There is a very good chance are that you are seeing the affects of a
hijackware infection.
1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx
2. Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe
Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm
3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.
Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware
**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**
If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin
http://aumha.net
DTS-L
http://dts-l.net/
Randy wrote:
> I have spent the weekend attempting to download MS updates. I thought my
> computer was auto downloading all updates.... Seems as if I erred! The
> Trojans et. al. have invaded and we have driven them back.... However, I
> would like to put them all to bed by installing the last 2 years or so of
> MS
> updates. Alas, I have not been able to find a way through the morass of
> "fixes."
>
> From what I have learned from the many posts out there, my problem may be
> that I cannot convince my BTIS services entity to start! I go to this
> place
> and select automatic or manual and click on "start" and the machine takes
> off and then abruptly stops and tells me:
> "Windows could not start BITS on local computer. For more information
> review system event log. If this is a non- MS service contact service
> vendor and refer to service specific error code 2147024891."
> Cool... I check system event log and it is "started" and I cannot stop it
> per the dialogue box! Is it a non MS vendor... I have not a clue. Is
> there
> a clue that I do not see here?
> If any of you out there have any idea as to where I should head next... I
> would appreciate direction! Is this BITS stuff a red herring or is this
> the
> key to the cave that holds the secret MS down loads?
>
> I appreciate any help.
>
> Thanks in advance,
> Randy