Cannot install latest BITS and WinHTTP update

I've tried 6 times to install the latest update "Update for Background
Intelligent Transfer Service (BITS) 2.0 and WinHTTP 5.1 (KB842773)", both
from AutoUpdate and from the Windows website. All times it fails with the
following message in the update log:

"Installation Failure
Error Code: C0000006
Try to install the update again, or request help from one of the following
resources."

Cannot find any reference to error code C0000006 for Windows Update - any
clues?

Hi,
What is the OS/Service pack level on the machine?
Do you see any disk related errors in the system event log (you can open
event log by typing eventvwr.msc in Start->Run)

One suggestion to try is,
open a command and type the following commands
* net stop wuauserv
* rd /s /q %windir%\SoftwareDistribution\Download
* net start wuauserv

Please go to Windows Update and try to install the update again.
If the error repeats again, please post the contents of
C:\windows\KB842773.log
C:\windows\WindowsUpdate.log (no space in the file name)

--
Sudheer GN
Microsoft, BITS

This posting is provided "As Is" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

BITS SDK:
http://msdn.microsoft.com/library/de...start_page.asp
BITS White-paper:
http://www.microsoft.com/windows.net.../docs/BITS.doc
BITS FAQ:
http://microsoft.com/technet/treevie...s/BITS_FAQ.asp
BITS Known Issues:
http://support.microsoft.com/default...b;en-us;331716


"PBrooks" <> wrote in message
newsCE30F9B-3303-4047-AC09-...
> I've tried 6 times to install the latest update "Update for Background
> Intelligent Transfer Service (BITS) 2.0 and WinHTTP 5.1 (KB842773)", both
> from AutoUpdate and from the Windows website. All times it fails with the
> following message in the update log:
>
> "Installation Failure
> Error Code: C0000006
> Try to install the update again, or request help from one of the following
> resources."
>
> Cannot find any reference to error code C0000006 for Windows Update - any
> clues?
>
>

I am having the exact same problem. Same error codes.
Same event log message and everything. Can't figure it
out and I am having similar problems with other program
installations.
>-----Original Message-----
>"Sudheer GN [MSFT]" wrote:
>
>> Hi,
>> What is the OS/Service pack level on the machine?
>
>Win XP Professional 2002, SP1
>
>> Do you see any disk related errors in the system event
log (you can open
>> event log by typing eventvwr.msc in Start->Run)
>
>Hmm - yes - before each failed attempt is a Disk Error:
>"The device, \Device\Harddisk0\D, has a bad block."
>
>I've run Disk Check, which did not find any such block -
and no other
>application has complained?
>
>> One suggestion to try is,
>> open a command and type the following commands
>> * net stop wuauserv
>> * rd /s /q %windir%\SoftwareDistribution\Download
>> * net start wuauserv
>
>OK - Did that, the update was re-downloaded, and tried
again - same error,
>same Disk Error in the logs.
>
>> Please go to Windows Update and try to install the
update again.
>> If the error repeats again, please post the contents of
>> C:\windows\KB842773.log
>
>No such file created. The last 'KB??????.log' file was
created from another
>update several weeks before.
>
>> C:\windows\WindowsUpdate.log (no space in the file
name)
>
>2004-08-24 01:35:07+1000 3680 900 Trying to
make out of proc datastore active
>2004-08-24 01:35:08+1000 3680 900 Out of
proc datastore is now active
>2004-08-24 01:35:11+1000 1284 62c AU Client
approved 1 updates for install
>2004-08-24 01:35:11+1000 1284 62c WU client
succeeds
>CClientCallRecorder::BeginInstallUpdates from
AutomaticUpdates with call id
>{86E55E89-6B1B-482B-82EA-ED1FBD39B325}
>2004-08-24 01:35:11+1000 1284 62c
Successfully initiated install for 1 updates
>2004-08-24 01:35:11+1000 1284 6a8 WU client
executing call
>{86E55E89-6B1B-482B-82EA-ED1FBD39B325} of type Install
call
>2004-08-24 01:35:11+1000 1284 6a8 validate
updates before Install
>2004-08-24 01:35:17+1000 1284 6a8 prune
update list before Install
>2004-08-24 01:35:17+1000 1284 6a8 setting
system restore point
>2004-08-24 01:35:30+1000 1284 ac WU client
calls back to install call
>{86E55E89-6B1B-482B-82EA-ED1FBD39B325} with code Call
progress and error 0
>2004-08-24 01:35:32+1000 1284 6a8 WU client
starts install in user context
>2004-08-24 01:35:33+1000 1284 6a8 WU client
is installing update
>{081EF409-2FF1-41AB-86F1-F200E9E21CFC}.100
>2004-08-24 01:35:44+1000 1284 ac Install
failed: d0000006
>2004-08-24 01:35:44+1000 1284 6a8 WU client
finishes installing update
>{081EF409-2FF1-41AB-86F1-F200E9E21CFC}.100 with result
0x8024200b
>2004-08-24 01:35:45+1000 1284 6a8 system
restore point set
>2004-08-24 01:35:45+1000 1284 6a8 WU client
finished installing updates
>2004-08-24 01:35:45+1000 1284 ac Install
call completed.
>2004-08-24 01:35:45+1000 1284 ac Install
complete for all calls, reboot NOT
>needed
>2004-08-24 01:35:45+1000 1284 ac WU client
calls back to install call
>{86E55E89-6B1B-482B-82EA-ED1FBD39B325} with code Call
complete and error 0
>2004-08-24 01:35:49+1000 1284 6a8 REPORT
EVENT:
>{591B6445-56CA-4656-9FFB-A3CE7E13DE9C} 31 2004-08-
24
>01:35:44+1000 1 182 101 {984F7D16-F20A-
4F4E-B923-2ECFA582FD20} 100 d0000006
AutomaticUpdates Failure Content
>Install Installation Failure: Windows failed to
install the following update
>with error 0xd0000006: Update for Background Intelligent
Transfer Service
>(BITS) 2.0 and WinHTTP 5.1 (KB842773).
>2004-08-24 01:35:49+1000 1284 6a8 REPORT
EVENT:
>{590C1A35-75E0-4A17-9E17-523900E55AEF} 32 2004-08-
24
>01:35:44+1000 1 182 101 {081EF409-2FF1-
41AB-86F1-F200E9E21CFC} 100 d0000006
AutomaticUpdates Failure Content
>Install Installation Failure: Windows failed to
install the following update
>with error 0xd0000006: Update for Background Intelligent
Transfer Service
>(BITS) 2.0 and WinHTTP 5.1 (KB842773).
>2004-08-24 01:35:52+1000 1284 62c Resetting
cached installation status
>2004-08-24 01:35:52+1000 1284 ccc AU
received event of 1
>2004-08-24 01:35:52+1000 1284 ccc WU client
succeeds
>CClientCallRecorder::BeginFindUpdates from
AutomaticUpdates with call id
>{2DD3D45A-26DF-4FBC-82CF-9E48370ED9C1}
>2004-08-24 01:35:52+1000 1284 6a8 WU client
executing call
>{2DD3D45A-26DF-4FBC-82CF-9E48370ED9C1} of type Search
Call
>2004-08-24 01:35:53+1000 1284 ccc AU
received event of 0
>2004-08-24 01:35:57+1000 1284 6a8 WU client
add update
>{9EF21A00-CC22-4B6D-AC1C-6B667EFFEE04}.100 to search
result
>2004-08-24 01:35:57+1000 1284 6a8 WU client
add update
>{EB3F38F6-F8E7-4446-8DB6-A39052B224C3}.100 to search
result
>2004-08-24 01:35:57+1000 1284 6a8 WU client
add update
>{984F7D16-F20A-4F4E-B923-2ECFA582FD20}.100 to search
result
>2004-08-24 01:35:57+1000 1284 6a8 WU client
found 3 updates and 10
>categories in search
>2004-08-24 01:35:57+1000 1284 6a8 WU client
finished Searching for update
>2004-08-24 01:35:57+1000 1284 6a8 call
>{86E55E89-6B1B-482B-82EA-ED1FBD39B325} is marked for
deletion and will be
>deleted later
>2004-08-24 01:35:57+1000 1284 6a8 call
>{86E55E89-6B1B-482B-82EA-ED1FBD39B325} is purged from
call list and deleted
>2004-08-24 01:35:57+1000 1284 6a8 AU
Detection callback: 3 updates detected
>2004-08-24 01:35:57+1000 1284 6a8 AU
detected 1 mandatory updates
>2004-08-24 01:35:57+1000 1284 6a8 WU client
calls back to search call
>AutomaticUpdates with code Call complete and error 0
>2004-08-24 01:35:57+1000 1284 6a8 WU client
completed and deleted call
>{2DD3D45A-26DF-4FBC-82CF-9E48370ED9C1}
>2004-08-24 01:36:11+1000 1284 ccc AU
received event of 1
>2004-08-24 01:36:11+1000 1284 ccc
Successfully launched client for directive 4
>2004-08-24 01:40:57+1000 3680 900 Out of
proc datastore is shutting down
>2004-08-24 01:40:58+1000 3680 900 Out of
proc datastore is now inactive
>
>
>>
>> --
>> Sudheer GN
>> Microsoft, BITS
>
>I hope you can figure out what is going in from here -
I'm not convinced the
>disk really is the problem, nothing else seems to have a
problem and I
>haven't received any SMART alerts from the drive!
>
>
>.
>

Hi,
Can you please try downloading the update from download center and
installing?
You can download KB842773 package from
http://www.microsoft.com/downloads/d...displaylang=en


--
Sudheer GN
Microsoft, BITS

This posting is provided "As Is" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

"PBrooks" <> wrote in message
news:FAA1308D-1D17-402A-8634-...
> "Sudheer GN [MSFT]" wrote:
>
>> Hi,
>> What is the OS/Service pack level on the machine?
>
> Win XP Professional 2002, SP1
>
>> Do you see any disk related errors in the system event log (you can open
>> event log by typing eventvwr.msc in Start->Run)
>
> Hmm - yes - before each failed attempt is a Disk Error:
> "The device, \Device\Harddisk0\D, has a bad block."
>
> I've run Disk Check, which did not find any such block - and no other
> application has complained?
>
>> One suggestion to try is,
>> open a command and type the following commands
>> * net stop wuauserv
>> * rd /s /q %windir%\SoftwareDistribution\Download
>> * net start wuauserv
>
> OK - Did that, the update was re-downloaded, and tried again - same error,
> same Disk Error in the logs.
>
>> Please go to Windows Update and try to install the update again.
>> If the error repeats again, please post the contents of
>> C:\windows\KB842773.log
>
> No such file created. The last 'KB??????.log' file was created from
> another
> update several weeks before.
>
>> C:\windows\WindowsUpdate.log (no space in the file name)
>
> 2004-08-24 01:35:07+1000 3680 900 Trying to make out of proc datastore
> active
> 2004-08-24 01:35:08+1000 3680 900 Out of proc datastore is now active
> 2004-08-24 01:35:11+1000 1284 62c AU Client approved 1 updates for install
> 2004-08-24 01:35:11+1000 1284 62c WU client succeeds
> CClientCallRecorder::BeginInstallUpdates from AutomaticUpdates with call
> id
> {86E55E89-6B1B-482B-82EA-ED1FBD39B325}
> 2004-08-24 01:35:11+1000 1284 62c Successfully initiated install for 1
> updates
> 2004-08-24 01:35:11+1000 1284 6a8 WU client executing call
> {86E55E89-6B1B-482B-82EA-ED1FBD39B325} of type Install call
> 2004-08-24 01:35:11+1000 1284 6a8 validate updates before Install
> 2004-08-24 01:35:17+1000 1284 6a8 prune update list before Install
> 2004-08-24 01:35:17+1000 1284 6a8 setting system restore point
> 2004-08-24 01:35:30+1000 1284 ac WU client calls back to install call
> {86E55E89-6B1B-482B-82EA-ED1FBD39B325} with code Call progress and error 0
> 2004-08-24 01:35:32+1000 1284 6a8 WU client starts install in user context
> 2004-08-24 01:35:33+1000 1284 6a8 WU client is installing update
> {081EF409-2FF1-41AB-86F1-F200E9E21CFC}.100
> 2004-08-24 01:35:44+1000 1284 ac Install failed: d0000006
> 2004-08-24 01:35:44+1000 1284 6a8 WU client finishes installing update
> {081EF409-2FF1-41AB-86F1-F200E9E21CFC}.100 with result 0x8024200b
> 2004-08-24 01:35:45+1000 1284 6a8 system restore point set
> 2004-08-24 01:35:45+1000 1284 6a8 WU client finished installing updates
> 2004-08-24 01:35:45+1000 1284 ac Install call completed.
> 2004-08-24 01:35:45+1000 1284 ac Install complete for all calls, reboot
> NOT
> needed
> 2004-08-24 01:35:45+1000 1284 ac WU client calls back to install call
> {86E55E89-6B1B-482B-82EA-ED1FBD39B325} with code Call complete and error 0
> 2004-08-24 01:35:49+1000 1284 6a8 REPORT EVENT:
> {591B6445-56CA-4656-9FFB-A3CE7E13DE9C} 31 2004-08-24
> 01:35:44+1000 1 182 101 {984F7D16-F20A-4F4E-B923-2ECFA582FD20} 100
> d0000006 AutomaticUpdates Failure Content
> Install Installation Failure: Windows failed to install the following
> update
> with error 0xd0000006: Update for Background Intelligent Transfer Service
> (BITS) 2.0 and WinHTTP 5.1 (KB842773).
> 2004-08-24 01:35:49+1000 1284 6a8 REPORT EVENT:
> {590C1A35-75E0-4A17-9E17-523900E55AEF} 32 2004-08-24
> 01:35:44+1000 1 182 101 {081EF409-2FF1-41AB-86F1-F200E9E21CFC} 100
> d0000006 AutomaticUpdates Failure Content
> Install Installation Failure: Windows failed to install the following
> update
> with error 0xd0000006: Update for Background Intelligent Transfer Service
> (BITS) 2.0 and WinHTTP 5.1 (KB842773).
> 2004-08-24 01:35:52+1000 1284 62c Resetting cached installation status
> 2004-08-24 01:35:52+1000 1284 ccc AU received event of 1
> 2004-08-24 01:35:52+1000 1284 ccc WU client succeeds
> CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
> {2DD3D45A-26DF-4FBC-82CF-9E48370ED9C1}
> 2004-08-24 01:35:52+1000 1284 6a8 WU client executing call
> {2DD3D45A-26DF-4FBC-82CF-9E48370ED9C1} of type Search Call
> 2004-08-24 01:35:53+1000 1284 ccc AU received event of 0
> 2004-08-24 01:35:57+1000 1284 6a8 WU client add update
> {9EF21A00-CC22-4B6D-AC1C-6B667EFFEE04}.100 to search result
> 2004-08-24 01:35:57+1000 1284 6a8 WU client add update
> {EB3F38F6-F8E7-4446-8DB6-A39052B224C3}.100 to search result
> 2004-08-24 01:35:57+1000 1284 6a8 WU client add update
> {984F7D16-F20A-4F4E-B923-2ECFA582FD20}.100 to search result
> 2004-08-24 01:35:57+1000 1284 6a8 WU client found 3 updates and 10
> categories in search
> 2004-08-24 01:35:57+1000 1284 6a8 WU client finished Searching for update
> 2004-08-24 01:35:57+1000 1284 6a8 call
> {86E55E89-6B1B-482B-82EA-ED1FBD39B325} is marked for deletion and will be
> deleted later
> 2004-08-24 01:35:57+1000 1284 6a8 call
> {86E55E89-6B1B-482B-82EA-ED1FBD39B325} is purged from call list and
> deleted
> 2004-08-24 01:35:57+1000 1284 6a8 AU Detection callback: 3 updates
> detected
> 2004-08-24 01:35:57+1000 1284 6a8 AU detected 1 mandatory updates
> 2004-08-24 01:35:57+1000 1284 6a8 WU client calls back to search call
> AutomaticUpdates with code Call complete and error 0
> 2004-08-24 01:35:57+1000 1284 6a8 WU client completed and deleted call
> {2DD3D45A-26DF-4FBC-82CF-9E48370ED9C1}
> 2004-08-24 01:36:11+1000 1284 ccc AU received event of 1
> 2004-08-24 01:36:11+1000 1284 ccc Successfully launched client for
> directive 4
> 2004-08-24 01:40:57+1000 3680 900 Out of proc datastore is shutting down
> 2004-08-24 01:40:58+1000 3680 900 Out of proc datastore is now inactive
>
>
>>
>> --
>> Sudheer GN
>> Microsoft, BITS
>
> I hope you can figure out what is going in from here - I'm not convinced
> the
> disk really is the problem, nothing else seems to have a problem and I
> haven't received any SMART alerts from the drive!
>
>

"Sudheer GN [MSFT]" wrote:
> Hi,
> Can you please try downloading the update from download center and
> installing?
> You can download KB842773 package from
> http://www.microsoft.com/downloads/d...displaylang=en

I did that, and when executed it failed with the error dialog "Setup
error"/"Installation did not complete".
I tried it again from Safe Mode - with the same result.

I see when looking through the forums that this appears to be a common
problem update - there are also a load of queries in Servers-Windows
Server/IIS/Windows Update :-(

Any further suggestions??

Can you please post the contents of c:\windows\KB842773.log
That will indicate the error

--
Sudheer GN
Microsoft, BITS

This posting is provided "As Is" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm



"PBrooks" <> wrote in message
news:B6133AF2-7F77-4DD3-AC47-...
> "Sudheer GN [MSFT]" wrote:
>> Hi,
>> Can you please try downloading the update from download center and
>> installing?
>> You can download KB842773 package from
>> http://www.microsoft.com/downloads/d...displaylang=en
>
> I did that, and when executed it failed with the error dialog "Setup
> error"/"Installation did not complete".
> I tried it again from Safe Mode - with the same result.
>
> I see when looking through the forums that this appears to be a common
> problem update - there are also a load of queries in Servers-Windows
> Server/IIS/Windows Update :-(
>
> Any further suggestions??
>
>

"Sudheer GN [MSFT]" wrote:

> Can you please post the contents of c:\windows\KB842773.log
> That will indicate the error

There was no such file created.
in c:\windows\windowsupdate.log, only two lines were appended:

2004-08-30 00:53:58+1000 3712 6fc Trying to make out of proc datastore active
2004-08-30 00:53:58+1000 3712 6fc Out of proc datastore is now active

I am having exactly the same problem, and there is no KB842773.log file. Can
you please help

"PBrooks" wrote:

> "Sudheer GN [MSFT]" wrote:
>
> > Can you please post the contents of c:\windows\KB842773.log
> > That will indicate the error
>
> There was no such file created.
> in c:\windows\windowsupdate.log, only two lines were appended:
>
> 2004-08-30 00:53:58+1000 3712 6fc Trying to make out of proc datastore active
> 2004-08-30 00:53:58+1000 3712 6fc Out of proc datastore is now active
>
>

If KB842773.log is not present, it usually indicates that your machine has
some malware (virus/Trojan/spyware) causing problems with the installation
of patches.
Does your computer have anti-virus and is it up to date? Please run a scan
on your machine.

* If you don't have anti-virus software, Microsoft provides free anti-virus
software that can be used for 1 year from
http://www.my-etrust.com/microsoft/

If the scan shows that there are viruses/Trojans, please clean them up and
try the install again.


--
Sudheer GN
Microsoft, BITS

This posting is provided "As Is" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm


"Talltrees" <> wrote in message
news:9AC0F5A3-41B5-469E-83C1-...
>I am having exactly the same problem, and there is no KB842773.log file.
>Can
> you please help
>
> "PBrooks" wrote:
>
>> "Sudheer GN [MSFT]" wrote:
>>
>> > Can you please post the contents of c:\windows\KB842773.log
>> > That will indicate the error
>>
>> There was no such file created.
>> in c:\windows\windowsupdate.log, only two lines were appended:
>>
>> 2004-08-30 00:53:58+1000 3712 6fc Trying to make out of proc datastore
>> active
>> 2004-08-30 00:53:58+1000 3712 6fc Out of proc datastore is now active
>>
>>

"Sudheer GN [MSFT]" wrote:

> If KB842773.log is not present, it usually indicates that your machine has
> some malware (virus/Trojan/spyware) causing problems with the installation
> of patches.
> Does your computer have anti-virus and is it up to date? Please run a scan
> on your machine.

I use ZoneAlarm as a firewall, and a constantly updating TrendMicro
PC-cillin as a virus checker, which scans my entire system every week. No
problem ever found except with the odd attachment which it successfully
detects and bins, as it should.