Can this be a problem with internet explorer 7

Hi,i know nothing about computers.We are having problems with sometimes when
we get on the internet and open internet explorer 7 the browser bar will be
blank.The page will be blank except icons on the tool bar.It will not let you
click on anything,it doesnt respond.You can click on outlook express,the
welcome page will come up but will not check the mail.Then it to stops
responding.Then we try to close out the mail and internet explorer but it
says not responding. We have to get off the net and restart the
computer,redial and get back on the internet then it will work.
Also we sometimes have a problem with when we try to click on a item or link
in our email or a page on the net it will scroll automailly down the bottom
of the page.
Someone suggested that it could be internet explorer.Please help.

Greetings Katie:

Internet Explorer 7 may exit immediately when it includes an add-on and
you start it in Windows XP or in Windows Server 2003
http://support.microsoft.com/kb/928426

Excerpt: "This problem may occur if an add-on conflicts with Internet
Explorer."

Internet Explorer 7 does not start correctly or stops responding
unexpectedly
http://support.microsoft.com/kb/926449

Excerpt:
"Browser stability issues may occur when one or more of the following
conditions are true:
* There is an issue with add-ons
* There are damaged or corrupted files
* There are configuration issues"

Error message when you start Internet Explorer 7 or try to access a
Web site: "Internet Explorer cannot display the Webpage"
http://support.microsoft.com/kb/926431

Excerpt:
"The problem may occur for many reasons. These reasons include, but are
not limited to, the following:

* Connectivity issues or network-related issues...
* Third-party software or Internet connection settings issues...
* Internet Explorer 7 configuration settings issues...
* Damaged or missing core Windows files..."

---
Leonard Grey
Errare humanum est

Katie wrote:
> Hi,i know nothing about computers.We are having problems with sometimes when
> we get on the internet and open internet explorer 7 the browser bar will be
> blank.The page will be blank except icons on the tool bar.It will not let you
> click on anything,it doesnt respond.You can click on outlook express,the
> welcome page will come up but will not check the mail.Then it to stops
> responding.Then we try to close out the mail and internet explorer but it
> says not responding. We have to get off the net and restart the
> computer,redial and get back on the internet then it will work.
> Also we sometimes have a problem with when we try to click on a item or link
> in our email or a page on the net it will scroll automailly down the bottom
> of the page.
> Someone suggested that it could be internet explorer.Please help.

"Katie" <> wrote in message
news:9274A8CA-8A4D-464B-943C-...
> Hi,i know nothing about computers.We are having problems with sometimes
> when
> we get on the internet and open internet explorer 7 the browser bar will
> be
> blank.The page will be blank except icons on the tool bar.It will not let
> you
> click on anything,it doesnt respond.You can click on outlook express,the
> welcome page will come up but will not check the mail.Then it to stops
> responding.Then we try to close out the mail and internet explorer but it
> says not responding. We have to get off the net and restart the
> computer,redial and get back on the internet then it will work.
> Also we sometimes have a problem with when we try to click on a item or
> link
> in our email or a page on the net it will scroll automailly down the
> bottom
> of the page.
> Someone suggested that it could be internet explorer.Please help.

I know of two causes for the vast majority of such problems:
1. Incompatible add-ons: What if you right click the IE icon on the desktop
and choose Start Without Add-ons?
Or go to Start | All Programs | Accessories | System Tools | Internet
Explorer (No Add-ons).

2. Malware already installed on the computer: Help with malware
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/...moving_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing Messenger Plus, whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't expect an answer to email.

1. Does this behavior persist if you start IE7 in No Add-ons mode?

To start IE7 in No Add-ons mode:

Right-click on the blue IE desktop icon and select Start without Add-ons; or

Start > (All) Programs > Accessories > System Tools > Internet Explorer (No
add-ons).

More:

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. Does the problem persist if you Reset IE7 Settings (RIES)?
http://support.microsoft.com/kb/923737

3. If you uninstall IE7 (which automatically returns you to IE6) and don't
reinstall it, does this behavior persist?

Uninstalling IE7
http://www.ie-vista.com/kbase2.html

How to uninstall Internet Explorer 7:
http://support.microsoft.com/kb/927177

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/200...lications.aspx

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Katie wrote:
> Hi,i know nothing about computers.We are having problems with sometimes
> when
> we get on the internet and open internet explorer 7 the browser bar will
> be
> blank.The page will be blank except icons on the tool bar.It will not let
> you click on anything,it doesnt respond.You can click on outlook
> express,the
> welcome page will come up but will not check the mail.Then it to stops
> responding.Then we try to close out the mail and internet explorer but it
> says not responding. We have to get off the net and restart the
> computer,redial and get back on the internet then it will work.
> Also we sometimes have a problem with when we try to click on a item or
> link
> in our email or a page on the net it will scroll automailly down the
> bottom
> of the page.
> Someone suggested that it could be internet explorer.Please help.