Cannot get update software to install correctly

I go to the update site. It says I need the latest update software. I click
the install button. In a matter of seconds, it runs through Dowloading and
Copying Files to 100%. (I assume this means they were downloaded and copied
in previous attempts.) However, then a page loads that says, "The website
has encountered a problem and cannot display the page you are trying to
view." I cannot get to the actual updates page.

Thanks.

I get the same thing as you (with Error code: 0x80070020). I noticed that
quite a few posts refer to a similar problem so, apparently, it's a Microsoft
problem.
!!!!!!!!!!!!!!!!!!!!!! please correct the error !!!!!!!!!!!!!!!!!!!!!!!!

"Bodark" wrote:

> I go to the update site. It says I need the latest update software. I click
> the install button. In a matter of seconds, it runs through Dowloading and
> Copying Files to 100%. (I assume this means they were downloaded and copied
> in previous attempts.) However, then a page loads that says, "The website
> has encountered a problem and cannot display the page you are trying to
> view." I cannot get to the actual updates page.
>
> Thanks.

You receive a "0x80070020 The process cannot access the file because it is being used by
another process" error message when you try to download an update from Windows Update or
from Microsoft Update
http://support.microsoft.com/default...b;EN-US;883825
If you're running SpyBot S&D's "teatimer" then you'll need to end the process in task
manager


--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.


"Manu19711" <> wrote in message
news:096097CC-84F3-49B0-BB6D-...
|I get the same thing as you (with Error code: 0x80070020). I noticed that
| quite a few posts refer to a similar problem so, apparently, it's a Microsoft
| problem.
| !!!!!!!!!!!!!!!!!!!!!! please correct the error !!!!!!!!!!!!!!!!!!!!!!!!
|
| "Bodark" wrote:
|
| > I go to the update site. It says I need the latest update software. I click
| > the install button. In a matter of seconds, it runs through Dowloading and
| > Copying Files to 100%. (I assume this means they were downloaded and copied
| > in previous attempts.) However, then a page loads that says, "The website
| > has encountered a problem and cannot display the page you are trying to
| > view." I cannot get to the actual updates page.
| >
| > Thanks.

Error message when you try to install updates from the Windows Update Web site on a
Windows XP-based computer: "Windows Update has encountered an error and cannot display the
requested page"
http://support.microsoft.com/?kbid=914226

If you have any of these programs, they can affect Windows Update:-
Download Accelerator, GetRight, Browser Blaster, BitTorrent, eMule, Sygate Personal
Firewall, Norton Internet Security, Freedom Firewall, Zone Alarm Firewall


--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.


"Bodark" <> wrote in message
news:FB45405B-6D4C-4542-8CB2-...
|I go to the update site. It says I need the latest update software. I click
| the install button. In a matter of seconds, it runs through Dowloading and
| Copying Files to 100%. (I assume this means they were downloaded and copied
| in previous attempts.) However, then a page loads that says, "The website
| has encountered a problem and cannot display the page you are trying to
| view." I cannot get to the actual updates page.
|
| Thanks.

Thanks much. I had the same problem, shutdown of SpyBot cured the problem.

TaurArian [MS-MVP] wrote:
> You receive a "0x80070020 The process cannot access the file because it is being used by
> another process" error message when you try to download an update from Windows Update or
> from Microsoft Update
> http://support.microsoft.com/default...b;EN-US;883825
> If you're running SpyBot S&D's "teatimer" then you'll need to end the process in task
> manager
>
>

I don't understand most of what I know about this situation, but after a bit
of trial and error, I discovered that I could access the updates page if I
turned off my old Norton firewall (circa 2003). I've successfully updated
many, many times in the past with the Norton firewall left on.

Also, I had my Automatic Updates "on" but wasn't paying enough attention to
the fact I hadn't received any updates recently. Strangely, when I started
trying to access the updates site manually, Automatic Updates kicked in and
started downloading. By the time I was finally able to gain access the the
updates site, I'd already downloaded part of the 12 updates I was lacking.
Strange.

Anyway, turning off my Norton firewall got me access to the updates site and
my computer is now fully updated. Thanks for your help.

"TaurArian [MS-MVP]" wrote:


>
> If you have any of these programs, they can affect Windows Update:-
> Download Accelerator, GetRight, Browser Blaster, BitTorrent, eMule, Sygate Personal
> Firewall, Norton Internet Security, Freedom Firewall, Zone Alarm Firewall

If anyone out there has Spybot Search & Destroy and while trying to run
Windows update you receive the error number 0x80070020 and this message:

"Windows Update has encountered an error and cannot display the
requested page".

I corrected the problem in my computer. It was the "Tea Timer" in Spybot S&D.

Bring up Spybot S&D and click on mode.....then select advanced mode....click
yes in the pop up box.

Then click tools at lower left....then click resident.....then uncheck the
Resident "Tea Timer" box.

X out and that should do it and hopefully most will be able to get the
Windows updates.

You can go back after updating and put "Tea Timer" back on by following the
above steps. You may have to do the same thing next time you update unless
Spybot S&D fixes the glitch in the meantime.

PS - "Tea Timer" ( if you have Spybot S&D) is an overall protection of
settings on your computer.

"Bodark" wrote:




> I go to the update site. It says I need the latest update software. I click
> the install button. In a matter of seconds, it runs through Dowloading and
> Copying Files to 100%. (I assume this means they were downloaded and copied
> in previous attempts.) However, then a page loads that says, "The website
> has encountered a problem and cannot display the page you are trying to
> view." I cannot get to the actual updates page.
>
> Thanks.