blank page when trying to update

I have a computer at work with XP pro SP2 that will not proceed with an
update when I try.

IE opens and comes up with a blank page and says its done.

Any ideas what is causing this? I have active x controls enabled.

Bruce

Sounds like your browser was hijacked, if you are running MS Anti-Spyware you
may want to try to open it, click tools, then advanced tools, then browser
hijack settings tool. This should open some options, select "check all" at
the bottom then restore to the left., Did you try to type a URL to see if you
can get out at all?
Check for spyware...
Later

"BTC" wrote:

> I have a computer at work with XP pro SP2 that will not proceed with an
> update when I try.
>
> IE opens and comes up with a blank page and says its done.
>
> Any ideas what is causing this? I have active x controls enabled.
>
> Bruce
>
>
>

In my case, I get the following message:

Files required to use Microsoft Update are no longer registered or installed
on your computer. To continue:

* Register or reinstall the files for me now (Recommended)
o Let me read about more steps that might be required to solve the problem

I tried using the AntiSpy software from MS (currently running) to reset my
IE settings, and have confirmed that Active X is FULLY ENABLED. No Joy...
"SteveL" wrote:

> Sounds like your browser was hijacked, if you are running MS Anti-Spyware you
> may want to try to open it, click tools, then advanced tools, then browser
> hijack settings tool. This should open some options, select "check all" at
> the bottom then restore to the left., Did you try to type a URL to see if you
> can get out at all?
> Check for spyware...
> Later
>
> "BTC" wrote:
>
> > I have a computer at work with XP pro SP2 that will not proceed with an
> > update when I try.
> >
> > IE opens and comes up with a blank page and says its done.
> >
> > Any ideas what is causing this? I have active x controls enabled.
> >
> > Bruce
> >
> >
> >

I have tried to access the update page from the menu or from the MSN page. I
will try to type in the url and see what happens.

For spyware I have been using Spybot Search and Destroy.

Thanks for all suggestions

Bruce



"SteveL" <> wrote in message
news:EC50BBAB-6BE1-46D0-BB2D-...
> Sounds like your browser was hijacked, if you are running MS Anti-Spyware
> you
> may want to try to open it, click tools, then advanced tools, then browser
> hijack settings tool. This should open some options, select "check all" at
> the bottom then restore to the left., Did you try to type a URL to see if
> you
> can get out at all?
> Check for spyware...
> Later
>
> "BTC" wrote:
>
>> I have a computer at work with XP pro SP2 that will not proceed with an
>> update when I try.
>>
>> IE opens and comes up with a blank page and says its done.
>>
>> Any ideas what is causing this? I have active x controls enabled.
>>
>> Bruce
>>
>>
>>