mstock wrote:
> I've tried everything nothing works I still get these Error = 80073712,
> 8007065E
PA Bear [MS MVP] wrote:
> http://groups.google.com/group/micro...coring=d&hl=en
gee wrote:
> I'm having the same problem..............my question....If this
> error code is so common to so many, then why has this not been
> solved by now.
>
> One more thing, this is very frustrating and to know that your
> computer is not fully protected.
Did you read any of the links in the Google Groups search results?
Try any of the solutions given?
Such as:
TaurArian wrote:
> How to troubleshoot Windows Vista and Windows Server 2008 service
> pack installation issues
> http://support.microsoft.com/kb/947366
>
> Error message when you try to install updates from the Windows
> Update or Microsoft Update Web site: "0x80073712"
> http://support.microsoft.com/kb/957310
>
> Description of the System Update Readiness Tool for Windows Vista
> http://support.microsoft.com/kb/947821
Your real protection comes from your diligence in proper maintenance, proper
care, etc. Always has, always will in everything - not just computing. A
little knowledge goes a long way. Yes - service packs for operating
systems, security patches in general - are a big part of that, but only part
of it.
So what would anyone here (volunteers) need from you in order to further
assist you?
We know you have Windows Vista (what edition? Home Basic, Home Premium,
Business, Enterprise, Ultimate?) and you are likely at some service pack
level (1? 2?) given you are frustrated and this error can be associated to
service pack installation as well as just regular patches. But could you
give some extra details?
Windows Vista what?
Service pack level?
x86 or x64? (32-bit or 64-bit?)
Don't know how to get that information - now you will:
Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
winver
--> Click OK.
The picture at the top of the window that opens will give you the general
(Operating System name and edition) while the line starting with the word
"version" will give you the rest of the story.
Post _both_ in response to this message verbatim. ;-)
To see if your computer is running 32-bit or 64-bit Windows,
do the following:
1. Open System by clicking the Start button, clicking Control Panel,
clicking System and Maintenance, and then clicking System.
2. Under System, you can view the system type.
Is your machine malware free? Know that most AntiVirus solutions (even the
well-known names like McAfee, Norton/Symantec) will not protect you 100% -
and if you happen to have some all-in-one suite - you may even be worse off
in some ways than with just some freebie AV and the built-in firewall. You
should do the following no matter the answers you give to the above
questions:
Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):
SuperAntiSpyware
http://www.superantispyware.com/
MalwareBytes
http://www.malwarebytes.com/
After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.
Download and run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx
Reboot.
Other than that - what other due-diligence could you do to help yourself and
provide better information here? Just post all the details you can. The
above is a good start.
Someone coming in here saying, "I have Windows Vista Home Premium w/SP2 x86
and have been trying to update my computer with KB###### and it fails -
quoting an error '80073712' and '8007065E' every time. I have scanned my
computer for malware with 'MalwareBytes' and 'SuperAntiSpyware' and cleaned
up what they have found. I have tried following everything found in
http://support.microsoft.com/kb/957310 with no success. Please tell me what
I can try next." has stated their problem, what they have tried and what has
failed in pretty good detail and I would bet further suggestions would be
forthcoming. At least more forthcoming than one would expect from tacking
onto a 17+ month old conversation. ;-)
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
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