BSOD 5 times a day - help!

Hi
I've been using Vista Business for 3 months now on new laptop with a few
teething problems. However, now I'm getting the Blue Screen of Death about 5
times a day!
Error messages are:

DRIVER_IRQL_NOT_LESS_OR_EQUAL
RTLH86.SYS ADDRESS 8B71FFF7 AT BASE 8B716000 DATE STAMP 45EC1B12
STOP: 0X000000D1 (0X50753143, 0X00000002,0X00000000,0X50753143)

Windows gives me the following info on booting up:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 7177

Additional information about the problem:
BCCode: d1
BCP1: 6E65426A
BCP2: 00000002
BCP3: 00000001
BCP4: 8B8F4FF7
OS Version: 6_0_6000
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\Mini022208-08.dmp
C:\Users\Bulungula Incubator\AppData\Local\Temp\WER-44663-0.sysdata.xml
C:\Users\Bulungula Incubator\AppData\Local\Temp\WERDD05.tmp.version.t xt

Read our privacy statement:
http://go.microsoft.com/fwlink/?link...3&clcid=0x0409


I believe the driver referred to is for my Realtek Ethernet port. The
problem seems to occur especially when I open Outlook.

any help much appreciated!

I suspect you're right as the listed module, RTLH86.SYS, is a realtek
network card driver file. Try downloading and installing a new set directly
from the card manufacturer (not Windows Update).

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Davem" <> wrote in message
news:10324C9E-CF4E-406C-9A3C-...
> Hi
> I've been using Vista Business for 3 months now on new laptop with a few
> teething problems. However, now I'm getting the Blue Screen of Death about
> 5
> times a day!
> Error messages are:
>
> DRIVER_IRQL_NOT_LESS_OR_EQUAL
> RTLH86.SYS ADDRESS 8B71FFF7 AT BASE 8B716000 DATE STAMP 45EC1B12
> STOP: 0X000000D1 (0X50753143, 0X00000002,0X00000000,0X50753143)
>
> Windows gives me the following info on booting up:
> Problem signature:
> Problem Event Name: BlueScreen
> OS Version: 6.0.6000.2.0.0.256.6
> Locale ID: 7177
>
> Additional information about the problem:
> BCCode: d1
> BCP1: 6E65426A
> BCP2: 00000002
> BCP3: 00000001
> BCP4: 8B8F4FF7
> OS Version: 6_0_6000
> Service Pack: 0_0
> Product: 256_1
>
> Files that help describe the problem:
> C:\Windows\Minidump\Mini022208-08.dmp
> C:\Users\Bulungula Incubator\AppData\Local\Temp\WER-44663-0.sysdata.xml
> C:\Users\Bulungula Incubator\AppData\Local\Temp\WERDD05.tmp.version.t xt
>
> Read our privacy statement:
> http://go.microsoft.com/fwlink/?link...3&clcid=0x0409
>
>
> I believe the driver referred to is for my Realtek Ethernet port. The
> problem seems to occur especially when I open Outlook.
>
> any help much appreciated!

Hi Rick
(Davem here again - lost my login details somehow - very strange!)

Anyway, I went to Device manager and uninstalled the Realtek driver.
The PC crashed immediately.

I then rebooted in Safe Mode and succeeded in uninstalling the ethernet
card/driver. When I rebooted it automatically reinstalls and the BSOD
problem persists.

I have done search for an updated driver but none appears to exist for
Vista. The drver I have is 6.191.305.2007

Any other suggestions?
cheers
Dave


--
Dave Martin

Dave Martin wrote:

>
> Hi Rick
> (Davem here again - lost my login details somehow - very strange!)
>
> Anyway, I went to Device manager and uninstalled the Realtek driver.
> The PC crashed immediately.
>
> I then rebooted in Safe Mode and succeeded in uninstalling the ethernet
> card/driver. When I rebooted it automatically reinstalls and the BSOD
> problem persists.
>
> I have done search for an updated driver but none appears to exist for
> Vista. The drver I have is 6.191.305.2007

Since you have a laptop, you should only be getting drivers from the laptop
mftr.'s website for your specific model machine. Since Vista came
preinstalled, the laptop mftr. must have drivers for it. Go to their
website and download the network driver and install it, even if you think
it's the same one.

If that doesn't help it's time to contact the laptop mftr. for
repair/replacement since a new machine should not misbehave like that.

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!

Ok, I've found that Realtek released a new driver on 21/1/2008, here's the
link:

http://www.realtek.com.tw/downloads/...&GetDown=false

I've installed it and will see what happens.

Hello everyone,
Sorry to bother you but I'm trying to post my own question and can't seem to
open the new thread panes. Can you help?

Sherrill

"Davem" wrote:

> Ok, I've found that Realtek released a new driver on 21/1/2008, here's the
> link:
>
> http://www.realtek.com.tw/downloads/...&GetDown=false
>
> I've installed it and will see what happens.
>
>

SherriLL wrote:

> Hello everyone,
> Sorry to bother you but I'm trying to post my own question and can't seem
> to open the new thread panes. Can you help?
>
> Sherrill

You're having difficulties because you're using the web interface to these
newsgroups, the worst possible way to do it. Almost all of the regular
helpers use a real newsreader (as I do which is why I can't help you with
the web interface). You should set up a newsreader, which is very easy to
do. Here's how:

Since you are using the web interface, you may not realize that this is
really a newsgroup. You will get far more out of this resource if you learn
to use a newsreader. There are many good newsreaders for Windows, but you
can use Outlook Express (XP) or Windows Mail (Vista) since you already have
it. Here are some links to information about newsgroups:

About Usenet:
http://en.wikipedia.org/wiki/Usenet
http://www.faqs.org/faqs/ - Usenet FAQs from the Internet FAQ Archives
http://www.usenetmonster.com/infocenter/
http://www.elephantboycomputers.com/page2.html#Usenet - a brief explanation
of newsgroups

Outlook Express/Windows Mail as Newsreader:
http://michaelstevenstech.com/outloo...snewreader.htm
http://rickrogers.org/setupoe.htm
http://vistasupport.mvps.org/accessi...ndows_mail.htm

How to Post:
http://www.elephantboycomputers.com/page2.html#Usenet
http://support.microsoft.com/default.aspx/kb/555375 - How to Ask a Question
http://users.tpg.com.au/bzyhjr/liszt.htm - How Not to Get Technical Help on
Usenet
http://www.catb.org/~esr/faqs/smart-questions.html

http://aumha.org/nntp.htm - list of MS newsgroups
microsoft.public.test.here - MS group to test if your newsreader is working
properly
http://www3.telus.net/dandemar/munad.htm - how to munge email address
http://en.wikipedia.org/wiki/Crossposting - crossposting
http://www.blakjak.demon.co.uk/mul_crss.htm - multiposting

Other Newsreaders for Windows:
http://www.forteinc.com/main/homepage.php - Forte
http://www.mozilla.org - Thunderbird
http://gravity.tbates.org/
http://www.40tude.com/dialog/
http://xnews.newsguy.com/

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!