BSOD when try to uninstall program

Hi! I'm having a problem I hope someone can help. I'm no computer tech
so you'll have to type very slowly for me. I am running vista home
premium on my hp laptop, and just last week had to do a fresh install
(don't ask, but let me assure you, it wasn't MY fault!!), courtesy of
my husband. Anyway, everything was running fairly smoothly then I
decided to download HP photosmart to organise all my photos. Started
having problems with photosmart crashing, then my computer froze, so I
figured since I had probs with this program before the fresh install
too, I might just chuck this program and try another one. As soon as I
click on Uninstall Programs in Control Panel i get a BSOD. It starts to
bring up the list of programs but never makes it past 3 or 4 of them
then crashes. Crashes in safe mode too. Tried deactivating hp and
deleting from registry in case BSOD was directly linked to photosmart,
but no difference. For all I know this problem may have existed from
the start but I just never realised til I tried to uninstall something.
Anyone any ideas? Oh, BSOD sometimes BAD_POOL_HEADER, sometimes
BAD_POOL_CALLER.


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Kamivy
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Kamivy wrote:
> Hi! I'm having a problem I hope someone can help. I'm no computer tech
> so you'll have to type very slowly for me. I am running vista home
> premium on my hp laptop, and just last week had to do a fresh install
> (don't ask, but let me assure you, it wasn't MY fault!!), courtesy of
> my husband. Anyway, everything was running fairly smoothly then I
> decided to download HP photosmart to organise all my photos. Started
> having problems with photosmart crashing, then my computer froze, so I
> figured since I had probs with this program before the fresh install
> too, I might just chuck this program and try another one. As soon as I
> click on Uninstall Programs in Control Panel i get a BSOD. It starts to
> bring up the list of programs but never makes it past 3 or 4 of them
> then crashes. Crashes in safe mode too. Tried deactivating hp and
> deleting from registry in case BSOD was directly linked to photosmart,
> but no difference. For all I know this problem may have existed from
> the start but I just never realised til I tried to uninstall something.
> Anyone any ideas? Oh, BSOD sometimes BAD_POOL_HEADER, sometimes
> BAD_POOL_CALLER.
>
>

You might boot with your Vista DVD and go to the repair options. Do a
System Restore to before you installed the program. If that solves
things, look at the free Picasa (from Google) which is an excellent
image manager that works well on Vista.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

don't find a REPAIR option on VISTA dvd.
there was one on XP.

repair with vista is an in place upgrade.






"Malke" <> wrote in message news:%...
Kamivy wrote:
> Hi! I'm having a problem I hope someone can help. I'm no computer tech
> so you'll have to type very slowly for me. I am running vista home
> premium on my hp laptop, and just last week had to do a fresh install
> (don't ask, but let me assure you, it wasn't MY fault!!), courtesy of
> my husband. Anyway, everything was running fairly smoothly then I
> decided to download HP photosmart to organise all my photos. Started
> having problems with photosmart crashing, then my computer froze, so I
> figured since I had probs with this program before the fresh install
> too, I might just chuck this program and try another one. As soon as I
> click on Uninstall Programs in Control Panel i get a BSOD. It starts to
> bring up the list of programs but never makes it past 3 or 4 of them
> then crashes. Crashes in safe mode too. Tried deactivating hp and
> deleting from registry in case BSOD was directly linked to photosmart,
> but no difference. For all I know this problem may have existed from
> the start but I just never realised til I tried to uninstall something.
> Anyone any ideas? Oh, BSOD sometimes BAD_POOL_HEADER, sometimes
> BAD_POOL_CALLER.
>
>

You might boot with your Vista DVD and go to the repair options. Do a
System Restore to before you installed the program. If that solves
things, look at the free Picasa (from Google) which is an excellent
image manager that works well on Vista.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

In article <#>,
Malke <> wrote:
>
>You might boot with your Vista DVD and go to the repair options. Do a
>System Restore to before you installed the program. If that solves

IMHO he has a corrupt registry, and if Restore doesnt fix it he's
looking at a reinstall.

mikeyhsd wrote:
> don't find a REPAIR option on VISTA dvd.
> there was one on XP.
>
> repair with vista is an in place upgrade.

How to run System Restore from the Vista DVD repair options:

http://www.bleepingcomputer.com/tuto...torial142.html
http://www.howtogeek.com/howto/windo...ystem-restore/
http://support.microsoft.com/kb/940765


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

http://windowshelp.microsoft.com/Win...f3f351033.mspx

You have to boot off the DVD in order to see the option.


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"mikeyhsd" <> wrote in message news:...
don't find a REPAIR option on VISTA dvd.
there was one on XP.

repair with vista is an in place upgrade.






"Malke" <> wrote in message news:%...
Kamivy wrote:
> Hi! I'm having a problem I hope someone can help. I'm no computer tech
> so you'll have to type very slowly for me. I am running vista home
> premium on my hp laptop, and just last week had to do a fresh install
> (don't ask, but let me assure you, it wasn't MY fault!!), courtesy of
> my husband. Anyway, everything was running fairly smoothly then I
> decided to download HP photosmart to organise all my photos. Started
> having problems with photosmart crashing, then my computer froze, so I
> figured since I had probs with this program before the fresh install
> too, I might just chuck this program and try another one. As soon as I
> click on Uninstall Programs in Control Panel i get a BSOD. It starts to
> bring up the list of programs but never makes it past 3 or 4 of them
> then crashes. Crashes in safe mode too. Tried deactivating hp and
> deleting from registry in case BSOD was directly linked to photosmart,
> but no difference. For all I know this problem may have existed from
> the start but I just never realised til I tried to uninstall something.
> Anyone any ideas? Oh, BSOD sometimes BAD_POOL_HEADER, sometimes
> BAD_POOL_CALLER.
>
>

You might boot with your Vista DVD and go to the repair options. Do a
System Restore to before you installed the program. If that solves
things, look at the free Picasa (from Google) which is an excellent
image manager that works well on Vista.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

You are having some serious install/uninstall problems; you may indeed have a
corrupt registry. Please see these two tutorials for help with
install/uninstall problems and your Repair Vista Options. If these fail to
help, you might need to run a good registry cleaner.

http://www.vistax64.com/tutorials/87...ram-vista.html

http://www.vistax64.com/tutorials/10...-sequence.html

http://www.ccleaner.com/

http://wisecleaner.com/download.html

"Kamivy" wrote:

>
> Hi! I'm having a problem I hope someone can help. I'm no computer tech
> so you'll have to type very slowly for me. I am running vista home
> premium on my hp laptop, and just last week had to do a fresh install
> (don't ask, but let me assure you, it wasn't MY fault!!), courtesy of
> my husband. Anyway, everything was running fairly smoothly then I
> decided to download HP photosmart to organise all my photos. Started
> having problems with photosmart crashing, then my computer froze, so I
> figured since I had probs with this program before the fresh install
> too, I might just chuck this program and try another one. As soon as I
> click on Uninstall Programs in Control Panel i get a BSOD. It starts to
> bring up the list of programs but never makes it past 3 or 4 of them
> then crashes. Crashes in safe mode too. Tried deactivating hp and
> deleting from registry in case BSOD was directly linked to photosmart,
> but no difference. For all I know this problem may have existed from
> the start but I just never realised til I tried to uninstall something.
> Anyone any ideas? Oh, BSOD sometimes BAD_POOL_HEADER, sometimes
> BAD_POOL_CALLER.
>
>
> --
> Kamivy
> ------------------------------------------------------------------------
> Kamivy's Profile: http://forums.techarena.in/member.php?userid=38080
> View this thread: http://forums.techarena.in/showthread.php?t=877405
>
> http://forums.techarena.in
>
>

Ok, one problem with the first suggestions. Yesterday when I looked
before all the BSOD's, I had 3 restore points. Now, I have NONE! What
happened? Since when do system restore points disappear? So. Given
that is no longer an option I'm going to try running a registry cleanup
as suggested by uvbogden (thanks for thoses step by step instruction
links btw) and if that doesn't work which I don't suppose it will, I'll
try repairing with vista disk. Thanks for all your help so far, I'll
let you know what happens!


--
Kamivy
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as I said there is NO rep[air option for VISTA.

repair startup, maybe.
restore maybe.

but NO repair as we in xp.








"Malke" <> wrote in message news:ux%...
mikeyhsd wrote:
> don't find a REPAIR option on VISTA dvd.
> there was one on XP.
>
> repair with vista is an in place upgrade.

How to run System Restore from the Vista DVD repair options:

http://www.bleepingcomputer.com/tuto...torial142.html
http://www.howtogeek.com/howto/windo...ystem-restore/
http://support.microsoft.com/kb/940765


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User