Can you specify which "tool" this is ? Are you using Windows Update "Express" option?
Did you only select 1 item? which?
If the error shows up very early (before the download phase), it 'may' possibly be a scripting exception of some sort. (Cannot tell without even looking at a log.)
Try this first:
Have you run Services.msc and looked closely at the services?
Review Services.msc again (Start button > select RUN> type in SERVICES.MSC
The following services are needed by the processes at Windows Update. In services management console ( services.msc) they must NOT be *Disabled* in the Startup type. They need to show a startup type of Manual or Automatic.
Here are the services & their Startup types:
Background Intelligent Transfer Service(BITS) Manual
Cryptographic Services Automatic
Remote Procedure Call (RPC) Automatic
System Restore Service Automatic
Check that. Logoff & restart your Windows. Try Windows Update again.
If no joy, post back an "extract" of your update log.
Post an *extract* from the log, but only for the very last failed session(s).
Use Notepad or Wordpad and open & look at the Windows Update log file
C:\Windows\WindowsUpdate.log or C:\WINNT\WindowsUpdate.log
Scroll down all the way. Get / copy / paste (ideally, put into a file & attach in reply back here) the set of lines for (today's ) the last session.
--
Maurice N
MVP Windows - Shell / User
-----
Keith Rosenfeld wrote:
> I go to Windows Update and it looks like it starts installing the
> software tool, but get: Error number: 0x800A01CE .
>
> Has happened multiple times and cannot update my W2K3 server. Any
> ideas?
>
> - Keith Rosenfeld
> Charlottesville, VA
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