can not download updates

I will answer the best I can It is my father in-laws computer. It was
purchased in 2004. It came with nortons 30 day trial. It was running IE7 or
possibly IE8, I don't know if he updated that. It was running a current
mcafee up to date antivirus. After the crash and when I restored I ran panda
2010 on it to check it. It did remove 3 objects listed as spyware. Since then
I have run the restore a few tmes because of trouble with the updates and not
being able to start computer.
After reading your post today. Using the recovery console I formatted the
drive. I installed win xp with sp2. I did not use the recovery disks. I have
to this point updated all the drivers and the bios through HP updates on
there site. I updated the software through Microsoft site. It now says that
I have 129 critical updates. I am very gun shy as to what to download at this
point. I will wait until I get further advise.
Thank you again. Phil



"PA Bear [MS MVP]" wrote:

> Had you installed IE7 and/or IE8 before doing the Repair Install?
>
> Was this pre-Repair Install "crash" in any way related to a "hijackware"
> infection or other security-related problems (e.g., Automatic Updates had
> stopped working; misdirected search results; "scareware" pop-ups)?
>
> What anti-virus application or security suite was installed and was your
> subscription current when this pre-Repair Install "crash" happened?
>
> Did a Norton or McAfee free-trial come preinstalled on the computer when you
> bought it?
>
>
> Phil wrote:
> > no, did not format. I assumed ( and i shouldn't have) That using the
> > restore
> > disk would put everything back to factory. I could not find any info on
> > hard
> > drive used in system either so i have no other disks but the restore
> > disks.
> > I took a movie using a camera so i could pause for error meesage. It
> > wasn't
> > very clear but what i could see is
> > Fata system error
> > process system (process) terminated.
> > 0x00000000
> >
> > "PA Bear [MS MVP]" wrote:
> >> Did you format the HDD before using the restore disks? [yes/no]
> >>
> >> Phil wrote:
> >>> I have win xp home and ibelieve service pack 1. It is the restore disk
> >>> from
> >>> hp that came with the laptop. As far as the error code, it happens so
> >>> fast
> >>> that i do not have time to read it.It just recycles thru start up.
> >>> Further
> >>> things I tried today. After restoring with the HP disks I then took a
> >>> win xp
> >>> with sp2 and put on as an upgrade. All seamed to be well until it told
> >>> me I
> >>> had 56 updates. I downloaded them and the same thing happened. Sorry but
> >>> i
> >>> can not read the error,
> >>>
> >>>> Whenever you ask about Windows, it's important to state what version
> >>>> you have, including the service pack.
> >>>>
> >>>> If you can do the following procedure in Safe Mode it will be easier.
> >>>>
> >>>> In Safe Mode or in 'normal' mode: Control Panel > System > Advanced tab
> >>>> Startup and Recovery Settings button > Advanced tab > remove the
> >>>> check mark from 'Automatically restart.'
> >>>>
> >>>> Now restart your computer. When your computer freezes at a blue screen,
> >>>> read the message. At the bottom of the message, copy the number (it
> >>>> begins with 0x000...) and the name of the error (LOOKS_LIKE_THIS.)
> >>>>
> >>>> Post again with your complete version of Windows, any clues you might
> >>>> have to explain your problem, and the number and name of the error you
> >>>> saw.
> >>>>
> >>>> "Phil" wrote:
> >>>>> Recently had a crash. I used the restore disks to put back to factory
> >>>>> settings. I can not do any updates. The computer kept restarting. It
> >>>>> is an
> >>>>> AMD 2500. 1 gig memory. I went to HP.com and downloaded some updated
> >>>>> drives and tried again. This time it runs to the compag desktop screen
> >>>>> and the mouse moves but nothing on desktop. I just restored again and
> >>>>> will wait till I get some expert help. Any thought please let me know.
>
> .
>

Reference:

How to perform a repair installation of Windows XP if a later version of
Internet Explorer is installed:
http://support.microsoft.com/kb/917964

Doing the Repair Install without having first uninstalled IE7 and/or IE8
caused the problem. The clean install you just did was the ONLY way to
correct it after doing so.

If the clean install left you with WinXP SP1, you could have skipped SP2 and
gone straight to SP3.

Now that you have SP2 installed, get the computer fully patched per these
instructions, Phil:
http://groups.google.com/group/micro...66ae41add7dd2b

Do NOT install IE7 or IE8 just yet!


Phil wrote:
> I will answer the best I can It is my father in-laws computer. It was
> purchased in 2004. It came with nortons 30 day trial. It was running IE7
> or
> possibly IE8, I don't know if he updated that. It was running a current
> mcafee up to date antivirus. After the crash and when I restored I ran
> panda
> 2010 on it to check it. It did remove 3 objects listed as spyware. Since
> then I have run the restore a few tmes because of trouble with the updates
> and not being able to start computer.
> After reading your post today. Using the recovery console I formatted the
> drive. I installed win xp with sp2. I did not use the recovery disks. I
> have
> to this point updated all the drivers and the bios through HP updates on
> there site. I updated the software through Microsoft site. It now says
> that
> I have 129 critical updates. I am very gun shy as to what to download at
> this point. I will wait until I get further advise.
> Thank you again. Phil
>
> "PA Bear [MS MVP]" wrote:
>> Had you installed IE7 and/or IE8 before doing the Repair Install?
>>
>> Was this pre-Repair Install "crash" in any way related to a "hijackware"
>> infection or other security-related problems (e.g., Automatic Updates had
>> stopped working; misdirected search results; "scareware" pop-ups)?
>>
>> What anti-virus application or security suite was installed and was your
>> subscription current when this pre-Repair Install "crash" happened?
>>
>> Did a Norton or McAfee free-trial come preinstalled on the computer when
>> you bought it?
>>
>>
>> Phil wrote:
>>> no, did not format. I assumed ( and i shouldn't have) That using the
>>> restore
>>> disk would put everything back to factory. I could not find any info on
>>> hard
>>> drive used in system either so i have no other disks but the restore
>>> disks.
>>> I took a movie using a camera so i could pause for error meesage. It
>>> wasn't
>>> very clear but what i could see is
>>> Fata system error
>>> process system (process) terminated.
>>> 0x00000000
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Did you format the HDD before using the restore disks? [yes/no]
>>>>
>>>> Phil wrote:
>>>>> I have win xp home and ibelieve service pack 1. It is the restore disk
>>>>> from
>>>>> hp that came with the laptop. As far as the error code, it happens so
>>>>> fast
>>>>> that i do not have time to read it.It just recycles thru start up.
>>>>> Further
>>>>> things I tried today. After restoring with the HP disks I then took a
>>>>> win xp
>>>>> with sp2 and put on as an upgrade. All seamed to be well until it told
>>>>> me I
>>>>> had 56 updates. I downloaded them and the same thing happened. Sorry
>>>>> but
>>>>> i
>>>>> can not read the error,
>>>>>
>>>>>> Whenever you ask about Windows, it's important to state what version
>>>>>> you have, including the service pack.
>>>>>>
>>>>>> If you can do the following procedure in Safe Mode it will be easier.
>>>>>>
>>>>>> In Safe Mode or in 'normal' mode: Control Panel > System > Advanced
>>>>>> tab
>>>>>> Startup and Recovery Settings button > Advanced tab > remove the
>>>>>> check mark from 'Automatically restart.'
>>>>>>
>>>>>> Now restart your computer. When your computer freezes at a blue
>>>>>> screen,
>>>>>> read the message. At the bottom of the message, copy the number (it
>>>>>> begins with 0x000...) and the name of the error (LOOKS_LIKE_THIS.)
>>>>>>
>>>>>> Post again with your complete version of Windows, any clues you might
>>>>>> have to explain your problem, and the number and name of the error
>>>>>> you
>>>>>> saw.
>>>>>>
>>>>>> "Phil" wrote:
>>>>>>> Recently had a crash. I used the restore disks to put back to
>>>>>>> factory
>>>>>>> settings. I can not do any updates. The computer kept restarting. It
>>>>>>> is an
>>>>>>> AMD 2500. 1 gig memory. I went to HP.com and downloaded some updated
>>>>>>> drives and tried again. This time it runs to the compag desktop
>>>>>>> screen
>>>>>>> and the mouse moves but nothing on desktop. I just restored again
>>>>>>> and
>>>>>>> will wait till I get some expert help. Any thought please let me
>>>>>>> know.
>>
>> .

Followed the steps, when i double clicked the winxp sp3 on desktop it failed,
it said file corupt. should i re-download?

"PA Bear [MS MVP]" wrote:

> Reference:
>
> How to perform a repair installation of Windows XP if a later version of
> Internet Explorer is installed:
> http://support.microsoft.com/kb/917964
>
> Doing the Repair Install without having first uninstalled IE7 and/or IE8
> caused the problem. The clean install you just did was the ONLY way to
> correct it after doing so.
>
> If the clean install left you with WinXP SP1, you could have skipped SP2 and
> gone straight to SP3.
>
> Now that you have SP2 installed, get the computer fully patched per these
> instructions, Phil:
> http://groups.google.com/group/micro...66ae41add7dd2b
>
> Do NOT install IE7 or IE8 just yet!
>
>
> Phil wrote:
> > I will answer the best I can It is my father in-laws computer. It was
> > purchased in 2004. It came with nortons 30 day trial. It was running IE7
> > or
> > possibly IE8, I don't know if he updated that. It was running a current
> > mcafee up to date antivirus. After the crash and when I restored I ran
> > panda
> > 2010 on it to check it. It did remove 3 objects listed as spyware. Since
> > then I have run the restore a few tmes because of trouble with the updates
> > and not being able to start computer.
> > After reading your post today. Using the recovery console I formatted the
> > drive. I installed win xp with sp2. I did not use the recovery disks. I
> > have
> > to this point updated all the drivers and the bios through HP updates on
> > there site. I updated the software through Microsoft site. It now says
> > that
> > I have 129 critical updates. I am very gun shy as to what to download at
> > this point. I will wait until I get further advise.
> > Thank you again. Phil
> >
> > "PA Bear [MS MVP]" wrote:
> >> Had you installed IE7 and/or IE8 before doing the Repair Install?
> >>
> >> Was this pre-Repair Install "crash" in any way related to a "hijackware"
> >> infection or other security-related problems (e.g., Automatic Updates had
> >> stopped working; misdirected search results; "scareware" pop-ups)?
> >>
> >> What anti-virus application or security suite was installed and was your
> >> subscription current when this pre-Repair Install "crash" happened?
> >>
> >> Did a Norton or McAfee free-trial come preinstalled on the computer when
> >> you bought it?
> >>
> >>
> >> Phil wrote:
> >>> no, did not format. I assumed ( and i shouldn't have) That using the
> >>> restore
> >>> disk would put everything back to factory. I could not find any info on
> >>> hard
> >>> drive used in system either so i have no other disks but the restore
> >>> disks.
> >>> I took a movie using a camera so i could pause for error meesage. It
> >>> wasn't
> >>> very clear but what i could see is
> >>> Fata system error
> >>> process system (process) terminated.
> >>> 0x00000000
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> Did you format the HDD before using the restore disks? [yes/no]
> >>>>
> >>>> Phil wrote:
> >>>>> I have win xp home and ibelieve service pack 1. It is the restore disk
> >>>>> from
> >>>>> hp that came with the laptop. As far as the error code, it happens so
> >>>>> fast
> >>>>> that i do not have time to read it.It just recycles thru start up.
> >>>>> Further
> >>>>> things I tried today. After restoring with the HP disks I then took a
> >>>>> win xp
> >>>>> with sp2 and put on as an upgrade. All seamed to be well until it told
> >>>>> me I
> >>>>> had 56 updates. I downloaded them and the same thing happened. Sorry
> >>>>> but
> >>>>> i
> >>>>> can not read the error,
> >>>>>
> >>>>>> Whenever you ask about Windows, it's important to state what version
> >>>>>> you have, including the service pack.
> >>>>>>
> >>>>>> If you can do the following procedure in Safe Mode it will be easier.
> >>>>>>
> >>>>>> In Safe Mode or in 'normal' mode: Control Panel > System > Advanced
> >>>>>> tab
> >>>>>> Startup and Recovery Settings button > Advanced tab > remove the
> >>>>>> check mark from 'Automatically restart.'
> >>>>>>
> >>>>>> Now restart your computer. When your computer freezes at a blue
> >>>>>> screen,
> >>>>>> read the message. At the bottom of the message, copy the number (it
> >>>>>> begins with 0x000...) and the name of the error (LOOKS_LIKE_THIS.)
> >>>>>>
> >>>>>> Post again with your complete version of Windows, any clues you might
> >>>>>> have to explain your problem, and the number and name of the error
> >>>>>> you
> >>>>>> saw.
> >>>>>>
> >>>>>> "Phil" wrote:
> >>>>>>> Recently had a crash. I used the restore disks to put back to
> >>>>>>> factory
> >>>>>>> settings. I can not do any updates. The computer kept restarting. It
> >>>>>>> is an
> >>>>>>> AMD 2500. 1 gig memory. I went to HP.com and downloaded some updated
> >>>>>>> drives and tried again. This time it runs to the compag desktop
> >>>>>>> screen
> >>>>>>> and the mouse moves but nothing on desktop. I just restored again
> >>>>>>> and
> >>>>>>> will wait till I get some expert help. Any thought please let me
> >>>>>>> know.
> >>
> >> .
>
> .
>

Try the whole shebang again.

Back-up any personal data (none of which should be considered 100%
trustworthy at this point) then do a format & clean install of Windows.
Please note that a Repair Install (AKA in-place upgrade) will NOT fix this!

cf. http://michaelstevenstech.com/cleanxpinstall.html#steps

NB: After the clean install, you'll have the equivalent of a "new computer"
so take care of everything on the following page before otherwise connecting
the machine to the internet (IMPORTANT) or a network (EVEN MORE IMPORTANT)
and before using a USB key that isn't brand-new or hasn't been freshly
formatted (MOST IMPORTANT OF ALL):

5 steps to help protect your new computer before you go online
http://www.microsoft.com/protect/com...nced/xppc.mspx

Other helpful references include:

HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
(after a clean install)
http://groups.google.com/group/micro...5afa8ed33e121c

HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
clean install)
http://groups.google.com/group/micro...66ae41add7dd2b


Phil wrote:
> Followed the steps, when i double clicked the winxp sp3 on desktop it
> failed, it said file corupt. should i re-download?
>
> "PA Bear [MS MVP]" wrote:
>
>> Reference:
>>
>> How to perform a repair installation of Windows XP if a later version of
>> Internet Explorer is installed:
>> http://support.microsoft.com/kb/917964
>>
>> Doing the Repair Install without having first uninstalled IE7 and/or IE8
>> caused the problem. The clean install you just did was the ONLY way to
>> correct it after doing so.
>>
>> If the clean install left you with WinXP SP1, you could have skipped SP2
>> and gone straight to SP3.
>>
>> Now that you have SP2 installed, get the computer fully patched per these
>> instructions, Phil:
>> http://groups.google.com/group/micro...66ae41add7dd2b
>>
>> Do NOT install IE7 or IE8 just yet!
>>
>>
>> Phil wrote:
>>> I will answer the best I can It is my father in-laws computer. It was
>>> purchased in 2004. It came with nortons 30 day trial. It was running IE7
>>> or
>>> possibly IE8, I don't know if he updated that. It was running a current
>>> mcafee up to date antivirus. After the crash and when I restored I ran
>>> panda
>>> 2010 on it to check it. It did remove 3 objects listed as spyware. Since
>>> then I have run the restore a few tmes because of trouble with the
>>> updates
>>> and not being able to start computer.
>>> After reading your post today. Using the recovery console I formatted
>>> the
>>> drive. I installed win xp with sp2. I did not use the recovery disks. I
>>> have
>>> to this point updated all the drivers and the bios through HP updates on
>>> there site. I updated the software through Microsoft site. It now says
>>> that
>>> I have 129 critical updates. I am very gun shy as to what to download at
>>> this point. I will wait until I get further advise.
>>> Thank you again. Phil
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Had you installed IE7 and/or IE8 before doing the Repair Install?
>>>>
>>>> Was this pre-Repair Install "crash" in any way related to a
>>>> "hijackware"
>>>> infection or other security-related problems (e.g., Automatic Updates
>>>> had
>>>> stopped working; misdirected search results; "scareware" pop-ups)?
>>>>
>>>> What anti-virus application or security suite was installed and was
>>>> your
>>>> subscription current when this pre-Repair Install "crash" happened?
>>>>
>>>> Did a Norton or McAfee free-trial come preinstalled on the computer
>>>> when
>>>> you bought it?
>>>>
>>>>
>>>> Phil wrote:
>>>>> no, did not format. I assumed ( and i shouldn't have) That using the
>>>>> restore
>>>>> disk would put everything back to factory. I could not find any info
>>>>> on
>>>>> hard
>>>>> drive used in system either so i have no other disks but the restore
>>>>> disks.
>>>>> I took a movie using a camera so i could pause for error meesage. It
>>>>> wasn't
>>>>> very clear but what i could see is
>>>>> Fata system error
>>>>> process system (process) terminated.
>>>>> 0x00000000
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>> Did you format the HDD before using the restore disks? [yes/no]
>>>>>>
>>>>>> Phil wrote:
>>>>>>> I have win xp home and ibelieve service pack 1. It is the restore
>>>>>>> disk
>>>>>>> from
>>>>>>> hp that came with the laptop. As far as the error code, it happens
>>>>>>> so
>>>>>>> fast
>>>>>>> that i do not have time to read it.It just recycles thru start up.
>>>>>>> Further
>>>>>>> things I tried today. After restoring with the HP disks I then took
>>>>>>> a
>>>>>>> win xp
>>>>>>> with sp2 and put on as an upgrade. All seamed to be well until it
>>>>>>> told
>>>>>>> me I
>>>>>>> had 56 updates. I downloaded them and the same thing happened. Sorry
>>>>>>> but
>>>>>>> i
>>>>>>> can not read the error,
>>>>>>>
>>>>>>>> Whenever you ask about Windows, it's important to state what
>>>>>>>> version
>>>>>>>> you have, including the service pack.
>>>>>>>>
>>>>>>>> If you can do the following procedure in Safe Mode it will be
>>>>>>>> easier.
>>>>>>>>
>>>>>>>> In Safe Mode or in 'normal' mode: Control Panel > System > Advanced
>>>>>>>> tab
>>>>>>>> Startup and Recovery Settings button > Advanced tab > remove the
>>>>>>>> check mark from 'Automatically restart.'
>>>>>>>>
>>>>>>>> Now restart your computer. When your computer freezes at a blue
>>>>>>>> screen,
>>>>>>>> read the message. At the bottom of the message, copy the number (it
>>>>>>>> begins with 0x000...) and the name of the error (LOOKS_LIKE_THIS.)
>>>>>>>>
>>>>>>>> Post again with your complete version of Windows, any clues you
>>>>>>>> might
>>>>>>>> have to explain your problem, and the number and name of the error
>>>>>>>> you
>>>>>>>> saw.
>>>>>>>>
>>>>>>>> "Phil" wrote:
>>>>>>>>> Recently had a crash. I used the restore disks to put back to
>>>>>>>>> factory
>>>>>>>>> settings. I can not do any updates. The computer kept restarting.
>>>>>>>>> It
>>>>>>>>> is an
>>>>>>>>> AMD 2500. 1 gig memory. I went to HP.com and downloaded some
>>>>>>>>> updated
>>>>>>>>> drives and tried again. This time it runs to the compag desktop
>>>>>>>>> screen
>>>>>>>>> and the mouse moves but nothing on desktop. I just restored again
>>>>>>>>> and
>>>>>>>>> will wait till I get some expert help. Any thought please let me
>>>>>>>>> know.
>>>>
>>>> .
>>
>> .

back to the drawing board after the holidays. I formatted the HD, Installed
the HP restore disks, deleted nortons 2003 using add/remove programs.
Purchased a new thumb drive. downloaded the sp3 using a known good computer.
On extraction it said file corupt. Connected to internet on laptop i'm
working on and downloaded to desktop. When extracting it said file corupt.
That is where i stand at this point.
Thanks again, Phil

"PA Bear [MS MVP]" wrote:

> Try the whole shebang again.
>
> Back-up any personal data (none of which should be considered 100%
> trustworthy at this point) then do a format & clean install of Windows.
> Please note that a Repair Install (AKA in-place upgrade) will NOT fix this!
>
> cf. http://michaelstevenstech.com/cleanxpinstall.html#steps
>
> NB: After the clean install, you'll have the equivalent of a "new computer"
> so take care of everything on the following page before otherwise connecting
> the machine to the internet (IMPORTANT) or a network (EVEN MORE IMPORTANT)
> and before using a USB key that isn't brand-new or hasn't been freshly
> formatted (MOST IMPORTANT OF ALL):
>
> 5 steps to help protect your new computer before you go online
> http://www.microsoft.com/protect/com...nced/xppc.mspx
>
> Other helpful references include:
>
> HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
> (after a clean install)
> http://groups.google.com/group/micro...5afa8ed33e121c
>
> HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
> clean install)
> http://groups.google.com/group/micro...66ae41add7dd2b
>
>
> Phil wrote:
> > Followed the steps, when i double clicked the winxp sp3 on desktop it
> > failed, it said file corupt. should i re-download?
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> Reference:
> >>
> >> How to perform a repair installation of Windows XP if a later version of
> >> Internet Explorer is installed:
> >> http://support.microsoft.com/kb/917964
> >>
> >> Doing the Repair Install without having first uninstalled IE7 and/or IE8
> >> caused the problem. The clean install you just did was the ONLY way to
> >> correct it after doing so.
> >>
> >> If the clean install left you with WinXP SP1, you could have skipped SP2
> >> and gone straight to SP3.
> >>
> >> Now that you have SP2 installed, get the computer fully patched per these
> >> instructions, Phil:
> >> http://groups.google.com/group/micro...66ae41add7dd2b
> >>
> >> Do NOT install IE7 or IE8 just yet!
> >>
> >>
> >> Phil wrote:
> >>> I will answer the best I can It is my father in-laws computer. It was
> >>> purchased in 2004. It came with nortons 30 day trial. It was running IE7
> >>> or
> >>> possibly IE8, I don't know if he updated that. It was running a current
> >>> mcafee up to date antivirus. After the crash and when I restored I ran
> >>> panda
> >>> 2010 on it to check it. It did remove 3 objects listed as spyware. Since
> >>> then I have run the restore a few tmes because of trouble with the
> >>> updates
> >>> and not being able to start computer.
> >>> After reading your post today. Using the recovery console I formatted
> >>> the
> >>> drive. I installed win xp with sp2. I did not use the recovery disks. I
> >>> have
> >>> to this point updated all the drivers and the bios through HP updates on
> >>> there site. I updated the software through Microsoft site. It now says
> >>> that
> >>> I have 129 critical updates. I am very gun shy as to what to download at
> >>> this point. I will wait until I get further advise.
> >>> Thank you again. Phil
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> Had you installed IE7 and/or IE8 before doing the Repair Install?
> >>>>
> >>>> Was this pre-Repair Install "crash" in any way related to a
> >>>> "hijackware"
> >>>> infection or other security-related problems (e.g., Automatic Updates
> >>>> had
> >>>> stopped working; misdirected search results; "scareware" pop-ups)?
> >>>>
> >>>> What anti-virus application or security suite was installed and was
> >>>> your
> >>>> subscription current when this pre-Repair Install "crash" happened?
> >>>>
> >>>> Did a Norton or McAfee free-trial come preinstalled on the computer
> >>>> when
> >>>> you bought it?
> >>>>
> >>>>
> >>>> Phil wrote:
> >>>>> no, did not format. I assumed ( and i shouldn't have) That using the
> >>>>> restore
> >>>>> disk would put everything back to factory. I could not find any info
> >>>>> on
> >>>>> hard
> >>>>> drive used in system either so i have no other disks but the restore
> >>>>> disks.
> >>>>> I took a movie using a camera so i could pause for error meesage. It
> >>>>> wasn't
> >>>>> very clear but what i could see is
> >>>>> Fata system error
> >>>>> process system (process) terminated.
> >>>>> 0x00000000
> >>>>>
> >>>>> "PA Bear [MS MVP]" wrote:
> >>>>>> Did you format the HDD before using the restore disks? [yes/no]
> >>>>>>
> >>>>>> Phil wrote:
> >>>>>>> I have win xp home and ibelieve service pack 1. It is the restore
> >>>>>>> disk
> >>>>>>> from
> >>>>>>> hp that came with the laptop. As far as the error code, it happens
> >>>>>>> so
> >>>>>>> fast
> >>>>>>> that i do not have time to read it.It just recycles thru start up.
> >>>>>>> Further
> >>>>>>> things I tried today. After restoring with the HP disks I then took
> >>>>>>> a
> >>>>>>> win xp
> >>>>>>> with sp2 and put on as an upgrade. All seamed to be well until it
> >>>>>>> told
> >>>>>>> me I
> >>>>>>> had 56 updates. I downloaded them and the same thing happened. Sorry
> >>>>>>> but
> >>>>>>> i
> >>>>>>> can not read the error,
> >>>>>>>
> >>>>>>>> Whenever you ask about Windows, it's important to state what
> >>>>>>>> version
> >>>>>>>> you have, including the service pack.
> >>>>>>>>
> >>>>>>>> If you can do the following procedure in Safe Mode it will be
> >>>>>>>> easier.
> >>>>>>>>
> >>>>>>>> In Safe Mode or in 'normal' mode: Control Panel > System > Advanced
> >>>>>>>> tab
> >>>>>>>> Startup and Recovery Settings button > Advanced tab > remove the
> >>>>>>>> check mark from 'Automatically restart.'
> >>>>>>>>
> >>>>>>>> Now restart your computer. When your computer freezes at a blue
> >>>>>>>> screen,
> >>>>>>>> read the message. At the bottom of the message, copy the number (it
> >>>>>>>> begins with 0x000...) and the name of the error (LOOKS_LIKE_THIS.)
> >>>>>>>>
> >>>>>>>> Post again with your complete version of Windows, any clues you
> >>>>>>>> might
> >>>>>>>> have to explain your problem, and the number and name of the error
> >>>>>>>> you
> >>>>>>>> saw.
> >>>>>>>>
> >>>>>>>> "Phil" wrote:
> >>>>>>>>> Recently had a crash. I used the restore disks to put back to
> >>>>>>>>> factory
> >>>>>>>>> settings. I can not do any updates. The computer kept restarting.
> >>>>>>>>> It
> >>>>>>>>> is an
> >>>>>>>>> AMD 2500. 1 gig memory. I went to HP.com and downloaded some
> >>>>>>>>> updated
> >>>>>>>>> drives and tried again. This time it runs to the compag desktop
> >>>>>>>>> screen
> >>>>>>>>> and the mouse moves but nothing on desktop. I just restored again
> >>>>>>>>> and
> >>>>>>>>> will wait till I get some expert help. Any thought please let me
> >>>>>>>>> know.
> >>>>
> >>>> .
> >>
> >> .
>
> .
>

i should also note the restore disks are win xp sp1

"PA Bear [MS MVP]" wrote:

> Try the whole shebang again.
>
> Back-up any personal data (none of which should be considered 100%
> trustworthy at this point) then do a format & clean install of Windows.
> Please note that a Repair Install (AKA in-place upgrade) will NOT fix this!
>
> cf. http://michaelstevenstech.com/cleanxpinstall.html#steps
>
> NB: After the clean install, you'll have the equivalent of a "new computer"
> so take care of everything on the following page before otherwise connecting
> the machine to the internet (IMPORTANT) or a network (EVEN MORE IMPORTANT)
> and before using a USB key that isn't brand-new or hasn't been freshly
> formatted (MOST IMPORTANT OF ALL):
>
> 5 steps to help protect your new computer before you go online
> http://www.microsoft.com/protect/com...nced/xppc.mspx
>
> Other helpful references include:
>
> HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
> (after a clean install)
> http://groups.google.com/group/micro...5afa8ed33e121c
>
> HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
> clean install)
> http://groups.google.com/group/micro...66ae41add7dd2b
>
>
> Phil wrote:
> > Followed the steps, when i double clicked the winxp sp3 on desktop it
> > failed, it said file corupt. should i re-download?
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> Reference:
> >>
> >> How to perform a repair installation of Windows XP if a later version of
> >> Internet Explorer is installed:
> >> http://support.microsoft.com/kb/917964
> >>
> >> Doing the Repair Install without having first uninstalled IE7 and/or IE8
> >> caused the problem. The clean install you just did was the ONLY way to
> >> correct it after doing so.
> >>
> >> If the clean install left you with WinXP SP1, you could have skipped SP2
> >> and gone straight to SP3.
> >>
> >> Now that you have SP2 installed, get the computer fully patched per these
> >> instructions, Phil:
> >> http://groups.google.com/group/micro...66ae41add7dd2b
> >>
> >> Do NOT install IE7 or IE8 just yet!
> >>
> >>
> >> Phil wrote:
> >>> I will answer the best I can It is my father in-laws computer. It was
> >>> purchased in 2004. It came with nortons 30 day trial. It was running IE7
> >>> or
> >>> possibly IE8, I don't know if he updated that. It was running a current
> >>> mcafee up to date antivirus. After the crash and when I restored I ran
> >>> panda
> >>> 2010 on it to check it. It did remove 3 objects listed as spyware. Since
> >>> then I have run the restore a few tmes because of trouble with the
> >>> updates
> >>> and not being able to start computer.
> >>> After reading your post today. Using the recovery console I formatted
> >>> the
> >>> drive. I installed win xp with sp2. I did not use the recovery disks. I
> >>> have
> >>> to this point updated all the drivers and the bios through HP updates on
> >>> there site. I updated the software through Microsoft site. It now says
> >>> that
> >>> I have 129 critical updates. I am very gun shy as to what to download at
> >>> this point. I will wait until I get further advise.
> >>> Thank you again. Phil
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> Had you installed IE7 and/or IE8 before doing the Repair Install?
> >>>>
> >>>> Was this pre-Repair Install "crash" in any way related to a
> >>>> "hijackware"
> >>>> infection or other security-related problems (e.g., Automatic Updates
> >>>> had
> >>>> stopped working; misdirected search results; "scareware" pop-ups)?
> >>>>
> >>>> What anti-virus application or security suite was installed and was
> >>>> your
> >>>> subscription current when this pre-Repair Install "crash" happened?
> >>>>
> >>>> Did a Norton or McAfee free-trial come preinstalled on the computer
> >>>> when
> >>>> you bought it?
> >>>>
> >>>>
> >>>> Phil wrote:
> >>>>> no, did not format. I assumed ( and i shouldn't have) That using the
> >>>>> restore
> >>>>> disk would put everything back to factory. I could not find any info
> >>>>> on
> >>>>> hard
> >>>>> drive used in system either so i have no other disks but the restore
> >>>>> disks.
> >>>>> I took a movie using a camera so i could pause for error meesage. It
> >>>>> wasn't
> >>>>> very clear but what i could see is
> >>>>> Fata system error
> >>>>> process system (process) terminated.
> >>>>> 0x00000000
> >>>>>
> >>>>> "PA Bear [MS MVP]" wrote:
> >>>>>> Did you format the HDD before using the restore disks? [yes/no]
> >>>>>>
> >>>>>> Phil wrote:
> >>>>>>> I have win xp home and ibelieve service pack 1. It is the restore
> >>>>>>> disk
> >>>>>>> from
> >>>>>>> hp that came with the laptop. As far as the error code, it happens
> >>>>>>> so
> >>>>>>> fast
> >>>>>>> that i do not have time to read it.It just recycles thru start up.
> >>>>>>> Further
> >>>>>>> things I tried today. After restoring with the HP disks I then took
> >>>>>>> a
> >>>>>>> win xp
> >>>>>>> with sp2 and put on as an upgrade. All seamed to be well until it
> >>>>>>> told
> >>>>>>> me I
> >>>>>>> had 56 updates. I downloaded them and the same thing happened. Sorry
> >>>>>>> but
> >>>>>>> i
> >>>>>>> can not read the error,
> >>>>>>>
> >>>>>>>> Whenever you ask about Windows, it's important to state what
> >>>>>>>> version
> >>>>>>>> you have, including the service pack.
> >>>>>>>>
> >>>>>>>> If you can do the following procedure in Safe Mode it will be
> >>>>>>>> easier.
> >>>>>>>>
> >>>>>>>> In Safe Mode or in 'normal' mode: Control Panel > System > Advanced
> >>>>>>>> tab
> >>>>>>>> Startup and Recovery Settings button > Advanced tab > remove the
> >>>>>>>> check mark from 'Automatically restart.'
> >>>>>>>>
> >>>>>>>> Now restart your computer. When your computer freezes at a blue
> >>>>>>>> screen,
> >>>>>>>> read the message. At the bottom of the message, copy the number (it
> >>>>>>>> begins with 0x000...) and the name of the error (LOOKS_LIKE_THIS.)
> >>>>>>>>
> >>>>>>>> Post again with your complete version of Windows, any clues you
> >>>>>>>> might
> >>>>>>>> have to explain your problem, and the number and name of the error
> >>>>>>>> you
> >>>>>>>> saw.
> >>>>>>>>
> >>>>>>>> "Phil" wrote:
> >>>>>>>>> Recently had a crash. I used the restore disks to put back to
> >>>>>>>>> factory
> >>>>>>>>> settings. I can not do any updates. The computer kept restarting.
> >>>>>>>>> It
> >>>>>>>>> is an
> >>>>>>>>> AMD 2500. 1 gig memory. I went to HP.com and downloaded some
> >>>>>>>>> updated
> >>>>>>>>> drives and tried again. This time it runs to the compag desktop
> >>>>>>>>> screen
> >>>>>>>>> and the mouse moves but nothing on desktop. I just restored again
> >>>>>>>>> and
> >>>>>>>>> will wait till I get some expert help. Any thought please let me
> >>>>>>>>> know.
> >>>>
> >>>> .
> >>
> >> .
>
> .
>

Did you or did you not also download/run the Norton Removal Tool AFTER you
"deleted nortons 2003 [free-trialware] using add/remove programs"?

> ...downloaded the sp3 using a known good computer.

How did you determine it was a "known good computer"? Are both computers on
the same home network and visible/accessibile to each other?

> On extraction it said file corupt.

From where did you download this "sp3" and why did you have to "extract"
anything? The proper download would have been an EXE file (i.e.,
WindowsXP-KB936929-SP3-x86-ENU.exe), not a compressed (or ZIP) file.

Phil wrote:
> i should also note the restore disks are win xp sp1
<paste>
> back to the drawing board after the holidays. I formatted the HD,
> Installed
> the HP restore disks, deleted nortons 2003 using add/remove programs.
> Purchased a new thumb drive. downloaded the sp3 using a known good
> computer.
> On extraction it said file corupt. Connected to internet on laptop i'm
> working on and downloaded to desktop. When extracting it said file corupt.
> That is where i stand at this point.
> Thanks again, Phil
</paste>
>
> "PA Bear [MS MVP]" wrote:
>> Try the whole shebang again.
>>
>> Back-up any personal data (none of which should be considered 100%
>> trustworthy at this point) then do a format & clean install of Windows.
>> Please note that a Repair Install (AKA in-place upgrade) will NOT fix
>> this!
>>
>> cf. http://michaelstevenstech.com/cleanxpinstall.html#steps
>>
>> NB: After the clean install, you'll have the equivalent of a "new
>> computer"
>> so take care of everything on the following page before otherwise
>> connecting the machine to the internet (IMPORTANT) or a network (EVEN
>> MORE
>> IMPORTANT) and before using a USB key that isn't brand-new or hasn't been
>> freshly formatted (MOST IMPORTANT OF ALL):
>>
>> 5 steps to help protect your new computer before you go online
>> http://www.microsoft.com/protect/com...nced/xppc.mspx
>>
>> Other helpful references include:
>>
>> HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
>> (after a clean install)
>> http://groups.google.com/group/micro...5afa8ed33e121c
>>
>> HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
>> clean install)
>> http://groups.google.com/group/micro...66ae41add7dd2b
>>
>>
>> Phil wrote:
>>> Followed the steps, when i double clicked the winxp sp3 on desktop it
>>> failed, it said file corupt. should i re-download?
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> Reference:
>>>>
>>>> How to perform a repair installation of Windows XP if a later version
>>>> of
>>>> Internet Explorer is installed:
>>>> http://support.microsoft.com/kb/917964
>>>>
>>>> Doing the Repair Install without having first uninstalled IE7 and/or
>>>> IE8
>>>> caused the problem. The clean install you just did was the ONLY way to
>>>> correct it after doing so.
>>>>
>>>> If the clean install left you with WinXP SP1, you could have skipped
>>>> SP2
>>>> and gone straight to SP3.
>>>>
>>>> Now that you have SP2 installed, get the computer fully patched per
>>>> these
>>>> instructions, Phil:
>>>> http://groups.google.com/group/micro...66ae41add7dd2b
>>>>
>>>> Do NOT install IE7 or IE8 just yet!
>>>>
>>>>
>>>> Phil wrote:
>>>>> I will answer the best I can It is my father in-laws computer. It was
>>>>> purchased in 2004. It came with nortons 30 day trial. It was running
>>>>> IE7
>>>>> or
>>>>> possibly IE8, I don't know if he updated that. It was running a
>>>>> current
>>>>> mcafee up to date antivirus. After the crash and when I restored I ran
>>>>> panda
>>>>> 2010 on it to check it. It did remove 3 objects listed as spyware.
>>>>> Since
>>>>> then I have run the restore a few tmes because of trouble with the
>>>>> updates
>>>>> and not being able to start computer.
>>>>> After reading your post today. Using the recovery console I formatted
>>>>> the
>>>>> drive. I installed win xp with sp2. I did not use the recovery disks.
>>>>> I
>>>>> have
>>>>> to this point updated all the drivers and the bios through HP updates
>>>>> on
>>>>> there site. I updated the software through Microsoft site. It now
>>>>> says
>>>>> that
>>>>> I have 129 critical updates. I am very gun shy as to what to download
>>>>> at
>>>>> this point. I will wait until I get further advise.
>>>>> Thank you again. Phil
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>> Had you installed IE7 and/or IE8 before doing the Repair Install?
>>>>>>
>>>>>> Was this pre-Repair Install "crash" in any way related to a
>>>>>> "hijackware"
>>>>>> infection or other security-related problems (e.g., Automatic Updates
>>>>>> had
>>>>>> stopped working; misdirected search results; "scareware" pop-ups)?
>>>>>>
>>>>>> What anti-virus application or security suite was installed and was
>>>>>> your
>>>>>> subscription current when this pre-Repair Install "crash" happened?
>>>>>>
>>>>>> Did a Norton or McAfee free-trial come preinstalled on the computer
>>>>>> when
>>>>>> you bought it?
>>>>>>
>>>>>>
>>>>>> Phil wrote:
>>>>>>> no, did not format. I assumed ( and i shouldn't have) That using the
>>>>>>> restore
>>>>>>> disk would put everything back to factory. I could not find any info
>>>>>>> on
>>>>>>> hard
>>>>>>> drive used in system either so i have no other disks but the restore
>>>>>>> disks.
>>>>>>> I took a movie using a camera so i could pause for error meesage. It
>>>>>>> wasn't
>>>>>>> very clear but what i could see is
>>>>>>> Fata system error
>>>>>>> process system (process) terminated.
>>>>>>> 0x00000000
>>>>>>>
>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>> Did you format the HDD before using the restore disks? [yes/no]
>>>>>>>>
>>>>>>>> Phil wrote:
>>>>>>>>> I have win xp home and ibelieve service pack 1. It is the restore
>>>>>>>>> disk
>>>>>>>>> from
>>>>>>>>> hp that came with the laptop. As far as the error code, it happens
>>>>>>>>> so
>>>>>>>>> fast
>>>>>>>>> that i do not have time to read it.It just recycles thru start up.
>>>>>>>>> Further
>>>>>>>>> things I tried today. After restoring with the HP disks I then
>>>>>>>>> took
>>>>>>>>> a
>>>>>>>>> win xp
>>>>>>>>> with sp2 and put on as an upgrade. All seamed to be well until it
>>>>>>>>> told
>>>>>>>>> me I
>>>>>>>>> had 56 updates. I downloaded them and the same thing happened.
>>>>>>>>> Sorry
>>>>>>>>> but
>>>>>>>>> i
>>>>>>>>> can not read the error,
>>>>>>>>>
>>>>>>>>>> Whenever you ask about Windows, it's important to state what
>>>>>>>>>> version
>>>>>>>>>> you have, including the service pack.
>>>>>>>>>>
>>>>>>>>>> If you can do the following procedure in Safe Mode it will be
>>>>>>>>>> easier.
>>>>>>>>>>
>>>>>>>>>> In Safe Mode or in 'normal' mode: Control Panel > System >
>>>>>>>>>> Advanced
>>>>>>>>>> tab
>>>>>>>>>> Startup and Recovery Settings button > Advanced tab > remove the
>>>>>>>>>> check mark from 'Automatically restart.'
>>>>>>>>>>
>>>>>>>>>> Now restart your computer. When your computer freezes at a blue
>>>>>>>>>> screen,
>>>>>>>>>> read the message. At the bottom of the message, copy the number
>>>>>>>>>> (it
>>>>>>>>>> begins with 0x000...) and the name of the error
>>>>>>>>>> (LOOKS_LIKE_THIS.)
>>>>>>>>>>
>>>>>>>>>> Post again with your complete version of Windows, any clues you
>>>>>>>>>> might
>>>>>>>>>> have to explain your problem, and the number and name of the
>>>>>>>>>> error
>>>>>>>>>> you
>>>>>>>>>> saw.
>>>>>>>>>>
>>>>>>>>>> "Phil" wrote:
>>>>>>>>>>> Recently had a crash. I used the restore disks to put back to
>>>>>>>>>>> factory
>>>>>>>>>>> settings. I can not do any updates. The computer kept
>>>>>>>>>>> restarting.
>>>>>>>>>>> It
>>>>>>>>>>> is an
>>>>>>>>>>> AMD 2500. 1 gig memory. I went to HP.com and downloaded some
>>>>>>>>>>> updated
>>>>>>>>>>> drives and tried again. This time it runs to the compag desktop
>>>>>>>>>>> screen
>>>>>>>>>>> and the mouse moves but nothing on desktop. I just restored
>>>>>>>>>>> again
>>>>>>>>>>> and
>>>>>>>>>>> will wait till I get some expert help. Any thought please let me
>>>>>>>>>>> know.
>>>>>>
>>>>>> .
>>>>
>>>> .
>>
>> .

used add remove programs to remove the nortons trial version and the live
update. by good computer i mean no viruses, just scanned. The spe download I
got from your link on here.

"PA Bear [MS MVP]" wrote:

> Did you or did you not also download/run the Norton Removal Tool AFTER you
> "deleted nortons 2003 [free-trialware] using add/remove programs"?
>
> > ...downloaded the sp3 using a known good computer.
>
> How did you determine it was a "known good computer"? Are both computers on
> the same home network and visible/accessibile to each other?
>
> > On extraction it said file corupt.
>
> From where did you download this "sp3" and why did you have to "extract"
> anything? The proper download would have been an EXE file (i.e.,
> WindowsXP-KB936929-SP3-x86-ENU.exe), not a compressed (or ZIP) file.
>
> Phil wrote:
> > i should also note the restore disks are win xp sp1
> <paste>
> > back to the drawing board after the holidays. I formatted the HD,
> > Installed
> > the HP restore disks, deleted nortons 2003 using add/remove programs.
> > Purchased a new thumb drive. downloaded the sp3 using a known good
> > computer.
> > On extraction it said file corupt. Connected to internet on laptop i'm
> > working on and downloaded to desktop. When extracting it said file corupt.
> > That is where i stand at this point.
> > Thanks again, Phil
> </paste>
> >
> > "PA Bear [MS MVP]" wrote:
> >> Try the whole shebang again.
> >>
> >> Back-up any personal data (none of which should be considered 100%
> >> trustworthy at this point) then do a format & clean install of Windows.
> >> Please note that a Repair Install (AKA in-place upgrade) will NOT fix
> >> this!
> >>
> >> cf. http://michaelstevenstech.com/cleanxpinstall.html#steps
> >>
> >> NB: After the clean install, you'll have the equivalent of a "new
> >> computer"
> >> so take care of everything on the following page before otherwise
> >> connecting the machine to the internet (IMPORTANT) or a network (EVEN
> >> MORE
> >> IMPORTANT) and before using a USB key that isn't brand-new or hasn't been
> >> freshly formatted (MOST IMPORTANT OF ALL):
> >>
> >> 5 steps to help protect your new computer before you go online
> >> http://www.microsoft.com/protect/com...nced/xppc.mspx
> >>
> >> Other helpful references include:
> >>
> >> HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
> >> (after a clean install)
> >> http://groups.google.com/group/micro...5afa8ed33e121c
> >>
> >> HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
> >> clean install)
> >> http://groups.google.com/group/micro...66ae41add7dd2b
> >>
> >>
> >> Phil wrote:
> >>> Followed the steps, when i double clicked the winxp sp3 on desktop it
> >>> failed, it said file corupt. should i re-download?
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>
> >>>> Reference:
> >>>>
> >>>> How to perform a repair installation of Windows XP if a later version
> >>>> of
> >>>> Internet Explorer is installed:
> >>>> http://support.microsoft.com/kb/917964
> >>>>
> >>>> Doing the Repair Install without having first uninstalled IE7 and/or
> >>>> IE8
> >>>> caused the problem. The clean install you just did was the ONLY way to
> >>>> correct it after doing so.
> >>>>
> >>>> If the clean install left you with WinXP SP1, you could have skipped
> >>>> SP2
> >>>> and gone straight to SP3.
> >>>>
> >>>> Now that you have SP2 installed, get the computer fully patched per
> >>>> these
> >>>> instructions, Phil:
> >>>> http://groups.google.com/group/micro...66ae41add7dd2b
> >>>>
> >>>> Do NOT install IE7 or IE8 just yet!
> >>>>
> >>>>
> >>>> Phil wrote:
> >>>>> I will answer the best I can It is my father in-laws computer. It was
> >>>>> purchased in 2004. It came with nortons 30 day trial. It was running
> >>>>> IE7
> >>>>> or
> >>>>> possibly IE8, I don't know if he updated that. It was running a
> >>>>> current
> >>>>> mcafee up to date antivirus. After the crash and when I restored I ran
> >>>>> panda
> >>>>> 2010 on it to check it. It did remove 3 objects listed as spyware.
> >>>>> Since
> >>>>> then I have run the restore a few tmes because of trouble with the
> >>>>> updates
> >>>>> and not being able to start computer.
> >>>>> After reading your post today. Using the recovery console I formatted
> >>>>> the
> >>>>> drive. I installed win xp with sp2. I did not use the recovery disks.
> >>>>> I
> >>>>> have
> >>>>> to this point updated all the drivers and the bios through HP updates
> >>>>> on
> >>>>> there site. I updated the software through Microsoft site. It now
> >>>>> says
> >>>>> that
> >>>>> I have 129 critical updates. I am very gun shy as to what to download
> >>>>> at
> >>>>> this point. I will wait until I get further advise.
> >>>>> Thank you again. Phil
> >>>>>
> >>>>> "PA Bear [MS MVP]" wrote:
> >>>>>> Had you installed IE7 and/or IE8 before doing the Repair Install?
> >>>>>>
> >>>>>> Was this pre-Repair Install "crash" in any way related to a
> >>>>>> "hijackware"
> >>>>>> infection or other security-related problems (e.g., Automatic Updates
> >>>>>> had
> >>>>>> stopped working; misdirected search results; "scareware" pop-ups)?
> >>>>>>
> >>>>>> What anti-virus application or security suite was installed and was
> >>>>>> your
> >>>>>> subscription current when this pre-Repair Install "crash" happened?
> >>>>>>
> >>>>>> Did a Norton or McAfee free-trial come preinstalled on the computer
> >>>>>> when
> >>>>>> you bought it?
> >>>>>>
> >>>>>>
> >>>>>> Phil wrote:
> >>>>>>> no, did not format. I assumed ( and i shouldn't have) That using the
> >>>>>>> restore
> >>>>>>> disk would put everything back to factory. I could not find any info
> >>>>>>> on
> >>>>>>> hard
> >>>>>>> drive used in system either so i have no other disks but the restore
> >>>>>>> disks.
> >>>>>>> I took a movie using a camera so i could pause for error meesage. It
> >>>>>>> wasn't
> >>>>>>> very clear but what i could see is
> >>>>>>> Fata system error
> >>>>>>> process system (process) terminated.
> >>>>>>> 0x00000000
> >>>>>>>
> >>>>>>> "PA Bear [MS MVP]" wrote:
> >>>>>>>> Did you format the HDD before using the restore disks? [yes/no]
> >>>>>>>>
> >>>>>>>> Phil wrote:
> >>>>>>>>> I have win xp home and ibelieve service pack 1. It is the restore
> >>>>>>>>> disk
> >>>>>>>>> from
> >>>>>>>>> hp that came with the laptop. As far as the error code, it happens
> >>>>>>>>> so
> >>>>>>>>> fast
> >>>>>>>>> that i do not have time to read it.It just recycles thru start up.
> >>>>>>>>> Further
> >>>>>>>>> things I tried today. After restoring with the HP disks I then
> >>>>>>>>> took
> >>>>>>>>> a
> >>>>>>>>> win xp
> >>>>>>>>> with sp2 and put on as an upgrade. All seamed to be well until it
> >>>>>>>>> told
> >>>>>>>>> me I
> >>>>>>>>> had 56 updates. I downloaded them and the same thing happened.
> >>>>>>>>> Sorry
> >>>>>>>>> but
> >>>>>>>>> i
> >>>>>>>>> can not read the error,
> >>>>>>>>>
> >>>>>>>>>> Whenever you ask about Windows, it's important to state what
> >>>>>>>>>> version
> >>>>>>>>>> you have, including the service pack.
> >>>>>>>>>>
> >>>>>>>>>> If you can do the following procedure in Safe Mode it will be
> >>>>>>>>>> easier.
> >>>>>>>>>>
> >>>>>>>>>> In Safe Mode or in 'normal' mode: Control Panel > System >
> >>>>>>>>>> Advanced
> >>>>>>>>>> tab
> >>>>>>>>>> Startup and Recovery Settings button > Advanced tab > remove the
> >>>>>>>>>> check mark from 'Automatically restart.'
> >>>>>>>>>>
> >>>>>>>>>> Now restart your computer. When your computer freezes at a blue
> >>>>>>>>>> screen,
> >>>>>>>>>> read the message. At the bottom of the message, copy the number
> >>>>>>>>>> (it
> >>>>>>>>>> begins with 0x000...) and the name of the error
> >>>>>>>>>> (LOOKS_LIKE_THIS.)
> >>>>>>>>>>
> >>>>>>>>>> Post again with your complete version of Windows, any clues you
> >>>>>>>>>> might
> >>>>>>>>>> have to explain your problem, and the number and name of the
> >>>>>>>>>> error
> >>>>>>>>>> you
> >>>>>>>>>> saw.
> >>>>>>>>>>
> >>>>>>>>>> "Phil" wrote:
> >>>>>>>>>>> Recently had a crash. I used the restore disks to put back to
> >>>>>>>>>>> factory
> >>>>>>>>>>> settings. I can not do any updates. The computer kept
> >>>>>>>>>>> restarting.
> >>>>>>>>>>> It
> >>>>>>>>>>> is an
> >>>>>>>>>>> AMD 2500. 1 gig memory. I went to HP.com and downloaded some
> >>>>>>>>>>> updated
> >>>>>>>>>>> drives and tried again. This time it runs to the compag desktop
> >>>>>>>>>>> screen
> >>>>>>>>>>> and the mouse moves but nothing on desktop. I just restored
> >>>>>>>>>>> again
> >>>>>>>>>>> and
> >>>>>>>>>>> will wait till I get some expert help. Any thought please let me
> >>>>>>>>>>> know.
> >>>>>>
> >>>>>> .
> >>>>
> >>>> .
> >>
> >> .
>
> .
>

in fact i tried to download jave 6.17 and that also says corrupt.

"PA Bear [MS MVP]" wrote:

> Did you or did you not also download/run the Norton Removal Tool AFTER you
> "deleted nortons 2003 [free-trialware] using add/remove programs"?
>
> > ...downloaded the sp3 using a known good computer.
>
> How did you determine it was a "known good computer"? Are both computers on
> the same home network and visible/accessibile to each other?
>
> > On extraction it said file corupt.
>
> From where did you download this "sp3" and why did you have to "extract"
> anything? The proper download would have been an EXE file (i.e.,
> WindowsXP-KB936929-SP3-x86-ENU.exe), not a compressed (or ZIP) file.
>
> Phil wrote:
> > i should also note the restore disks are win xp sp1
> <paste>
> > back to the drawing board after the holidays. I formatted the HD,
> > Installed
> > the HP restore disks, deleted nortons 2003 using add/remove programs.
> > Purchased a new thumb drive. downloaded the sp3 using a known good
> > computer.
> > On extraction it said file corupt. Connected to internet on laptop i'm
> > working on and downloaded to desktop. When extracting it said file corupt.
> > That is where i stand at this point.
> > Thanks again, Phil
> </paste>
> >
> > "PA Bear [MS MVP]" wrote:
> >> Try the whole shebang again.
> >>
> >> Back-up any personal data (none of which should be considered 100%
> >> trustworthy at this point) then do a format & clean install of Windows.
> >> Please note that a Repair Install (AKA in-place upgrade) will NOT fix
> >> this!
> >>
> >> cf. http://michaelstevenstech.com/cleanxpinstall.html#steps
> >>
> >> NB: After the clean install, you'll have the equivalent of a "new
> >> computer"
> >> so take care of everything on the following page before otherwise
> >> connecting the machine to the internet (IMPORTANT) or a network (EVEN
> >> MORE
> >> IMPORTANT) and before using a USB key that isn't brand-new or hasn't been
> >> freshly formatted (MOST IMPORTANT OF ALL):
> >>
> >> 5 steps to help protect your new computer before you go online
> >> http://www.microsoft.com/protect/com...nced/xppc.mspx
> >>
> >> Other helpful references include:
> >>
> >> HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
> >> (after a clean install)
> >> http://groups.google.com/group/micro...5afa8ed33e121c
> >>
> >> HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
> >> clean install)
> >> http://groups.google.com/group/micro...66ae41add7dd2b
> >>
> >>
> >> Phil wrote:
> >>> Followed the steps, when i double clicked the winxp sp3 on desktop it
> >>> failed, it said file corupt. should i re-download?
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>
> >>>> Reference:
> >>>>
> >>>> How to perform a repair installation of Windows XP if a later version
> >>>> of
> >>>> Internet Explorer is installed:
> >>>> http://support.microsoft.com/kb/917964
> >>>>
> >>>> Doing the Repair Install without having first uninstalled IE7 and/or
> >>>> IE8
> >>>> caused the problem. The clean install you just did was the ONLY way to
> >>>> correct it after doing so.
> >>>>
> >>>> If the clean install left you with WinXP SP1, you could have skipped
> >>>> SP2
> >>>> and gone straight to SP3.
> >>>>
> >>>> Now that you have SP2 installed, get the computer fully patched per
> >>>> these
> >>>> instructions, Phil:
> >>>> http://groups.google.com/group/micro...66ae41add7dd2b
> >>>>
> >>>> Do NOT install IE7 or IE8 just yet!
> >>>>
> >>>>
> >>>> Phil wrote:
> >>>>> I will answer the best I can It is my father in-laws computer. It was
> >>>>> purchased in 2004. It came with nortons 30 day trial. It was running
> >>>>> IE7
> >>>>> or
> >>>>> possibly IE8, I don't know if he updated that. It was running a
> >>>>> current
> >>>>> mcafee up to date antivirus. After the crash and when I restored I ran
> >>>>> panda
> >>>>> 2010 on it to check it. It did remove 3 objects listed as spyware.
> >>>>> Since
> >>>>> then I have run the restore a few tmes because of trouble with the
> >>>>> updates
> >>>>> and not being able to start computer.
> >>>>> After reading your post today. Using the recovery console I formatted
> >>>>> the
> >>>>> drive. I installed win xp with sp2. I did not use the recovery disks.
> >>>>> I
> >>>>> have
> >>>>> to this point updated all the drivers and the bios through HP updates
> >>>>> on
> >>>>> there site. I updated the software through Microsoft site. It now
> >>>>> says
> >>>>> that
> >>>>> I have 129 critical updates. I am very gun shy as to what to download
> >>>>> at
> >>>>> this point. I will wait until I get further advise.
> >>>>> Thank you again. Phil
> >>>>>
> >>>>> "PA Bear [MS MVP]" wrote:
> >>>>>> Had you installed IE7 and/or IE8 before doing the Repair Install?
> >>>>>>
> >>>>>> Was this pre-Repair Install "crash" in any way related to a
> >>>>>> "hijackware"
> >>>>>> infection or other security-related problems (e.g., Automatic Updates
> >>>>>> had
> >>>>>> stopped working; misdirected search results; "scareware" pop-ups)?
> >>>>>>
> >>>>>> What anti-virus application or security suite was installed and was
> >>>>>> your
> >>>>>> subscription current when this pre-Repair Install "crash" happened?
> >>>>>>
> >>>>>> Did a Norton or McAfee free-trial come preinstalled on the computer
> >>>>>> when
> >>>>>> you bought it?
> >>>>>>
> >>>>>>
> >>>>>> Phil wrote:
> >>>>>>> no, did not format. I assumed ( and i shouldn't have) That using the
> >>>>>>> restore
> >>>>>>> disk would put everything back to factory. I could not find any info
> >>>>>>> on
> >>>>>>> hard
> >>>>>>> drive used in system either so i have no other disks but the restore
> >>>>>>> disks.
> >>>>>>> I took a movie using a camera so i could pause for error meesage. It
> >>>>>>> wasn't
> >>>>>>> very clear but what i could see is
> >>>>>>> Fata system error
> >>>>>>> process system (process) terminated.
> >>>>>>> 0x00000000
> >>>>>>>
> >>>>>>> "PA Bear [MS MVP]" wrote:
> >>>>>>>> Did you format the HDD before using the restore disks? [yes/no]
> >>>>>>>>
> >>>>>>>> Phil wrote:
> >>>>>>>>> I have win xp home and ibelieve service pack 1. It is the restore
> >>>>>>>>> disk
> >>>>>>>>> from
> >>>>>>>>> hp that came with the laptop. As far as the error code, it happens
> >>>>>>>>> so
> >>>>>>>>> fast
> >>>>>>>>> that i do not have time to read it.It just recycles thru start up.
> >>>>>>>>> Further
> >>>>>>>>> things I tried today. After restoring with the HP disks I then
> >>>>>>>>> took
> >>>>>>>>> a
> >>>>>>>>> win xp
> >>>>>>>>> with sp2 and put on as an upgrade. All seamed to be well until it
> >>>>>>>>> told
> >>>>>>>>> me I
> >>>>>>>>> had 56 updates. I downloaded them and the same thing happened.
> >>>>>>>>> Sorry
> >>>>>>>>> but
> >>>>>>>>> i
> >>>>>>>>> can not read the error,
> >>>>>>>>>
> >>>>>>>>>> Whenever you ask about Windows, it's important to state what
> >>>>>>>>>> version
> >>>>>>>>>> you have, including the service pack.
> >>>>>>>>>>
> >>>>>>>>>> If you can do the following procedure in Safe Mode it will be
> >>>>>>>>>> easier.
> >>>>>>>>>>
> >>>>>>>>>> In Safe Mode or in 'normal' mode: Control Panel > System >
> >>>>>>>>>> Advanced
> >>>>>>>>>> tab
> >>>>>>>>>> Startup and Recovery Settings button > Advanced tab > remove the
> >>>>>>>>>> check mark from 'Automatically restart.'
> >>>>>>>>>>
> >>>>>>>>>> Now restart your computer. When your computer freezes at a blue
> >>>>>>>>>> screen,
> >>>>>>>>>> read the message. At the bottom of the message, copy the number
> >>>>>>>>>> (it
> >>>>>>>>>> begins with 0x000...) and the name of the error
> >>>>>>>>>> (LOOKS_LIKE_THIS.)
> >>>>>>>>>>
> >>>>>>>>>> Post again with your complete version of Windows, any clues you
> >>>>>>>>>> might
> >>>>>>>>>> have to explain your problem, and the number and name of the
> >>>>>>>>>> error
> >>>>>>>>>> you
> >>>>>>>>>> saw.
> >>>>>>>>>>
> >>>>>>>>>> "Phil" wrote:
> >>>>>>>>>>> Recently had a crash. I used the restore disks to put back to
> >>>>>>>>>>> factory
> >>>>>>>>>>> settings. I can not do any updates. The computer kept
> >>>>>>>>>>> restarting.
> >>>>>>>>>>> It
> >>>>>>>>>>> is an
> >>>>>>>>>>> AMD 2500. 1 gig memory. I went to HP.com and downloaded some
> >>>>>>>>>>> updated
> >>>>>>>>>>> drives and tried again. This time it runs to the compag desktop
> >>>>>>>>>>> screen
> >>>>>>>>>>> and the mouse moves but nothing on desktop. I just restored
> >>>>>>>>>>> again
> >>>>>>>>>>> and
> >>>>>>>>>>> will wait till I get some expert help. Any thought please let me
> >>>>>>>>>>> know.
> >>>>>>
> >>>>>> .
> >>>>
> >>>> .
> >>
> >> .
>
> .
>

Start all over again all over again.

After you uninstall the Norton free-trial this time around, download/run the
Norton Removal Tool & reboot BEFORE installing a replacement anti-virus
application:

1. Download the Norton Removal Tool, saving it to your desktop:
ftp://ftp.symantec.com/public/englis...moval_Tool.exe

2. Close all open applications (i.e., anything with an icon on the taskbar).

3. Double-click on the file you saved in #1 above to run the utility. Don't
TOUCH your keyboard until the run completes, then reboot.


Phil wrote:
> in fact i tried to download jave 6.17 and that also says corrupt.
>
> "PA Bear [MS MVP]" wrote:
>
>> Did you or did you not also download/run the Norton Removal Tool AFTER
>> you
>> "deleted nortons 2003 [free-trialware] using add/remove programs"?
>>
>>> ...downloaded the sp3 using a known good computer.
>>
>> How did you determine it was a "known good computer"? Are both computers
>> on the same home network and visible/accessibile to each other?
>>
>>> On extraction it said file corupt.
>>
>> From where did you download this "sp3" and why did you have to "extract"
>> anything? The proper download would have been an EXE file (i.e.,
>> WindowsXP-KB936929-SP3-x86-ENU.exe), not a compressed (or ZIP) file.
>>
>> Phil wrote:
>>> i should also note the restore disks are win xp sp1
>> <paste>
>>> back to the drawing board after the holidays. I formatted the HD,
>>> Installed
>>> the HP restore disks, deleted nortons 2003 using add/remove programs.
>>> Purchased a new thumb drive. downloaded the sp3 using a known good
>>> computer.
>>> On extraction it said file corupt. Connected to internet on laptop i'm
>>> working on and downloaded to desktop. When extracting it said file
>>> corupt.
>>> That is where i stand at this point.
>>> Thanks again, Phil
>> </paste>
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Try the whole shebang again.
>>>>
>>>> Back-up any personal data (none of which should be considered 100%
>>>> trustworthy at this point) then do a format & clean install of Windows.
>>>> Please note that a Repair Install (AKA in-place upgrade) will NOT fix
>>>> this!
>>>>
>>>> cf. http://michaelstevenstech.com/cleanxpinstall.html#steps
>>>>
>>>> NB: After the clean install, you'll have the equivalent of a "new
>>>> computer"
>>>> so take care of everything on the following page before otherwise
>>>> connecting the machine to the internet (IMPORTANT) or a network (EVEN
>>>> MORE
>>>> IMPORTANT) and before using a USB key that isn't brand-new or hasn't
>>>> been
>>>> freshly formatted (MOST IMPORTANT OF ALL):
>>>>
>>>> 5 steps to help protect your new computer before you go online
>>>> http://www.microsoft.com/protect/com...nced/xppc.mspx
>>>>
>>>> Other helpful references include:
>>>>
>>>> HOW TO get a computer running WinXP Gold (no Service Packs) fully
>>>> patched
>>>> (after a clean install)
>>>> http://groups.google.com/group/micro...5afa8ed33e121c
>>>>
>>>> HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after
>>>> a
>>>> clean install)
>>>> http://groups.google.com/group/micro...66ae41add7dd2b
>>>>
>>>>
>>>> Phil wrote:
>>>>> Followed the steps, when i double clicked the winxp sp3 on desktop it
>>>>> failed, it said file corupt. should i re-download?
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>
>>>>>> Reference:
>>>>>>
>>>>>> How to perform a repair installation of Windows XP if a later version
>>>>>> of
>>>>>> Internet Explorer is installed:
>>>>>> http://support.microsoft.com/kb/917964
>>>>>>
>>>>>> Doing the Repair Install without having first uninstalled IE7 and/or
>>>>>> IE8
>>>>>> caused the problem. The clean install you just did was the ONLY way
>>>>>> to
>>>>>> correct it after doing so.
>>>>>>
>>>>>> If the clean install left you with WinXP SP1, you could have skipped
>>>>>> SP2
>>>>>> and gone straight to SP3.
>>>>>>
>>>>>> Now that you have SP2 installed, get the computer fully patched per
>>>>>> these
>>>>>> instructions, Phil:
>>>>>> http://groups.google.com/group/micro...66ae41add7dd2b
>>>>>>
>>>>>> Do NOT install IE7 or IE8 just yet!
>>>>>>
>>>>>>
>>>>>> Phil wrote:
>>>>>>> I will answer the best I can It is my father in-laws computer. It
>>>>>>> was
>>>>>>> purchased in 2004. It came with nortons 30 day trial. It was running
>>>>>>> IE7
>>>>>>> or
>>>>>>> possibly IE8, I don't know if he updated that. It was running a
>>>>>>> current
>>>>>>> mcafee up to date antivirus. After the crash and when I restored I
>>>>>>> ran
>>>>>>> panda
>>>>>>> 2010 on it to check it. It did remove 3 objects listed as spyware.
>>>>>>> Since
>>>>>>> then I have run the restore a few tmes because of trouble with the
>>>>>>> updates
>>>>>>> and not being able to start computer.
>>>>>>> After reading your post today. Using the recovery console I
>>>>>>> formatted
>>>>>>> the
>>>>>>> drive. I installed win xp with sp2. I did not use the recovery
>>>>>>> disks.
>>>>>>> I
>>>>>>> have
>>>>>>> to this point updated all the drivers and the bios through HP
>>>>>>> updates
>>>>>>> on
>>>>>>> there site. I updated the software through Microsoft site. It now
>>>>>>> says
>>>>>>> that
>>>>>>> I have 129 critical updates. I am very gun shy as to what to
>>>>>>> download
>>>>>>> at
>>>>>>> this point. I will wait until I get further advise.
>>>>>>> Thank you again. Phil
>>>>>>>
>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>> Had you installed IE7 and/or IE8 before doing the Repair Install?
>>>>>>>>
>>>>>>>> Was this pre-Repair Install "crash" in any way related to a
>>>>>>>> "hijackware"
>>>>>>>> infection or other security-related problems (e.g., Automatic
>>>>>>>> Updates
>>>>>>>> had
>>>>>>>> stopped working; misdirected search results; "scareware" pop-ups)?
>>>>>>>>
>>>>>>>> What anti-virus application or security suite was installed and was
>>>>>>>> your
>>>>>>>> subscription current when this pre-Repair Install "crash" happened?
>>>>>>>>
>>>>>>>> Did a Norton or McAfee free-trial come preinstalled on the computer
>>>>>>>> when
>>>>>>>> you bought it?
>>>>>>>>
>>>>>>>>
>>>>>>>> Phil wrote:
>>>>>>>>> no, did not format. I assumed ( and i shouldn't have) That using
>>>>>>>>> the
>>>>>>>>> restore
>>>>>>>>> disk would put everything back to factory. I could not find any
>>>>>>>>> info
>>>>>>>>> on
>>>>>>>>> hard
>>>>>>>>> drive used in system either so i have no other disks but the
>>>>>>>>> restore
>>>>>>>>> disks.
>>>>>>>>> I took a movie using a camera so i could pause for error meesage.
>>>>>>>>> It
>>>>>>>>> wasn't
>>>>>>>>> very clear but what i could see is
>>>>>>>>> Fata system error
>>>>>>>>> process system (process) terminated.
>>>>>>>>> 0x00000000
>>>>>>>>>
>>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>> Did you format the HDD before using the restore disks? [yes/no]
>>>>>>>>>>
>>>>>>>>>> Phil wrote:
>>>>>>>>>>> I have win xp home and ibelieve service pack 1. It is the
>>>>>>>>>>> restore
>>>>>>>>>>> disk
>>>>>>>>>>> from
>>>>>>>>>>> hp that came with the laptop. As far as the error code, it
>>>>>>>>>>> happens
>>>>>>>>>>> so
>>>>>>>>>>> fast
>>>>>>>>>>> that i do not have time to read it.It just recycles thru start
>>>>>>>>>>> up.
>>>>>>>>>>> Further
>>>>>>>>>>> things I tried today. After restoring with the HP disks I then
>>>>>>>>>>> took
>>>>>>>>>>> a
>>>>>>>>>>> win xp
>>>>>>>>>>> with sp2 and put on as an upgrade. All seamed to be well until
>>>>>>>>>>> it
>>>>>>>>>>> told
>>>>>>>>>>> me I
>>>>>>>>>>> had 56 updates. I downloaded them and the same thing happened.
>>>>>>>>>>> Sorry
>>>>>>>>>>> but
>>>>>>>>>>> i
>>>>>>>>>>> can not read the error,
>>>>>>>>>>>
>>>>>>>>>>>> Whenever you ask about Windows, it's important to state what
>>>>>>>>>>>> version
>>>>>>>>>>>> you have, including the service pack.
>>>>>>>>>>>>
>>>>>>>>>>>> If you can do the following procedure in Safe Mode it will be
>>>>>>>>>>>> easier.
>>>>>>>>>>>>
>>>>>>>>>>>> In Safe Mode or in 'normal' mode: Control Panel > System >
>>>>>>>>>>>> Advanced
>>>>>>>>>>>> tab
>>>>>>>>>>>> Startup and Recovery Settings button > Advanced tab > remove
>>>>>>>>>>>> the
>>>>>>>>>>>> check mark from 'Automatically restart.'
>>>>>>>>>>>>
>>>>>>>>>>>> Now restart your computer. When your computer freezes at a blue
>>>>>>>>>>>> screen,
>>>>>>>>>>>> read the message. At the bottom of the message, copy the number
>>>>>>>>>>>> (it
>>>>>>>>>>>> begins with 0x000...) and the name of the error
>>>>>>>>>>>> (LOOKS_LIKE_THIS.)
>>>>>>>>>>>>
>>>>>>>>>>>> Post again with your complete version of Windows, any clues you
>>>>>>>>>>>> might
>>>>>>>>>>>> have to explain your problem, and the number and name of the
>>>>>>>>>>>> error
>>>>>>>>>>>> you
>>>>>>>>>>>> saw.
>>>>>>>>>>>>
>>>>>>>>>>>> "Phil" wrote:
>>>>>>>>>>>>> Recently had a crash. I used the restore disks to put back to
>>>>>>>>>>>>> factory
>>>>>>>>>>>>> settings. I can not do any updates. The computer kept
>>>>>>>>>>>>> restarting.
>>>>>>>>>>>>> It
>>>>>>>>>>>>> is an
>>>>>>>>>>>>> AMD 2500. 1 gig memory. I went to HP.com and downloaded some
>>>>>>>>>>>>> updated
>>>>>>>>>>>>> drives and tried again. This time it runs to the compag
>>>>>>>>>>>>> desktop
>>>>>>>>>>>>> screen
>>>>>>>>>>>>> and the mouse moves but nothing on desktop. I just restored
>>>>>>>>>>>>> again
>>>>>>>>>>>>> and
>>>>>>>>>>>>> will wait till I get some expert help. Any thought please let
>>>>>>>>>>>>> me
>>>>>>>>>>>>> know.
>>>>>>>>
>>>>>>>> .
>>>>>>
>>>>>> .
>>>>
>>>> .
>>
>> .