=6149

Launch Regedit, and navigate to the key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Ole

In the right hand panel, if the value "DefaultAccessPermission" exists, then
delete it (right-click and select Delete). Do not touch
"DefaultLaunchPermission", which should be there.

--
Robin Walker [MVP Networking]

Thank you for the suggestion.

It will probably be a day or two before I can actually test this (and I've
already installed the latest criticals manually). This is very believable as
we have to modify the default dcom permissions with DCOMCnfg on every one of
our computers to run a mission critical scientific app. We modify both
DefaultAccess and DefaultLaunch. I readily believe that something got
corrupted along the way .... so backing up and starting over with the
DefaultAccess and re-editing it sounds reasonable.

Thanks again

Kevin J. Kosse

"Robin Walker [MVP]" wrote:

> KevinJK <> wrote:
>
> > 2006-07-17 10:24:21 3420 d2c Misc = Process:
> > C:\WINDOWS\system32\wuauclt.exe 2006-07-17 10:24:21 3420 d2c AUClnt
> > FATAL: Error: 0x80070005. wuauclt handler: failed to spawn COM server
>
> A Google search on "failed to spawn COM server" revealed the solution at:
> http://www.wsus.info/forums/index.php?showtopic=6149
>
> Launch Regedit, and navigate to the key:
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Ole
>
> In the right hand panel, if the value "DefaultAccessPermission" exists, then
> delete it (right-click and select Delete). Do not touch
> "DefaultLaunchPermission", which should be there.
>
> --
> Robin Walker [MVP Networking]
>
>
>
>