CANNOT OPEN CONTROL PANEL, START/STOP SERVICES, START DISK MANAGER

I have a server running Windows 2000 SP4, domain controller that somehow seem
not to be responding. The server is running Exchange 2000 with the latest
updates, and is part of a six server Network. It is also running Symantec
Anti Virus coporate edition ver. 8.1 and Symantec mail security for exchange.

When trying to start Disk manager, I get "connecting to local disk manager
service....." and it just sits there.

Any attempt to open control panel just gives me a window with the listing of
the number of objects in the window on the status bar and a blank window.

I cannot manually stop and or start any services.

I cannot browse or get to the properties of my network places.

My Antivirus real time protection icon on the taskbar, tells me that it is
disabled and I did not disable it.

However, the server is still running, and users are still able to log on,
send and recieve E-mail etc.

Has anyone experienced any thing like this in any of their environments? As
this is now happening to all our domain controllers. Meanwhile, no one else
has noticed any change in our environment.

On Mon, 22 Aug 2005 11:06:07 -0700, "anyichux" <> wrote:

>I have a server running Windows 2000 SP4, domain controller that somehow seem
>not to be responding. The server is running Exchange 2000 with the latest
>updates, and is part of a six server Network. It is also running Symantec
>Anti Virus coporate edition ver. 8.1 and Symantec mail security for exchange.
>
>When trying to start Disk manager, I get "connecting to local disk manager
>service....." and it just sits there.
>
>Any attempt to open control panel just gives me a window with the listing of
>the number of objects in the window on the status bar and a blank window.
>
>I cannot manually stop and or start any services.
>
>I cannot browse or get to the properties of my network places.
>
>My Antivirus real time protection icon on the taskbar, tells me that it is
>disabled and I did not disable it.
>
>However, the server is still running, and users are still able to log on,
>send and recieve E-mail etc.
>
>Has anyone experienced any thing like this in any of their environments? As
>this is now happening to all our domain controllers. Meanwhile, no one else
>has noticed any change in our environment.

Probably a virus.

This is a link to a small FREE program by McAfee Anti-virus named Stinger.
It will scan your system for 54 known viruses and trojans and repair them.
You don't need McAfee anti-virus installed on your computer... this is a
stand alone program. http://vil.nai.com/vil/stinger/ or
http://us.mcafee.com/virusInfo/default.asp?id=stinger
Direct Download: http://download.nai.com/products/mca...rt/stinger.exe

NOTE: If Stinger found a virus, Disable System Restore and run Stinger again:
http://vil.nai.com/vil/SystemHelpDoc...SysRestore.htm

Microsoft provides free anti-virus software that can be used for 1 year.
http://www.my-etrust.com/microsoft/


Free online virus scanners
http://housecall.antivirus.com/
http://www3.ca.com/virusinfo/virusscan.aspx
http://security.symantec.com/sscv6/default.asp
http://security.norton.com/default.a...d=us&venid=sym
http://security2.norton.com/us/home.asp
http://www.freedom.net/viruscenter/o...iruscheck.html
http://www.pandasoftware.com/activescan/
http://www.dials.ru/english/www_av/
http://www.kaspersky.com/remoteviruschk.html
http://www.ravantivirus.com/scan/

Another possibility is to borrow a second computer with WORKING anti-virus software on it, put
that HDD in it as a slave, and run the anti-virus software to clean it up.

I am seeing the same problem and am hoping to see a solution here.

"anyichux" wrote:

> I have a server running Windows 2000 SP4, domain controller that somehow seem
> not to be responding. The server is running Exchange 2000 with the latest
> updates, and is part of a six server Network. It is also running Symantec
> Anti Virus coporate edition ver. 8.1 and Symantec mail security for exchange.
>
> When trying to start Disk manager, I get "connecting to local disk manager
> service....." and it just sits there.
>
> Any attempt to open control panel just gives me a window with the listing of
> the number of objects in the window on the status bar and a blank window.
>
> I cannot manually stop and or start any services.
>
> I cannot browse or get to the properties of my network places.
>
> My Antivirus real time protection icon on the taskbar, tells me that it is
> disabled and I did not disable it.
>
> However, the server is still running, and users are still able to log on,
> send and recieve E-mail etc.
>
> Has anyone experienced any thing like this in any of their environments? As
> this is now happening to all our domain controllers. Meanwhile, no one else
> has noticed any change in our environment.

Hi,

You haven't by any chance PowerChute 6.x UPS software (APC) installed
on the computer?

If so, upgrade it to v7 or uninstall it and see if that helps.


PowerChute 6.x cases a lot of issues, much more than what is described
here:

CRITICAL UPDATE REQUIRED PowerChute Business Edition - Customers Using
6.x Must Upgrade to 7.x due to Java Runtime Environment expiration
http://nam-en.apc.com/cgi-bin/nam_en...p?p_faqid=7202

Microsoft have published a knowledge base article for this issue as well:

System with APC Powerchute 6.x UPS Software gives strange symptoms
http://support.microsoft.com/kb/555386/


This is how you can disable the PowerChute service if you are unable to
uninstall it:

Start Regedit.exe

Locate the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\APCPBESERVER
Set the "Start" value to 4 (means disabled)

Locate the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\APCPBEAGENT
Set the "Start" value to 4 (means disabled)

Reboot the computer.


Regards,
Torgeir


anyichux wrote:

> I have a server running Windows 2000 SP4, domain controller that somehow seem
> not to be responding. The server is running Exchange 2000 with the latest
> updates, and is part of a six server Network. It is also running Symantec
> Anti Virus coporate edition ver. 8.1 and Symantec mail security for exchange.
>
> When trying to start Disk manager, I get "connecting to local disk manager
> service....." and it just sits there.
>
> Any attempt to open control panel just gives me a window with the listing of
> the number of objects in the window on the status bar and a blank window.
>
> I cannot manually stop and or start any services.
>
> I cannot browse or get to the properties of my network places.
>
> My Antivirus real time protection icon on the taskbar, tells me that it is
> disabled and I did not disable it.
>
> However, the server is still running, and users are still able to log on,
> send and recieve E-mail etc.
>
> Has anyone experienced any thing like this in any of their environments? As
> this is now happening to all our domain controllers. Meanwhile, no one else
> has noticed any change in our environment.


--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

Bakken,
I had the same problem. I did have the apc powerchute. I uninstalled it and
it worked...thanks for the input.

"Torgeir Bakken (MVP)" wrote:

> Hi,
>
> You haven't by any chance PowerChute 6.x UPS software (APC) installed
> on the computer?
>
> If so, upgrade it to v7 or uninstall it and see if that helps.
>
>
> PowerChute 6.x cases a lot of issues, much more than what is described
> here:
>
> CRITICAL UPDATE REQUIRED PowerChute Business Edition - Customers Using
> 6.x Must Upgrade to 7.x due to Java Runtime Environment expiration
> http://nam-en.apc.com/cgi-bin/nam_en...p?p_faqid=7202
>
> Microsoft have published a knowledge base article for this issue as well:
>
> System with APC Powerchute 6.x UPS Software gives strange symptoms
> http://support.microsoft.com/kb/555386/
>
>
> This is how you can disable the PowerChute service if you are unable to
> uninstall it:
>
> Start Regedit.exe
>
> Locate the key
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\APCPBESERVER
> Set the "Start" value to 4 (means disabled)
>
> Locate the key
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\APCPBEAGENT
> Set the "Start" value to 4 (means disabled)
>
> Reboot the computer.
>
>
> Regards,
> Torgeir
>
>
> anyichux wrote:
>
> > I have a server running Windows 2000 SP4, domain controller that somehow seem
> > not to be responding. The server is running Exchange 2000 with the latest
> > updates, and is part of a six server Network. It is also running Symantec
> > Anti Virus coporate edition ver. 8.1 and Symantec mail security for exchange.
> >
> > When trying to start Disk manager, I get "connecting to local disk manager
> > service....." and it just sits there.
> >
> > Any attempt to open control panel just gives me a window with the listing of
> > the number of objects in the window on the status bar and a blank window.
> >
> > I cannot manually stop and or start any services.
> >
> > I cannot browse or get to the properties of my network places.
> >
> > My Antivirus real time protection icon on the taskbar, tells me that it is
> > disabled and I did not disable it.
> >
> > However, the server is still running, and users are still able to log on,
> > send and recieve E-mail etc.
> >
> > Has anyone experienced any thing like this in any of their environments? As
> > this is now happening to all our domain controllers. Meanwhile, no one else
> > has noticed any change in our environment.
>
>
> --
> torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of
> the 1328 page Scripting Guide:
> http://www.microsoft.com/technet/scr...r/default.mspx
>