AutoUpdate error 0x80190197

Since WU V5 I kept getting error 0x80072efd in both WU and AU. Yesterday I
searched this forum and applied all suggestions that I could find. The
0x80072efd has disappeared. Just to be replaced with a new error (from
WindowsUpdate.log):

Failed to download the Redirector cab on try 3: 0x80190197
Failed to obtain cached url with hr = 8024401b.
Failed to upload events with hr = 8024401b.

According to
http://msdn.microsoft.com/library/de...urn_values.asp
the 0x80190197 error means [BG_E_HTTP_ERROR_407] The user does not have
permission to access the proxy. The proxy requires user authentication.

Our company proxy server does require authentication. How do I get around
this? I could not find anything about this.

Thanks!

"Pat Willener" <> wrote in message
news:OuSGtF%...
> Since WU V5 I kept getting error 0x80072efd in both WU and AU. Yesterday
> I searched this forum and applied all suggestions that I could find. The
> 0x80072efd has disappeared. Just to be replaced with a new error (from
> WindowsUpdate.log):
>
> Failed to download the Redirector cab on try 3: 0x80190197
> Failed to obtain cached url with hr = 8024401b.
> Failed to upload events with hr = 8024401b.
>
> According to
> http://msdn.microsoft.com/library/de...urn_values.asp
> the 0x80190197 error means [BG_E_HTTP_ERROR_407] The user does not have
> permission to access the proxy. The proxy requires user authentication.

I tried the workaround I found in http://support.microsoft.com/kb/842309
but I'm still getting the same errors.

"Pat Willener" <> wrote in message
news:O0RANq%...
> "Pat Willener" <> wrote in message
>> news:OuSGtF%...
>> Since WU V5 I kept getting error 0x80072efd in both WU and AU.
>> Yesterday I searched this forum and applied all suggestions that I could find.
>> The 0x80072efd has disappeared. Just to be replaced with a new error
>> (from WindowsUpdate.log):
>>
>> Failed to download the Redirector cab on try 3: 0x80190197
>> Failed to obtain cached url with hr = 8024401b.
>> Failed to upload events with hr = 8024401b.
>>
>> According to http://msdn.microsoft.com/library/de...urn_values.asp
>> the 0x80190197 error means [BG_E_HTTP_ERROR_407]
>> The user does not have permission to access the proxy.
>> The proxy requires user authentication.
>
> I tried the workaround I found in http://support.microsoft.com/kb/842309
> but I'm still getting the same errors.

What "workaround" did you try? There is information there which
permits more than one action and doesn't specify anything in particular.

Do you have access to your proxy server or its diagnostics?
Do they indicate which account is being used to try to connect
and using which program for the transaction?

If you don't have such specific information from your own tracing
you might be able to infer such details from the windowsupdate.log
entries. Consider in particular the PID associated with the messages.
Also take note in Task Manager while that process is active what
account it is running under. That could be the account which you
would need to authorize for the transaction through your proxy.

Alternatively, if you figure out which program is not being able to
connect when started automatically (e.g. because it is trying to use
the System account, etc.) then you might be able to start it manually
using your own account (assuming it is sufficiently authorized for the
transaction.)


Good luck

Robert Aldwinckle
---

The registry edit suggestion from
842309 worked for me.

Thanks.

"Pat Willener" wrote:

> "Pat Willener" <> wrote in message
> news:OuSGtF%...
> > Since WU V5 I kept getting error 0x80072efd in both WU and AU. Yesterday
> > I searched this forum and applied all suggestions that I could find. The
> > 0x80072efd has disappeared. Just to be replaced with a new error (from
> > WindowsUpdate.log):
> >
> > Failed to download the Redirector cab on try 3: 0x80190197
> > Failed to obtain cached url with hr = 8024401b.
> > Failed to upload events with hr = 8024401b.
> >
> > According to
> > http://msdn.microsoft.com/library/de...urn_values.asp
> > the 0x80190197 error means [BG_E_HTTP_ERROR_407] The user does not have
> > permission to access the proxy. The proxy requires user authentication.
>
> I tried the workaround I found in http://support.microsoft.com/kb/842309
> but I'm still getting the same errors.
>
>
>