Cannot Edit Server Settings

On my smartphone if I go to activesync -> menu -> Configure server

The username and password are greyed-out and cannot be edited.

How can this be changed ?

Hi,
Were you synchronizing at the time you checked the options?


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm

"Arthur" <> wrote in message
news:%...
> On my smartphone if I go to activesync -> menu -> Configure server
>
> The username and password are greyed-out and cannot be edited.
>
> How can this be changed ?
>

Hi Chris
No I wasn't

"Chris De Herrera" <> wrote in message
news:%...
> Hi,
> Were you synchronizing at the time you checked the options?
>
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.tabletpctalk.com
> http://www.pocketpctalk.com
> http://www.mobilitytalk.com
>
> ActiveSync 4.x Troubleshooting Guide -
> http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm
>
> "Arthur" <> wrote in message
> news:%...
>> On my smartphone if I go to activesync -> menu -> Configure server
>>
>> The username and password are greyed-out and cannot be edited.
>>
>> How can this be changed ?
>>
>
>

Hi,
There are options for system administrators to prevent users from changing
the settings. These are part of the latest updates for Windows Mobile 5.0.
Did you check with your network administrator to see if they made the
changes?


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm

"Arthur" <> wrote in message
news:...
> Hi Chris
> No I wasn't
>
> "Chris De Herrera" <> wrote in message
> news:%...
>> Hi,
>> Were you synchronizing at the time you checked the options?
>>
>>
>> --
>> Chris De Herrera
>> http://www.pocketpcfaq.com
>> http://www.tabletpctalk.com
>> http://www.pocketpctalk.com
>> http://www.mobilitytalk.com
>>
>> ActiveSync 4.x Troubleshooting Guide -
>> http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm
>>
>> "Arthur" <> wrote in message
>> news:%...
>>> On my smartphone if I go to activesync -> menu -> Configure server
>>>
>>> The username and password are greyed-out and cannot be edited.
>>>
>>> How can this be changed ?
>>>
>>
>>
>
>

Also, try a soft reset and then see if you can get to the settings.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm

"Arthur" <> wrote in message
news:...
> Hi Chris
> No I wasn't
>
> "Chris De Herrera" <> wrote in message
> news:%...
>> Hi,
>> Were you synchronizing at the time you checked the options?
>>
>>
>> --
>> Chris De Herrera
>> http://www.pocketpcfaq.com
>> http://www.tabletpctalk.com
>> http://www.pocketpctalk.com
>> http://www.mobilitytalk.com
>>
>> ActiveSync 4.x Troubleshooting Guide -
>> http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm
>>
>> "Arthur" <> wrote in message
>> news:%...
>>> On my smartphone if I go to activesync -> menu -> Configure server
>>>
>>> The username and password are greyed-out and cannot be edited.
>>>
>>> How can this be changed ?
>>>
>>
>>
>
>

Hi Chris

I administrate the Exchange server myself.
Certainly service pack 2 is installed but I can't see anywhere in the ESM
where I could have set anything to prevent changing settings on the mobile
device.


"Chris De Herrera" <> wrote in message
news:OrvlM$...
> Hi,
> There are options for system administrators to prevent users from changing
> the settings. These are part of the latest updates for Windows Mobile
> 5.0. Did you check with your network administrator to see if they made the
> changes?
>
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.tabletpctalk.com
> http://www.pocketpctalk.com
> http://www.mobilitytalk.com
>
> ActiveSync 4.x Troubleshooting Guide -
> http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm
>
> "Arthur" <> wrote in message
> news:...
>> Hi Chris
>> No I wasn't
>>
>> "Chris De Herrera" <> wrote in message
>> news:%...
>>> Hi,
>>> Were you synchronizing at the time you checked the options?
>>>
>>>
>>> --
>>> Chris De Herrera
>>> http://www.pocketpcfaq.com
>>> http://www.tabletpctalk.com
>>> http://www.pocketpctalk.com
>>> http://www.mobilitytalk.com
>>>
>>> ActiveSync 4.x Troubleshooting Guide -
>>> http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm
>>>
>>> "Arthur" <> wrote in message
>>> news:%...
>>>> On my smartphone if I go to activesync -> menu -> Configure server
>>>>
>>>> The username and password are greyed-out and cannot be edited.
>>>>
>>>> How can this be changed ?
>>>>
>>>
>>>
>>
>>
>
>

You need to delete the server partnership on the device. (menu->Options.
Highlight the "Exchange Server". Menu-> delete.)

There is state information that is stored in the users exchange store. If
the user name changes, than the state information doesn't match with what
the device has.

--
Carl Wolz [MSFT]
This Posting is provided "AS IS" with no warranties, and confers no rights.


"Arthur" <> wrote in message
news:%...
> On my smartphone if I go to activesync -> menu -> Configure server
>
> The username and password are greyed-out and cannot be edited.
>
> How can this be changed ?
>