Cannot access Windows Update Page

every time i try to update windows, the link to the update page fails to load
up, and i get the "page cannot be displayed error". i have absolutely no idea
what has happened. i recently had to reinstall windows xp on my system due to
a hard drive copy error, but everything seemed to install fine with no
complications or errors. can anybody help me?
this is the only page that this happens, other than the occasional mishap
when navigating the internet.

http://v4.windowsupdate.microsoft.com/troubleshoot/

could be:
win update page display error

This may occur if Service Pack 1 has been removed from the computer either
through System
Restore or by reinstalling Windows XP into the same directory. You may see
a page that states that the Web page has an unexpected error or cannot
display the page that was requested.

The value for the CSDVersion in
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Windows
needs to be changed to 0. If you are comfortable editing the registry,
follow the instructions below.
1. Click "Start," and then click "Run."
2. In the Open box type regedit and click "OK."
3. Browse in the left frame to:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Windows
4. In the right frame you will see the key CSDVersion. Double click this key.
5. Change the value to 0 and click "OK."
6. Restart the computer.

i don't see an entry that says CSDVersion. i have CSDReleaseType, and it was
already set at 0.


"jim riverman" wrote:

> http://v4.windowsupdate.microsoft.com/troubleshoot/
>
> could be:
> win update page display error
>
> This may occur if Service Pack 1 has been removed from the computer either
> through System
> Restore or by reinstalling Windows XP into the same directory. You may see
> a page that states that the Web page has an unexpected error or cannot
> display the page that was requested.
>
> The value for the CSDVersion in
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Windows
> needs to be changed to 0. If you are comfortable editing the registry,
> follow the instructions below.
> 1. Click "Start," and then click "Run."
> 2. In the Open box type regedit and click "OK."
> 3. Browse in the left frame to:
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Windows
> 4. In the right frame you will see the key CSDVersion. Double click this key.
> 5. Change the value to 0 and click "OK."
> 6. Restart the computer.
>
>
>

http://support.microsoft.com/default.aspx?scid=kb;[LN];830086
"Windows Update has encountered an error cannot display the requested page" error
message - Microsoft Windows XP Home Edition SP1

http://support.microsoft.com/?kbid=193385
WINUP: Problems When Viewing or Downloading From Windows Update

Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/
Windows Update has encountered an error and cannot display the requested page.

http://support.microsoft.com/default...B;EN-US;836962
You receive an "Error 0x800A138F" error message when you click a link on the Windows
Update Web site WinXP & Win2000



You receive Initialization error 0x80072F78 while the Windows Update Web site is
loading
http://support.microsoft.com/?kbid=836985
When you try to use Microsoft Internet Explorer to update the Microsoft Windows
operating system from the Windows Update Web site, you may receive an error message
that is similar to the following:
Windows Update has encountered an error and cannot display the requested page.

http://support.microsoft.com/default...b;en-us;883614
You receive a "Windows Update has encountered an error and cannot display the
requested page" error message when you try to install an update



"dcj666" <> wrote in message
news:F342D1D2-068B-4F47-91F7-...
> every time i try to update windows, the link to the update page fails to load
> up, and i get the "page cannot be displayed error". i have absolutely no idea
> what has happened. i recently had to reinstall windows xp on my system due to
> a hard drive copy error, but everything seemed to install fine with no
> complications or errors. can anybody help me?
> this is the only page that this happens, other than the occasional mishap
> when navigating the internet.

none of those worked. i noticed that several of them mention a
"windowsupdate" folder in program files, and i have found no file by that
name. should i just request a cd copy of the update, or does anybody out
there know how i can fix this.
just to reiterate, i don't get any sort of windows update error at all, it's
just that when i go to access the windows update page, the page fails to load
and i get the typical "this page cannot be displayed" message that usually
appears from a bad link.


"Taurarian" wrote:

> http://support.microsoft.com/default.aspx?scid=kb;[LN];830086
> "Windows Update has encountered an error cannot display the requested page" error
> message - Microsoft Windows XP Home Edition SP1
>
> http://support.microsoft.com/?kbid=193385
> WINUP: Problems When Viewing or Downloading From Windows Update
>
> Windows Update Troubleshooter
> http://v4.windowsupdate.microsoft.com/troubleshoot/
> Windows Update has encountered an error and cannot display the requested page.
>
> http://support.microsoft.com/default...B;EN-US;836962
> You receive an "Error 0x800A138F" error message when you click a link on the Windows
> Update Web site WinXP & Win2000
>
>
>
> You receive Initialization error 0x80072F78 while the Windows Update Web site is
> loading
> http://support.microsoft.com/?kbid=836985
> When you try to use Microsoft Internet Explorer to update the Microsoft Windows
> operating system from the Windows Update Web site, you may receive an error message
> that is similar to the following:
> Windows Update has encountered an error and cannot display the requested page.
>
> http://support.microsoft.com/default...b;en-us;883614
> You receive a "Windows Update has encountered an error and cannot display the
> requested page" error message when you try to install an update
>
>
>
> "dcj666" <> wrote in message
> news:F342D1D2-068B-4F47-91F7-...
> > every time i try to update windows, the link to the update page fails to load
> > up, and i get the "page cannot be displayed error". i have absolutely no idea
> > what has happened. i recently had to reinstall windows xp on my system due to
> > a hard drive copy error, but everything seemed to install fine with no
> > complications or errors. can anybody help me?
> > this is the only page that this happens, other than the occasional mishap
> > when navigating the internet.
>
>

Hi there, perhaps try:

https in front of the update site address instead of the normal http address.
See if that makes a difference.

Doesn't hurt to order the CD for the updates either.


"dcj666" wrote:

> none of those worked. i noticed that several of them mention a
> "windowsupdate" folder in program files, and i have found no file by that
> name. should i just request a cd copy of the update, or does anybody out
> there know how i can fix this.
> just to reiterate, i don't get any sort of windows update error at all, it's
> just that when i go to access the windows update page, the page fails to load
> and i get the typical "this page cannot be displayed" message that usually
> appears from a bad link.
>
>
> "Taurarian" wrote:
>
> > http://support.microsoft.com/default.aspx?scid=kb;[LN];830086
> > "Windows Update has encountered an error cannot display the requested page" error
> > message - Microsoft Windows XP Home Edition SP1
> >
> > http://support.microsoft.com/?kbid=193385
> > WINUP: Problems When Viewing or Downloading From Windows Update
> >
> > Windows Update Troubleshooter
> > http://v4.windowsupdate.microsoft.com/troubleshoot/
> > Windows Update has encountered an error and cannot display the requested page.
> >
> > http://support.microsoft.com/default...B;EN-US;836962
> > You receive an "Error 0x800A138F" error message when you click a link on the Windows
> > Update Web site WinXP & Win2000
> >
> >
> >
> > You receive Initialization error 0x80072F78 while the Windows Update Web site is
> > loading
> > http://support.microsoft.com/?kbid=836985
> > When you try to use Microsoft Internet Explorer to update the Microsoft Windows
> > operating system from the Windows Update Web site, you may receive an error message
> > that is similar to the following:
> > Windows Update has encountered an error and cannot display the requested page.
> >
> > http://support.microsoft.com/default...b;en-us;883614
> > You receive a "Windows Update has encountered an error and cannot display the
> > requested page" error message when you try to install an update
> >
> >
> >
> > "dcj666" <> wrote in message
> > news:F342D1D2-068B-4F47-91F7-...
> > > every time i try to update windows, the link to the update page fails to load
> > > up, and i get the "page cannot be displayed error". i have absolutely no idea
> > > what has happened. i recently had to reinstall windows xp on my system due to
> > > a hard drive copy error, but everything seemed to install fine with no
> > > complications or errors. can anybody help me?
> > > this is the only page that this happens, other than the occasional mishap
> > > when navigating the internet.
> >
> >

"dcj666" <> wrote in message news:34BD8DE4-F26E-4420-8190-...
> none of those worked. i noticed that several of them mention a
> "windowsupdate" folder in program files, and i have found no file by that
> name. should i just request a cd copy of the update, or does anybody out
> there know how i can fix this.
> just to reiterate, i don't get any sort of windows update error at all, it's
> just that when i go to access the windows update page, the page fails to load
> and i get the typical "this page cannot be displayed" message that usually
> appears from a bad link.


Most of the confusion in this thread is due to the lack of information
that you have provided. We don't know the version of your OS
or the version of Windows Update you are trying to use.
The suggestions so far assume that it is WUv4. There could be
redirects to WUv5 in a best case but you could also try bypassing
them at least as a diagnostic step.

What is the URL that you are unable to access?

Look for more clues in the *Update.log files under %windir%


---


>
>
> "Taurarian" wrote:
>
>> http://support.microsoft.com/default.aspx?scid=kb;[LN];830086
>> "Windows Update has encountered an error cannot display the requested page" error
>> message - Microsoft Windows XP Home Edition SP1
>>
>> http://support.microsoft.com/?kbid=193385
>> WINUP: Problems When Viewing or Downloading From Windows Update
>>
>> Windows Update Troubleshooter
>> http://v4.windowsupdate.microsoft.com/troubleshoot/
>> Windows Update has encountered an error and cannot display the requested page.
>>
>> http://support.microsoft.com/default...B;EN-US;836962
>> You receive an "Error 0x800A138F" error message when you click a link on the Windows
>> Update Web site WinXP & Win2000
>>
>>
>>
>> You receive Initialization error 0x80072F78 while the Windows Update Web site is
>> loading
>> http://support.microsoft.com/?kbid=836985
>> When you try to use Microsoft Internet Explorer to update the Microsoft Windows
>> operating system from the Windows Update Web site, you may receive an error message
>> that is similar to the following:
>> Windows Update has encountered an error and cannot display the requested page.
>>
>> http://support.microsoft.com/default...b;en-us;883614
>> You receive a "Windows Update has encountered an error and cannot display the
>> requested page" error message when you try to install an update
>>
>>
>>
>> "dcj666" <> wrote in message
>> news:F342D1D2-068B-4F47-91F7-...
>> > every time i try to update windows, the link to the update page fails to load
>> > up, and i get the "page cannot be displayed error". i have absolutely no idea
>> > what has happened. i recently had to reinstall windows xp on my system due to
>> > a hard drive copy error, but everything seemed to install fine with no
>> > complications or errors. can anybody help me?
>> > this is the only page that this happens, other than the occasional mishap
>> > when navigating the internet.
>>
>>

dcj666,
In one of the replies they added a link to a possible fix from Microsoft.
The fix you are looking for is there but with a slight alteration. Under
Internet Options, click Connections then LAN Settings then Advanced. Under
the Exceptions, add the following sites without the HTTP or the HTTPS.

Windowsupdate.microsoft.com; V4.Windowsupdate.microsoft.com;
Download.Windowsupdate.com;V5.Windowsupdate.micros oft.com

This fixed it for me.



"Taurarian" wrote:

> Hi there, perhaps try:
>
> https in front of the update site address instead of the normal http address.
> See if that makes a difference.
>
> Doesn't hurt to order the CD for the updates either.
>
>
> "dcj666" wrote:
>
> > none of those worked. i noticed that several of them mention a
> > "windowsupdate" folder in program files, and i have found no file by that
> > name. should i just request a cd copy of the update, or does anybody out
> > there know how i can fix this.
> > just to reiterate, i don't get any sort of windows update error at all, it's
> > just that when i go to access the windows update page, the page fails to load
> > and i get the typical "this page cannot be displayed" message that usually
> > appears from a bad link.
> >
> >
> > "Taurarian" wrote:
> >
> > > http://support.microsoft.com/default.aspx?scid=kb;[LN];830086
> > > "Windows Update has encountered an error cannot display the requested page" error
> > > message - Microsoft Windows XP Home Edition SP1
> > >
> > > http://support.microsoft.com/?kbid=193385
> > > WINUP: Problems When Viewing or Downloading From Windows Update
> > >
> > > Windows Update Troubleshooter
> > > http://v4.windowsupdate.microsoft.com/troubleshoot/
> > > Windows Update has encountered an error and cannot display the requested page.
> > >
> > > http://support.microsoft.com/default...B;EN-US;836962
> > > You receive an "Error 0x800A138F" error message when you click a link on the Windows
> > > Update Web site WinXP & Win2000
> > >
> > >
> > >
> > > You receive Initialization error 0x80072F78 while the Windows Update Web site is
> > > loading
> > > http://support.microsoft.com/?kbid=836985
> > > When you try to use Microsoft Internet Explorer to update the Microsoft Windows
> > > operating system from the Windows Update Web site, you may receive an error message
> > > that is similar to the following:
> > > Windows Update has encountered an error and cannot display the requested page.
> > >
> > > http://support.microsoft.com/default...b;en-us;883614
> > > You receive a "Windows Update has encountered an error and cannot display the
> > > requested page" error message when you try to install an update
> > >
> > >
> > >
> > > "dcj666" <> wrote in message
> > > news:F342D1D2-068B-4F47-91F7-...
> > > > every time i try to update windows, the link to the update page fails to load
> > > > up, and i get the "page cannot be displayed error". i have absolutely no idea
> > > > what has happened. i recently had to reinstall windows xp on my system due to
> > > > a hard drive copy error, but everything seemed to install fine with no
> > > > complications or errors. can anybody help me?
> > > > this is the only page that this happens, other than the occasional mishap
> > > > when navigating the internet.
> > >
> > >