can not download updates

Recently had a crash. I used the restore disks to put back to factory
settings. I can not do any updates. The computer kept restarting. It is an
AMD 2500. 1 gig memory. I went to HP.com and downloaded some updated drives
and tried again. This time it runs to the compag desktop screen and the mouse
moves but nothing on desktop. I just restored again and will wait till I get
some expert help. Any thought please let me know.
Thank you, Phil

Hello Phil,

Whenever you ask about Windows, it's important to state what version
you have, including the service pack.

If you can do the following procedure in Safe Mode it will be easier.

In Safe Mode or in 'normal' mode: Control Panel > System > Advanced tab
> Startup and Recovery Settings button > Advanced tab > remove the
check mark from 'Automatically restart.'

Now restart your computer. When your computer freezes at a blue screen,
read the message. At the bottom of the message, copy the number (it
begins with 0x000...) and the name of the error (LOOKS_LIKE_THIS.)

Post again with your complete version of Windows, any clues you might
have to explain your problem, and the number and name of the error you saw.
-=-

Maybe others can suggest ways to help with that.


"Phil" wrote:

> Recently had a crash. I used the restore disks to put back to factory
> settings. I can not do any updates. The computer kept restarting. It is an
> AMD 2500. 1 gig memory. I went to HP.com and downloaded some updated drives
> and tried again. This time it runs to the compag desktop screen and the mouse
> moves but nothing on desktop. I just restored again and will wait till I get
> some expert help. Any thought please let me know.
> Thank you, Phil
>
>

I have win xp home and ibelieve service pack 1. It is the restore disk from
hp that came with the laptop. As far as the error code, it happens so fast
that i do not have time to read it.It just recycles thru start up. Further
things I tried today. After restoring with the HP disks I then took a win xp
with sp2 and put on as an upgrade. All seamed to be well until it told me I
had 56 updates. I downloaded them and the same thing happened. Sorry but i
can not read the error,

Phil

"Ǝиçεl" wrote:

> Hello Phil,
>
> Whenever you ask about Windows, it's important to state what version
> you have, including the service pack.
>
> If you can do the following procedure in Safe Mode it will be easier.
>
> In Safe Mode or in 'normal' mode: Control Panel > System > Advanced tab
> > Startup and Recovery Settings button > Advanced tab > remove the
> check mark from 'Automatically restart.'
>
> Now restart your computer. When your computer freezes at a blue screen,
> read the message. At the bottom of the message, copy the number (it
> begins with 0x000...) and the name of the error (LOOKS_LIKE_THIS.)
>
> Post again with your complete version of Windows, any clues you might
> have to explain your problem, and the number and name of the error you saw.
> -=-
>
> Maybe others can suggest ways to help with that.
>
>
> "Phil" wrote:
>
> > Recently had a crash. I used the restore disks to put back to factory
> > settings. I can not do any updates. The computer kept restarting. It is an
> > AMD 2500. 1 gig memory. I went to HP.com and downloaded some updated drives
> > and tried again. This time it runs to the compag desktop screen and the mouse
> > moves but nothing on desktop. I just restored again and will wait till I get
> > some expert help. Any thought please let me know.
> > Thank you, Phil
> >
> >

sooory, forgot to mention that the same thing happens when I try going in
safe mode.

"Ǝиçεl" wrote:

> Hello Phil,
>
> Whenever you ask about Windows, it's important to state what version
> you have, including the service pack.
>
> If you can do the following procedure in Safe Mode it will be easier.
>
> In Safe Mode or in 'normal' mode: Control Panel > System > Advanced tab
> > Startup and Recovery Settings button > Advanced tab > remove the
> check mark from 'Automatically restart.'
>
> Now restart your computer. When your computer freezes at a blue screen,
> read the message. At the bottom of the message, copy the number (it
> begins with 0x000...) and the name of the error (LOOKS_LIKE_THIS.)
>
> Post again with your complete version of Windows, any clues you might
> have to explain your problem, and the number and name of the error you saw.
> -=-
>
> Maybe others can suggest ways to help with that.
>
>
> "Phil" wrote:
>
> > Recently had a crash. I used the restore disks to put back to factory
> > settings. I can not do any updates. The computer kept restarting. It is an
> > AMD 2500. 1 gig memory. I went to HP.com and downloaded some updated drives
> > and tried again. This time it runs to the compag desktop screen and the mouse
> > moves but nothing on desktop. I just restored again and will wait till I get
> > some expert help. Any thought please let me know.
> > Thank you, Phil
> >
> >

Hi Phil,

Do a manual visit to Windows Update with Internet Explorer.

[ Start > Windows Update or open IE, click Tools, Windows Update ]

When the installations fail, close IE.


Now go to Start > Run > type in

%windir%\windowsupdate.log

Click OK or press Enter

In windowsupdate.log scroll to the very end of this log file, and then
work back to the beginning of that last update attempt.

Cut and paste just that tail end of the log file to a response in this
thread.

Let's see if we can tell what is hªppening.

Please post the last 50 or so lines of the WindowsUpdate.log
-=-



"Phil" wrote:

> sooory, forgot to mention that the same thing happens when I try going in
> safe mode.
>
> "Ǝиçεl" wrote:
>
> > Hello Phil,
> >
> > Whenever you ask about Windows, it's important to state what version
> > you have, including the service pack.
> >
> > If you can do the following procedure in Safe Mode it will be easier.
> >
> > In Safe Mode or in 'normal' mode: Control Panel > System > Advanced tab
> > > Startup and Recovery Settings button > Advanced tab > remove the
> > check mark from 'Automatically restart.'
> >
> > Now restart your computer. When your computer freezes at a blue screen,
> > read the message. At the bottom of the message, copy the number (it
> > begins with 0x000...) and the name of the error (LOOKS_LIKE_THIS.)
> >
> > Post again with your complete version of Windows, any clues you might
> > have to explain your problem, and the number and name of the error you saw.
> > -=-
> >
> > Maybe others can suggest ways to help with that.
> >
> >
> > "Phil" wrote:
> >
> > > Recently had a crash. I used the restore disks to put back to factory
> > > settings. I can not do any updates. The computer kept restarting. It is an
> > > AMD 2500. 1 gig memory. I went to HP.com and downloaded some updated drives
> > > and tried again. This time it runs to the compag desktop screen and the mouse
> > > moves but nothing on desktop. I just restored again and will wait till I get
> > > some expert help. Any thought please let me know.
> > > Thank you, Phil
> > >
> > >

i can not get to internet explorer, the machine won't start...

"Ǝиçεl" wrote:

> Hi Phil,
>
> Do a manual visit to Windows Update with Internet Explorer.
>
> [ Start > Windows Update or open IE, click Tools, Windows Update ]
>
> When the installations fail, close IE.
>
>
> Now go to Start > Run > type in
>
> %windir%\windowsupdate.log
>
> Click OK or press Enter
>
> In windowsupdate.log scroll to the very end of this log file, and then
> work back to the beginning of that last update attempt.
>
> Cut and paste just that tail end of the log file to a response in this
> thread.
>
> Let's see if we can tell what is hªppening.
>
> Please post the last 50 or so lines of the WindowsUpdate.log
> -=-
>
>
>
> "Phil" wrote:
>
> > sooory, forgot to mention that the same thing happens when I try going in
> > safe mode.
> >
> > "Ǝиçεl" wrote:
> >
> > > Hello Phil,
> > >
> > > Whenever you ask about Windows, it's important to state what version
> > > you have, including the service pack.
> > >
> > > If you can do the following procedure in Safe Mode it will be easier.
> > >
> > > In Safe Mode or in 'normal' mode: Control Panel > System > Advanced tab
> > > > Startup and Recovery Settings button > Advanced tab > remove the
> > > check mark from 'Automatically restart.'
> > >
> > > Now restart your computer. When your computer freezes at a blue screen,
> > > read the message. At the bottom of the message, copy the number (it
> > > begins with 0x000...) and the name of the error (LOOKS_LIKE_THIS.)
> > >
> > > Post again with your complete version of Windows, any clues you might
> > > have to explain your problem, and the number and name of the error you saw.
> > > -=-
> > >
> > > Maybe others can suggest ways to help with that.
> > >
> > >
> > > "Phil" wrote:
> > >
> > > > Recently had a crash. I used the restore disks to put back to factory
> > > > settings. I can not do any updates. The computer kept restarting. It is an
> > > > AMD 2500. 1 gig memory. I went to HP.com and downloaded some updated drives
> > > > and tried again. This time it runs to the compag desktop screen and the mouse
> > > > moves but nothing on desktop. I just restored again and will wait till I get
> > > > some expert help. Any thought please let me know.
> > > > Thank you, Phil
> > > >
> > > >

Is there something I can do i recovery council ? I never used it but I know I
can get there.

"Ǝиçεl" wrote:

> Hi Phil,
>
> Do a manual visit to Windows Update with Internet Explorer.
>
> [ Start > Windows Update or open IE, click Tools, Windows Update ]
>
> When the installations fail, close IE.
>
>
> Now go to Start > Run > type in
>
> %windir%\windowsupdate.log
>
> Click OK or press Enter
>
> In windowsupdate.log scroll to the very end of this log file, and then
> work back to the beginning of that last update attempt.
>
> Cut and paste just that tail end of the log file to a response in this
> thread.
>
> Let's see if we can tell what is hªppening.
>
> Please post the last 50 or so lines of the WindowsUpdate.log
> -=-
>
>
>
> "Phil" wrote:
>
> > sooory, forgot to mention that the same thing happens when I try going in
> > safe mode.
> >
> > "Ǝиçεl" wrote:
> >
> > > Hello Phil,
> > >
> > > Whenever you ask about Windows, it's important to state what version
> > > you have, including the service pack.
> > >
> > > If you can do the following procedure in Safe Mode it will be easier.
> > >
> > > In Safe Mode or in 'normal' mode: Control Panel > System > Advanced tab
> > > > Startup and Recovery Settings button > Advanced tab > remove the
> > > check mark from 'Automatically restart.'
> > >
> > > Now restart your computer. When your computer freezes at a blue screen,
> > > read the message. At the bottom of the message, copy the number (it
> > > begins with 0x000...) and the name of the error (LOOKS_LIKE_THIS.)
> > >
> > > Post again with your complete version of Windows, any clues you might
> > > have to explain your problem, and the number and name of the error you saw.
> > > -=-
> > >
> > > Maybe others can suggest ways to help with that.
> > >
> > >
> > > "Phil" wrote:
> > >
> > > > Recently had a crash. I used the restore disks to put back to factory
> > > > settings. I can not do any updates. The computer kept restarting. It is an
> > > > AMD 2500. 1 gig memory. I went to HP.com and downloaded some updated drives
> > > > and tried again. This time it runs to the compag desktop screen and the mouse
> > > > moves but nothing on desktop. I just restored again and will wait till I get
> > > > some expert help. Any thought please let me know.
> > > > Thank you, Phil
> > > >
> > > >

Did you format the HDD before using the restore disks? [yes/no]
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com


Phil wrote:
> I have win xp home and ibelieve service pack 1. It is the restore disk
> from
> hp that came with the laptop. As far as the error code, it happens so fast
> that i do not have time to read it.It just recycles thru start up. Further
> things I tried today. After restoring with the HP disks I then took a win
> xp
> with sp2 and put on as an upgrade. All seamed to be well until it told me
> I
> had 56 updates. I downloaded them and the same thing happened. Sorry but i
> can not read the error,
>
>> Whenever you ask about Windows, it's important to state what version
>> you have, including the service pack.
>>
>> If you can do the following procedure in Safe Mode it will be easier.
>>
>> In Safe Mode or in 'normal' mode: Control Panel > System > Advanced tab
>>> Startup and Recovery Settings button > Advanced tab > remove the
>> check mark from 'Automatically restart.'
>>
>> Now restart your computer. When your computer freezes at a blue screen,
>> read the message. At the bottom of the message, copy the number (it
>> begins with 0x000...) and the name of the error (LOOKS_LIKE_THIS.)
>>
>> Post again with your complete version of Windows, any clues you might
>> have to explain your problem, and the number and name of the error you
>> saw.
>> -=-
>>
>> Maybe others can suggest ways to help with that.
>>
>>
>> "Phil" wrote:
>>> Recently had a crash. I used the restore disks to put back to factory
>>> settings. I can not do any updates. The computer kept restarting. It is
>>> an
>>> AMD 2500. 1 gig memory. I went to HP.com and downloaded some updated
>>> drives and tried again. This time it runs to the compag desktop screen
>>> and the mouse moves but nothing on desktop. I just restored again and
>>> will wait till I get some expert help. Any thought please let me know.
>>> Thank you, Phil

no, did not format. I assumed ( and i shouldn't have) That using the restore
disk would put everything back to factory. I could not find any info on hard
drive used in system either so i have no other disks but the restore disks.
I took a movie using a camera so i could pause for error meesage. It wasn't
very clear but what i could see is
Fata system error
process system (process) terminated.
0x00000000

thank you, phil

"PA Bear [MS MVP]" wrote:

> Did you format the HDD before using the restore disks? [yes/no]
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
> www.banthecheck.com
>
>
> Phil wrote:
> > I have win xp home and ibelieve service pack 1. It is the restore disk
> > from
> > hp that came with the laptop. As far as the error code, it happens so fast
> > that i do not have time to read it.It just recycles thru start up. Further
> > things I tried today. After restoring with the HP disks I then took a win
> > xp
> > with sp2 and put on as an upgrade. All seamed to be well until it told me
> > I
> > had 56 updates. I downloaded them and the same thing happened. Sorry but i
> > can not read the error,
> >
> >> Whenever you ask about Windows, it's important to state what version
> >> you have, including the service pack.
> >>
> >> If you can do the following procedure in Safe Mode it will be easier.
> >>
> >> In Safe Mode or in 'normal' mode: Control Panel > System > Advanced tab
> >>> Startup and Recovery Settings button > Advanced tab > remove the
> >> check mark from 'Automatically restart.'
> >>
> >> Now restart your computer. When your computer freezes at a blue screen,
> >> read the message. At the bottom of the message, copy the number (it
> >> begins with 0x000...) and the name of the error (LOOKS_LIKE_THIS.)
> >>
> >> Post again with your complete version of Windows, any clues you might
> >> have to explain your problem, and the number and name of the error you
> >> saw.
> >> -=-
> >>
> >> Maybe others can suggest ways to help with that.
> >>
> >>
> >> "Phil" wrote:
> >>> Recently had a crash. I used the restore disks to put back to factory
> >>> settings. I can not do any updates. The computer kept restarting. It is
> >>> an
> >>> AMD 2500. 1 gig memory. I went to HP.com and downloaded some updated
> >>> drives and tried again. This time it runs to the compag desktop screen
> >>> and the mouse moves but nothing on desktop. I just restored again and
> >>> will wait till I get some expert help. Any thought please let me know.
> >>> Thank you, Phil
>
> .
>

Had you installed IE7 and/or IE8 before doing the Repair Install?

Was this pre-Repair Install "crash" in any way related to a "hijackware"
infection or other security-related problems (e.g., Automatic Updates had
stopped working; misdirected search results; "scareware" pop-ups)?

What anti-virus application or security suite was installed and was your
subscription current when this pre-Repair Install "crash" happened?

Did a Norton or McAfee free-trial come preinstalled on the computer when you
bought it?


Phil wrote:
> no, did not format. I assumed ( and i shouldn't have) That using the
> restore
> disk would put everything back to factory. I could not find any info on
> hard
> drive used in system either so i have no other disks but the restore
> disks.
> I took a movie using a camera so i could pause for error meesage. It
> wasn't
> very clear but what i could see is
> Fata system error
> process system (process) terminated.
> 0x00000000
>
> "PA Bear [MS MVP]" wrote:
>> Did you format the HDD before using the restore disks? [yes/no]
>>
>> Phil wrote:
>>> I have win xp home and ibelieve service pack 1. It is the restore disk
>>> from
>>> hp that came with the laptop. As far as the error code, it happens so
>>> fast
>>> that i do not have time to read it.It just recycles thru start up.
>>> Further
>>> things I tried today. After restoring with the HP disks I then took a
>>> win xp
>>> with sp2 and put on as an upgrade. All seamed to be well until it told
>>> me I
>>> had 56 updates. I downloaded them and the same thing happened. Sorry but
>>> i
>>> can not read the error,
>>>
>>>> Whenever you ask about Windows, it's important to state what version
>>>> you have, including the service pack.
>>>>
>>>> If you can do the following procedure in Safe Mode it will be easier.
>>>>
>>>> In Safe Mode or in 'normal' mode: Control Panel > System > Advanced tab
>>>> Startup and Recovery Settings button > Advanced tab > remove the
>>>> check mark from 'Automatically restart.'
>>>>
>>>> Now restart your computer. When your computer freezes at a blue screen,
>>>> read the message. At the bottom of the message, copy the number (it
>>>> begins with 0x000...) and the name of the error (LOOKS_LIKE_THIS.)
>>>>
>>>> Post again with your complete version of Windows, any clues you might
>>>> have to explain your problem, and the number and name of the error you
>>>> saw.
>>>>
>>>> "Phil" wrote:
>>>>> Recently had a crash. I used the restore disks to put back to factory
>>>>> settings. I can not do any updates. The computer kept restarting. It
>>>>> is an
>>>>> AMD 2500. 1 gig memory. I went to HP.com and downloaded some updated
>>>>> drives and tried again. This time it runs to the compag desktop screen
>>>>> and the mouse moves but nothing on desktop. I just restored again and
>>>>> will wait till I get some expert help. Any thought please let me know.