What I typed in was correct. The problem was that the on-screen instruction
referred me to the Microsoft Support site with various options, without
saying which to use. I chose one that required me to ender an ID. That did
not work. After re-reading your message, I went back and used the toll-free
line, eventually talking to someone in India. They were unable to resolve
the problem and apparently Microsoft is having a problem with their own
software today, so someone is going to call me back to resovle the problem
tomorrow. My system is not responding in the expected manner. :-) Thank you
for pointing me in this direction, Mike. I hope that eventually it bears
fruit.
"Mike Brannigan" wrote:
> "Barrie" <> wrote in message
> news:6C384F3C-EF91-4B86-B913-...
> > Mike,
> >
> > I may have been going about this incorrectly but I was navigated to the
> > Microsoft website and its call-in service, where one has to enter the
> > software ID. I did not "hear" anything because all the interaction was
> > between me and my screen.
> >
>
> Why did you just say in your original post that you did the telephone
> activation ??
> If that fails you just stay on the line and speak to someone.
> There is no need to be going to any web site etc.
> So just try and activate again - let the Internet one fail - call the number
> and do the telephone one - that too will fail then stay on the line and a
> person will speak to you.
>
> Or are you trying to do something completely different to what you
> originally posted ?
> --
>
> Mike Brannigan
>
> "Barrie" <> wrote in message
> news:6C384F3C-EF91-4B86-B913-...
> > Mike,
> >
> > I may have been going about this incorrectly but I was navigated to the
> > Microsoft website and its call-in service, where one has to enter the
> > software ID. I did not "hear" anything because all the interaction was
> > between me and my screen.
> >
> > "Mike Brannigan" wrote:
> >
> >>
> >> "Barrie" <> wrote in message
> >> news:FD69FCA2-1FBA-474F-8E1D-...
> >> >I am using Vista Home Premium and it is a reinstall on a new machine. I
> >> >was
> >> > pretty sure that I had activated it but, now, I see a message in the
> >> > Control
> >> > panel that the activation must be done within 13 days. The online
> >> > activation
> >> > does not work and, when I try the phone activation, entering the ID
> >> > number
> >> > first, it says that this option has expired. I seem to have run into a
> >> > road
> >> > block and cannot decipher what to do from all the available
> >> > information.
> >> > Can some kind soul please spell out what I must do to sort this out?
> >>
> >> Just don't hang up when the initial telephone activation fails you will
> >> be
> >> transferred to a human who will then complete the activation for you.
> >> You are seeing normal and correct behavior - just don't hang up so soon
> >> after you hear that the telephone activation has failed.
> >>
> >> --
> >>
> >> Mike Brannigan
> >>
>
>
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