Can not make Messenger video calls

When I try to make a video call, I get the following message:

Messenger is not available right now. Please try again later. (0x8ac70013)

The video feature has worked in the past, the problem appeared after the
forced upgrade to the latest version of Messenger. I am running Windows 7

I don't have McAfee Site Advisor installed
I don't have WMware installed

I opened a case with Microsoft Support (SRX1118889786ID) , sent various logs
as requested, was told well over a month ago that it will be escalated to a
specialist, heard nothing to date.

Any assistance to resolve this would be greatly appreciated.

Frank

same thing
I hope someone helps us

"Frank Kaufman" wrote:

> When I try to make a video call, I get the following message:
>
> Messenger is not available right now. Please try again later. (0x8ac70013)
>
> The video feature has worked in the past, the problem appeared after the
> forced upgrade to the latest version of Messenger. I am running Windows 7
>
> I don't have McAfee Site Advisor installed
> I don't have WMware installed
>
> I opened a case with Microsoft Support (SRX1118889786ID) , sent various logs
> as requested, was told well over a month ago that it will be escalated to a
> specialist, heard nothing to date.
>
> Any assistance to resolve this would be greatly appreciated.
>
> Frank