Can I get my money back?

Hi I upgraded to Vista about a week ago and I could not get Vista to work
right. I can not keep my pc running for more then 20 mins before I get a blue
screen and it restarts over and over. I'm moving back to XP home basic and I
want to know if I can get my money back with out breaking any rules. I spent
$239.99 (without tax) on Windows Vista Home Premium and I bought it from
BestBuy with a good CD key.

I did the test for vista and all of them said I was good to go and I did all
the tips to get vista to work. But it didn't and I would like to retrun this
copy of vista but I don't know how since I never taken back any open software
and $239.99 is a lot of money for me since I'm a student. And BestBut wants
me to pay $129 to have them place Vista on my pc and that I can not do.

Here is what my pc has inside...

AMD 64 X2 4800+
Asus A8N-SLI Premium
2 GB of Memory ( PNY- 400 MHz Pc 3200)
Geforce 7900 GS
Seagate 250 GB Hard Drive

I would not mind sending this back to Microsoft if I could get my many back
or most of it. Or if I could some how return Vista to BestBuy for my money
back.

Thank you for your time and any help with this matter is needed.

Chris Migut

Microsoft North American Retail Product Refund Guidelines
http://www.microsoft.com/mscorp/prod...nd/refund.mspx

--
Carey Frisch
Microsoft MVP
Windows Shell/User

---------------------------------------------------------------

"Chris Migut" <Chris > wrote in message news:3D0697EA-A500-4D25-B484-...
Hi I upgraded to Vista about a week ago and I could not get Vista to work
right. I can not keep my pc running for more then 20 mins before I get a blue
screen and it restarts over and over. I'm moving back to XP home basic and I
want to know if I can get my money back with out breaking any rules. I spent
$239.99 (without tax) on Windows Vista Home Premium and I bought it from
BestBuy with a good CD key.

I did the test for vista and all of them said I was good to go and I did all
the tips to get vista to work. But it didn't and I would like to retrun this
copy of vista but I don't know how since I never taken back any open software
and $239.99 is a lot of money for me since I'm a student. And BestBut wants
me to pay $129 to have them place Vista on my pc and that I can not do.

Here is what my pc has inside...

AMD 64 X2 4800+
Asus A8N-SLI Premium
2 GB of Memory ( PNY- 400 MHz Pc 3200)
Geforce 7900 GS
Seagate 250 GB Hard Drive

I would not mind sending this back to Microsoft if I could get my many back
or most of it. Or if I could some how return Vista to BestBuy for my money
back.

Thank you for your time and any help with this matter is needed.

Chris Migut

Hi Chris,

Bestbuy does not accept returns of opened software. You'll need to deal with
Microsoft, see: http://www.microsoft.com/mscorp/prod...nd/refund.mspx

By the way, the majority of these failures are caused by incompatible
programs, especially antivirus software, left still installed on the system
at the time of upgrade. The spec's you listed are plenty sufficient for
Vista to run efficiently.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Chris Migut" <Chris > wrote in message
news:3D0697EA-A500-4D25-B484-...
> Hi I upgraded to Vista about a week ago and I could not get Vista to work
> right. I can not keep my pc running for more then 20 mins before I get a
> blue
> screen and it restarts over and over. I'm moving back to XP home basic and
> I
> want to know if I can get my money back with out breaking any rules. I
> spent
> $239.99 (without tax) on Windows Vista Home Premium and I bought it from
> BestBuy with a good CD key.
>
> I did the test for vista and all of them said I was good to go and I did
> all
> the tips to get vista to work. But it didn't and I would like to retrun
> this
> copy of vista but I don't know how since I never taken back any open
> software
> and $239.99 is a lot of money for me since I'm a student. And BestBut
> wants
> me to pay $129 to have them place Vista on my pc and that I can not do.
>
> Here is what my pc has inside...
>
> AMD 64 X2 4800+
> Asus A8N-SLI Premium
> 2 GB of Memory ( PNY- 400 MHz Pc 3200)
> Geforce 7900 GS
> Seagate 250 GB Hard Drive
>
> I would not mind sending this back to Microsoft if I could get my many
> back
> or most of it. Or if I could some how return Vista to BestBuy for my money
> back.
>
> Thank you for your time and any help with this matter is needed.
>
> Chris Migut
>

"Chris Migut" <Chris > wrote in message
news:3D0697EA-A500-4D25-B484-...
> Hi I upgraded to Vista about a week ago and I could not get Vista to work
> right. I can not keep my pc running for more then 20 mins before I get a
> blue
> screen and it restarts over and over. I'm moving back to XP home basic and
> I
> want to know if I can get my money back with out breaking any rules. I
> spent
> $239.99 (without tax) on Windows Vista Home Premium and I bought it from
> BestBuy with a good CD key.
>
> I did the test for vista and all of them said I was good to go and I did
> all
> the tips to get vista to work. But it didn't and I would like to retrun
> this
> copy of vista but I don't know how since I never taken back any open
> software
> and $239.99 is a lot of money for me since I'm a student. And BestBut
> wants
> me to pay $129 to have them place Vista on my pc and that I can not do.
>
> Here is what my pc has inside...
>
> AMD 64 X2 4800+
> Asus A8N-SLI Premium
> 2 GB of Memory ( PNY- 400 MHz Pc 3200)
> Geforce 7900 GS
> Seagate 250 GB Hard Drive
>
> I would not mind sending this back to Microsoft if I could get my many
> back
> or most of it. Or if I could some how return Vista to BestBuy for my money
> back.
>
> Thank you for your time and any help with this matter is needed.
>
> Chris Migut

You need to do a clean install, not an upgrade. Google for "clean install
of Vista".

keep that link in the clipboard.. more and more will be asking for refunds


"Carey Frisch [MVP]" <> wrote in message
news:1DA84E8B-9A03-45C7-B8AD-...
> Microsoft North American Retail Product Refund Guidelines
> http://www.microsoft.com/mscorp/prod...nd/refund.mspx
>
> --
> Carey Frisch
> Microsoft MVP
> Windows Shell/User
>
> ---------------------------------------------------------------
>
> "Chris Migut" <Chris > wrote in message
> news:3D0697EA-A500-4D25-B484-...
> Hi I upgraded to Vista about a week ago and I could not get Vista to work
> right. I can not keep my pc running for more then 20 mins before I get a
> blue
> screen and it restarts over and over. I'm moving back to XP home basic and
> I
> want to know if I can get my money back with out breaking any rules. I
> spent
> $239.99 (without tax) on Windows Vista Home Premium and I bought it from
> BestBuy with a good CD key.
>
> I did the test for vista and all of them said I was good to go and I did
> all
> the tips to get vista to work. But it didn't and I would like to retrun
> this
> copy of vista but I don't know how since I never taken back any open
> software
> and $239.99 is a lot of money for me since I'm a student. And BestBut
> wants
> me to pay $129 to have them place Vista on my pc and that I can not do.
>
> Here is what my pc has inside...
>
> AMD 64 X2 4800+
> Asus A8N-SLI Premium
> 2 GB of Memory ( PNY- 400 MHz Pc 3200)
> Geforce 7900 GS
> Seagate 250 GB Hard Drive
>
> I would not mind sending this back to Microsoft if I could get my many
> back
> or most of it. Or if I could some how return Vista to BestBuy for my money
> back.
>
> Thank you for your time and any help with this matter is needed.
>
> Chris Migut
>

Chris Migut wrote:
> Hi I upgraded to Vista about a week ago and I could not get Vista to work
> right. I can not keep my pc running for more then 20 mins before I get a blue
> screen and it restarts over and over. I'm moving back to XP home basic and I
> want to know if I can get my money back with out breaking any rules. I spent
> $239.99 (without tax) on Windows Vista Home Premium and I bought it from
> BestBuy with a good CD key.
>
> I did the test for vista and all of them said I was good to go and I did all
> the tips to get vista to work. But it didn't and I would like to retrun this
> copy of vista but I don't know how since I never taken back any open software
> and $239.99 is a lot of money for me since I'm a student. And BestBut wants
> me to pay $129 to have them place Vista on my pc and that I can not do.
>
> Here is what my pc has inside...
>
> AMD 64 X2 4800+
> Asus A8N-SLI Premium
> 2 GB of Memory ( PNY- 400 MHz Pc 3200)
> Geforce 7900 GS
> Seagate 250 GB Hard Drive
>
> I would not mind sending this back to Microsoft if I could get my many back
> or most of it. Or if I could some how return Vista to BestBuy for my money
> back.
>
> Thank you for your time and any help with this matter is needed.
>
> Chris Migut
>

Quoted from the MS website:

http://www.microsoft.com/mscorp/prod...nd/refund.mspx

Microsoft offers a 45 day refund on all there products.

Along with a up to 7.00 for return shipping. The number to call:

1-888-673-8624

This applies to retail items purchased in North America only. If it is
an OEM item, you need to return it for a refund from the OEM you
purchased it from.

--
Priceless quotes in m.p.w.vista.general group:
http://protectfreedom.tripod.com/kick.html

"Fair use is not merely a nice concept--it is a federal law based on
free speech rights under the First Amendment and is a cornerstone of the
creativity and innovation that is a hallmark of this country. Consumer
rights in the digital age are not frivolous."
- Maura Corbett

Chris Migut;512060 Wrote:
> Hi I upgraded to Vista about a week ago and I could not get Vista to
> work
> right. I can not keep my pc running for more then 20 mins before I get
> a blue
> screen and it restarts over and over. I'm moving back to XP home basic
> and I
> want to know if I can get my money back with out breaking any rules. I
> spent
> $239.99 (without tax) on Windows Vista Home Premium and I bought it
> from
> BestBuy with a good CD key.
>
> I did the test for vista and all of them said I was good to go and I
> did all
> the tips to get vista to work. But it didn't and I would like to retrun
> this
> copy of vista but I don't know how since I never taken back any open
> software
> and $239.99 is a lot of money for me since I'm a student. And BestBut
> wants
> me to pay $129 to have them place Vista on my pc and that I can not do.
>
> Here is what my pc has inside...
>
> AMD 64 X2 4800+
> Asus A8N-SLI Premium
> 2 GB of Memory ( PNY- 400 MHz Pc 3200)
> Geforce 7900 GS
> Seagate 250 GB Hard Drive
>
> I would not mind sending this back to Microsoft if I could get my many
> back
> or most of it. Or if I could some how return Vista to BestBuy for my
> money
> back.
>
> Thank you for your time and any help with this matter is needed.
>
> Chris Migut

Hi Chris,

You will need to do a clean install with your Upgrade version of Vista
for it to work best. This tutorial will show you how to easily do it.

http://www.vistax64.com/tutorials/68...l-upgrade.html

Shawn


--
brink

*There are no dumb questions, just the people that do not ask them.*
OM\")
*Please post feedback to help others.*

Chris Migut wrote:
> Hi I upgraded to Vista about a week ago and I could not get Vista to work
> right. I can not keep my pc running for more then 20 mins before I get a blue
> screen and it restarts over and over.

Chris,

This sounds like a problem with your video card drivers or some of the
chipset drivers on the motherboard.

Did you visit the Asus website and check out Vista drivers for this
motherboard? If not you may solve all your problems by doing so.

Assuming you have lost your XP setup and have nothing important on there
at the moment I suggest format the drive and do a clean install nad then
install the chipset drivers and any other stuff you find on the Asus
site and see how it goes for a day or two. You may have to copy the
drivers onto a CD somehow first.

In article <3D0697EA-A500-4D25-B484-F14B2DEBC072
@microsoft.com>, =?Utf-8?B?Q2hyaXMgTWlndXQ=?= <Chris
> says...

> Here is what my pc has inside...
>
> AMD 64 X2 4800+
> Asus A8N-SLI Premium
> 2 GB of Memory ( PNY- 400 MHz Pc 3200)
> Geforce 7900 GS
> Seagate 250 GB Hard Drive

I have virtually the same setup and Vista Premium
installed with no difficulty.

Of course you did do an image backup of your XP before
you attempted to install a new OS...err right?

brink wrote:
> Chris Migut;512060 Wrote:
>> Hi I upgraded to Vista about a week ago and I could not get Vista to
>> work
>> right. I can not keep my pc running for more then 20 mins before I get
>> a blue
>> screen and it restarts over and over. I'm moving back to XP home basic
>> and I
>> want to know if I can get my money back with out breaking any rules. I
>> spent
>> $239.99 (without tax) on Windows Vista Home Premium and I bought it
>> from
>> BestBuy with a good CD key.
>>
>> I did the test for vista and all of them said I was good to go and I
>> did all
>> the tips to get vista to work. But it didn't and I would like to retrun
>> this
>> copy of vista but I don't know how since I never taken back any open
>> software
>> and $239.99 is a lot of money for me since I'm a student. And BestBut
>> wants
>> me to pay $129 to have them place Vista on my pc and that I can not do.
>>
>> Here is what my pc has inside...
>>
>> AMD 64 X2 4800+
>> Asus A8N-SLI Premium
>> 2 GB of Memory ( PNY- 400 MHz Pc 3200)
>> Geforce 7900 GS
>> Seagate 250 GB Hard Drive
>>
>> I would not mind sending this back to Microsoft if I could get my many
>> back
>> or most of it. Or if I could some how return Vista to BestBuy for my
>> money
>> back.
>>
>> Thank you for your time and any help with this matter is needed.
>>
>> Chris Migut
>
> Hi Chris,
>
> You will need to do a clean install with your Upgrade version of Vista
> for it to work best. This tutorial will show you how to easily do it.
>
> http://www.vistax64.com/tutorials/68...l-upgrade.html
>
> Shawn
>
>

The OP doesn't have an upgrade version.

--
Alias

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