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Blank Update screen

 
 
Steve Hammond
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Posts: n/a

 
      09-01-2005
Windows Update used to work with no problem.
But now when it tries to go to the
http://update.microsoft.com/microsof...6/default.aspx site it only
shows a blank screen.
I am completely baffled.

Why can't I at least see the website, etc.? And can I fix this?

I have xp pro



Steve



 
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Robert Aldwinckle
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      09-02-2005
"Steve Hammond" <> wrote in message
news:...
> Windows Update used to work with no problem.
> But now when it tries to go to the
> http://update.microsoft.com/microsof...6/default.aspx site it only
> shows a blank screen.
> I am completely baffled.
>
> Why can't I at least see the website, etc.? And can I fix this?



Is it really blank? Use View Source (Alt-V,c) to check what is really there.

If there really is something there which is not rendering it could be due to
misconfigured third-party programs (e.g. ad scraper, security program,
DNS accelerator, etc.)

In case it is just some kind of timing thing try loading About:Blank on top
of the current page and then go back to it (e.g. press Alt-CursorLeft).
Depending on your cache-checking option that procedure may be more
efficient than just trying to do a Refresh.

Alternatively, in case the problem is in the cache, try pressing Ctrl-F5.


Good luck

Robert Aldwinckle
---


>
> I have xp pro
>
>
>
> Steve
>
>
>



 
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Steve Hammond
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Posts: n/a

 
      09-03-2005
There is something in the Source underneath the "blank" screen. I have
posted it below my name.

The Alt-CurserLeft essentially does nothing more than what happens
originally. It starts to reload an Update page, shifts to the default.aspx
page and remains blank.

Ctrl-F5 does not seem to do anything either. I wasn't sure about this
command. I tried holding the two keys and watched the green bar graph to
see if it would show any progress in loading, but it didn't. The blank page
does in fact say "DONE" on the bottom in only a few seconds after I let go,
but it is still blank.

Thank you for the suggestions. Is there anything else to try and get at
this?

Steve


--------------------------
<!-- BEGIN Popup Blocker -->
<script language='javascript'>
NS_ActualOpen=window.open;
function NS_NullWindow(){this.window;}
function NS_NewOpen(url,nam,atr){return(new NS_NullWindow());}
window.open=NS_NewOpen;
</script>
<!-- END Popup Blocker -->

<html>
<head>
<meta http-equiv="PICS-Label" content='(PICS-1.1
"http://www.rsac.org/ratingsv01.html" l gen true comment "RSACi North
America Server" by "" on "1997.06.30T14:48-0500" r (n 0 s
0 v 0 l 0))' />
<script language="javascript">

function fnGetLang() {
var i, sUrl;
var sQuery="";
var ln="";
try {
var oUserData;
oUserData = UserData;
oUserData.load("oWindowsUpdate");
ln = oUserData.getAttribute("LanSelection");
} catch(e) {
}
if(ln == "" || ln == null) ln = navigator.browserLanguage;
if(ln == "" || ln == null) ln = "en";
sUrl = window.location.href.toLowerCase();
i = sUrl.indexOf("?");
if(i != -1) {
sQuery = sUrl.substring(i + 1);
sUrl = sUrl.substring(0, i);
}
i = sUrl.indexOf("default.aspx");
if(i != -1) {
sUrl = sUrl.substring(0, i - 1);
}
if(sUrl.charAt(sUrl.length - 1) != "/") {
sUrl += "/";
}
sUrl += "default.aspx";
if(sQuery.length > 0) {
sUrl += "?" + sQuery + "&ln=" + ln;
} else {
sUrl += "?ln=" + ln;
}
window.location.replace(sUrl);

}
</script>
<style type="text/css">
div#UserData {
behavior: url(#default#userData);
display: none;
}
</style>
<noscript>
<frameset rows='116, *, 60' border='0'><frame name='eToolbar'
class='storeUserData' src='mstoolbar.aspx?ln=&error=1' noresize='yes'
style='border-bottom: 1px solid white;' /><frameset cols='200,*,0'
framespacing='0'><frame name='eTOC' src='toc.aspx?ln=&error=1' /><frame
name='eContent' src='errorinformation.aspx?ln=&error=1' /><frame
name='eReporting' noresize='yes' height='0px' width='0px'
style='display:none;' /></frameset><frame name='eFooter'
src='footer.aspx?ln=&error=1' noresize='yes' style='border-top: 1px solid
white;' /></frameset>
</noscript>
<body >
<div id="UserData"></div></body><script> window.open=NS_ActualOpen;
</script>

</head>
</html>
------------------------




"Robert Aldwinckle" <> wrote in message
news:...
> "Steve Hammond" <> wrote in message
> news:...
>> Windows Update used to work with no problem.
>> But now when it tries to go to the
>> http://update.microsoft.com/microsof...6/default.aspx site it only
>> shows a blank screen.
>> I am completely baffled.
>>
>> Why can't I at least see the website, etc.? And can I fix this?

>
>
> Is it really blank? Use View Source (Alt-V,c) to check what is really
> there.
>
> If there really is something there which is not rendering it could be due
> to
> misconfigured third-party programs (e.g. ad scraper, security program,
> DNS accelerator, etc.)
>
> In case it is just some kind of timing thing try loading About:Blank on
> top
> of the current page and then go back to it (e.g. press Alt-CursorLeft).
> Depending on your cache-checking option that procedure may be more
> efficient than just trying to do a Refresh.
>
> Alternatively, in case the problem is in the cache, try pressing Ctrl-F5.
>
>
> Good luck
>
> Robert Aldwinckle
> ---
>
>
>>
>> I have xp pro
>>
>>
>>
>> Steve
>>
>>
>>

>
>



 
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Robert Aldwinckle
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Posts: n/a

 
      09-03-2005
"Steve Hammond" <> wrote in message
news:
....
> There is something in the Source underneath the "blank" screen.
> I have posted it below my name.

....
> --------------------------
> <!-- BEGIN Popup Blocker -->
> <script language='javascript'>
> NS_ActualOpen=window.open;



Aha! Are you using Symantec products by any chance? <eg>
E.g. I don't think that this code would normally be there
and the NS_ prefix makes me think of Norton Security
or something like that.

If so, please disable or uninstall whatever it is which is generating
this code.


Good luck

Robert
---


 
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Steve Hammond
Guest
Posts: n/a

 
      09-03-2005
BINGO.
I now have access to Windows Update.

FYI, I tried simply turning off the popup blocker on my browser but that
didn't seem to do it, even after rebooting. And I do not have Norton
Symantec. I have only a minimum of security stuff as I'm the only one using
this computer. I use the XP firewall and monitor my own use of email
attachments. Even so, what seems to have made all the difference is that I
had an additional firewall program (ZoneAlarm, a good program, carried over
from a previous computer without XP; what the "NS" might stand for in that
code I'm not sure) which was supposedly inactive as it had been competing
with the XP firewall and causing problems. I removed the program entirely
and rebooted. Next thing I know, I'm able to access the Windows Update site
with no problem.

I thank you so much for your prompt and insightful help.

I've never used a newsgroup before to deal with a problem, so not only have
you solved this one matter I had with Update but I've now been educated on a
very good option for certain future mysteries I get stuck on-- hopefully not
any time soon.

Thank you again.

Steve Hammond



"Robert Aldwinckle" <> wrote in message
news:O$...
> "Steve Hammond" <> wrote in message
> news:
> ...
>> There is something in the Source underneath the "blank" screen.
>> I have posted it below my name.

> ...
>> --------------------------
>> <!-- BEGIN Popup Blocker -->
>> <script language='javascript'>
>> NS_ActualOpen=window.open;

>
>
> Aha! Are you using Symantec products by any chance? <eg>
> E.g. I don't think that this code would normally be there
> and the NS_ prefix makes me think of Norton Security
> or something like that.
>
> If so, please disable or uninstall whatever it is which is generating
> this code.
>
>
> Good luck
>
> Robert
> ---
>
>



 
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Robert Aldwinckle
Guest
Posts: n/a

 
      09-03-2005
"Steve Hammond" <> wrote in message
news:%23c$%
....
>>> <!-- BEGIN Popup Blocker -->
>>> <script language='javascript'>
>>> NS_ActualOpen=window.open;


>> please disable or uninstall whatever it is which is generating this code.



> I thank you so much for your prompt and insightful help.



You're welcome. Thanks for the feedback.
I wasn't aware that ZoneAlarm had that functionality.


Robert
---


 
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