Cannot install critical update 811630

I cannot install critical update 811630 but all other windows updates can be
installed. Please send me your suggestions.

"Alan" <> wrote in message
news:1F513093-CFC7-46EC-BF86-...
>I cannot install critical update 811630 but all other windows updates can be
> installed. Please send me your suggestions.

Which OS? What maintenance level? Why are you trying to install
such an old patch? Have you checked the modules it would update?
Perhaps you already have it applied?

http://www.microsoft.com/technet/sec.../ms04-038.mspx

<quote>
As with the previous Internet Explorer Cumulative Security Updates
that have been released since
<a href="http://go.microsoft.com/fwlink?linkid=12247">MS03-004</a>,
this update causes the window.showHelp( ) control to no longer work
if you have not applied the HTML Help update. If you have installed the
updated HTML Help control from Microsoft Knowledge Base article
<a href="http://support.microsoft.com/default.aspx?scid=kb;en-us;811630">811630</a>,
you will still be able to use HTML Help functionality after you install this update.
</quote>


---

I am using windows XP pro. Windows automatic update constantly downloads
patch 811630 but then fails to install it, if it was allrady installed im
sure windows update would stop trying to downloading it all the time

"Robert Aldwinckle" wrote:

> "Alan" <> wrote in message
> news:1F513093-CFC7-46EC-BF86-...
> >I cannot install critical update 811630 but all other windows updates can be
> > installed. Please send me your suggestions.
>
> Which OS? What maintenance level? Why are you trying to install
> such an old patch? Have you checked the modules it would update?
> Perhaps you already have it applied?
>
> http://www.microsoft.com/technet/sec.../ms04-038.mspx
>
> <quote>
> As with the previous Internet Explorer Cumulative Security Updates
> that have been released since
> <a href="http://go.microsoft.com/fwlink?linkid=12247">MS03-004</a>,
> this update causes the window.showHelp( ) control to no longer work
> if you have not applied the HTML Help update. If you have installed the
> updated HTML Help control from Microsoft Knowledge Base article
> <a href="http://support.microsoft.com/default.aspx?scid=kb;en-us;811630">811630</a>,
> you will still be able to use HTML Help functionality after you install this update.
> </quote>
>
>
> ---
>
>
>

>> Which OS? What maintenance level? Why are you trying to install
>> such an old patch? Have you checked the modules it would update?
>> Perhaps you already have it applied?

>I am using windows XP pro.
....

Since you're not answering all of my questions I guess you are
not interested in diagnosing the reason for your problem
--not an uncommon attitude it seems.

An alternative approach to resolving it would be to say that WU has
done enough of its job for you by identifying 811630 as an applicable
fix. So now you could download it from the patch inventory and see
if applying it manually gives you any different symptoms. If you then
had problems they would be independent of WU (apart from perhaps
the possibility that you don't need the patch at all); so you then could take
your problem to a newsgroup which specialized either in your OS
in general or in the Help facility in particular.

FWIW originally I had to reinstall this patch after some early IE
cumulative updates but recently this has not been necessary.
Also since I am now at XPsp2RTM I believe that the patch
is now completely superseded by the latest service pack
(which is why I was asking you about your maintenance level, etc.)


Good luck

Robert
---


"Alan" <> wrote in message
news:29241D91-C5F0-4816-AC39-...
>I am using windows XP pro. Windows automatic update constantly downloads
> patch 811630 but then fails to install it, if it was allrady installed im
> sure windows update would stop trying to downloading it all the time
>
> "Robert Aldwinckle" wrote:
>
>> "Alan" <> wrote in message
>> news:1F513093-CFC7-46EC-BF86-...
>> >I cannot install critical update 811630 but all other windows updates can be
>> > installed. Please send me your suggestions.
>>
>> Which OS? What maintenance level? Why are you trying to install
>> such an old patch? Have you checked the modules it would update?
>> Perhaps you already have it applied?
>>
>> http://www.microsoft.com/technet/sec.../ms04-038.mspx
>>
>> <quote>
>> As with the previous Internet Explorer Cumulative Security Updates
>> that have been released since
>> <a href="http://go.microsoft.com/fwlink?linkid=12247">MS03-004</a>,
>> this update causes the window.showHelp( ) control to no longer work
>> if you have not applied the HTML Help update. If you have installed the
>> updated HTML Help control from Microsoft Knowledge Base article
>> <a href="http://support.microsoft.com/default.aspx?scid=kb;en-us;811630">811630</a>,
>> you will still be able to use HTML Help functionality after you install this update.
>> </quote>
>>
>>
>> ---
>>
>>
>>