cannot enable windows update feature.

hi,
Due to some malicious spyware or trojan or whatever, i am not able to turn
on the automatic updates on my windows XP. I used spybot search and destroy
and it could not remove these trojans.
Here is the description of the spyware detected by spybot.
Company:
Product: Virtumonde
Threat: Trojan
1 registry entry and 2 ini files are still affected.

please advice.

Hello Arjun,

See if this thread helps.

<http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=94d23 0a5-48a2-43a1-b43c-7a94d5db023d&mid=94d230a5-48a2-43a1-b43c-7a94d5db023d>


I hope this post is helpful.

Let us know how it works ºut.

Good luck

Ǝиçεl
-=-


"Arjun" wrote:

> hi,
> Due to some malicious spyware or trojan or whatever, i am not able to turn
> on the automatic updates on my windows XP. I used spybot search and destroy
> and it could not remove these trojans.
> Here is the description of the spyware detected by spybot.
> Company:
> Product: Virtumonde
> Threat: Trojan
> 1 registry entry and 2 ini files are still affected.
>
> please advice.
>
>
>

There's a very strong possibility that the problem is due to a hijackware
infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run additional checks for hijackware, including posting your hijackthis
log to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Arjun wrote:
> hi,
> Due to some malicious spyware or trojan or whatever, i am not able to turn
> on the automatic updates on my windows XP. I used spybot search and
> destroy
> and it could not remove these trojans.
> Here is the description of the spyware detected by spybot.
> Company:
> Product: Virtumonde
> Threat: Trojan
> 1 registry entry and 2 ini files are still affected.
>
> please advice.