cannot install programs or update, can you help me

I recently tried to install TaxCut 97 but it would not install. It said I
need a newer version of windows installer. I downloaded the latest Windows
Installer but I get this error message when I try to run the update
"kb893803v2 setup error". I have never before had any problems installing a
program, this is a first and very frustrating. I have copied the contents of
the kb893803v2 folder and will post them below. Any help would be hugely
appreciated. Thanks!

Edit: I tried to post the contents of the file with this post but it said it
was to long, 79,328 when the limit is 30,000. Any suggestions?

"jmartin2076" <> wrote in message
news:ABDEE4B1-341D-474C-B0A2-...
>I recently tried to install TaxCut 97 but it would not install. It said I
> need a newer version of windows installer. I downloaded the latest Windows
> Installer but I get this error message when I try to run the update
> "kb893803v2 setup error". I have never before had any problems installing a
> program, this is a first and very frustrating. I have copied the contents of
> the kb893803v2 folder and will post them below. Any help would be hugely
> appreciated. Thanks!
>
> Edit: I tried to post the contents of the file with this post but it said it
> was to long, 79,328 when the limit is 30,000. Any suggestions?


That is probably the combined logs of all your attempts to install it.
Just the last instance might be enough. Otherwise the first and last instance.
would probably do it. Often there is a distinctive separator between each
logging instance. You may be able to see that a row of ==== (or some such
allows you to find the end of one or the beginning of the next.


HTH

Robert Aldwinckle
---

Here is what i hope is one instance. I just went from the beginning to the
first set of dashed lines. Thanks for taking a look at this.

[KB893803v2.log]
0.219:
================================================== ==============================
0.219: 2008/02/05 20:14:50.218 (local)
0.234: c:\c2799f858f533133482941\UPDATE\update.exe (version 6.1.22.4)
0.266: Hotfix started with following command line: /quiet /norestart
4.500: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed with
error 0x2
4.500: In Function TestVolatileFlag, line 11692, RegOpenKeyEx failed with
error 0x2
4.500: DoInstallation: CleanPFR failed: 0x2
4.609: SetProductTypes: InfProductBuildType=BuildType.IC
4.656: SetAltOsLoaderPath: No section uses DirId 65701; done.
4.969: DoInstallation: FetchSourceURL for
c:\c2799f858f533133482941\update\update_wxp.inf failed
4.969: CreateUninstall = 1,Directory = C:\WINDOWS\$MSI31Uninstall_KB893803v2$
4.969: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
4.969: BuildCabinetManifest: update.url absent
4.984: Starting AnalyzeComponents
4.984: AnalyzePhaseZero used 0 ticks
4.984: No c:\windows\INF\updtblk.inf file.
4.984: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
4.984: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
16.844:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem2.CAT
trusts inf c:\windows\inf\oem2.inf of device
PCI\VEN_8086&DEV_2448&SUBSYS_00000000&REV_83\3&61A AA01&0&F0
17.250:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem2.CAT
trusts inf c:\windows\inf\oem2.inf of device
PCI\VEN_8086&DEV_24C3&SUBSYS_3080103C&REV_03\3&61A AA01&0&FB
21.297:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem5.CAT
trusts inf c:\windows\inf\oem5.inf of device
PCI\VEN_8086&DEV_24CA&SUBSYS_3080103C&REV_03\3&61A AA01&0&F9
21.594:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem2.CAT
trusts inf c:\windows\inf\oem2.inf of device
PCI\VEN_8086&DEV_24CC&SUBSYS_00000000&REV_03\3&61A AA01&0&F8
22.078:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem6.CAT
trusts inf c:\windows\inf\oem6.inf of device
PCI\VEN_8086&DEV_3580&SUBSYS_00000000&REV_02\3&61A AA01&0&00
27.203:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem6.CAT
trusts inf c:\windows\inf\oem6.inf of device
PCI\VEN_8086&DEV_3584&SUBSYS_3080103C&REV_02\3&61A AA01&0&01
27.422:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem6.CAT
trusts inf c:\windows\inf\oem6.inf of device
PCI\VEN_8086&DEV_3585&SUBSYS_3080103C&REV_02\3&61A AA01&0&03
28.422: Failed to query DriverPath of ROOT\LEGACY_AFD\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_ALIIDE\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_ARP1394\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_AVG7CORE\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_AVG7RSW\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_AVG7RSXP\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_AVGCLEAN\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_BCFTDI\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_BC_FILTER\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_BC_IP_F\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_BC_NGN\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_BC_PAT_F\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_BC_PRT_F\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_BC_TDI_F\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_BEEP\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_DMBOOT\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_DMLOAD\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_EABFILTR\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_EAGLENT\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_FIPS\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_GPC\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_HTTP\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_INTELIDE\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_IPNAT\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_IPSEC\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_KSECDD\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_MASPINT\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_MDMXSDK\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_MNMDD\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_MOUNTMGR\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_NAVEX15\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_NDIS\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_NDISTAPI\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_NDISUIO\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_NDPROXY\0000 0x2
28.422: Failed to query DriverPath of ROOT\LEGACY_NETBT\0000 0x2
28.438: Failed to query DriverPath of ROOT\LEGACY_NULL\0000 0x2
28.438: Failed to query DriverPath of ROOT\LEGACY_PARTMGR\0000 0x2
28.438: Failed to query DriverPath of ROOT\LEGACY_PARVDM\0000 0x2
28.438: Failed to query DriverPath of ROOT\LEGACY_RASACD\0000 0x2
28.438: Failed to query DriverPath of ROOT\LEGACY_RDPCDD\0000 0x2
28.438: Failed to query DriverPath of ROOT\LEGACY_SAVRTPEL\0000 0x2
28.438: Failed to query DriverPath of ROOT\LEGACY_SECDRV\0000 0x2
28.438: Failed to query DriverPath of ROOT\LEGACY_SERIAL\0000 0x2
28.438: Failed to query DriverPath of ROOT\LEGACY_SONYPVL2\0000 0x2
28.438: Failed to query DriverPath of ROOT\LEGACY_SYMTDI\0000 0x2
28.438: Failed to query DriverPath of ROOT\LEGACY_TCPIP\0000 0x2
28.438: Failed to query DriverPath of ROOT\LEGACY_VGASAVE\0000 0x2
28.438: Failed to query DriverPath of ROOT\LEGACY_VIAIDE\0000 0x2
28.438: Failed to query DriverPath of ROOT\LEGACY_VOLSNAP\0000 0x2
28.438: Failed to query DriverPath of ROOT\LEGACY_WANARP\0000 0x2
43.484: OEM file scan used 38500 ticks
44.750: AnalyzePhaseOne: used 39766 ticks
44.750: AnalyzeComponents: Hotpatch analysis disabled; skipping.
44.750: AnalyzeComponents: Hotpatching is disabled.
44.828: AnalyzePhaseTwo used 78 ticks
44.828: AnalyzePhaseThree used 0 ticks
44.828: AnalyzePhaseFive used 0 ticks
44.828: AnalyzePhaseSix used 0 ticks
44.828: AnalyzeComponents used 39844 ticks
44.828: Downloading 0 files
44.828: bPatchMode = FALSE
44.828: Inventory complete: ReturnStatus=0, 39859 ticks
44.859: Num Ticks for invent : 39890
44.859: Conditional load of section MSI.Reg.Install.Condition succeeded
44.859: Allocation size of drive C: is 4096 bytes, free space = 13855965184
bytes
44.969: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
44.969: Drive C: free 13214MB req: 5MB w/uninstall: NOT CALCULATED.
44.969: CabinetBuild complete
44.969: Num Ticks for Cabinet build : 110
44.969: DynamicStrings section not defined or empty.
45.000: FileInUse:: need to restart already, turn off
45.000: FileInUse:: Add to list - Service Name: msiserver
46.031: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
46.234: Num Ticks for Backup : 1265
54.266: Num Ticks for creating uninst inf : 8032
54.344: Registering Uninstall Program for -> KB893803v2, KB893803v2 , 0x0
54.344: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
64.875: System Restore Point set.
65.172: Copied file: C:\WINDOWS\system32\spmsg.dll
65.484: PFE2: Not avoiding Per File Exceptions.
65.828: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB893803v2_wxp.cat with error 0x57
65.891: GetCatVersion: C:\WINDOWS\KB893803v2_wxp.cat has version of 0, this
may indicate error converting version string.
69.734: Copied file: C:\WINDOWS\system32\msi.dll
70.297: Copied file: C:\WINDOWS\system32\msiexec.exe
70.516: Copied file: C:\WINDOWS\system32\msihnd.dll
70.734: Copied file: C:\WINDOWS\system32\msimsg.dll
71.016: Copied file: C:\WINDOWS\system32\msisip.dll
71.156: Copied file: C:\WINDOWS\system32\DllCache\msi.dll
71.219: Copied file: C:\WINDOWS\system32\DllCache\msiexec.exe
71.281: Copied file: C:\WINDOWS\system32\DllCache\msihnd.dll
71.297: Copied file: C:\WINDOWS\system32\DllCache\msimsg.dll
71.375: Copied file: C:\WINDOWS\system32\DllCache\msisip.dll
71.375: DoInstallation: Installing assemblies with source root path:
c:\c2799f858f533133482941\
71.375: Num Ticks for Copying files : 17109
71.766: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
MSI.Reg.Install: 0x5
71.766: DoInstallationoRegistryUpdates failed
72.922: Access is denied.
73.000: KB893803v2 installation did not complete.

Select 'OK' to undo the changes that have been made.
73.000: Starting process:
C:\WINDOWS\$MSI31Uninstall_KB893803v2$\spuninst\sp uninst.exe /~ -q -z
78.422: Software Update Rollback has completed with return code 0xbc2. This
rollback requires a reboot.
78.422: KB893803v2 installation did not complete.

Windows Installer has been partially updated and may not work properly.
78.422: Update.exe extended error code = 0x5
78.422: Update.exe return code was masked to 0x643 for MSI custom action
compliance.

This error is most likely caused by one of the following conditions:

1. The Windows Update Temporary folder is corrupted.
2. Windows Update Agent 3.0 is not installed properly.

We can perform the following steps to troubleshoot this issue. After trying
each suggestion, please go to the Windows Update site to check the result.
Thanks for your cooperation.

NOTE: Some third party programs can also affect the Windows Update service.
If you are running any third party applications such as Spyblocker, Internet
or web accelerators (programs designed to boost the speed of the Internet
connection), security or anti-virus programs (Norton, McAfee, etc.), I
recommend we temporarily disable or shut them down and then try accessing the
Windows Update site later. Please be sure to enable them again after
completing the update process.

Suggestion 1: Clean up Windows Update temporary folder
===========================================
1. Click Start, Run, type: cmd and press Enter. Please run the following
command in the open window.

Net stop WuAuServ

2. Click Start, Run, type: %windir% and press Enter.
3. In the open folder, rename the folder SoftwareDistribution to Sdold.
4. Click Start, Run, type: cmd and press Enter. Please run the following
command in the open window.

Net start WuAuServ

Suggestion 2: Reinstall Windows Update Agent 3.0
======================================
1. Visit the following link and download Windows Update Agent 3.0 to the C:\
(Choose Save, click My Computer on left panel, Click C:\, Click Open and
Click Save)

http://download.windowsupdate.com/Wi...gent30-x86.exe

2. Click Start, Click Run and copy the following command to the panel:

C:\WindowsUpdateAgent30-x86.exe /wuforce

Note: There is a space between "C:\WindowsUpdateAgent30-x86.exe" and
"/wuforce".

Best Regards,

Calven

"jmartin2076" <> wrote in message
news:4BBC2FA6-81E0-487F-9993-...
> Here is what i hope is one instance. I just went from the beginning to the
> first set of dashed lines. Thanks for taking a look at this.
>
> [KB893803v2.log]
....
> 71.766: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
> MSI.Reg.Install: 0x5
> 71.766: DoInstallationoRegistryUpdates failed
> 72.922: Access is denied.
> 73.000: KB893803v2 installation did not complete.


This is not enough detail to know precisely how to avoid the symptom.
There is a permissions problem in your registry. Things you could try
to identify it would be to see if there is any more detail in the Event Viewer,
or try running the update manually with a /verbose switch on the command
line. The best diagnostic would be to supplement whatever diagnostics
the update can provide with all the associated file and registry accesses
by running ProcMon and correlating those trace entries with the trace
entries of the writes for those log entries.


FWIW here is what I have in my log (for OS XPsp2) at the same point:

<extract>
20.880: Num Ticks for Reg update and deleting 0 size files : 131
20.890: ---- Old Information In The Registry ------
20.910: Source:F:\WINDOWS\system32\_000111_.tmp.dll (3.0.3790.2180)
20.910: Destination:
20.910: ---- New Information In The Registry ------
20.910: Source:F:\WINDOWS\system32\_000111_.tmp.dll (3.0.3790.2180)
20.910: Destination:
24.014: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is empty; nothing to do.
24.014: IsRebootRequiredForFileQueue: f:\windows\system32\msisip.dll was no-delay replaced; reboot is required.
24.014: IsRebootRequiredForFileQueue: f:\windows\system32\msimsg.dll was no-delay replaced; reboot is required.
24.014: IsRebootRequiredForFileQueue: f:\windows\system32\msihnd.dll was no-delay replaced; reboot is required.
24.014: IsRebootRequiredForFileQueue: f:\windows\system32\msiexec.exe was no-delay replaced; reboot is required.
24.014: IsRebootRequiredForFileQueue: f:\windows\system32\msi.dll was no-delay replaced; reboot is required.
24.014: DoInstallation: A reboot is required to complete the installation of one or more files.

</extract>


Calven's suggestion might at least get you some different symptoms,
hopefully more precise. You could run ProcMon to help supplement
those diagnostics too.


HTH

Robert
---

Hi Calven
I tried your first suggestion about cleaning up the update folder. I then
went back to try and install the Windows Installer3 but no luck. I tried to
click on the link you gave for suggestion 2 but it would not load, cannot
find the server. Any other suggestions? Thanks for all your help so far.

Download and install the update manually.
=========================
1. Please visit the following link and download the update. (Choose
"WindowsInstaller-KB893803-v2-x86.exe" -- 2.5MB)

Windows Installer 3.1 Redistributable (v2
http://www.microsoft.com/downloads/d...DisplayLang=en

2. Please note its location and install it manually.





"jmartin2076" wrote:

> Hi Calven
> I tried your first suggestion about cleaning up the update folder. I then
> went back to try and install the Windows Installer3 but no luck. I tried to
> click on the link you gave for suggestion 2 but it would not load, cannot
> find the server. Any other suggestions? Thanks for all your help so far.

Ok I may be sounding like I don't know anything about computers but... I
don't know how to manually install a program. I saved the file to my desktop
but only know how to install it using a wizard.

Windows version? Why are you trying to install Tax Cut 97 in February 2008?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

jmartin2076 wrote:
> Ok I may be sounding like I don't know anything about computers but... I
> don't know how to manually install a program. I saved the file to my
> desktop
> but only know how to install it using a wizard.
>
<paste original post>
>I recently tried to install TaxCut 97 but it would not install. It said I
> need a newer version of windows installer. I downloaded the latest Windows
> Installer but I get this error message when I try to run the update
> "kb893803v2 setup error". I have never before had any problems installing
> a
> program, this is a first and very frustrating. I have copied the contents
> of
> the kb893803v2 folder and will post them below. Any help would be hugely
> appreciated. Thanks!

I have not paid all of my taxes for the year 2008 yet so I need to do my
taxes for the fiscal year 2007, the last complete year I have paid taxes. I
am using WindowsXP SP2. I have never had a problem installing anything until
Taxcut07 and have installed each years Taxcut prior to this. The last post
told me to manually install it but this I have never had to do. Any help
would be appreciated.