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Cannot reinstall Itunes

 
 
Kathi Stein
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      08-15-2008
I am running Vista Ultimate, HP Pavillion laptop. When I attempted to
update Itunes, the installation could not complete. The error message
I got was:

Could not open
key:HKEY_LOCAL_MACHINE\Software\Classes\Interface\ {915-DA835-02FE-4953-92FA-624BDFSD85AB}\{ProxyStubClsid

Verify that you have sufficient access to that key, or contact your
support person.

Just out of curiosity, I pulled up regedit to see what that entry was
and was denied access. I am Administrator on this machine.

I looked for a solution and was told to uninstall Itunes, which I did.
Big mistake, apparently. Because I then could not reinstall it.

I haven't a clue (obviously) what any of this means except that I
cannot install Itunes nor use my Ipod now :-(

Can anyone help me with this?

Thanks in advance,
Kathe
 
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Kathi Stein
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      08-16-2008
On Fri, 15 Aug 2008 02:48:46 -0700, Kathi Stein <>
wrote:

>I am running Vista Ultimate, HP Pavillion laptop. When I attempted to
>update Itunes, the installation could not complete. The error message
>I got was:
>
> Could not open
>key:HKEY_LOCAL_MACHINE\Software\Classes\Interface \{915-DA835-02FE-4953-92FA-624BDFSD85AB}\{ProxyStubClsid
>
>Verify that you have sufficient access to that key, or contact your
>support person.
>
>Just out of curiosity, I pulled up regedit to see what that entry was
>and was denied access. I am Administrator on this machine.
>
>I looked for a solution and was told to uninstall Itunes, which I did.
>Big mistake, apparently. Because I then could not reinstall it.
>
>I haven't a clue (obviously) what any of this means except that I
>cannot install Itunes nor use my Ipod now :-(
>
>Can anyone help me with this?
>
>Thanks in advance,
>Kathe


This is a correction to my previous post: In the error message, the
last entry in that interminable registry address should be
\ProxyStubClsid32

If I click on that entry, the error message reads: "ProxyStubClsid32
cannot be opened. An error is preventing this key from being opened.
Details: Access is denied."

If I click on "permissions" the message then reads: "You do not have
permission to view the current permission settings for
ProxyStubClsid32 but you can make permission changes."

I don't want to muck around with the registry unless I have to. Is
there any solution to this problem?

thanks again,
Kathe
 
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