Cannot add email account to Windows Live Mail

I have just downloaded Windows Live Mail onto a new laptop
When I try to "Add e-mail account" - I follow the steps (entering my hotmail
account details) & click finish.
THen... nothing.
No errors, no sync. Nothing is downloaded.

The computer is connected to the internet.

I have tried using 2 other hotmail accounts & have the same issue with both.

The Calendar & News Feeds ARE working though. It is just mail

I have Windows Live Mail installed & working with my hotmail address
perfectly fine on another computer.

Any suggestions ? I'm pulling my hair out! (About to go overseas, planning
to take this laptop & use Windows LIve Mail)

http://www.webdevelopersnotes.com/ti...gs_hotmail.php
WLM should recognize the Hotmail address and use the http protocol.
--
Ron Sommer

"smurphy_j" <> wrote in message
news:572951FB-967D-425C-87E7-...
> I have just downloaded Windows Live Mail onto a new laptop
> When I try to "Add e-mail account" - I follow the steps (entering my
> hotmail
> account details) & click finish.
> THen... nothing.
> No errors, no sync. Nothing is downloaded.
>
> The computer is connected to the internet.
>
> I have tried using 2 other hotmail accounts & have the same issue with
> both.
>
> The Calendar & News Feeds ARE working though. It is just mail
>
> I have Windows Live Mail installed & working with my hotmail address
> perfectly fine on another computer.
>
> Any suggestions ? I'm pulling my hair out! (About to go overseas, planning
> to take this laptop & use Windows LIve Mail)

Thanks Ron - however the problem is that after this step, nothing happens.
THe emails do not begin to download into WLM at all.

THere is no error, just says 'your new account settings are complete' or
something to that affect & closes the window.. then nothing happens.

If I try to send a new email from within WLM - it pops up the add email
account box.


"Ron Sommer" wrote:

> http://www.webdevelopersnotes.com/ti...gs_hotmail.php
> WLM should recognize the Hotmail address and use the http protocol.
> --
> Ron Sommer
>
> "smurphy_j" <> wrote in message
> news:572951FB-967D-425C-87E7-...
> > I have just downloaded Windows Live Mail onto a new laptop
> > When I try to "Add e-mail account" - I follow the steps (entering my
> > hotmail
> > account details) & click finish.
> > THen... nothing.
> > No errors, no sync. Nothing is downloaded.
> >
> > The computer is connected to the internet.
> >
> > I have tried using 2 other hotmail accounts & have the same issue with
> > both.
> >
> > The Calendar & News Feeds ARE working though. It is just mail
> >
> > I have Windows Live Mail installed & working with my hotmail address
> > perfectly fine on another computer.
> >
> > Any suggestions ? I'm pulling my hair out! (About to go overseas, planning
> > to take this laptop & use Windows LIve Mail)
>
>

Hi Peter,

The OS is Windows XP Pro - & it's IE 7.
The account is an administrator account.

The PC did have Nortons on it which we've since removed, thinking maybe that
was the issue, however still no succsess. We've also tried disabling the
firewall incase that was blocking something but again that made no difference.

I have added the hotmail accounts on another PC into Windows Live Mail no
problems at all. It's just something funky with this 1.
We've uninstalled & reinstalled the Windows Live SW.
Still no luck.

The strange part is .. It isn't giving any errors, as far as the Add New
Email Account setup is concerned, it's done its job. It closes the window
saying its completed succesfully, and then ... nothing happens. (Whereas
normally therse is a message saying that WLM needs to download the messages,
and it then goes on to do so) If you then go back into Tools > Accounts -
it's still empty.

I haven't tried importing my old messages from another store, as that won't
solve the problem of the accounts not adding, as far as we can tell ?

Is there anyone who has seen this problem before? Is there anything else we
could be missing that would fix this?

I am trying to get this loaded onto a laptop to take overseas with me, so
that I can access my hotmail emails (for booking confirmations etc) even when
I don't have an internet connection.

Thanks again

Jess

"Peter.R" wrote:

>
> What OS is on each computer?
>
> A permission limitation perhaps?
>
> Has a folder been created within the WLMail Message Store* for the account you tried to create, and is there a .oeaccount file within that folder?
>
> The .oeaccount file can be opened with a text editor such as NotePad to read its contents. For a WLHotmail account, it should read similar to:
>
> <?xml version="1.0" encoding="utf-16" ?>
> <MessageAccount>
> <Account_Name type="SZ">[AccountName]</Account_Name>
> <Connection_Type type="DWORD">00000003</Connection_Type>
> <Server_Sort_Order type="DWORD">00000004</Server_Sort_Order>
> <HTTPMail_Server type="SZ">http://mail.services.live.com/DeltaSync_v2.0.0/sync.aspx</HTTPMail_Server>
> <HTTPMail_User_Name type="SZ">[HotmailAddress]</HTTPMail_User_Name>
> <HTTPMail_Password2 type="BINARY">01000000d...08c9ddf011</HTTPMail_Password2>
> <HTTPMail_Prompt_for_Password type="DWORD">00000000</HTTPMail_Prompt_for_Password>
> <HTTPMail_Polling type="DWORD">00000001</HTTPMail_Polling>
> <Managed type="DWORD">00000000</Managed>
> <SMTP_Use_Sicily type="DWORD">00000000</SMTP_Use_Sicily>
> <SMTP_Display_Name type="SZ">[DisplayName]</SMTP_Display_Name>
> <SMTP_Email_Address type="SZ">[HotmailAddress]</SMTP_Email_Address>
> </MessageAccount>
>
> Now, on your old computer, you could backup the WLMail Message Store (accounts, messages etc) and the main Registry Key (settings, signatures, etc) and restore it to your new laptop.
>
> Please rename [to "Windows Live Mail (old)"] the current Message Store before restoring the backup in its place.
>
> This should work fine XP to Vista/W7, but won't work well for Vista/W7 to XP.
>
> A very useful program for this is Windows Live Mail Backup (http://www.staticbackup.com/windows-live-mail-backup/) (http://www.staticbackup.com/downloads.htm).
>
> *WLMail's Message Store is a directory named 'Windows Live Mail'. The path to the Message Store, in its default location involves a hidden folder, so ensure that "Show hidden files and folders" is checked under Folder Options in Windows Explorer. To find the location of your message store, go to Tools->Options...->Advanced [tab]->Maintenance->Store Folder.
>
> The default Message Store locations are:
>
> Vista & 7:
> %localappdata%\Microsoft\Windows Live Mail
> (C:\Users\<Windows user account>\AppData\Local\Microsoft\Windows Live Mail)
>
> XP:
> %userprofile%\Local Settings\Application Data\Microsoft\Windows Live Mail
> (C:\Documents and Settings\<windows user account>\Local Settings\Application Data\Microsoft\Windows Live Mail)
>
> Note that if necessary, messages can be imported directly from your old renamed Message Store by dragging them onto the WLMail interface, or by using the File->Import->Messages...->Windows Live Mail option and pointing it to your old renamed Message Store folder.
>
> --
> Cheers,
> Peter.R
> (Windows Vista Home Premium SP2 with IE7 & Windows Live Mail 2009 14.0.8064.0206)
> "There are more things in Heaven and earth, Horatio, than are dreamt of in your philosophy." - Shakespeare

What build is WLM?

Try removing WLM one more time. Removing WLM using Add / Remove programs
still leaves settings in the Registry.

[Reference to Vista removed]
Compliments of Peter R. in the thread 'Re: The signing in" box freezes at
startup'
Quote

1. After backing up your messages & accounts through the export options,
uninstall WLM through Control Panel.

2. Use Regedit (or your favorite registry editor) to delete the registry
Keys (if they exist)*

HKEY_CURRENT_USER\Software\Microsoft\Windows Live Mail
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Live Mail
HKEY_CURRENT_USER\\Software\Microsoft\Windows Live Mail desktop
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Live Mail desktop

3. Now navigate to your WLM Message Store folder** and rename it

So you can keep it as a backup - messages can be dragged from the message
store to your WLM interface as a method of importing them, or you can import
messages directly by Browsing to your old(renamed) Message Store with
File->Import->Messages->Windows Live Mail->Next->Browse...
Also, if any extra spellchecking languages have been installed, or you want
to re-use your custom dictionary, then the contents of the "Proof" folder
(within the default location Storage Folder) should be backed up so you can
restore it after the reinstall. Furthermore, after the reinstall, if
inclined, you could try putting your old Message Store back in place by
renaming it again).

4. Go to the 'Windows Live Mail' 'Program Files' folder (C:\Program
Files\Windows Live\Mail) and delete it.


5. Run Windows Live Beta Remover*** if necessary.


6. Reboot your computer.


7. Now install WLM and import your accounts and messages. It may be best
to disable any AntiVirus program you are running while installing WLM and
running it for the first time.



Asterisk Items:
*Note that because the registry keys are deleted, messages, accounts, and
message rules will be imported again from Outlook Express/Windows Mail, so
if you do not want this to happen, first delete them from those redundant
mail clients.


**To find the location of your message store, go:
Tools->Options...->Advanced [tab]->Maintenance->Store Folder (the default
location is a hidden folder). If you have moved your Storage Folder from its
default location, you should also rename the old Storage Folder which
remains in the default location.


The default location of Windows Live Mail's Message Store is:

XP: %userprofile%\Local Settings\Application Data\Microsoft\Windows Live
Mail


(C:\Documents and Settings\<windows user account>\Local Settings\Application
Data\Microsoft\Windows Live Mail)

***The Windows Live Beta Remover may be helpful if you have installed
Windows Live beta programs previously, as it removes all the old beta
installers

See: http://support.microsoft.com/kb/940065
Download:
http://download.microsoft.com/downlo...eta-remove.zip
\End Quote

Also use the direct download rather than the Web install.

http://g.live.com/1rewlive3/en/wlsetup-all.exe
--
Ron Sommer

"smurphy_j" <> wrote in message
news:0C426875-FF51-4B01-9FFD-...
> Hi Peter,
>
> The OS is Windows XP Pro - & it's IE 7.
> The account is an administrator account.
>
> The PC did have Nortons on it which we've since removed, thinking maybe
> that
> was the issue, however still no succsess. We've also tried disabling the
> firewall incase that was blocking something but again that made no
> difference.
>
> I have added the hotmail accounts on another PC into Windows Live Mail no
> problems at all. It's just something funky with this 1.
> We've uninstalled & reinstalled the Windows Live SW.
> Still no luck.
>
> The strange part is .. It isn't giving any errors, as far as the Add New
> Email Account setup is concerned, it's done its job. It closes the window
> saying its completed succesfully, and then ... nothing happens. (Whereas
> normally therse is a message saying that WLM needs to download the
> messages,
> and it then goes on to do so) If you then go back into Tools > Accounts -
> it's still empty.
>
> I haven't tried importing my old messages from another store, as that
> won't
> solve the problem of the accounts not adding, as far as we can tell ?
>
> Is there anyone who has seen this problem before? Is there anything else
> we
> could be missing that would fix this?
>
> I am trying to get this loaded onto a laptop to take overseas with me, so
> that I can access my hotmail emails (for booking confirmations etc) even
> when
> I don't have an internet connection.
>
> Thanks again
>
> Jess
>
> "Peter.R" wrote:
>
>>
>> What OS is on each computer?
>>
>> A permission limitation perhaps?
>>
>> Has a folder been created within the WLMail Message Store* for the
>> account you tried to create, and is there a .oeaccount file within that
>> folder?
>>
>> The .oeaccount file can be opened with a text editor such as NotePad to
>> read its contents. For a WLHotmail account, it should read similar to:
>>
>> <?xml version="1.0" encoding="utf-16" ?>
>> <MessageAccount>
>> <Account_Name type="SZ">[AccountName]</Account_Name>
>> <Connection_Type type="DWORD">00000003</Connection_Type>
>> <Server_Sort_Order type="DWORD">00000004</Server_Sort_Order>
>> <HTTPMail_Server
>> type="SZ">http://mail.services.live.com/DeltaSync_v2.0.0/sync.aspx</HTTPMail_Server>
>> <HTTPMail_User_Name type="SZ">[HotmailAddress]</HTTPMail_User_Name>
>> <HTTPMail_Password2
>> type="BINARY">01000000d...08c9ddf011</HTTPMail_Password2>
>> <HTTPMail_Prompt_for_Password
>> type="DWORD">00000000</HTTPMail_Prompt_for_Password>
>> <HTTPMail_Polling type="DWORD">00000001</HTTPMail_Polling>
>> <Managed type="DWORD">00000000</Managed>
>> <SMTP_Use_Sicily type="DWORD">00000000</SMTP_Use_Sicily>
>> <SMTP_Display_Name type="SZ">[DisplayName]</SMTP_Display_Name>
>> <SMTP_Email_Address type="SZ">[HotmailAddress]</SMTP_Email_Address>
>> </MessageAccount>
>>
>> Now, on your old computer, you could backup the WLMail Message Store
>> (accounts, messages etc) and the main Registry Key (settings, signatures,
>> etc) and restore it to your new laptop.
>>
>> Please rename [to "Windows Live Mail (old)"] the current Message Store
>> before restoring the backup in its place.
>>
>> This should work fine XP to Vista/W7, but won't work well for Vista/W7 to
>> XP.
>>
>> A very useful program for this is Windows Live Mail Backup
>> (http://www.staticbackup.com/windows-live-mail-backup/)
>> (http://www.staticbackup.com/downloads.htm).
>>
>> *WLMail's Message Store is a directory named 'Windows Live Mail'. The
>> path to the Message Store, in its default location involves a hidden
>> folder, so ensure that "Show hidden files and folders" is checked under
>> Folder Options in Windows Explorer. To find the location of your message
>> store, go to Tools->Options...->Advanced [tab]->Maintenance->Store
>> Folder.
>>
>> The default Message Store locations are:
>>
>> Vista & 7:
>> %localappdata%\Microsoft\Windows Live Mail
>> (C:\Users\<Windows user account>\AppData\Local\Microsoft\Windows Live
>> Mail)
>>
>> XP:
>> %userprofile%\Local Settings\Application Data\Microsoft\Windows Live Mail
>> (C:\Documents and Settings\<windows user account>\Local
>> Settings\Application Data\Microsoft\Windows Live Mail)
>>
>> Note that if necessary, messages can be imported directly from your old
>> renamed Message Store by dragging them onto the WLMail interface, or by
>> using the File->Import->Messages...->Windows Live Mail option and
>> pointing it to your old renamed Message Store folder.
>>
>> --
>> Cheers,
>> Peter.R
>> (Windows Vista Home Premium SP2 with IE7 & Windows Live Mail 2009
>> 14.0.8064.0206)
>> "There are more things in Heaven and earth, Horatio, than are dreamt of
>> in your philosophy." - Shakespeare