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Blue screen in Yahoo Canasta

 
 
the Hoodlums
Guest
Posts: n/a

 
      09-29-2009
Good day all;
Have a major problem here that only happens when playing yahoo online
canasta. Have been working with microsoft support, yahoo help, & any 1 else
that might listen, lol.
Have played on this puter before our move to the city, so I know it can
be done.
going to copy & paste all screen shots & files I hOS Name Microsoft®
Windows VistaT Home Premium
Version 6.0.6002 Service Pack 2 Build 6002
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name THEHOODLUMS-PC
System Manufacturer Dell Inc.
System Model Inspiron 531
System Type X86-based PC
Processor AMD Athlon(tm) 64 X2 Dual Core Processor 4400+, 2300 Mhz, 2
Core(s), 2 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.0.7, 09/11/2007
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale Canada
Hardware Abstraction Layer Version = "6.0.6002.18005"
User Name TheHoodlums-PC\The Hoodlums
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 3.00 GB
Total Physical Memory 2.93 GB
Available Physical Memory 1.87 GB
Total Virtual Memory 6.07 GB
Available Virtual Memory 4.89 GB
Page File Space 3.23 GB
Page File C:\pagefile.sys
ave on this starting with the system info
Next will be a java log............<html lang="en-ca"><head><script
type="text/javascript"
src="/common/script/gsfx/common.js?1"></script><script
type="text/javascript">setCookie("WFXSITE","gn",'',true);</script><script
type="text/javascript">setCookie("WFXTHEME","gn",'',true);</script><script
type="text/javascript">setCookie("WFXTOOLBAR","gn",'',true);</script><meta
name="DCSext.sup_sd" content="gn"/><meta name="DCSext.sup_ln"
content="en-ca"/><meta name="DCSext.sup_ct" content="dm"/><meta
name="DCSext.sup_cln" content="en-ca"/><meta name="DCSext.sup_cid"
content="PID_Confirmatio_Confirmatio"/><script type="text/javascript"><!--
document.domain='support.microsoft.com';
// --></script><XMLREADER><link rel="stylesheet" type="text/css"
href="/common/css/default/default.css?1" /></XMLREADER><XMLREADER><link
rel="stylesheet" type="text/css" href="/oasresources/css/oas.css?1"><link
rel="stylesheet" type="text/css" href="/mispresources/css/misp.css?1"><link
rel="stylesheet" type="text/css"
href="/mispresources/css/ViewIncidentDetails.css?1"><script
type="text/javascript"
src="/common/script/gsfx/common.js?1"></script><script
type="text/javascript" src="/resources/js/wfxbunch.js?1"></script><script
type="text/javascript" src="/oasresources/js/common.js?1"></script><script
type="text/javascript" src="/mispresources/js/misp.js?1"></script><script
type="text/javascript"
src="/wfxresources/js/questionnaire.js?1"></script><script
type="text/javascript"
src="/mispresources/js/ViewIncident.js?1"></script><script
type="text/javascript"
src="/mispresources/js/SupportTopic.js?1"></script></XMLREADER></head><body
onload="thisLoad();" onunload="thisUnload();"><form name="frm" method="post"
action="default.aspx?iid=1445&amp;iguid=8872ed29-1a5a-462e-8721-97fed3e689dc_1_1&amp;c1=509&amp;c=SMC&amp;ln=en-ca&amp;wa=wsignin1.0"
id="frm">
<div>
<input type="hidden" name="__EVENTTARGET" id="__EVENTTARGET" value="" />
<input type="hidden" name="__EVENTARGUMENT" id="__EVENTARGUMENT" value="" />
<input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE"
value="/wEPDwUENTM4MWRkEYKj5mWKnHEkGpXTma+wMZyXiLo=" />
</div>

<script type="text/javascript">
//<![CDATA[
var theForm = document.forms['frm'];
if (!theForm) {
theForm = document.frm;
}
function __doPostBack(eventTarget, eventArgument) {
if (!theForm.onsubmit || (theForm.onsubmit() != false)) {
theForm.__EVENTTARGET.value = eventTarget;
theForm.__EVENTARGUMENT.value = eventArgument;
theForm.submit();
}
}
//]]>
</script>


<script language="javascript" type="text/javascript">
// remove description
function removeUserData(id){
try {
if ( !IE )
{
// Clear value from client side persistance store in case of non
IE
// For firefox. Bug: 57581
sessionStorage.removeItem("oaspUserData" + id);
}
else
{
var p = document.getElementById("oPersist");
p.removeAttribute("description");
p.save("oaspUserData" + id);
}
} catch (e) {
}
}
</script>
<span id="persist" class="storeuserData"></span>
<div id="container_Confirmation_mainDiv" width="100%">
<div id="container_Confirmation_MainPanel">

<table><tr><td width="100%" class="ConfTD">
<center>
<div class="ConfContainer">
<div class="ConfirmTitle AlignCenter">
<span id="container_Confirmation_lblConfTitle">Thank you for
submitting your incident online!</span>
</div>
<!--Add the rule for hiding when Win7=true and Manifest3 is
empty -->
<div id="container_Confirmation_DiagnosticsPnl">


<script type="text/javascript">
//Enables or Disables the link
function CheckLinkStatus(id)
{
try{
if(!IE)
{
var v = sessionStorage.getItem('linkClick');
if (v == '1')
{
DisableLink(id);
return false;
}
sessionStorage.setItem('linkClick','1');
DisableLink(id);
return true;
}
else
{
loadUserData(persist.id,'linkClick');
var value = getUserDataElement(persist.id,'linkClick');
if(value == '1')
{
DisableLink(id);
return false;
}
addUserDataElement(persist.id,'linkClick','1');
saveUserData(persist.id,'linkClick',30);
DisableLink(id);
return true;
}
}catch (e) {}
}
//Helper function to disable a link
function DisableLink(id)
{
var link = document.getElementById(id);
link.disabled = -1;
link.style.cursor = 'text'
}
</script>
<div class="DiagContainer">
<div class="ConTitle">
<span
id="container_Confirmation_StartDCPanel_lblDiagnos tics">Microsoft Support
Diagnostic Tool</span>
</div>
<div class="ConPara1">
<span id="container_Confirmation_StartDCPanel_Diagnostic Details"
Class="DiagDiv">Run the Microsoft Support Diagnostic Tool so we can answer
your request faster. This tool:</span>
<div class="DiagDiv">
<span
id="container_Confirmation_StartDCPanel_DiagToolDe tail1"><UL><LI>Will not
change any settings on your computer(s).</LI><LI>Can be run on other
computers by using removable media.</LI><LI>Automatically uploads diagnostic
information to this support request.</LI></UL></span>
</div>
<div class="DiagDiv">
<span
id="container_Confirmation_StartDCPanel_StartDiagT ext">Start
the</span>&nbsp;
<a id="container_Confirmation_StartDCPanel_WfxLinkBut ton1"
target="_blank" OnClick="if (CheckLinkStatus(this.id)) { return true;} else
{return false;}"
href="https://support.microsoft.com/oas/default.aspx?st=1&amp;as=1&amp;iid=1606&amp;iguid= 91731be8-6d74-4cf7-8c1c-8b791ef7db4a_1_1&amp;c1=509&amp;wa=wsignin1.0&amp; c=SMC&amp;ln=en-ca">Microsoft
Support Diagnostic Tool.</a>
</div>
</div>
</div>


</div>

<div class="IncDetails">
<div class="ConTitle">
<span
id="container_Confirmation_lblIncidentDetails">Inc ident Details</span>
</div>
<div class="ConPara1">
<div class="Clear">
<div id="container_Confirmation_pnlIncidentTitle">

<div class='ConfirmationLabelDiv'>
<span id="container_Confirmation_lblIncidentTitle"
style="font-weight:bold;">Incident title:</span>
</div>
<div class='ConfirmationValueDiv'>
<span
id="container_Confirmation_lblProblemTitle">comput er crash With either a
blue screen, or</span>
</div>

</div>
</div>
<div class="Clear">
<div id="container_Confirmation_pnlConfNumber">

<div class='ConfirmationLabelDiv'>
<span id="container_Confirmation_lblConfNumber"
style="font-weight:bold;">Support request number:</span>
</div>
<div class='ConfirmationValueDiv'>
<span
id="container_Confirmation_lblSRNumber">1109781413 </span>
</div>

</div>
</div>
<div class="Clear">

</div>
<div class="Clear">
<div id="container_Confirmation_pnlSeverity">

<div class='ConfirmationLabelDiv'>
<span id="container_Confirmation_lblSeverity"
style="font-weight:bold;">Severity rating:</span>
</div>
<div class='ConfirmationValueDiv'>
<span
id="container_Confirmation_lblSeverityRating"><b> Severity C (Minimum
business impact) </b></span>
</div>

</div>
</div>
<div class="Clear">
<div id="container_Confirmation_pnlResponseTime">

<div class='ConfirmationLabelDiv'>
<span id="container_Confirmation_lblResponseType"
style="font-weight:bold;">Type of response:</span>
</div>
<div class='ConfirmationValueDiv'>
<span id="container_Confirmation_lblResponse">Email
to </span>
</div>

</div>
</div>
<div class="Clear">

</div>
<div class="Clear">
<div id="container_Confirmation_pnlViewIncident">

<div class='ConfirmationLabelDiv'>
<span id="container_Confirmation_lblViewIncidentlbl"
style="font-weight:bold;">View incident online:</span>
</div>
<div class='ConfirmationValueDiv'>

<span id="container_Confirmation_WfxLabel1"><a
target='_blank'
href='https://support.microsoft.com/oas/default.aspx?st=1&as=1&tp=il'>Track
your support requests here:</a></span>
</div>

</div>
</div>
<div class="Clear">
<div id="container_Confirmation_ResponseTimePnl">

<div class='ConfirmationLabelDiv'>
<span id="container_Confirmation_ResponseTimeLbl"
style="font-weight:bold;">Response time:</span>
</div>
<div class='ConfirmationValueDiv'>
<span id="container_Confirmation_ResponseTime">Your
expected response time is: <b> Within 1 business day </b></span>
</div>

</div>
</div>
<div class="Clear">
<div class='ConfirmationLabelDiv'>
<span id="container_Confirmation_lblNote"
style="font-weight:bold;">Note:</span>
</div>
<div class='ConfirmationValueDiv'>
<div class="ConNotes">
<table>
<tr>
<td>

</td>
</tr>
<tr>
<td>
<div
id="container_Confirmation_pnlConfSuccText">

<span
id="container_Confirmation_lblConfSuccText">Your question was successfully
submitted to Microsoft.<BR/>A Microsoft support professional will contact
you within the response time specified for the support that you
chose.</span>

</div>
</td>
</tr>
<tr>
<td>

</td>
</tr>
<tr>
<td>
<div
id="container_Confirmation_pnlSpamBlockerAlert">

<span
id="container_Confirmation_lblSpamBlockerAlert">I f you are using a spam
blocker tool, make sure that you can receive e-mail messages from
*@microsoft.com.</span>

</div>
</td>
</tr>
</table>
</div>

<div class="ConNotes">
<div
id="container_Confirmation_pnlConfSignInText">



</div>
</div>
</div>
</div>
</div>
</div>
<div id="container_Confirmation_pnlOtherInfo">

<div class="ConTitle">
<span id="container_Confirmation_lblOtherInfo"
style="font-weight:bold;">Other Information</span>
</div>

</div>
<div id="container_Confirmation_pnlOtherInfoDetails" class="ConPara1
OtherInfo">

<div id="container_Confirmation_pnlName"
class="Clear">

<div class='ConfirmationLabelDiv'>
<span
id="container_Confirmation_lblNamelbl" style="font-weight:bold;">Full
name:</span>
</div>
<div class='ConfirmationValueDiv'>
<span
id="container_Confirmation_lblFirstName" class="confFName">Jim</span>
<span
id="container_Confirmation_lblLastName">HOOD</span>
</div>

</div>

<div id="container_Confirmation_pnlEmail"
class="Clear">

<div class='ConfirmationLabelDiv'>
<span
id="container_Confirmation_lblEmaillbl" style="font-weight:bold;">E-mail
address:</span>
</div>
<div class='ConfirmationValueDiv'>
<span
id="container_Confirmation_lblEmail">lakecountry@h otmail.com</span>
</div>

</div>

<div id="container_Confirmation_pnlPhone"
class="Clear">

<div class='ConfirmationLabelDiv'>
<span
id="container_Confirmation_lblCallbacklbl" style="font-weight:bold;">Contact
numbers:</span>
</div>
<div class='ConfirmationValueDiv'>
<span
id="container_Confirmation_lblPhoneNumber">204-586-4912</span>
</div>

</div>

<div id="container_Confirmation_pnlProduct"
class="Clear">

<div class='ConfirmationLabelDiv'>
<span
id="container_Confirmation_lblProduct"
style="font-weight:bold;">Product:</span>
</div>
<div class='ConfirmationValueDiv'>
<span
id="container_Confirmation_lblProductName">Microso ft Windows Genuine
Advantage (All Languages)</span>
</div>

</div>









<div
id="container_Confirmation_pnlConfPrintNSave" class="Clear">

<i><span
id="container_Confirmation_lblConfPrintNSave">Prin t or save this page, or
note your confirmation number for your reference.</span></i>

</div>


</div>
<div id="buttonRow">
<div id="container_Confirmation_pnlSave"
class="PrintSaveBtn">

<input type="button"
name="container$Confirmation$WfxButtonControl1" value="Print"
onclick="SetEventCollection('2');document.getEleme ntById('buttonRow').style.display='none';parent.wi ndow.focus();window.print();document.getElementByI d('buttonRow').style.display='';return;__doPostBac k('container$Confirmation$WfxButtonControl1','')"
id="container_Confirmation_WfxButtonControl1" />&nbsp;
<input type="button"
name="container$Confirmation$WfxButtonControl2" value="Save"
onclick="SetEventCollection('4');SaveIncidentAsTex t('divIncidentnumber');return;__doPostBack('contai ner$Confirmation$WfxButtonControl2','')"
id="container_Confirmation_WfxButtonControl2" />

</div>
</div>
<div class="ConfCloseBtn">
<input type="button"
name="container$Confirmation$Return" value="Close"
onclick="SetEventCollection('35');Return_Click('di vReturnUrl');return;__doPostBack('container$Confir mation$Return','')"
id="container_Confirmation_Return" /></div>

</div>
</center>
</td><td style="vertical-align:top;" >
<div id="container_Confirmation_pnlPassport">

<div class="IncidentPassport" >
<a
href="javascript:__doPostBack('container$Confirmat ion$WfxPassportScarab1','')"><span>Sign
out</span></a><span id="container_Confirmation_WfxPassportScarab1"></span>
<div id="container_Confirmation_ILLink_ILLinkPnl">

<img id="GradRule" alt="" height="1"
src="/images/NarrowSignInGradientRule.gif" />
<a id="container_Confirmation_ILLink_ILLinkBtn" class="ILLink"
href="javascript:__doPostBack('container$Confirmat ion$ILLink$ILLinkBtn','')">Check
status</a>
<img id="Img1" alt="" height="1"
src="/images/NarrowSignInGradientRule.gif" />

</div>

</div>

</div>
</td></tr></table>

</div>
</div>

<div style="display:none" id="divIncidentnumber">
<span id="container_Confirmation_lblIncidentnumber">1109 781413</span>
</div>

<div style="display:none" id="divReturnUrl">
<span
id="container_Confirmation_lblReturnUrl">http://support.microsoft.com/select/Default.aspx?target=assistance</span>
</div>


<div id="oPersist" class="storeuserData"></div>
<script>
try{
if(!IE)
{
if (sessionStorage != null)
{
var v = sessionStorage.getItem('linkClick');
if (v == '1')
{
DisableLink('container_Confirmation_StartDCPanel_W fxLinkButton1');
}
}
}
else
{
loadUserData(persist.id,'linkClick');
var value = getUserDataElement(persist.id,'linkClick');
if(value == '1')
{
DisableLink('container_Confirmation_StartDCPanel_W fxLinkButton1');
}
}}catch (e) {}
removeUserData('container_problemdescription_Probl emStatement1_SubmitNote');
</script><input type="hidden" id="__WFXSTATE" NAME="__WFXSTATE"
Value="+YkvBsSjBD/5n2W5hcBdPokYre/Kp09hKzEhIchewAihvGCvcpIzjLQsOf3ZPbCxqaInwd40PMSpw/aTWh0mJ1vY8LM3m6QX4qzZdkPSnwIWN0X5pfmfg5lTr0pWCMIA Bkn8AiHCTLv2/pH2/NqrQIbJtZBh0/FNz0TtcsCC15PND6lfUmALbWv36kb8X2ITdDwuL3QyrFYehyWq NzSqzhuSDUi0Ni3xKD1ssTZY0Am1xkEDsBI1N5tpAQMIu8wDJo FMI5gzCR1qpW/6JBy1jEU9ZSBZMQsDZuz2O/QPpF923KGUwOSTJeAJyihLv5R5Z5Xgau16aO6V9H2o0E9AURE0 tF4wiJwYo0gQ5Hi/G4TgwDhyDiS4bkKnoGYp5WIH0Ux+YdrdOtqBxBvEQvq+iTebW/lVLLmvN+Y3s9Vw3MxDbi2Nvdr4ZK5oPieQQEUN3gAiT7kyJK1j uFnjZUw2WEZihgURO3/dTRKS9/Cdv38fDoP2lhZI4rV6v4NH22GREZhn31Hxvnjln/BNicODOAM0fJmJLkwmwk0T/D7xQtHbSjzrGMjgI3pZzMyFdy4SuaFeKM/qgm6l2t+FbvbS0dM43XGCfw2Fw14kvYOxXWUVS9OxQMuV2pI3N OosD/sB7uuTWxOyqA+8sauN3PctsLY0S67+QYtAWMZmRc8NoeklW3YM qAKBDuwyx5NtWjy6dvcmeiD/RHfVyQBtqn9DXPiQQDPsuKPT81Ihn82IO/t5Z1Ic1N7f+EoenptaoCaK1vkJHPDDNsZulUErY+0o/sxvXYx0CvLk9DxbZMd2BYmybd+kkn7A2wgF60y3g1ILmWWHoWY aAU0W+xJSOOC1xynxr0RrO0OKWDIyLovT8KF6tdUODq7+DRts9 oYfSzbP1HAzEbLLrUWq4o7BxrLLUwxFy511Hax7eCYoufuDIte 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Again this only happens when playing yahoo canasta online...Did an in state
upgrade to fix any registry poblems. Now again goes to blue screen without
any warning @ all. Box in middle of blue screen says "No Signal"...Hope
some1 can help with this as microsoft support has stopped answering my
emails Jim Hood
 
Reply With Quote
 
 
 
 
James Matthews
Guest
Posts: n/a

 
      09-30-2009
Did you try and update it to it's newest version?

--

http://www.jewelerslounge.com/

"the Hoodlums" <> wrote in message
news:AC860C86-6C96-4CD0-8E40-...
> Good day all;
> Have a major problem here that only happens when playing yahoo online
> canasta. Have been working with microsoft support, yahoo help, & any 1
> else that might listen, lol.
> Have played on this puter before our move to the city, so I know it can
> be done.
> going to copy & paste all screen shots & files I hOS Name Microsoft®
> Windows VistaT Home Premium
> Version 6.0.6002 Service Pack 2 Build 6002
> Other OS Description Not Available
> OS Manufacturer Microsoft Corporation
> System Name THEHOODLUMS-PC
> System Manufacturer Dell Inc.
> System Model Inspiron 531
> System Type X86-based PC
> Processor AMD Athlon(tm) 64 X2 Dual Core Processor 4400+, 2300 Mhz, 2
> Core(s), 2 Logical Processor(s)
> BIOS Version/Date Dell Inc. 1.0.7, 09/11/2007
> SMBIOS Version 2.5
> Windows Directory C:\Windows
> System Directory C:\Windows\system32
> Boot Device \Device\HarddiskVolume1
> Locale Canada
> Hardware Abstraction Layer Version = "6.0.6002.18005"
> User Name TheHoodlums-PC\The Hoodlums
> Time Zone Central Daylight Time
> Installed Physical Memory (RAM) 3.00 GB
> Total Physical Memory 2.93 GB
> Available Physical Memory 1.87 GB
> Total Virtual Memory 6.07 GB
> Available Virtual Memory 4.89 GB
> Page File Space 3.23 GB
> Page File C:\pagefile.sys
> ave on this starting with the system info
> Next will be a java log............<html lang="en-ca"><head><script
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> src="/common/script/gsfx/common.js?1"></script><script
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> IE
> // For firefox. Bug: 57581
> sessionStorage.removeItem("oaspUserData" + id);
> }
> else
> {
> var p = document.getElementById("oPersist");
> p.removeAttribute("description");
> p.save("oaspUserData" + id);
> }
> } catch (e) {
> }
> }
> </script>
> <span id="persist" class="storeuserData"></span>
> <div id="container_Confirmation_mainDiv" width="100%">
> <div id="container_Confirmation_MainPanel">
>
> <table><tr><td width="100%" class="ConfTD">
> <center>
> <div class="ConfContainer">
> <div class="ConfirmTitle AlignCenter">
> <span id="container_Confirmation_lblConfTitle">Thank you
> for submitting your incident online!</span>
> </div>
> <!--Add the rule for hiding when Win7=true and Manifest3 is
> empty -->
> <div id="container_Confirmation_DiagnosticsPnl">
>
>
> <script type="text/javascript">
> //Enables or Disables the link
> function CheckLinkStatus(id)
> {
> try{
> if(!IE)
> {
> var v = sessionStorage.getItem('linkClick');
> if (v == '1')
> {
> DisableLink(id);
> return false;
> }
> sessionStorage.setItem('linkClick','1');
> DisableLink(id);
> return true;
> }
> else
> {
> loadUserData(persist.id,'linkClick');
> var value = getUserDataElement(persist.id,'linkClick');
> if(value == '1')
> {
> DisableLink(id);
> return false;
> }
> addUserDataElement(persist.id,'linkClick','1');
> saveUserData(persist.id,'linkClick',30);
> DisableLink(id);
> return true;
> }
> }catch (e) {}
> }
> //Helper function to disable a link
> function DisableLink(id)
> {
> var link = document.getElementById(id);
> link.disabled = -1;
> link.style.cursor = 'text'
> }
> </script>
> <div class="DiagContainer">
> <div class="ConTitle">
> <span
> id="container_Confirmation_StartDCPanel_lblDiagnos tics">Microsoft Support
> Diagnostic Tool</span>
> </div>
> <div class="ConPara1">
> <span id="container_Confirmation_StartDCPanel_Diagnostic Details"
> Class="DiagDiv">Run the Microsoft Support Diagnostic Tool so we can answer
> your request faster. This tool:</span>
> <div class="DiagDiv">
> <span
> id="container_Confirmation_StartDCPanel_DiagToolDe tail1"><UL><LI>Will not
> change any settings on your computer(s).</LI><LI>Can be run on other
> computers by using removable media.</LI><LI>Automatically uploads
> diagnostic information to this support request.</LI></UL></span>
> </div>
> <div class="DiagDiv">
> <span
> id="container_Confirmation_StartDCPanel_StartDiagT ext">Start
> the</span>&nbsp;
> <a id="container_Confirmation_StartDCPanel_WfxLinkBut ton1"
> target="_blank" OnClick="if (CheckLinkStatus(this.id)) { return true;}
> else {return false;}"
> href="https://support.microsoft.com/oas/default.aspx?st=1&amp;as=1&amp;iid=1606&amp;iguid= 91731be8-6d74-4cf7-8c1c-8b791ef7db4a_1_1&amp;c1=509&amp;wa=wsignin1.0&amp; c=SMC&amp;ln=en-ca">Microsoft
> Support Diagnostic Tool.</a>
> </div>
> </div>
> </div>
>
>
> </div>
>
> <div class="IncDetails">
> <div class="ConTitle">
> <span
> id="container_Confirmation_lblIncidentDetails">Inc ident Details</span>
> </div>
> <div class="ConPara1">
> <div class="Clear">
> <div id="container_Confirmation_pnlIncidentTitle">
>
> <div class='ConfirmationLabelDiv'>
> <span id="container_Confirmation_lblIncidentTitle"
> style="font-weight:bold;">Incident title:</span>
> </div>
> <div class='ConfirmationValueDiv'>
> <span
> id="container_Confirmation_lblProblemTitle">comput er crash With either a
> blue screen, or</span>
> </div>
>
> </div>
> </div>
> <div class="Clear">
> <div id="container_Confirmation_pnlConfNumber">
>
> <div class='ConfirmationLabelDiv'>
> <span id="container_Confirmation_lblConfNumber"
> style="font-weight:bold;">Support request number:</span>
> </div>
> <div class='ConfirmationValueDiv'>
> <span
> id="container_Confirmation_lblSRNumber">1109781413 </span>
> </div>
>
> </div>
> </div>
> <div class="Clear">
>
> </div>
> <div class="Clear">
> <div id="container_Confirmation_pnlSeverity">
>
> <div class='ConfirmationLabelDiv'>
> <span id="container_Confirmation_lblSeverity"
> style="font-weight:bold;">Severity rating:</span>
> </div>
> <div class='ConfirmationValueDiv'>
> <span
> id="container_Confirmation_lblSeverityRating"><b> Severity C (Minimum
> business impact) </b></span>
> </div>
>
> </div>
> </div>
> <div class="Clear">
> <div id="container_Confirmation_pnlResponseTime">
>
> <div class='ConfirmationLabelDiv'>
> <span id="container_Confirmation_lblResponseType"
> style="font-weight:bold;">Type of response:</span>
> </div>
> <div class='ConfirmationValueDiv'>
> <span id="container_Confirmation_lblResponse">Email
> to </span>
> </div>
>
> </div>
> </div>
> <div class="Clear">
>
> </div>
> <div class="Clear">
> <div id="container_Confirmation_pnlViewIncident">
>
> <div class='ConfirmationLabelDiv'>
> <span
> id="container_Confirmation_lblViewIncidentlbl"
> style="font-weight:bold;">View incident online:</span>
> </div>
> <div class='ConfirmationValueDiv'>
>
> <span id="container_Confirmation_WfxLabel1"><a
> target='_blank'
> href='https://support.microsoft.com/oas/default.aspx?st=1&as=1&tp=il'>Track
> your support requests here:</a></span>
> </div>
>
> </div>
> </div>
> <div class="Clear">
> <div id="container_Confirmation_ResponseTimePnl">
>
> <div class='ConfirmationLabelDiv'>
> <span id="container_Confirmation_ResponseTimeLbl"
> style="font-weight:bold;">Response time:</span>
> </div>
> <div class='ConfirmationValueDiv'>
> <span id="container_Confirmation_ResponseTime">Your
> expected response time is: <b> Within 1 business day </b></span>
> </div>
>
> </div>
> </div>
> <div class="Clear">
> <div class='ConfirmationLabelDiv'>
> <span id="container_Confirmation_lblNote"
> style="font-weight:bold;">Note:</span>
> </div>
> <div class='ConfirmationValueDiv'>
> <div class="ConNotes">
> <table>
> <tr>
> <td>
>
> </td>
> </tr>
> <tr>
> <td>
> <div
> id="container_Confirmation_pnlConfSuccText">
>
> <span
> id="container_Confirmation_lblConfSuccText">Your question was successfully
> submitted to Microsoft.<BR/>A Microsoft support professional will contact
> you within the response time specified for the support that you
> chose.</span>
>
> </div>
> </td>
> </tr>
> <tr>
> <td>
>
> </td>
> </tr>
> <tr>
> <td>
> <div
> id="container_Confirmation_pnlSpamBlockerAlert">
>
> <span
> id="container_Confirmation_lblSpamBlockerAlert">I f you are using a spam
> blocker tool, make sure that you can receive e-mail messages from
> *@microsoft.com.</span>
>
> </div>
> </td>
> </tr>
> </table>
> </div>
>
> <div class="ConNotes">
> <div
> id="container_Confirmation_pnlConfSignInText">
>
>
>
> </div>
> </div>
> </div>
> </div>
> </div>
> </div>
> <div id="container_Confirmation_pnlOtherInfo">
>
> <div class="ConTitle">
> <span id="container_Confirmation_lblOtherInfo"
> style="font-weight:bold;">Other Information</span>
> </div>
>
> </div>
> <div id="container_Confirmation_pnlOtherInfoDetails"
> class="ConPara1 OtherInfo">
>
> <div id="container_Confirmation_pnlName"
> class="Clear">
>
> <div class='ConfirmationLabelDiv'>
> <span
> id="container_Confirmation_lblNamelbl" style="font-weight:bold;">Full
> name:</span>
> </div>
> <div class='ConfirmationValueDiv'>
> <span
> id="container_Confirmation_lblFirstName" class="confFName">Jim</span>
> <span
> id="container_Confirmation_lblLastName">HOOD</span>
> </div>
>
> </div>
>
> <div id="container_Confirmation_pnlEmail"
> class="Clear">
>
> <div class='ConfirmationLabelDiv'>
> <span
> id="container_Confirmation_lblEmaillbl" style="font-weight:bold;">E-mail
> address:</span>
> </div>
> <div class='ConfirmationValueDiv'>
> <span
> id="container_Confirmation_lblEmail">lakecountry@h otmail.com</span>
> </div>
>
> </div>
>
> <div id="container_Confirmation_pnlPhone"
> class="Clear">
>
> <div class='ConfirmationLabelDiv'>
> <span
> id="container_Confirmation_lblCallbacklbl"
> style="font-weight:bold;">Contact numbers:</span>
> </div>
> <div class='ConfirmationValueDiv'>
> <span
> id="container_Confirmation_lblPhoneNumber">204-586-4912</span>
> </div>
>
> </div>
>
> <div id="container_Confirmation_pnlProduct"
> class="Clear">
>
> <div class='ConfirmationLabelDiv'>
> <span
> id="container_Confirmation_lblProduct"
> style="font-weight:bold;">Product:</span>
> </div>
> <div class='ConfirmationValueDiv'>
> <span
> id="container_Confirmation_lblProductName">Microso ft Windows Genuine
> Advantage (All Languages)</span>
> </div>
>
> </div>
>
>
>
>
>
>
>
>
>
> <div
> id="container_Confirmation_pnlConfPrintNSave" class="Clear">
>
> <i><span
> id="container_Confirmation_lblConfPrintNSave">Prin t or save this page, or
> note your confirmation number for your reference.</span></i>
>
> </div>
>
>
> </div>
> <div id="buttonRow">
> <div id="container_Confirmation_pnlSave"
> class="PrintSaveBtn">
>
> <input type="button"
> name="container$Confirmation$WfxButtonControl1" value="Print"
> onclick="SetEventCollection('2');document.getEleme ntById('buttonRow').style.display='none';parent.wi ndow.focus();window.print();document.getElementByI d('buttonRow').style.display='';return;__doPostBac k('container$Confirmation$WfxButtonControl1','')"
> id="container_Confirmation_WfxButtonControl1" />&nbsp;
> <input type="button"
> name="container$Confirmation$WfxButtonControl2" value="Save"
> onclick="SetEventCollection('4');SaveIncidentAsTex t('divIncidentnumber');return;__doPostBack('contai ner$Confirmation$WfxButtonControl2','')"
> id="container_Confirmation_WfxButtonControl2" />
>
> </div>
> </div>
> <div class="ConfCloseBtn">
> <input type="button"
> name="container$Confirmation$Return" value="Close"
> onclick="SetEventCollection('35');Return_Click('di vReturnUrl');return;__doPostBack('container$Confir mation$Return','')"
> id="container_Confirmation_Return" /></div>
>
> </div>
> </center>
> </td><td style="vertical-align:top;" >
> <div id="container_Confirmation_pnlPassport">
>
> <div class="IncidentPassport" >
> <a
> href="javascript:__doPostBack('container$Confirmat ion$WfxPassportScarab1','')"><span>Sign
> out</span></a><span id="container_Confirmation_WfxPassportScarab1"></span>
> <div id="container_Confirmation_ILLink_ILLinkPnl">
>
> <img id="GradRule" alt="" height="1"
> src="/images/NarrowSignInGradientRule.gif" />
> <a id="container_Confirmation_ILLink_ILLinkBtn" class="ILLink"
> href="javascript:__doPostBack('container$Confirmat ion$ILLink$ILLinkBtn','')">Check
> status</a>
> <img id="Img1" alt="" height="1"
> src="/images/NarrowSignInGradientRule.gif" />
>
> </div>
>
> </div>
>
> </div>
> </td></tr></table>
>
> </div>
> </div>
>
> <div style="display:none" id="divIncidentnumber">
> <span id="container_Confirmation_lblIncidentnumber">1109 781413</span>
> </div>
>
> <div style="display:none" id="divReturnUrl">
> <span
> id="container_Confirmation_lblReturnUrl">http://support.microsoft.com/select/Default.aspx?target=assistance</span>
> </div>
>
>
> <div id="oPersist" class="storeuserData"></div>
> <script>
> try{
> if(!IE)
> {
> if (sessionStorage != null)
> {
> var v = sessionStorage.getItem('linkClick');
> if (v == '1')
> {
>
> DisableLink('container_Confirmation_StartDCPanel_W fxLinkButton1');
> }
> }
> }
> else
> {
> loadUserData(persist.id,'linkClick');
> var value = getUserDataElement(persist.id,'linkClick');
> if(value == '1')
> {
>
> DisableLink('container_Confirmation_StartDCPanel_W fxLinkButton1');
> }
> }}catch (e) {}
>
> removeUserData('container_problemdescription_Probl emStatement1_SubmitNote');
> </script><input type="hidden" id="__WFXSTATE" NAME="__WFXSTATE"
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>
> Again this only happens when playing yahoo canasta online...Did an in
> state upgrade to fix any registry poblems. Now again goes to blue screen
> without any warning @ all. Box in middle of blue screen says "No
> Signal"...Hope some1 can help with this as microsoft support has stopped
> answering my emails Jim Hood
 
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