Cannot order 64bit DVD

Hi,
I purchased a Windows Anytime Upgrade Pack for one of my computers.
It is- Windows Vista Home Premium to Windows Vista Ultimate.
It was advertised to come with both 32-bit and 64-bit DVDs but it did not.
The DVD states "This Disc contains 32-bit Software only".
Behind the DVD it reads "If you need a DVD-Rom of the 64-bit software,
simply visit www.windowsvista.com/1033/ordermedia for information on how to
obtain this software."
I visited the site and entered my info but it does not give me the option to
order a 64bit DVD, it only gives the option to buy 32 bit CDs.
I have contacted Microsoft sales support though email but they continue to
tell me that the pack includes the 32-bit and 64-bit software which
unfortunately it does not.

Background done now to the question:

How can I obtain Windows Anytime Upgrade Pack: Vista Home Premium -to- Vista
Ultimate 64bit DVD?

Thanks,

Windows Vista Alternate Media Ordering Support
http://www.microsoft.com/windowsvist...t/default.mspx


GlennK wrote:
> Hi,
> I purchased a Windows Anytime Upgrade Pack for one of my computers.
> It is- Windows Vista Home Premium to Windows Vista Ultimate.
> It was advertised to come with both 32-bit and 64-bit DVDs but it did not.
> The DVD states "This Disc contains 32-bit Software only".
> Behind the DVD it reads "If you need a DVD-Rom of the 64-bit software,
> simply visit www.windowsvista.com/1033/ordermedia for information on how to
> obtain this software."
> I visited the site and entered my info but it does not give me the option to
> order a 64bit DVD, it only gives the option to buy 32 bit CDs.
> I have contacted Microsoft sales support though email but they continue to
> tell me that the pack includes the 32-bit and 64-bit software which
> unfortunately it does not.
>
> Background done now to the question:
>
> How can I obtain Windows Anytime Upgrade Pack: Vista Home Premium -to- Vista
> Ultimate 64bit DVD?
>
> Thanks,
>

Thanks,

I guess I will take my problem to the phone support.

"Leroy" wrote:

> Windows Vista Alternate Media Ordering Support
> http://www.microsoft.com/windowsvist...t/default.mspx
>
>
> GlennK wrote:
> > Hi,
> > I purchased a Windows Anytime Upgrade Pack for one of my computers.
> > It is- Windows Vista Home Premium to Windows Vista Ultimate.
> > It was advertised to come with both 32-bit and 64-bit DVDs but it did not.
> > The DVD states "This Disc contains 32-bit Software only".
> > Behind the DVD it reads "If you need a DVD-Rom of the 64-bit software,
> > simply visit www.windowsvista.com/1033/ordermedia for information on how to
> > obtain this software."
> > I visited the site and entered my info but it does not give me the option to
> > order a 64bit DVD, it only gives the option to buy 32 bit CDs.
> > I have contacted Microsoft sales support though email but they continue to
> > tell me that the pack includes the 32-bit and 64-bit software which
> > unfortunately it does not.
> >
> > Background done now to the question:
> >
> > How can I obtain Windows Anytime Upgrade Pack: Vista Home Premium -to- Vista
> > Ultimate 64bit DVD?
> >
> > Thanks,
> >
>

Perhaps you should just Call your credit card company and dispute the
purchase, and charge it back- then purchase this

Ful vista Ultimate x64 version (OEM $179):
'Newegg.com - Microsoft Windows Vista Ultimate SP1 64-bit for System
Builders - Operating Systems'
(http://www.newegg.com/Product/Produc...82E16832116493)

or Vista x86/x64 Ultimate upgrade DVD (retail $184):

'Newegg.com - Microsoft Windows Vista Ultimate SP1 Upgrade - Operating
Systems'
(http://www.newegg.com/Product/Produc...82E16832116474)


--
rive0108

I believe I will.
When I purchased this pack it advertised that both DVDs were in the pack
but...

It will probably be quicker as well.

Thanks
GlennK

"rive0108" wrote:

>
> Perhaps you should just Call your credit card company and dispute the
> purchase, and charge it back- then purchase this
>
> Ful vista Ultimate x64 version (OEM $179):
> 'Newegg.com - Microsoft Windows Vista Ultimate SP1 64-bit for System
> Builders - Operating Systems'
> (http://www.newegg.com/Product/Produc...82E16832116493)
>
> or Vista x86/x64 Ultimate upgrade DVD (retail $184):
>
> 'Newegg.com - Microsoft Windows Vista Ultimate SP1 Upgrade - Operating
> Systems'
> (http://www.newegg.com/Product/Produc...82E16832116474)
>
>
> --
> rive0108
>

Hi,

Are you entering the proper key? You should not be using the key from the
preinstalled Home Premium installation, it would not qualify for this.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"GlennK" <> wrote in message
news:BE9E8156-E538-43A2-905E-...
> Thanks,
>
> I guess I will take my problem to the phone support.
>
> "Leroy" wrote:
>
>> Windows Vista Alternate Media Ordering Support
>> http://www.microsoft.com/windowsvist...t/default.mspx
>>
>>
>> GlennK wrote:
>> > Hi,
>> > I purchased a Windows Anytime Upgrade Pack for one of my computers.
>> > It is- Windows Vista Home Premium to Windows Vista Ultimate.
>> > It was advertised to come with both 32-bit and 64-bit DVDs but it did
>> > not.
>> > The DVD states "This Disc contains 32-bit Software only".
>> > Behind the DVD it reads "If you need a DVD-Rom of the 64-bit software,
>> > simply visit www.windowsvista.com/1033/ordermedia for information on
>> > how to
>> > obtain this software."
>> > I visited the site and entered my info but it does not give me the
>> > option to
>> > order a 64bit DVD, it only gives the option to buy 32 bit CDs.
>> > I have contacted Microsoft sales support though email but they continue
>> > to
>> > tell me that the pack includes the 32-bit and 64-bit software which
>> > unfortunately it does not.
>> >
>> > Background done now to the question:
>> >
>> > How can I obtain Windows Anytime Upgrade Pack: Vista Home Premium -to-
>> > Vista
>> > Ultimate 64bit DVD?
>> >
>> > Thanks,
>> >
>>