In addition to the overall problem, when I went through update history review
all the way back since we got the XP computer, I noticed that all windows
updates went through from beginning to now. What I did see as a concern is
that not one update related to Office 2003 product, is not installing
anything when the computer has been prompted to install the updates,
inclusive Outook 2003! I have never been aware of checking these problems as
I am not what you call 'computer literate' but it was when a friend came over
a few weeks ago to help me set up language/voice recognition through windows
that she found in her search that we didn't have many updates. The update
she first became aware of was for SP2 & 3 that was required to set up the
computer for my son to use microphone to dictate his school work, etc. (I
ended up purchasing Dragon product to meet these needs)
So why doesn't any updates for Office 2003 apply themselves? I checked to
see if the updates were set up for Automatic, and they are, otherwise the
other Windows updates wouldn't have gone through unless we manually had
allowed them. The first indication of not allowing Office 2003 updates began
June 15/07 and previous to this in the history log there is no indication
that updates were sent. We have not just purchased this Office 2003,
obviously, as it is no longer for sale; so all the years before, I would
assume, had no updates to install on our computer until that first date June
15, 2007.
What should I do now?
--
Springtime
"CLM" wrote:
> Dear PA: yes a few days ago and only a confirmation response from having
> recieved it. I don't think I told them that when I click on the red status
> bars that no response to inquiry of what the error is &\or code number for
> the failure of the installation was. I will update them on that.
> --
> Springtime
>
>
> "PA Bear" wrote:
>
> > Have you opened a free support incident?
> >
> > CLM wrote:
> > > PA: Firstly, I cannot get a response when I click on th red status bar to
> > > see what the installation code error number is to be able to decipher
> > > which
> > > of the ##many codes to look into. Despite not having the error number, I
> > > still have been perusing the many shown and cannot quite find one that
> > > truely applies. Why the computer is able to allow some updates and not
> > > these one I described is what is confusing. Any leads in this for this?
> > >
> > >> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
> > >> Update Services installation issues:
> > >> http://support.microsoft.com/?kbid=906602
> > >>
> > >> Start a free Windows Update support incident request:
> > >> https://support.microsoft.com/oas/de...spx?gprid=6527
> > >>
> > >> Support for Windows Update:
> > >> http://support.microsoft.com/gp/wusupport
> > >>
> > >> Tip: Temporarily disable real-time protection by your anti-virus and/or
> > >> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
> > >> Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
> > >> attempting
> > >> to install the update(s).
> > >>
> > >> 1. See the "Need more help? Tell us what problem you are having" section
> > >> of
> > >> http://support.microsoft.com/?scid=ph;en-us;6527
> > >>
> > >> 2. You cannot install some updates or programs
> > >> http://support.microsoft.com/default...b;en-us;822798
> > >>
> > >> 3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
> > >> associated with the download/install.
> > >>
> > >> How to read the Windowsupdate.log file
> > >> http://support.microsoft.com/kb/902093
> > >>
> > >> 3b. Compare errors to those listed here:
> > >> http://www.bleepingcomputer.com/blog...showentry=1122
> > >> and/or go to http://windowsupdate.microsoft.com > click on Help and
> > >> Support
> > >> link in left pane > Solve problems on your own.
> > >>
> > >> 4. Office Update newsgroup: microsoft.public.officeupdate
> > >> --
> > >> ~Robear Dyer (PA Bear)
> > >> MS MVP-Windows (IE, OE, Security, Shell/User)
> > >> AumHa VSOP & Admin http://aumha.net
> > >> DTS-L.ORG http://66.39.69.143/
> > >>
> > >>
> > >> CLM wrote:
> > >>> Some of our automatic updates are installing but not these three
> > >>> consistently since Sept. 2007: Update Office 2003 (KB907417); Outlook
> > >>> for
> > >>> Junk Mail Filter (latest one out of four of them not installed is
> > >>> KB943552); Office 2003 Service Pack 2 and Service Pack 3. The
> > >>> properties
> > >>> listed when I right click on the question mark in history page only
> > >>> states
> > >>> the following: ... v6/shared/images/status-failed.gif for all of them.
> > >>> No
> > >>> specific error code. XP computer is set for medium security.
> > >>> Please help as I am new to this discussion group and understanding
> > >>> computer
> > >>> lingo. Go gently!
> > >>> Thanks
> >
> >
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