Badly tested "Driver update for Xerox Document Centre 432 PS"

Hi there.

I installed this driver update from Windows Update on Windows XP SP2.
Everything on my machine is current. I have the Xerox Center 432 ST as my
default printer.

It caused Word 2003 to crash after about a minute and Outlook 2003 to crash
while composing a message (it was using Word 2003 as the editor).

WordPad would crash as well.

The workaround for these crashes was to delete the printer and re-add it.

A colleague of mine ran into exactly the same issue.

TimC <> wrote:

> I installed this driver update from Windows Update on Windows XP SP2.
> Everything on my machine is current. I have the Xerox Center 432 ST
> as my default printer.
>
> It caused Word 2003 to crash after about a minute and Outlook 2003 to
> crash while composing a message (it was using Word 2003 as the
> editor).
>
> WordPad would crash as well.

If the driver update was sourced from Xerox, then you should raise this
issue through Xerox support channels. Microsoft only push driver updates
through Windows Update at the request of the hardware originator.

--
Robin Walker [MVP Networking]

Well, Xerox folks disavows responsibility on this.

Here are their words (from Xerox Office Group Support
[]):

"Thank you for using the Online Support Assistant. Xerox only supports
drivers and updates from our website at www.xerox.ca. If it was an update
given by Microsoft they would be responsible for support."

As this driver is supposed to be WHEC certified, how could such a obvious
oversight have happened?

"Robin Walker [MVP]" wrote:

> TimC <> wrote:
>
> > I installed this driver update from Windows Update on Windows XP SP2.
> > Everything on my machine is current. I have the Xerox Center 432 ST
> > as my default printer.
> >
> > It caused Word 2003 to crash after about a minute and Outlook 2003 to
> > crash while composing a message (it was using Word 2003 as the
> > editor).
> >
> > WordPad would crash as well.
>
> If the driver update was sourced from Xerox, then you should raise this
> issue through Xerox support channels. Microsoft only push driver updates
> through Windows Update at the request of the hardware originator.
>
> --
> Robin Walker [MVP Networking]
>
>
>
>

Hi there,

Never take drivers from windows update and only install a new driver when
the device is not working well. If it ain't broke: do not fix it.

Go to Control Panel, then Printers and Faxes, click on View and set to
Details. If there are are documents in the queue delete them and than try
deleting the printer and download the driver from xerox and install
according to your printers manual.

Best regards,
Michel Denie


"MarkEvans" <> wrote in message
news:3B800B7D-50E6-4FB1-9780-...
>I have a similar problem after downloading and installing a recommended
> driver update for the Xerox WorkCentre Pro 35. I am awaiting a reply from
> Xerox support, but fear it is likley to be the same.
>
> Does anyone know how to roll-back to the previous prionter driver - I am
> unable to open the printer properties dialog (Printers > WorkCentre Pro 35
> >
> Properties) as if this is selected, explorer.exe simply gives up and
> restarts.
>
> Thanks
>
> Mark
>
>
> "TimC" wrote:
>
>> Well, Xerox folks disavows responsibility on this.
>>
>> Here are their words (from Xerox Office Group Support
>> []):
>>
>> "Thank you for using the Online Support Assistant. Xerox only supports
>> drivers and updates from our website at www.xerox.ca. If it was an
>> update
>> given by Microsoft they would be responsible for support."
>>
>> As this driver is supposed to be WHEC certified, how could such a obvious
>> oversight have happened?
>>
>> "Robin Walker [MVP]" wrote:
>>
>> > TimC <> wrote:
>> >
>> > > I installed this driver update from Windows Update on Windows XP SP2.
>> > > Everything on my machine is current. I have the Xerox Center 432 ST
>> > > as my default printer.
>> > >
>> > > It caused Word 2003 to crash after about a minute and Outlook 2003 to
>> > > crash while composing a message (it was using Word 2003 as the
>> > > editor).
>> > >
>> > > WordPad would crash as well.
>> >
>> > If the driver update was sourced from Xerox, then you should raise this
>> > issue through Xerox support channels. Microsoft only push driver
>> > updates
>> > through Windows Update at the request of the hardware originator.
>> >
>> > --
>> > Robin Walker [MVP Networking]
>> >
>> >
>> >
>> >

I get exactly the same problem as MarkEvans, but even after searching for
drivers to reinstall, I can't seem to fix the problem. All drivers seem to be
part of the printer installation process (the wizard), but since our
WorkCenter M20 is setup on the network, it takes the driver from the host
computer, denying me any way to change which driver I want installed. I'm
wondering if the driver might have been changed on the host computer even if
I ran windows update from my workstation.

In any case, I also wonder if it's possible to manually roll back or
overwrite driver files.

"realcestmoi" wrote:

> Hi there,
>
> Never take drivers from windows update and only install a new driver when
> the device is not working well. If it ain't broke: do not fix it.
>
> Go to Control Panel, then Printers and Faxes, click on View and set to
> Details. If there are are documents in the queue delete them and than try
> deleting the printer and download the driver from xerox and install
> according to your printers manual.
>
> Best regards,
> Michel Denie
>
>
> "MarkEvans" <> wrote in message
> news:3B800B7D-50E6-4FB1-9780-...
> >I have a similar problem after downloading and installing a recommended
> > driver update for the Xerox WorkCentre Pro 35. I am awaiting a reply from
> > Xerox support, but fear it is likley to be the same.
> >
> > Does anyone know how to roll-back to the previous prionter driver - I am
> > unable to open the printer properties dialog (Printers > WorkCentre Pro 35
> > >
> > Properties) as if this is selected, explorer.exe simply gives up and
> > restarts.
> >
> > Thanks
> >
> > Mark
> >
> >
> > "TimC" wrote:
> >
> >> Well, Xerox folks disavows responsibility on this.
> >>
> >> Here are their words (from Xerox Office Group Support
> >> []):
> >>
> >> "Thank you for using the Online Support Assistant. Xerox only supports
> >> drivers and updates from our website at www.xerox.ca. If it was an
> >> update
> >> given by Microsoft they would be responsible for support."
> >>
> >> As this driver is supposed to be WHEC certified, how could such a obvious
> >> oversight have happened?
> >>
> >> "Robin Walker [MVP]" wrote:
> >>
> >> > TimC <> wrote:
> >> >
> >> > > I installed this driver update from Windows Update on Windows XP SP2.
> >> > > Everything on my machine is current. I have the Xerox Center 432 ST
> >> > > as my default printer.
> >> > >
> >> > > It caused Word 2003 to crash after about a minute and Outlook 2003 to
> >> > > crash while composing a message (it was using Word 2003 as the
> >> > > editor).
> >> > >
> >> > > WordPad would crash as well.
> >> >
> >> > If the driver update was sourced from Xerox, then you should raise this
> >> > issue through Xerox support channels. Microsoft only push driver
> >> > updates
> >> > through Windows Update at the request of the hardware originator.
> >> >
> >> > --
> >> > Robin Walker [MVP Networking]
> >> >
> >> >
> >> >
> >> >
>
>
>

Hi there,

Did you try deleting the network printer?

Best regards,
Michel Denie

"GabC" <> wrote in message
news:EC08D98D-D006-444E-8195-...
>I get exactly the same problem as MarkEvans, but even after searching for
> drivers to reinstall, I can't seem to fix the problem. All drivers seem to
> be
> part of the printer installation process (the wizard), but since our
> WorkCenter M20 is setup on the network, it takes the driver from the host
> computer, denying me any way to change which driver I want installed. I'm
> wondering if the driver might have been changed on the host computer even
> if
> I ran windows update from my workstation.
>
> In any case, I also wonder if it's possible to manually roll back or
> overwrite driver files.
>
> "realcestmoi" wrote:
>
>> Hi there,
>>
>> Never take drivers from windows update and only install a new driver when
>> the device is not working well. If it ain't broke: do not fix it.
>>
>> Go to Control Panel, then Printers and Faxes, click on View and set to
>> Details. If there are are documents in the queue delete them and than try
>> deleting the printer and download the driver from xerox and install
>> according to your printers manual.
>>
>> Best regards,
>> Michel Denie
>>
>>
>> "MarkEvans" <> wrote in message
>> news:3B800B7D-50E6-4FB1-9780-...
>> >I have a similar problem after downloading and installing a recommended
>> > driver update for the Xerox WorkCentre Pro 35. I am awaiting a reply
>> > from
>> > Xerox support, but fear it is likley to be the same.
>> >
>> > Does anyone know how to roll-back to the previous prionter driver - I
>> > am
>> > unable to open the printer properties dialog (Printers > WorkCentre Pro
>> > 35
>> > >
>> > Properties) as if this is selected, explorer.exe simply gives up and
>> > restarts.
>> >
>> > Thanks
>> >
>> > Mark
>> >
>> >
>> > "TimC" wrote:
>> >
>> >> Well, Xerox folks disavows responsibility on this.
>> >>
>> >> Here are their words (from Xerox Office Group Support
>> >> []):
>> >>
>> >> "Thank you for using the Online Support Assistant. Xerox only supports
>> >> drivers and updates from our website at www.xerox.ca. If it was an
>> >> update
>> >> given by Microsoft they would be responsible for support."
>> >>
>> >> As this driver is supposed to be WHEC certified, how could such a
>> >> obvious
>> >> oversight have happened?
>> >>
>> >> "Robin Walker [MVP]" wrote:
>> >>
>> >> > TimC <> wrote:
>> >> >
>> >> > > I installed this driver update from Windows Update on Windows XP
>> >> > > SP2.
>> >> > > Everything on my machine is current. I have the Xerox Center 432
>> >> > > ST
>> >> > > as my default printer.
>> >> > >
>> >> > > It caused Word 2003 to crash after about a minute and Outlook 2003
>> >> > > to
>> >> > > crash while composing a message (it was using Word 2003 as the
>> >> > > editor).
>> >> > >
>> >> > > WordPad would crash as well.
>> >> >
>> >> > If the driver update was sourced from Xerox, then you should raise
>> >> > this
>> >> > issue through Xerox support channels. Microsoft only push driver
>> >> > updates
>> >> > through Windows Update at the request of the hardware originator.
>> >> >
>> >> > --
>> >> > Robin Walker [MVP Networking]
>> >> >
>> >> >
>> >> >
>> >> >
>>
>>
>>