I cannot log on the update site

I've got xp x64 sp2 and since evening i cannot update.
When I click for check my updates the explorer says "Windows Update has
encountered an error and cannot display the requested page."
"Select from any of the following pages for information about Windows Update
services, or send us your feedback.

Windows Update Home Page
About Windows Update
Support Information"

When searching for available updates on the Update site, you see the 0x8024D00C error
http://update.microsoft.com/microsof...n=en&IsMu=True

Error message when you try to install updates from the Windows Update Web site on a
Windows XP-based computer: "Windows Update has encountered an error and cannot display the
requested page"
http://support.microsoft.com/kb/914226
Windows Update has encountered an error and cannot display the requested page.
Additionally, you see "[Error number: 0x8024D00C]" in the upper-right corner of the Web
page.


--
====================================
TaurArian [MVP] 2005-2008 - Australia
====================================
How to ask a question: http://support.microsoft.com/kb/555375
http://taurarian.mvps.org/index.htm
Emails will not be acknowledged - please post to the newsgroup so all may benefit.


"labad" <> wrote in message
news:E3D6DD4F-67FF-438F-BF24-...
| I've got xp x64 sp2 and since evening i cannot update.
| When I click for check my updates the explorer says "Windows Update has
| encountered an error and cannot display the requested page."
| "Select from any of the following pages for information about Windows Update
| services, or send us your feedback.
|
| Windows Update Home Page
| About Windows Update
| Support Information"

none of this advices helped...
I my web browser didn't shows me any error code... and the update still
haven't done...

"TaurArian" wrote:

> When searching for available updates on the Update site, you see the 0x8024D00C error
> http://update.microsoft.com/microsof...n=en&IsMu=True
>
> Error message when you try to install updates from the Windows Update Web site on a
> Windows XP-based computer: "Windows Update has encountered an error and cannot display the
> requested page"
> http://support.microsoft.com/kb/914226
> Windows Update has encountered an error and cannot display the requested page.
> Additionally, you see "[Error number: 0x8024D00C]" in the upper-right corner of the Web
> page.
>
>
> --
> ====================================
> TaurArian [MVP] 2005-2008 - Australia
> ====================================
> How to ask a question: http://support.microsoft.com/kb/555375
> http://taurarian.mvps.org/index.htm
> Emails will not be acknowledged - please post to the newsgroup so all may benefit.
>
>
> "labad" <> wrote in message
> news:E3D6DD4F-67FF-438F-BF24-...
> | I've got xp x64 sp2 and since evening i cannot update.
> | When I click for check my updates the explorer says "Windows Update has
> | encountered an error and cannot display the requested page."
> | "Select from any of the following pages for information about Windows Update
> | services, or send us your feedback.
> |
> | Windows Update Home Page
> | About Windows Update
> | Support Information"
>
>
>

We're all volunteers here.

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

labad wrote:
> none of this advices helped...
> I my web browser didn't shows me any error code... and the update still
> haven't done...
>
> "TaurArian" wrote:
>
>> When searching for available updates on the Update site, you see the
>> 0x8024D00C error
>> http://update.microsoft.com/microsof...n=en&IsMu=True
>>
>> Error message when you try to install updates from the Windows Update Web
>> site on a Windows XP-based computer: "Windows Update has encountered an
>> error and cannot display the requested page"
>> http://support.microsoft.com/kb/914226
>> Windows Update has encountered an error and cannot display the requested
>> page. Additionally, you see "[Error number: 0x8024D00C]" in the
>> upper-right corner of the Web page.
>>
>>
>> --
>> ====================================
>> TaurArian [MVP] 2005-2008 - Australia
>> ====================================
>> How to ask a question: http://support.microsoft.com/kb/555375
>> http://taurarian.mvps.org/index.htm
>> Emails will not be acknowledged - please post to the newsgroup so all may
>> benefit.
>>
>>
>> "labad" <> wrote in message
>> news:E3D6DD4F-67FF-438F-BF24-...
>>> I've got xp x64 sp2 and since evening i cannot update.
>>> When I click for check my updates the explorer says "Windows Update has
>>> encountered an error and cannot display the requested page."
>>> "Select from any of the following pages for information about Windows
>>> Update services, or send us your feedback.
>>>
>>> Windows Update Home Page
>>> About Windows Update
>>> Support Information"

PA Bear, I wonder if it's related to the User Agent String that was a problem
recently on the x64 machines.
K

"PA Bear [MS MVP]" wrote:

> We're all volunteers here.
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB123456).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
> labad wrote:
> > none of this advices helped...
> > I my web browser didn't shows me any error code... and the update still
> > haven't done...
> >
> > "TaurArian" wrote:
> >
> >> When searching for available updates on the Update site, you see the
> >> 0x8024D00C error
> >> http://update.microsoft.com/microsof...n=en&IsMu=True
> >>
> >> Error message when you try to install updates from the Windows Update Web
> >> site on a Windows XP-based computer: "Windows Update has encountered an
> >> error and cannot display the requested page"
> >> http://support.microsoft.com/kb/914226
> >> Windows Update has encountered an error and cannot display the requested
> >> page. Additionally, you see "[Error number: 0x8024D00C]" in the
> >> upper-right corner of the Web page.
> >>
> >>
> >> --
> >> ====================================
> >> TaurArian [MVP] 2005-2008 - Australia
> >> ====================================
> >> How to ask a question: http://support.microsoft.com/kb/555375
> >> http://taurarian.mvps.org/index.htm
> >> Emails will not be acknowledged - please post to the newsgroup so all may
> >> benefit.
> >>
> >>
> >> "labad" <> wrote in message
> >> news:E3D6DD4F-67FF-438F-BF24-...
> >>> I've got xp x64 sp2 and since evening i cannot update.
> >>> When I click for check my updates the explorer says "Windows Update has
> >>> encountered an error and cannot display the requested page."
> >>> "Select from any of the following pages for information about Windows
> >>> Update services, or send us your feedback.
> >>>
> >>> Windows Update Home Page
> >>> About Windows Update
> >>> Support Information"
>
>

"TaurArian" <> wrote in message
news:EAEE8972-C102-47DF-A3D2-...
> PA Bear, I wonder if it's related to the User Agent String that was a problem
> recently on the x64 machines.


Seeing some details and some context would help improve on that guess too... ; ]


---

Could be. If so, Support should be able to diagnose that.

TaurArian wrote:
> PA Bear, I wonder if it's related to the User Agent String that was a
> problem recently on the x64 machines.
> K
>
> "PA Bear [MS MVP]" wrote:
>
>> We're all volunteers here.
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates. When you call, clearly state that your problem is
>> related to a Security Update and cite the update's KB number (e.g.,
>> KB123456).
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through
>> your usual support contacts.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.net
>>
>> labad wrote:
>>> none of this advices helped...
>>> I my web browser didn't shows me any error code... and the update still
>>> haven't done...
>>>
>>> "TaurArian" wrote:
>>>
>>>> When searching for available updates on the Update site, you see the
>>>> 0x8024D00C error
>>>> http://update.microsoft.com/microsof...n=en&IsMu=True
>>>>
>>>> Error message when you try to install updates from the Windows Update
>>>> Web
>>>> site on a Windows XP-based computer: "Windows Update has encountered an
>>>> error and cannot display the requested page"
>>>> http://support.microsoft.com/kb/914226
>>>> Windows Update has encountered an error and cannot display the
>>>> requested
>>>> page. Additionally, you see "[Error number: 0x8024D00C]" in the
>>>> upper-right corner of the Web page.
>>>>
>>>>
>>>> --
>>>> ====================================
>>>> TaurArian [MVP] 2005-2008 - Australia
>>>> ====================================
>>>> How to ask a question: http://support.microsoft.com/kb/555375
>>>> http://taurarian.mvps.org/index.htm
>>>> Emails will not be acknowledged - please post to the newsgroup so all
>>>> may
>>>> benefit.
>>>>
>>>>
>>>> "labad" <> wrote in message
>>>> news:E3D6DD4F-67FF-438F-BF24-...
>>>>> I've got xp x64 sp2 and since evening i cannot update.
>>>>> When I click for check my updates the explorer says "Windows Update
>>>>> has
>>>>> encountered an error and cannot display the requested page."
>>>>> "Select from any of the following pages for information about Windows
>>>>> Update services, or send us your feedback.
>>>>>
>>>>> Windows Update Home Page
>>>>> About Windows Update
>>>>> Support Information"

Let us refer to following steps to troubleshoot the issue.

Some third party programs can affect the Windows Update service. If you are
running any third party applications such as Spyblocker, Internet or web
accelerators (programs designed to boost the speed of the Internet
connection), security or anti-virus programs (Norton, McAfee, etc.), I
recommend we temporarily disable or shut them down and then try accessing the
Windows Update site later. Please be sure to enable them again after
completing the update process.

Step 1: Configure the connection to obtain an IP address automatically
================================================== ===
1. Click "Start", click "Run", input "NCPA.CPL" (without quotations) and
press "Enter".
2. Right-click the network connection and click "Properties".
3. Click to highlight "Internet Protocol (TCP/IP)" and click "Properties".
4. Check "Obtain an IP address automatically" and "Obtain DNS server address
automatically".
5. Click "OK".

Step 2: Rename the SoftwareDistribution folder
====================================
1. Click Start, click Run, and type "cmd" (without the quotes) and press
Enter. Please run the following command in the opened window to stop the
Automatic Updates service.

Type in "net stop WuAuServ" (without the quotes) and press Enter.

Note: Please look at the cmd window and make sure it says that it was
successfully stopped before we try to rename the folder. However, if it
failed, please let me know before performing any further steps and include
any error messages you may have received when it failed.

2. Click Start, click Run, and type in "%windir%" (without the quotes) and
press Enter.
3. In the opened folder, look for the folder named "SoftwareDistribution".
4. Right-click on the folder, select Rename and type "SDold" (without the
quotes) to rename this folder.
5. Click Start, click Run, and type "cmd" (without the quotes) and press
Enter.

Type the command "net start WuAuServ" (without the quotes) in the opened
window to restart the Automatic Updates service.

Note: Please look at the cmd window and make sure it says that it was
successfully started. However, if it failed, please let me know before
performing any further steps and include any error messages you may have
received when it failed.

Suggestion 3: Reset Internet Explorer settings
==================================
1. Click Start, Run, type: "inetcpl.cpl" (without quotation marks) and press
Enter.
2. Switch to the Advanced tab.
3. Click "Reset Internet Explorer Settings".
4. Click Reset to confirm the operation.
5. Click "Close" when the resetting process has finished.
6. Uncheck the "Enable third-party browser extensions" option in the
Browsing box.
7. Click Apply, click OK.

After completing the above steps, please check the result again. If it still
does not work, let's proceed to suggestion 3.

Suggestion 4: Reset proxy (for LAN connection)
====================================
Remove invalid characters from the proxy exception list and then clear the
proxy cache.

1. Open Internet Explorer.
2. In the Tools menu, select Internet Options.
3. Click on the Connections tab.
4. Click on the LAN Settings.
5. Clear the entries in "Use automatic configuration script" and uncheck
"Automatically detect settings."
6. Click Advanced.
7. Please delete any entry in the Exceptions section,
8. Click OK, and return to the previous window. Uncheck "Use Proxy Server
for your LAN", and click OK to accept the changes.
9. Quit Internet Explorer.

Next, clear your proxy cache.

1. Click Start, click on Run.
2. Type cmd in the Open box to get a DOS prompt.
3. Type proxycfg -d at the command prompt, and press Enter.
4. Type net stop wuauserv at the command prompt, and press Enter.
5. Type net start wuauserv at the command prompt, and press Enter.

Note: If you use a router to access the Internet, please remove the router
and connect the computer to the Internet directly. This issue can be caused
by incorrect router configurations. If any proxy is necessary for the
Internet connection, please contact your ISP (Internet Service Provider)
before using the above command to remove the configuration.

Best Regards,

Calven