http://windowsupdate.microsoft.com | Update History will tell you which
updates were installed, when they were installed, how they were installed
(e.g., Automatic Updates), and if they were successfully installed.
Without this information, there's not much I can do to assist. You could
open a free support incident but the tech would need to know which updates
you suspect may have caused the behavior (else the support isn't free).
=========================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:
http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
carbon06 wrote:
> I don't remember exactly which updates were installed. One computer this
> happened to had 12 updates and the other computer had 19 updates. There
> were
> so many updates that I didn't take notice to which updates were installed.
> I
> quickly glance at the updates before I install them, but I don't remember
> what was installed. Everything was fine on both computers until I ran
> updates and immediately after, the browsing history was gone. I also just
> had another person tell me that after I ran Windows Updates on her
> computer, the recent documents list in Excel was gone. How could the
> updates be wiping out history & recent documents?
>
> "PA Bear [MS MVP]" wrote:
>> What updates were installed?
>>
>> I very much doubt any update is the cause of this behavior.
>>
>> carbon06 wrote:
>>> After installing Windows Updates on a few computers, we noticed that the
>>> browsing history is deleted after we do Windows Updates. Is there any
>>> way
>>> to
>>> prevent this from happening? The computers are all running Windows XP,
>>> service pack 2, with Internet Explorer 6 (latest version of 6). I
>>> realize
>>> that the history is cleared after 20 days (unless it is manually set to
>>> something different), but this is happening on different computers every
>>> time we run Windows Updates.
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