BITS (Background Intelligence Transfer Service) causes crash

I'm running Vista Ultimate 32-bit and every time I enable the BITS service,
it crashes svchost.exe and causes Windoes Aero to go all funky (looks like
Windows Classic style in some aspects). The reason that I have my thread in
this group is because BITS is directly used by Windows Update and the fact
that I have to have BITS disabled to have my computer actually run means that
I can't use Automatic Updates.

The problems started after a failed install of my Bluetooth device's
software (BlueSoleil) but it never got completely installed and even if I
uninstalled the BT drivers, it still doesn't work. It could have been some
updates it installed after I restarted my computer after the failed install
of BlueSoleil. I also could not use System Restore to go back because my
restore points just got corrupted. This started happening not 48 hours after
a fresh install of Vista.

I really don't want to reinstall and reactivate Vista again to try and
resolve this and I can't get MSFT help because I got my version of Vista from
MSDN. Does anyone have any solutions besides removing BITS completely and
dealing with it? Is anyone having the same problems I'm having?

Here is the error information from my error log when it first started
happening:

Faulting application svchost.exe_BITS, version 6.0.6000.16386, time stamp
0x4549adc4, faulting module qmgr.dll, version 7.0.6000.16386, time stamp
0x4549bd9f, exception code 0xc0000005, fault offset 0x00017412, process id
0x488, application start time 0x01c7b6f028a1a73c.

System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2007-06-25T06:31:55.000Z

EventRecordID 601

Channel Application

Computer Lappy.[insertmydomainname]

Security


- EventData

svchost.exe_BITS
6.0.6000.16386
4549adc4
qmgr.dll
7.0.6000.16386
4549bd9f
c0000005
00017412
488
01c7b6f028a1a73c

I get the exact same issue and I haven't loaded anything lately. I too had
to go back to my provider (Dell), but they only made it worst. Now I can't
download any update.

I'm about ready to toss my Dell AND Vista... BOTH have been a huge pain ever
since I got it!!!

"Le Mouton" wrote:

> I'm running Vista Ultimate 32-bit and every time I enable the BITS service,
> it crashes svchost.exe and causes Windoes Aero to go all funky (looks like
> Windows Classic style in some aspects). The reason that I have my thread in
> this group is because BITS is directly used by Windows Update and the fact
> that I have to have BITS disabled to have my computer actually run means that
> I can't use Automatic Updates.
>
> The problems started after a failed install of my Bluetooth device's
> software (BlueSoleil) but it never got completely installed and even if I
> uninstalled the BT drivers, it still doesn't work. It could have been some
> updates it installed after I restarted my computer after the failed install
> of BlueSoleil. I also could not use System Restore to go back because my
> restore points just got corrupted. This started happening not 48 hours after
> a fresh install of Vista.
>
> I really don't want to reinstall and reactivate Vista again to try and
> resolve this and I can't get MSFT help because I got my version of Vista from
> MSDN. Does anyone have any solutions besides removing BITS completely and
> dealing with it? Is anyone having the same problems I'm having?
>
> Here is the error information from my error log when it first started
> happening:
>
> Faulting application svchost.exe_BITS, version 6.0.6000.16386, time stamp
> 0x4549adc4, faulting module qmgr.dll, version 7.0.6000.16386, time stamp
> 0x4549bd9f, exception code 0xc0000005, fault offset 0x00017412, process id
> 0x488, application start time 0x01c7b6f028a1a73c.
>
> System
>
> - Provider
>
> [ Name] Application Error
>
> - EventID 1000
>
> [ Qualifiers] 0
>
> Level 2
>
> Task 100
>
> Keywords 0x80000000000000
>
> - TimeCreated
>
> [ SystemTime] 2007-06-25T06:31:55.000Z
>
> EventRecordID 601
>
> Channel Application
>
> Computer Lappy.[insertmydomainname]
>
> Security
>
>
> - EventData
>
> svchost.exe_BITS
> 6.0.6000.16386
> 4549adc4
> qmgr.dll
> 7.0.6000.16386
> 4549bd9f
> c0000005
> 00017412
> 488
> 01c7b6f028a1a73c

(cross-post added to BITS)
"Le Mouton" <Le > wrote in message news:C1F9EB6D-CA9D-4DBA-9850-...
> I'm running Vista Ultimate 32-bit and every time I enable the BITS service,
> it crashes svchost.exe and causes Windoes Aero to go all funky (looks like
> Windows Classic style in some aspects). The reason that I have my thread in
> this group is because BITS is directly used by Windows Update and the fact
> that I have to have BITS disabled to have my computer actually run means that
> I can't use Automatic Updates.


Nevertheless the expertise needed to get BITS repaired may not be here
(in the WU NG). ; )

Try using bitsadmin? E.g. in a cmd window enter:

bitsadmin /util /version /verbose

What happens? Compare with poster John Riehl's results?


HTH

Robert Aldwinckle
---


>
> The problems started after a failed install of my Bluetooth device's
> software (BlueSoleil) but it never got completely installed and even if I
> uninstalled the BT drivers, it still doesn't work. It could have been some
> updates it installed after I restarted my computer after the failed install
> of BlueSoleil. I also could not use System Restore to go back because my
> restore points just got corrupted. This started happening not 48 hours after
> a fresh install of Vista.
>
> I really don't want to reinstall and reactivate Vista again to try and
> resolve this and I can't get MSFT help because I got my version of Vista from
> MSDN. Does anyone have any solutions besides removing BITS completely and
> dealing with it? Is anyone having the same problems I'm having?
>
> Here is the error information from my error log when it first started
> happening:
>
> Faulting application svchost.exe_BITS, version 6.0.6000.16386, time stamp
> 0x4549adc4, faulting module qmgr.dll, version 7.0.6000.16386, time stamp
> 0x4549bd9f, exception code 0xc0000005, fault offset 0x00017412, process id
> 0x488, application start time 0x01c7b6f028a1a73c.
>
> System
>
> - Provider
>
> [ Name] Application Error
>
> - EventID 1000
>
> [ Qualifiers] 0
>
> Level 2
>
> Task 100
>
> Keywords 0x80000000000000
>
> - TimeCreated
>
> [ SystemTime] 2007-06-25T06:31:55.000Z
>
> EventRecordID 601
>
> Channel Application
>
> Computer Lappy.[insertmydomainname]
>
> Security
>
>
> - EventData
>
> svchost.exe_BITS
> 6.0.6000.16386
> 4549adc4
> qmgr.dll
> 7.0.6000.16386
> 4549bd9f
> c0000005
> 00017412
> 488
> 01c7b6f028a1a73c

Well....this is what I have....it says it's diabled because I disabled it,
but otherwise:

BITSADMIN version 3.0 [ 7.0.6000 ]
BITS administration utility.
(C) Copyright 2000-2006 Microsoft Corp.

Version of BITS installed on the system: 3.0

File version for BITS binaries:
file path version langId
C:\Windows\system32\qmgr.dll 7.0.5840.16384 1033
C:\Windows\system32\qmgrprxy.dll 7.0.6000.16386 1033
C:\Windows\system32\bitsprx2.dll 7.0.6000.16386 1033
C:\Windows\system32\bitsprx3.dll 7.0.6000.16386 1033
C:\Windows\system32\bitsprx4.dll 7.0.6000.16386 1033
C:\Windows\system32\bitsprx5.dll 7.0.6000.16386 1033
C:\Windows\system32\bitsigd.dll 7.0.6000.16386 1033
C:\Windows\system32\bitsperf.dll 7.0.6000.16386 1033

Is BITS secondary service DLL active: No
BITS secondary service DLL path: N/A

Pending file operations: None

Unable to connect to BITS - 0x80070422
The service cannot be started, either because it is disabled or because it
has n
o enabled devices associated with it.

"Robert Aldwinckle" wrote:


> Nevertheless the expertise needed to get BITS repaired may not be here
> (in the WU NG). ; )
>
> Try using bitsadmin? E.g. in a cmd window enter:
>
> bitsadmin /util /version /verbose
>
> What happens? Compare with poster John Riehl's results?
>
>
> HTH
>
> Robert Aldwinckle
> ---
>
>

The following KB article might apply to this case:
http://support.microsoft.com/kb/940520. After rebooting the system, re-enable
the BITS service.

If you continue to see anything mal-functioning after following the steps,
please reply to this post and we will try to troubleshoot the issue further.
We appologize for the inconvenience this issue may be causing.

Thanks
--
Anna Hester
Microsoft Corporation, BITS Team

This posting is provided "AS IS" with no warranties, and confers no rights.

"Le Mouton" wrote:

> Well....this is what I have....it says it's diabled because I disabled it,
> but otherwise:
>
> BITSADMIN version 3.0 [ 7.0.6000 ]
> BITS administration utility.
> (C) Copyright 2000-2006 Microsoft Corp.
>
> Version of BITS installed on the system: 3.0
>
> File version for BITS binaries:
> file path version langId
> C:\Windows\system32\qmgr.dll 7.0.5840.16384 1033
> C:\Windows\system32\qmgrprxy.dll 7.0.6000.16386 1033
> C:\Windows\system32\bitsprx2.dll 7.0.6000.16386 1033
> C:\Windows\system32\bitsprx3.dll 7.0.6000.16386 1033
> C:\Windows\system32\bitsprx4.dll 7.0.6000.16386 1033
> C:\Windows\system32\bitsprx5.dll 7.0.6000.16386 1033
> C:\Windows\system32\bitsigd.dll 7.0.6000.16386 1033
> C:\Windows\system32\bitsperf.dll 7.0.6000.16386 1033
>
> Is BITS secondary service DLL active: No
> BITS secondary service DLL path: N/A
>
> Pending file operations: None
>
> Unable to connect to BITS - 0x80070422
> The service cannot be started, either because it is disabled or because it
> has n
> o enabled devices associated with it.
>
> "Robert Aldwinckle" wrote:
>
>
> > Nevertheless the expertise needed to get BITS repaired may not be here
> > (in the WU NG). ; )
> >
> > Try using bitsadmin? E.g. in a cmd window enter:
> >
> > bitsadmin /util /version /verbose
> >
> > What happens? Compare with poster John Riehl's results?
> >
> >
> > HTH
> >
> > Robert Aldwinckle
> > ---
> >
> >

THANK YOU! Works like a charm (so far). Thank you for ending this headache!

"Anna Hester [MSFT]" wrote:

> The following KB article might apply to this case:
> http://support.microsoft.com/kb/940520. After rebooting the system, re-enable
> the BITS service.
>
> If you continue to see anything mal-functioning after following the steps,
> please reply to this post and we will try to troubleshoot the issue further.
> We appologize for the inconvenience this issue may be causing.
>
> Thanks
> --
> Anna Hester
> Microsoft Corporation, BITS Team
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Le Mouton" wrote:
>
> > Well....this is what I have....it says it's diabled because I disabled it,
> > but otherwise:
> >
> > BITSADMIN version 3.0 [ 7.0.6000 ]
> > BITS administration utility.
> > (C) Copyright 2000-2006 Microsoft Corp.
> >
> > Version of BITS installed on the system: 3.0
> >
> > File version for BITS binaries:
> > file path version langId
> > C:\Windows\system32\qmgr.dll 7.0.5840.16384 1033
> > C:\Windows\system32\qmgrprxy.dll 7.0.6000.16386 1033
> > C:\Windows\system32\bitsprx2.dll 7.0.6000.16386 1033
> > C:\Windows\system32\bitsprx3.dll 7.0.6000.16386 1033
> > C:\Windows\system32\bitsprx4.dll 7.0.6000.16386 1033
> > C:\Windows\system32\bitsprx5.dll 7.0.6000.16386 1033
> > C:\Windows\system32\bitsigd.dll 7.0.6000.16386 1033
> > C:\Windows\system32\bitsperf.dll 7.0.6000.16386 1033
> >
> > Is BITS secondary service DLL active: No
> > BITS secondary service DLL path: N/A
> >
> > Pending file operations: None
> >
> > Unable to connect to BITS - 0x80070422
> > The service cannot be started, either because it is disabled or because it
> > has n
> > o enabled devices associated with it.
> >
> > "Robert Aldwinckle" wrote:
> >
> >
> > > Nevertheless the expertise needed to get BITS repaired may not be here
> > > (in the WU NG). ; )
> > >
> > > Try using bitsadmin? E.g. in a cmd window enter:
> > >
> > > bitsadmin /util /version /verbose
> > >
> > > What happens? Compare with poster John Riehl's results?
> > >
> > >
> > > HTH
> > >
> > > Robert Aldwinckle
> > > ---
> > >
> > >

Anna from MSFT posted my solution below. Check it out.

Thanks, I happened to find the solution this morning through the same article
and was hoping to find all the postings where I aksed for help on this
issue/question. Guess I missed this one. DOH!!!

But all is good now... thanks again for keeping me posted though... and just
to think, I was getting ready to reload my OS in the next day or so.

D~

"Le Mouton" wrote:

> THANK YOU! Works like a charm (so far). Thank you for ending this headache!
>
> "Anna Hester [MSFT]" wrote:
>
> > The following KB article might apply to this case:
> > http://support.microsoft.com/kb/940520. After rebooting the system, re-enable
> > the BITS service.
> >
> > If you continue to see anything mal-functioning after following the steps,
> > please reply to this post and we will try to troubleshoot the issue further.
> > We appologize for the inconvenience this issue may be causing.
> >
> > Thanks
> > --
> > Anna Hester
> > Microsoft Corporation, BITS Team
> >
> > This posting is provided "AS IS" with no warranties, and confers no rights.
> >
> > "Le Mouton" wrote:
> >
> > > Well....this is what I have....it says it's diabled because I disabled it,
> > > but otherwise:
> > >
> > > BITSADMIN version 3.0 [ 7.0.6000 ]
> > > BITS administration utility.
> > > (C) Copyright 2000-2006 Microsoft Corp.
> > >
> > > Version of BITS installed on the system: 3.0
> > >
> > > File version for BITS binaries:
> > > file path version langId
> > > C:\Windows\system32\qmgr.dll 7.0.5840.16384 1033
> > > C:\Windows\system32\qmgrprxy.dll 7.0.6000.16386 1033
> > > C:\Windows\system32\bitsprx2.dll 7.0.6000.16386 1033
> > > C:\Windows\system32\bitsprx3.dll 7.0.6000.16386 1033
> > > C:\Windows\system32\bitsprx4.dll 7.0.6000.16386 1033
> > > C:\Windows\system32\bitsprx5.dll 7.0.6000.16386 1033
> > > C:\Windows\system32\bitsigd.dll 7.0.6000.16386 1033
> > > C:\Windows\system32\bitsperf.dll 7.0.6000.16386 1033
> > >
> > > Is BITS secondary service DLL active: No
> > > BITS secondary service DLL path: N/A
> > >
> > > Pending file operations: None
> > >
> > > Unable to connect to BITS - 0x80070422
> > > The service cannot be started, either because it is disabled or because it
> > > has n
> > > o enabled devices associated with it.
> > >
> > > "Robert Aldwinckle" wrote:
> > >
> > >
> > > > Nevertheless the expertise needed to get BITS repaired may not be here
> > > > (in the WU NG). ; )
> > > >
> > > > Try using bitsadmin? E.g. in a cmd window enter:
> > > >
> > > > bitsadmin /util /version /verbose
> > > >
> > > > What happens? Compare with poster John Riehl's results?
> > > >
> > > >
> > > > HTH
> > > >
> > > > Robert Aldwinckle
> > > > ---
> > > >
> > > >

i still cant start the BITS evnthough delete the qmgr item

"Anna Hester [MSFT]" wrote:

> The following KB article might apply to this case:
> http://support.microsoft.com/kb/940520. After rebooting the system, re-enable
> the BITS service.
>
> If you continue to see anything mal-functioning after following the steps,
> please reply to this post and we will try to troubleshoot the issue further.
> We appologize for the inconvenience this issue may be causing.
>
> Thanks
> --
> Anna Hester
> Microsoft Corporation, BITS Team
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Le Mouton" wrote:
>
> > Well....this is what I have....it says it's diabled because I disabled it,
> > but otherwise:
> >
> > BITSADMIN version 3.0 [ 7.0.6000 ]
> > BITS administration utility.
> > (C) Copyright 2000-2006 Microsoft Corp.
> >
> > Version of BITS installed on the system: 3.0
> >
> > File version for BITS binaries:
> > file path version langId
> > C:\Windows\system32\qmgr.dll 7.0.5840.16384 1033
> > C:\Windows\system32\qmgrprxy.dll 7.0.6000.16386 1033
> > C:\Windows\system32\bitsprx2.dll 7.0.6000.16386 1033
> > C:\Windows\system32\bitsprx3.dll 7.0.6000.16386 1033
> > C:\Windows\system32\bitsprx4.dll 7.0.6000.16386 1033
> > C:\Windows\system32\bitsprx5.dll 7.0.6000.16386 1033
> > C:\Windows\system32\bitsigd.dll 7.0.6000.16386 1033
> > C:\Windows\system32\bitsperf.dll 7.0.6000.16386 1033
> >
> > Is BITS secondary service DLL active: No
> > BITS secondary service DLL path: N/A
> >
> > Pending file operations: None
> >
> > Unable to connect to BITS - 0x80070422
> > The service cannot be started, either because it is disabled or because it
> > has n
> > o enabled devices associated with it.
> >
> > "Robert Aldwinckle" wrote:
> >
> >
> > > Nevertheless the expertise needed to get BITS repaired may not be here
> > > (in the WU NG). ; )
> > >
> > > Try using bitsadmin? E.g. in a cmd window enter:
> > >
> > > bitsadmin /util /version /verbose
> > >
> > > What happens? Compare with poster John Riehl's results?
> > >
> > >
> > > HTH
> > >
> > > Robert Aldwinckle
> > > ---
> > >
> > >

Then try a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.


"an" <> wrote in message
news:1D99A67E-94FA-481A-8085-...
|i still cant start the BITS evnthough delete the qmgr item
|
| "Anna Hester [MSFT]" wrote:
|
| > The following KB article might apply to this case:
| > http://support.microsoft.com/kb/940520. After rebooting the system, re-enable
| > the BITS service.
| >
| > If you continue to see anything mal-functioning after following the steps,
| > please reply to this post and we will try to troubleshoot the issue further.
| > We appologize for the inconvenience this issue may be causing.
| >
| > Thanks
| > --
| > Anna Hester
| > Microsoft Corporation, BITS Team
| >
| > This posting is provided "AS IS" with no warranties, and confers no rights.
| >
| > "Le Mouton" wrote:
| >
| > > Well....this is what I have....it says it's diabled because I disabled it,
| > > but otherwise:
| > >
| > > BITSADMIN version 3.0 [ 7.0.6000 ]
| > > BITS administration utility.
| > > (C) Copyright 2000-2006 Microsoft Corp.
| > >
| > > Version of BITS installed on the system: 3.0
| > >
| > > File version for BITS binaries:
| > > file path version langId
| > > C:\Windows\system32\qmgr.dll 7.0.5840.16384 1033
| > > C:\Windows\system32\qmgrprxy.dll 7.0.6000.16386 1033
| > > C:\Windows\system32\bitsprx2.dll 7.0.6000.16386 1033
| > > C:\Windows\system32\bitsprx3.dll 7.0.6000.16386 1033
| > > C:\Windows\system32\bitsprx4.dll 7.0.6000.16386 1033
| > > C:\Windows\system32\bitsprx5.dll 7.0.6000.16386 1033
| > > C:\Windows\system32\bitsigd.dll 7.0.6000.16386 1033
| > > C:\Windows\system32\bitsperf.dll 7.0.6000.16386 1033
| > >
| > > Is BITS secondary service DLL active: No
| > > BITS secondary service DLL path: N/A
| > >
| > > Pending file operations: None
| > >
| > > Unable to connect to BITS - 0x80070422
| > > The service cannot be started, either because it is disabled or because it
| > > has n
| > > o enabled devices associated with it.
| > >
| > > "Robert Aldwinckle" wrote:
| > >
| > >
| > > > Nevertheless the expertise needed to get BITS repaired may not be here
| > > > (in the WU NG). ; )
| > > >
| > > > Try using bitsadmin? E.g. in a cmd window enter:
| > > >
| > > > bitsadmin /util /version /verbose
| > > >
| > > > What happens? Compare with poster John Riehl's results?
| > > >
| > > >
| > > > HTH
| > > >
| > > > Robert Aldwinckle
| > > > ---
| > > >
| > > >