Cannot boot

I have Vista on a HP laptop,64X2 processor,1.8GHZ.
My daughter-in-law loaded a new Anti-Virus program onto it and now, it will
not boot. Hard Drive does not appear to run.
I attempted to boot from the Restore DVD I made,with no success. The DVD
drive sounds as though it attempts to run in short bursts,continuously with
no booting success.
Looking for expert help..
Thanks

"Art" <> wrote in message news:...
> I have Vista on a HP laptop,64X2 processor,1.8GHZ.
> My daughter-in-law loaded a new Anti-Virus program onto it and now, it will
> not boot. Hard Drive does not appear to run.
> I attempted to boot from the Restore DVD I made,with no success. The DVD
> drive sounds as though it attempts to run in short bursts,continuously with
> no booting success.
> Looking for expert help..
> Thanks
>
>

What antivirus program ?
Have you tried booting from a known good bootable cd/dvd ?

Art wrote:

> I have Vista on a HP laptop,64X2 processor,1.8GHZ.
> My daughter-in-law loaded a new Anti-Virus program onto it and now, it
> will not boot. Hard Drive does not appear to run.
> I attempted to boot from the Restore DVD I made,with no success. The DVD
> drive sounds as though it attempts to run in short bursts,continuously
> with no booting success.
> Looking for expert help..
> Thanks

The antivirus program your daughter installed (software) has nothing to do
with your problem (hardware). From your description of the issue, your
laptop has suffered a major hardware failure. Since it is a laptop (and I
don't think the problem is the hard drive or the RAM), you can't fix this
yourself. Contact HP tech support for repair/replacement.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
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