Big Blue Error

My mother installed the two new security updates (Windows ME) this morning
when she logged on. She proceeded to acess the internet and it wouldn't load
(not the major problem). So she thought perhaps restarting the computer may
be a good idea as she had installed the security updates.

But now when restarted she is promted to put in her password which she did
(this isnt the problem) and windows begins to load. The familiar little
windows tune plays and some icons load then the screen turns blue and she is
presented with an error:

06 : 0000 : 00000017

And the usual press ctrl+alt+delete to restart any key to contunue.
Restarting simply repeats the error. After pressing enter to continue a few
times (and looping through the same message coming back again and again) she
got blue screen error:

OE : 019f : BFF8E64B

After pressing enter at this screen her computer "wallpaper" appears whith
no buttons icons or toolbars AT ALL. The only thing is a white message/error
box with the message

Explorer caused a general protection fault in module KRNL386.exe at 0001 :
00007a96

Then after pressing the only option button which is CLOSE. The second blue
error returns.

OE : 019f : BFF8E64B

Then the white box comes back this time STATEMGR caused the fault.
Then press close
Then blue error: OE : 019f : BFF8E64B
Then enter key on keyboard again
Then the white box comes back this time MSTASK caused the fault
Then press close
Then blue error: OE : 019f : BFF8E64B
Then enter key on keyboard again
Then the white box comes back this time STMGR caused the fault
Then press close
Then blue error: OE : 019f : BFF8E64B
Then enter key on keyboard again
Then the white box comes back this time NISUM caused the fault

The gaps between the white errors are sometimes a few seconds to a minute
with her screen scompletely blank exept from her "wallpaper".

Quite the problem. She really needs this fixed ASAP. Thank you very much

ps. we are lucky enough to have two computers with internet acess in our
house. But how many people may be stuck out there with the same problem and
no way to tell you? Or is it just us and how can we fix it.

Anyone who is having this problem we got it working again (ourselves hehehe).

When you restart simply press F8 again and again until you can select
safemode. Once in safemode go to control panel then add/remove programs. Then
find and click Windows Update : KB891711 to remove. It might not be named
that exactly but its somethnig along those lines. BUT: This does mean the
security update is removed from your computer....but at least you can get on
it

Restart and away you go.

Hi son

Reading your entry below we are experiencing the same problem as you the
"blue screen"! I received Fatal exception6 Msgsrv32 Fault in module
Krnl386.exe. Like you is there anyone that can help us resolve this? I
didnt have any probs until I did the last update on 25 March 05 since then
outlook express is playing up as well if I try and add an attachment file to
an email then back comes the "blue screen" yet again!
help help!

Mo


"Son" wrote:

> My mother installed the two new security updates (Windows ME) this morning
> when she logged on. She proceeded to acess the internet and it wouldn't load
> (not the major problem). So she thought perhaps restarting the computer may
> be a good idea as she had installed the security updates.
>
> But now when restarted she is promted to put in her password which she did
> (this isnt the problem) and windows begins to load. The familiar little
> windows tune plays and some icons load then the screen turns blue and she is
> presented with an error:
>
> 06 : 0000 : 00000017
>
> And the usual press ctrl+alt+delete to restart any key to contunue.
> Restarting simply repeats the error. After pressing enter to continue a few
> times (and looping through the same message coming back again and again) she
> got blue screen error:
>
> OE : 019f : BFF8E64B
>
> After pressing enter at this screen her computer "wallpaper" appears whith
> no buttons icons or toolbars AT ALL. The only thing is a white message/error
> box with the message
>
> Explorer caused a general protection fault in module KRNL386.exe at 0001 :
> 00007a96
>
> Then after pressing the only option button which is CLOSE. The second blue
> error returns.
>
> OE : 019f : BFF8E64B
>
> Then the white box comes back this time STATEMGR caused the fault.
> Then press close
> Then blue error: OE : 019f : BFF8E64B
> Then enter key on keyboard again
> Then the white box comes back this time MSTASK caused the fault
> Then press close
> Then blue error: OE : 019f : BFF8E64B
> Then enter key on keyboard again
> Then the white box comes back this time STMGR caused the fault
> Then press close
> Then blue error: OE : 019f : BFF8E64B
> Then enter key on keyboard again
> Then the white box comes back this time NISUM caused the fault
>
> The gaps between the white errors are sometimes a few seconds to a minute
> with her screen scompletely blank exept from her "wallpaper".
>
> Quite the problem. She really needs this fixed ASAP. Thank you very much
>
> ps. we are lucky enough to have two computers with internet acess in our
> house. But how many people may be stuck out there with the same problem and
> no way to tell you? Or is it just us and how can we fix it.

there is a problem with the patch..read this article,
http://informationweek.com/story/sho...leID=159907226


"Mo" <Mo @discussions.microsoft.com> wrote in message
news:1DDDC6A2-AF6F-4099-813A-...
> Hi son
>
> Reading your entry below we are experiencing the same problem as you the
> "blue screen"! I received Fatal exception6 Msgsrv32 Fault in module
> Krnl386.exe. Like you is there anyone that can help us resolve this? I
> didnt have any probs until I did the last update on 25 March 05 since then
> outlook express is playing up as well if I try and add an attachment file
> to
> an email then back comes the "blue screen" yet again!
> help help!
>
> Mo
>
>
> "Son" wrote:
>
>> My mother installed the two new security updates (Windows ME) this
>> morning
>> when she logged on. She proceeded to acess the internet and it wouldn't
>> load
>> (not the major problem). So she thought perhaps restarting the computer
>> may
>> be a good idea as she had installed the security updates.
>>
>> But now when restarted she is promted to put in her password which she
>> did
>> (this isnt the problem) and windows begins to load. The familiar little
>> windows tune plays and some icons load then the screen turns blue and she
>> is
>> presented with an error:
>>
>> 06 : 0000 : 00000017
>>
>> And the usual press ctrl+alt+delete to restart any key to contunue.
>> Restarting simply repeats the error. After pressing enter to continue a
>> few
>> times (and looping through the same message coming back again and again)
>> she
>> got blue screen error:
>>
>> OE : 019f : BFF8E64B
>>
>> After pressing enter at this screen her computer "wallpaper" appears
>> whith
>> no buttons icons or toolbars AT ALL. The only thing is a white
>> message/error
>> box with the message
>>
>> Explorer caused a general protection fault in module KRNL386.exe at 0001
>> :
>> 00007a96
>>
>> Then after pressing the only option button which is CLOSE. The second
>> blue
>> error returns.
>>
>> OE : 019f : BFF8E64B
>>
>> Then the white box comes back this time STATEMGR caused the fault.
>> Then press close
>> Then blue error: OE : 019f : BFF8E64B
>> Then enter key on keyboard again
>> Then the white box comes back this time MSTASK caused the fault
>> Then press close
>> Then blue error: OE : 019f : BFF8E64B
>> Then enter key on keyboard again
>> Then the white box comes back this time STMGR caused the fault
>> Then press close
>> Then blue error: OE : 019f : BFF8E64B
>> Then enter key on keyboard again
>> Then the white box comes back this time NISUM caused the fault
>>
>> The gaps between the white errors are sometimes a few seconds to a minute
>> with her screen scompletely blank exept from her "wallpaper".
>>
>> Quite the problem. She really needs this fixed ASAP. Thank you very much
>>
>> ps. we are lucky enough to have two computers with internet acess in our
>> house. But how many people may be stuck out there with the same problem
>> and
>> no way to tell you? Or is it just us and how can we fix it.

In article <EE0CC18F-FDA6-4127-A23B->, =?Utf-8?B?
U29u?= says...

> Anyone who is having this problem we got it working again (ourselves hehehe).

Not to mention that there are nearly a month's worth of posts in at least
three of the MSFT groups regarding the problem, and the fix.

--
Norman
~Win dain a lotica, En vai tu ri, Si lo ta
~Fin dein a loluca, En dragu a sei lain
~Vi fa-ru les shutai am, En riga-lint

In article <1DDDC6A2-AF6F-4099-813A->, =?Utf-8?B?
TW8=?= says...

> Reading your entry below we are experiencing the same problem as you the
> "blue screen"! I received Fatal exception6 Msgsrv32 Fault in module
> Krnl386.exe. Like you is there anyone that can help us resolve this? I
> didnt have any probs until I did the last update on 25 March 05 since then
> outlook express is playing up as well if I try and add an attachment file to
> an email then back comes the "blue screen" yet again!
> help help!

A temporary method is to run 'msconfig' and disable "Kb891711" from running
in the startup group. A more permanent solution is to pull up the Close
Programs list and stop Kb891711 from running. Then use Add/Remove Programs
in the Control Panel to uninstall it.

The drawback with either solution is that it leaves your computer vulnerable
to the exploit described in relevant the MSFT KB articles. You probably
should read this links if you do disable this patch:

http://www.microsoft.com/technet/sec.../MS05-002.mspx
http://support.microsoft.com/default...b;en-us;891711

MSFT seems to be trying to find a solution to the problem. One of the MVPs
requested information from those of us who have the problem.

--
Norman
~Win dain a lotica, En vai tu ri, Si lo ta
~Fin dein a loluca, En dragu a sei lain
~Vi fa-ru les shutai am, En riga-lint