Cannot install Office 2003 updates.

I have tried to install the below Office 2003 updates a number of times and
they will not install. I have turned off all virus programs (Norton etc.)
with no effect. I have tried to put the original CD that was used to install
Office 2003, again with no effect. What do I do next??

Update for Office 2003 (KB907417)
Update for Outlook 2003 Junk Email Filter (KB919031)
Security Update for Excel 2003 (KB918419)
Security Update for Office 2003 (KB917151)
Security Update for PowerPoint 2003 (KB916518)
Security Update for Office 2003 (KB914455)
Office 2003 Service Pack 2
Update for Outlook 2003 (KB913807)
Security Update for Word 2003 (KB917334)

Try to repair the office installation by running setup from cd and try
updating again. If that fails again right down the error that that gives
and report it here.

Best regards,
Michel Denie

"Dougsci" <> wrote in message
news:F96B903A-E434-4C87-B33A-...
>I have tried to install the below Office 2003 updates a number of times and
> they will not install. I have turned off all virus programs (Norton etc.)
> with no effect. I have tried to put the original CD that was used to
> install
> Office 2003, again with no effect. What do I do next??
>
> Update for Office 2003 (KB907417)
> Update for Outlook 2003 Junk Email Filter (KB919031)
> Security Update for Excel 2003 (KB918419)
> Security Update for Office 2003 (KB917151)
> Security Update for PowerPoint 2003 (KB916518)
> Security Update for Office 2003 (KB914455)
> Office 2003 Service Pack 2
> Update for Outlook 2003 (KB913807)
> Security Update for Word 2003 (KB917334)
>

Dougsci <> wrote:

> I have tried to install the below Office 2003 updates a number of
> times and they will not install. I have turned off all virus
> programs (Norton etc.) with no effect. I have tried to put the
> original CD that was used to install Office 2003, again with no
> effect. What do I do next??
>
> Update for Office 2003 (KB907417)
> Update for Outlook 2003 Junk Email Filter (KB919031)
> Security Update for Excel 2003 (KB918419)
> Security Update for Office 2003 (KB917151)
> Security Update for PowerPoint 2003 (KB916518)
> Security Update for Office 2003 (KB914455)
> Office 2003 Service Pack 2
> Update for Outlook 2003 (KB913807)
> Security Update for Word 2003 (KB917334)

First, try disabling any third-party anti-virus, anti-malware (e.g.
SpySweeper), anti-BHO, firewall, or download accelerator application.
(Enable Windows Firewall if you disabled a third-party fireall). Then try
the updates again.

If that doesn't work, then it seems likely that your Office 2003
installation is damaged. Have you at any time recently used a so-called
"Registry Cleaner"? If so, it is possible that your registry is now damaged
in respect of the Office 2003 entries.

For instance, the Windows Live Safety Center registry scan might cause these
problems.

If this case applies to you, you should back your system up to a time before
you used the registry cleaner.

To restore from the backup made by the Windows Live Safety Center, do the
following:

1. Use control panel "Folder Options", tab "View", to enable "Show hidden
files
and folders", and un-check "Hide extensions for known file types".

2. Close all Internet Explorer windows.

3. Use Windows Explorer to navigate to folder:

C:\Documents and Settings\<user>\Application Data\Windows Live Safety
Center\BackUp\

and double-click the .reg file previously created by the Microsoft Safety
registry cleanup.

Please report back whether this fixes your problem.

If the above does not work, you can try:

1. In any Office 2003 application, pull down Help, and select "Detect and
Repair" (it might require the Office installation CD-ROM).

2. Uninstall Office 2003 completely, and re-install, then apply the latest
Office 2003 Service Pack and all pending Office 2003 updates.

In addition, this might be relevant: http://support.microsoft.com/kb/884298

--
Robin Walker [MVP Networking]

Yes, The final fix was to uninstall and then reinstall. This cleared yo the
problem.
Thanks.

"Robin Walker [MVP]" wrote:

> Dougsci <> wrote:
>
> > I have tried to install the below Office 2003 updates a number of
> > times and they will not install. I have turned off all virus
> > programs (Norton etc.) with no effect. I have tried to put the
> > original CD that was used to install Office 2003, again with no
> > effect. What do I do next??
> >
> > Update for Office 2003 (KB907417)
> > Update for Outlook 2003 Junk Email Filter (KB919031)
> > Security Update for Excel 2003 (KB918419)
> > Security Update for Office 2003 (KB917151)
> > Security Update for PowerPoint 2003 (KB916518)
> > Security Update for Office 2003 (KB914455)
> > Office 2003 Service Pack 2
> > Update for Outlook 2003 (KB913807)
> > Security Update for Word 2003 (KB917334)
>
> First, try disabling any third-party anti-virus, anti-malware (e.g.
> SpySweeper), anti-BHO, firewall, or download accelerator application.
> (Enable Windows Firewall if you disabled a third-party fireall). Then try
> the updates again.
>
> If that doesn't work, then it seems likely that your Office 2003
> installation is damaged. Have you at any time recently used a so-called
> "Registry Cleaner"? If so, it is possible that your registry is now damaged
> in respect of the Office 2003 entries.
>
> For instance, the Windows Live Safety Center registry scan might cause these
> problems.
>
> If this case applies to you, you should back your system up to a time before
> you used the registry cleaner.
>
> To restore from the backup made by the Windows Live Safety Center, do the
> following:
>
> 1. Use control panel "Folder Options", tab "View", to enable "Show hidden
> files
> and folders", and un-check "Hide extensions for known file types".
>
> 2. Close all Internet Explorer windows.
>
> 3. Use Windows Explorer to navigate to folder:
>
> C:\Documents and Settings\<user>\Application Data\Windows Live Safety
> Center\BackUp\
>
> and double-click the .reg file previously created by the Microsoft Safety
> registry cleanup.
>
> Please report back whether this fixes your problem.
>
> If the above does not work, you can try:
>
> 1. In any Office 2003 application, pull down Help, and select "Detect and
> Repair" (it might require the Office installation CD-ROM).
>
> 2. Uninstall Office 2003 completely, and re-install, then apply the latest
> Office 2003 Service Pack and all pending Office 2003 updates.
>
> In addition, this might be relevant: http://support.microsoft.com/kb/884298
>
> --
> Robin Walker [MVP Networking]
>
>
>
>