Cannot find update to remove

Hello,
Today we updated a windons update that affected our firewall. We were told
to remove KB951748. When we go to add/remove programs, we cannot find it to
remove and yet windows update says it has been installed. Thanks. -p

Was the system rebooted after the update installed ?
Is the Show updates box checked toward the top right of the ARP window ?

If yes and the update is not listed at the bottom under
Windows XP - Software Updates, use Windows Explorer
[Start-Programs-Accessories] and see if there is a $NtUninstallKB951748$
subfolder in WINDOWS.
Open spuninst and run spuninst.exe to uninstall KB951748

If Zone Alarm is the installed firewall the loss of connectivity has
been associated with this update.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Dr. Palpatine wrote:

> Hello,
> Today we updated a windons update that affected our firewall. We were told
> to remove KB951748. When we go to add/remove programs, we cannot find it to
> remove and yet windows update says it has been installed. Thanks. -p

Make sure that *show updates* is checked in add/remove.
--
--------------------------------
TaurArian [MVP] 2005-2009
Update Services
http://taurarian.mvps.org


"Dr. Palpatine" wrote:

> Hello,
> Today we updated a windons update that affected our firewall. We were told
> to remove KB951748. When we go to add/remove programs, we cannot find it to
> remove and yet windows update says it has been installed. Thanks. -p

Thank you for this response. Very much appreciated and helpful!

"MowGreen [MVP]" wrote:

> Was the system rebooted after the update installed ?
> Is the Show updates box checked toward the top right of the ARP window ?
>
> If yes and the update is not listed at the bottom under
> Windows XP - Software Updates, use Windows Explorer
> [Start-Programs-Accessories] and see if there is a $NtUninstallKB951748$
> subfolder in WINDOWS.
> Open spuninst and run spuninst.exe to uninstall KB951748
>
> If Zone Alarm is the installed firewall the loss of connectivity has
> been associated with this update.
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Dr. Palpatine wrote:
>
> > Hello,
> > Today we updated a windons update that affected our firewall. We were told
> > to remove KB951748. When we go to add/remove programs, we cannot find it to
> > remove and yet windows update says it has been installed. Thanks. -p
>

thanks for the reply, mowgreen. however, i do not have the
$NtUninstallKB951748$ folder beneath windows. i do have a
C:\WINDOWS\$hf_mig$\KB951748 though. however (i seem to be using that a
lot), when i run the spuninst program, i get a message 'updspapi.dll was not
found'. so there's an update folder, and when i run update, i get a message
'setup could not find the update.inf file needed to update your system'.

"MowGreen [MVP]" wrote:

> Was the system rebooted after the update installed ?
> Is the Show updates box checked toward the top right of the ARP window ?
>
> If yes and the update is not listed at the bottom under
> Windows XP - Software Updates, use Windows Explorer
> [Start-Programs-Accessories] and see if there is a $NtUninstallKB951748$
> subfolder in WINDOWS.
> Open spuninst and run spuninst.exe to uninstall KB951748
>
> If Zone Alarm is the installed firewall the loss of connectivity has
> been associated with this update.
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Dr. Palpatine wrote:
>
> > Hello,
> > Today we updated a windons update that affected our firewall. We were told
> > to remove KB951748. When we go to add/remove programs, we cannot find it to
> > remove and yet windows update says it has been installed. Thanks. -p
>

How it happens I have no "Windows XP - Software Updates" entry at all under
add/remove programs? The show updates box is checked of course, but not even
the main entry visible confuses me.