Cannot access printer properties

I have 3 computers on my network that can no longer access the printer
properties or preferences.. They all started on the same day and the
previous evening system restore made a checkpoint for Software Update
Services 3.0. I am pretty sure that this is the culprit, since I reimaged
one of the machines to an earlier date using TrueImage and all worked fine
until once again that update was installed and it quit working again. I can
delete and add new printers and they will print, but still cannot access
properties. When we try to print checks from Great Plains and need to change
the properties to specify a stub tray, we cannot access from there either.

I uninstalled all updates up to the date this issue started and tried system
restore but neither worked. I have seen instances of this in searching for
an answer but have not been able to find a solution. Can anyone help?

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


mf3535 wrote:
> I have 3 computers on my network that can no longer access the printer
> properties or preferences.. They all started on the same day and the
> previous evening system restore made a checkpoint for Software Update
> Services 3.0. I am pretty sure that this is the culprit, since I reimaged
> one of the machines to an earlier date using TrueImage and all worked fine
> until once again that update was installed and it quit working again. I
> can
> delete and add new printers and they will print, but still cannot access
> properties. When we try to print checks from Great Plains and need to
> change the properties to specify a stub tray, we cannot access from there
> either.
>
> I uninstalled all updates up to the date this issue started and tried
> system
> restore but neither worked. I have seen instances of this in searching
> for
> an answer but have not been able to find a solution. Can anyone help?