Cannot open PDF attachment in Windows Mail

Hi,
When I receive an email with a PDF attachement and try to open this from
within Windows mail, I get the following error: "This file does not have a
progam associated with it for performing this action. Create an association
in the Set Associations control panel". After downloading the attached file
to some folder, I can open it by clicking on it (so file association is OK,
right?)
Q: any advice to resolve this?
Some additional data:
-Checked file association for .pdf and found it to be correct: points to
Adobe Reader
-I have Adobe Reader 8.1 freshly (re)installed
-clicking a pdf file in windows explorer opens the pdf file normally
-I'm running Ultima with latest updates
-did mess around with Adobe Acrobat which I finally uninstalled after which
I noted this issue (but not 200% sure it was not there before...)
Any tips appreciated!

This is a known Windows Mail bug. You already know the only
workaround: save the attachment, then open the saved file outside
of Windows Mail.

--
Gary VanderMolen [MS MVP-WLM]


"Wytze" <> wrote in message news:909F74D0-3D9C-4F3B-A468-...
> Hi,
> When I receive an email with a PDF attachement and try to open this from
> within Windows mail, I get the following error: "This file does not have a
> progam associated with it for performing this action. Create an association
> in the Set Associations control panel". After downloading the attached file
> to some folder, I can open it by clicking on it (so file association is OK,
> right?)
> Q: any advice to resolve this?
> Some additional data:
> -Checked file association for .pdf and found it to be correct: points to
> Adobe Reader
> -I have Adobe Reader 8.1 freshly (re)installed
> -clicking a pdf file in windows explorer opens the pdf file normally
> -I'm running Ultima with latest updates
> -did mess around with Adobe Acrobat which I finally uninstalled after which
> I noted this issue (but not 200% sure it was not there before...)
> Any tips appreciated!

Thanks for the update! So, the problem has been there all along!
Is there a KB-article on this or something else I can track awaiting a
solution? Perhaps Vista SP1? (I could not easily find something)
Wytze

"Gary VanderMolen" wrote:

> This is a known Windows Mail bug. You already know the only
> workaround: save the attachment, then open the saved file outside
> of Windows Mail.
>
> --
> Gary VanderMolen [MS MVP-WLM]
>
>
> "Wytze" <> wrote in message news:909F74D0-3D9C-4F3B-A468-...
> > Hi,
> > When I receive an email with a PDF attachement and try to open this from
> > within Windows mail, I get the following error: "This file does not have a
> > progam associated with it for performing this action. Create an association
> > in the Set Associations control panel". After downloading the attached file
> > to some folder, I can open it by clicking on it (so file association is OK,
> > right?)
> > Q: any advice to resolve this?
> > Some additional data:
> > -Checked file association for .pdf and found it to be correct: points to
> > Adobe Reader
> > -I have Adobe Reader 8.1 freshly (re)installed
> > -clicking a pdf file in windows explorer opens the pdf file normally
> > -I'm running Ultima with latest updates
> > -did mess around with Adobe Acrobat which I finally uninstalled after which
> > I noted this issue (but not 200% sure it was not there before...)
> > Any tips appreciated!
>

Click Start, "Default Programs"
Click "Associate a file type or protocol..."
Select .PDF from the list and click "Change program..."
Select "Adobe Reader 8.1" (do this even if it's already the default handler for PDFs)
Click OK

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"Wytze" <> wrote in message news:909F74D0-3D9C-4F3B-A468-...
Hi,
When I receive an email with a PDF attachement and try to open this from
within Windows mail, I get the following error: "This file does not have a
progam associated with it for performing this action. Create an association
in the Set Associations control panel". After downloading the attached file
to some folder, I can open it by clicking on it (so file association is OK,
right?)
Q: any advice to resolve this?
Some additional data:
-Checked file association for .pdf and found it to be correct: points to
Adobe Reader
-I have Adobe Reader 8.1 freshly (re)installed
-clicking a pdf file in windows explorer opens the pdf file normally
-I'm running Ultima with latest updates
-did mess around with Adobe Acrobat which I finally uninstalled after which
I noted this issue (but not 200% sure it was not there before...)
Any tips appreciated!

Dear Ramesh,

Followed your suggestions, als without postive results:
- verified that clicking a pdf file in windows explorer trigger Acrobat
reader (OK)
- checked in Acrobat reader that the current version is 8.1.0 (OK)
- opened default programs /associate ...
- select .pdf
- verified that current association is 'Acrobat Reader 8.0' (OK)
- using change program button to point to 'AcroRd32.exe' (OK)
- noted that name still appears as ''Acrobat Reader 8.0'
- closed windows
Unfortunately, still the problem exists unchanged.

Did I take a wrong turn?

Wytze

"Ramesh, MS-MVP" wrote:

> Click Start, "Default Programs"
> Click "Associate a file type or protocol..."
> Select .PDF from the list and click "Change program..."
> Select "Adobe Reader 8.1" (do this even if it's already the default handler for PDFs)
> Click OK
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
>
>
> "Wytze" <> wrote in message news:909F74D0-3D9C-4F3B-A468-...
> Hi,
> When I receive an email with a PDF attachement and try to open this from
> within Windows mail, I get the following error: "This file does not have a
> progam associated with it for performing this action. Create an association
> in the Set Associations control panel". After downloading the attached file
> to some folder, I can open it by clicking on it (so file association is OK,
> right?)
> Q: any advice to resolve this?
> Some additional data:
> -Checked file association for .pdf and found it to be correct: points to
> Adobe Reader
> -I have Adobe Reader 8.1 freshly (re)installed
> -clicking a pdf file in windows explorer opens the pdf file normally
> -I'm running Ultima with latest updates
> -did mess around with Adobe Acrobat which I finally uninstalled after which
> I noted this issue (but not 200% sure it was not there before...)
> Any tips appreciated!
>

Ramesh, over the past 8 months we have had many people try what you
suggested, but it does not seem to work for .PDF attachments.

--
Gary VanderMolen [MS MVP-WLM]


"Ramesh, MS-MVP" <> wrote in message news:%...
Click Start, "Default Programs"
Click "Associate a file type or protocol..."
Select .PDF from the list and click "Change program..."
Select "Adobe Reader 8.1" (do this even if it's already the default handler for PDFs)
Click OK

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"Wytze" <> wrote in message news:909F74D0-3D9C-4F3B-A468-...
Hi,
When I receive an email with a PDF attachement and try to open this from
within Windows mail, I get the following error: "This file does not have a
progam associated with it for performing this action. Create an association
in the Set Associations control panel". After downloading the attached file
to some folder, I can open it by clicking on it (so file association is OK,
right?)
Q: any advice to resolve this?
Some additional data:
-Checked file association for .pdf and found it to be correct: points to
Adobe Reader
-I have Adobe Reader 8.1 freshly (re)installed
-clicking a pdf file in windows explorer opens the pdf file normally
-I'm running Ultima with latest updates
-did mess around with Adobe Acrobat which I finally uninstalled after which
I noted this issue (but not 200% sure it was not there before...)
Any tips appreciated!

Hi Wytze,

Try this:

1. Download FileExtInfo.zip from here:
http://windowsxp.mvps.org/fileextinfo.htm

2. Unzip the utility and extract the files to Desktop.
3. Double-click "FileExtInfo.exe" to run it.
4. Select ".PDF" from the list
5. Click "View file association report"
6. Copy the contents of the report and include it in your reply.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"Wytze" <> wrote in message news:0D105751-B446-46E6-9A8B-...
Dear Ramesh,

Followed your suggestions, als without postive results:
- verified that clicking a pdf file in windows explorer trigger Acrobat
reader (OK)
- checked in Acrobat reader that the current version is 8.1.0 (OK)
- opened default programs /associate ...
- select .pdf
- verified that current association is 'Acrobat Reader 8.0' (OK)
- using change program button to point to 'AcroRd32.exe' (OK)
- noted that name still appears as ''Acrobat Reader 8.0'
- closed windows
Unfortunately, still the problem exists unchanged.

Did I take a wrong turn?

Wytze

"Ramesh, MS-MVP" wrote:

> Click Start, "Default Programs"
> Click "Associate a file type or protocol..."
> Select .PDF from the list and click "Change program..."
> Select "Adobe Reader 8.1" (do this even if it's already the default handler for PDFs)
> Click OK
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
>
>
> "Wytze" <> wrote in message news:909F74D0-3D9C-4F3B-A468-...
> Hi,
> When I receive an email with a PDF attachement and try to open this from
> within Windows mail, I get the following error: "This file does not have a
> progam associated with it for performing this action. Create an association
> in the Set Associations control panel". After downloading the attached file
> to some folder, I can open it by clicking on it (so file association is OK,
> right?)
> Q: any advice to resolve this?
> Some additional data:
> -Checked file association for .pdf and found it to be correct: points to
> Adobe Reader
> -I have Adobe Reader 8.1 freshly (re)installed
> -clicking a pdf file in windows explorer opens the pdf file normally
> -I'm running Ultima with latest updates
> -did mess around with Adobe Acrobat which I finally uninstalled after which
> I noted this issue (but not 200% sure it was not there before...)
> Any tips appreciated!
>

Hopefully we can crack it this time, Gary

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"Gary VanderMolen" <> wrote in message news:...
Ramesh, over the past 8 months we have had many people try what you
suggested, but it does not seem to work for .PDF attachments.

--
Gary VanderMolen [MS MVP-WLM]


"Ramesh, MS-MVP" <> wrote in message news:%...
Click Start, "Default Programs"
Click "Associate a file type or protocol..."
Select .PDF from the list and click "Change program..."
Select "Adobe Reader 8.1" (do this even if it's already the default handler for PDFs)
Click OK

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"Wytze" <> wrote in message news:909F74D0-3D9C-4F3B-A468-...
Hi,
When I receive an email with a PDF attachement and try to open this from
within Windows mail, I get the following error: "This file does not have a
progam associated with it for performing this action. Create an association
in the Set Associations control panel". After downloading the attached file
to some folder, I can open it by clicking on it (so file association is OK,
right?)
Q: any advice to resolve this?
Some additional data:
-Checked file association for .pdf and found it to be correct: points to
Adobe Reader
-I have Adobe Reader 8.1 freshly (re)installed
-clicking a pdf file in windows explorer opens the pdf file normally
-I'm running Ultima with latest updates
-did mess around with Adobe Acrobat which I finally uninstalled after which
I noted this issue (but not 200% sure it was not there before...)
Any tips appreciated!

Hi Ramesh,

Downloaded the tool and ran it (albeit not from the desktop), here is the
result:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~
File association information for [.PDF] file type
Generated by FileExtInfo v2.0 on 6-10-2007 9:42:15

FileExtInfo © 2005-2007 Ramesh Srinivasan.
Homepage: http://www.winhelponline.com
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~


[HKEY_CLASSES_ROOT\.PDF]
@="pdf_auto_file"
"Content Type"="application/pdf"

[HKEY_CLASSES_ROOT\.PDF\OpenWithList]
@=""

[HKEY_CLASSES_ROOT\.PDF\OpenWithList\AcroRd32.exe]
@=""

[HKEY_CLASSES_ROOT\.PDF\PersistentHandler]
@="{F6594A6D-D57F-4EFD-B2C3-DCD9779E382E}"

[HKEY_CLASSES_ROOT\.PDF\ShellEx]

[HKEY_CLASSES_ROOT\.PDF\ShellEx\{8895b1c6-b41f-4c1c-a562-0d564250836f}]
@="{DC6EFB56-9CFA-464D-8880-44885D7DC193}"


[HKEY_CLASSES_ROOT\pdf_auto_file]
@=""

[HKEY_CLASSES_ROOT\pdf_auto_file\shell]

[HKEY_CLASSES_ROOT\pdf_auto_file\shell\Read]

[HKEY_CLASSES_ROOT\pdf_auto_file\shell\Read\command]
@="\"C:\\Program Files\\Adobe\\Reader 8.0\\Reader\\AcroRd32.exe\" \"%1\""


[HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\FileExts\.PDF]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\FileExts\.PDF\OpenWithList]
"a"="AcroRd32.exe"
"MRUList"="acb"
"b"="ieuser.exe"
"c"="WinMail.exe"

[HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\FileExts\.PDF\OpenWithProgids]
"AcroExch.Document"=hex(0):
"pdf_auto_file"=hex(0):

Interested if this gives a clue!

Rgds, Wytze


"Ramesh, MS-MVP" wrote:

> Hi Wytze,
>
> Try this:
>
> 1. Download FileExtInfo.zip from here:
> http://windowsxp.mvps.org/fileextinfo.htm
>
> 2. Unzip the utility and extract the files to Desktop.
> 3. Double-click "FileExtInfo.exe" to run it.
> 4. Select ".PDF" from the list
> 5. Click "View file association report"
> 6. Copy the contents of the report and include it in your reply.
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
>
>
> "Wytze" <> wrote in message news:0D105751-B446-46E6-9A8B-...
> Dear Ramesh,
>
> Followed your suggestions, als without postive results:
> - verified that clicking a pdf file in windows explorer trigger Acrobat
> reader (OK)
> - checked in Acrobat reader that the current version is 8.1.0 (OK)
> - opened default programs /associate ...
> - select .pdf
> - verified that current association is 'Acrobat Reader 8.0' (OK)
> - using change program button to point to 'AcroRd32.exe' (OK)
> - noted that name still appears as ''Acrobat Reader 8.0'
> - closed windows
> Unfortunately, still the problem exists unchanged.
>
> Did I take a wrong turn?
>
> Wytze
>
> "Ramesh, MS-MVP" wrote:
>
> > Click Start, "Default Programs"
> > Click "Associate a file type or protocol..."
> > Select .PDF from the list and click "Change program..."
> > Select "Adobe Reader 8.1" (do this even if it's already the default handler for PDFs)
> > Click OK
> >
> > --
> > Regards,
> >
> > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> > Windows® Troubleshooting http://www.winhelponline.com
> >
> >
> > "Wytze" <> wrote in message news:909F74D0-3D9C-4F3B-A468-...
> > Hi,
> > When I receive an email with a PDF attachement and try to open this from
> > within Windows mail, I get the following error: "This file does not have a
> > progam associated with it for performing this action. Create an association
> > in the Set Associations control panel". After downloading the attached file
> > to some folder, I can open it by clicking on it (so file association is OK,
> > right?)
> > Q: any advice to resolve this?
> > Some additional data:
> > -Checked file association for .pdf and found it to be correct: points to
> > Adobe Reader
> > -I have Adobe Reader 8.1 freshly (re)installed
> > -clicking a pdf file in windows explorer opens the pdf file normally
> > -I'm running Ultima with latest updates
> > -did mess around with Adobe Acrobat which I finally uninstalled after which
> > I noted this issue (but not 200% sure it was not there before...)
> > Any tips appreciated!
> >
>

Wytze,

Open Registry Editor (regedit.exe) and navigate to the following key:

[HKEY_CLASSES_ROOT\.PDF]

Double-click the (default) value set its data as:

"AcroExch.Document" (without quotes)

Close Regedit.exe

Restart Windows.

If the problem persists, post a fresh log.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"Wytze" <> wrote in message news:04749657-F064-44A9-A925-...
Hi Ramesh,

Downloaded the tool and ran it (albeit not from the desktop), here is the
result:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~
File association information for [.PDF] file type
Generated by FileExtInfo v2.0 on 6-10-2007 9:42:15

FileExtInfo © 2005-2007 Ramesh Srinivasan.
Homepage: http://www.winhelponline.com
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~


[HKEY_CLASSES_ROOT\.PDF]
@="pdf_auto_file"
"Content Type"="application/pdf"