Cannot send email but can receive.

If you are at home, you are probably connecting to the Internet via
Roadrunner. In that case, the most likely cause of your problem is
your antivirus. Which antivirus are you running? Some of them cause
problems with Windows Mail over time.

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/def...le/vandermolen


"Brian Doehrman" <> wrote in message news:0A59B15B-2CA0-4823-AD44-...
>I am at home on my personal laptop.
>
> "Gary VanderMolen (MVP)" wrote:
>
>> Are you sending from home or away from home when that error
>> happens?
>>
>> --
>> Gary VanderMolen, Microsoft MVP (Mail)
>> http://mvp.support.microsoft.com/def...le/vandermolen
>>
>>
>> "Brian Doehrman" <> wrote in message news:095D4484-216B-4C95-A9B5-...
>> > This is what happens when I try to send. However, I can receieve just fine.
>> >
>> > The connection to the server has failed. Subject '', Account: 'Brian's
>> > RoadRunner Email', Server: 'pop-server.cfl.rr.com', Protocol: SMTP, Port: 25,
>> > Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E
>> >
>> > "Bruce Hagen" wrote:
>> >
>> >> Like what previous questions? What happens when you try to send? Any error
>> >> message?
>> >>
>> >> Please post the error message in its entirety. You can left click on it to
>> >> highlight and then right click to copy and then paste it into this thread.
>> >> --
>> >> Bruce Hagen
>> >> MS-MVP [Mail]
>> >> Imperial Beach, CA
>> >>
>> >>
>> >> "Brian Doehrman" <Brian > wrote in
>> >> message news:27E0D601-2E2E-47C1-BE8A-...
>> >> > Like previous questions, I cannot send email using Windows Mail. I am
>> >> > trying
>> >> > to use the version that came with my laptop and void using webmail.
>> >> > Please
>> >> > help.
>> >>
>> >> .
>> >>
>> .
>>

Is there a support number I can call for assistance?

"Brian Doehrman" wrote:

> Like previous questions, I cannot send email using Windows Mail. I am trying
> to use the version that came with my laptop and void using webmail. Please
> help.

Gary, I am using Norton 360 for my Toshiba Satellite Laptop.

"Gary VanderMolen (MVP)" wrote:

> If you are at home, you are probably connecting to the Internet via
> Roadrunner. In that case, the most likely cause of your problem is
> your antivirus. Which antivirus are you running? Some of them cause
> problems with Windows Mail over time.
>
> --
> Gary VanderMolen, Microsoft MVP (Mail)
> http://mvp.support.microsoft.com/def...le/vandermolen
>
>
> "Brian Doehrman" <> wrote in message news:0A59B15B-2CA0-4823-AD44-...
> >I am at home on my personal laptop.
> >
> > "Gary VanderMolen (MVP)" wrote:
> >
> >> Are you sending from home or away from home when that error
> >> happens?
> >>
> >> --
> >> Gary VanderMolen, Microsoft MVP (Mail)
> >> http://mvp.support.microsoft.com/def...le/vandermolen
> >>
> >>
> >> "Brian Doehrman" <> wrote in message news:095D4484-216B-4C95-A9B5-...
> >> > This is what happens when I try to send. However, I can receieve just fine.
> >> >
> >> > The connection to the server has failed. Subject '', Account: 'Brian's
> >> > RoadRunner Email', Server: 'pop-server.cfl.rr.com', Protocol: SMTP, Port: 25,
> >> > Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E
> >> >
> >> > "Bruce Hagen" wrote:
> >> >
> >> >> Like what previous questions? What happens when you try to send? Any error
> >> >> message?
> >> >>
> >> >> Please post the error message in its entirety. You can left click on it to
> >> >> highlight and then right click to copy and then paste it into this thread.
> >> >> --
> >> >> Bruce Hagen
> >> >> MS-MVP [Mail]
> >> >> Imperial Beach, CA
> >> >>
> >> >>
> >> >> "Brian Doehrman" <Brian > wrote in
> >> >> message news:27E0D601-2E2E-47C1-BE8A-...
> >> >> > Like previous questions, I cannot send email using Windows Mail. I am
> >> >> > trying
> >> >> > to use the version that came with my laptop and void using webmail.
> >> >> > Please
> >> >> > help.
> >> >>
> >> >> .
> >> >>
> >> .
> >>
> .
>

Have you tried RoadRunner tech support? (Free, I would assume).

Microsoft Support:
http://support.microsoft.com/default.aspx

($59.00 per incident, last I heard).

Did you try disabling e-mail scanning? I see from another post minutes ago
you mention you have Norton 360. Did you remove it and reinstall without
e-mail scanning?

FYI: Users have had problems with Norton in Outlook Express, WinMail and
Windows Live Mail. I would strongly suggest you get rid of it completely
via Add/Remove Programs and then run this tool.

Download and run the Norton Removal Tool:
http://service1.symantec.com/SUPPORT...05033108162039

Then get a good, free AV that works well with Windows e-mail clients, such
as Avast, AVG, or Microsoft Security Essentials.

AVG Anti-Virus Free Edition
http://free.grisoft.com/ww.download?prd=afe

Do a custom installation and opt out of e-mail scanning.

Avast:
http://www.avast.com/eng/download-avast-home.html

In the case of Avast, choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.

Microsoft Security Essentials:
http://www.microsoft.com/security_es...s/default.aspx

(No e-mail scanning to worry about)
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA




"Brian Doehrman" <> wrote in
message news:CF56085F-8A4A-43F0-ADCA-...
> Is there a support number I can call for assistance?
>
> "Brian Doehrman" wrote:
>
>> Like previous questions, I cannot send email using Windows Mail. I am
>> trying
>> to use the version that came with my laptop and void using webmail.
>> Please
>> help.

Norton security products are among the top three troublemakers for
Windows Mail. Symptoms often don't surface until several months have
gone by, or until an update occurs.
First, be sure to disable its email scanning, for the reason explained here:
http://thundercloud.net/infoave/tuto...ning/index.htm

Disabling the Norton program is often insufficient. If so, do a trial uninstall,
followed by using their debris removal tool:
http://service1.symantec.com/Support...05033108162039

Instead of uninstalling your antivirus, another option is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of overly
intrusive antivirus products: http://download.live.com/wlmail

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/def...le/vandermolen


"Brian Doehrman" <> wrote in message news:BBB663F8-2004-459D-A81B-...
> Gary, I am using Norton 360 for my Toshiba Satellite Laptop.
>
> "Gary VanderMolen (MVP)" wrote:
>
>> If you are at home, you are probably connecting to the Internet via
>> Roadrunner. In that case, the most likely cause of your problem is
>> your antivirus. Which antivirus are you running? Some of them cause
>> problems with Windows Mail over time.
>>
>> --
>> Gary VanderMolen, Microsoft MVP (Mail)
>> http://mvp.support.microsoft.com/def...le/vandermolen
>>
>>
>> "Brian Doehrman" <> wrote in message news:0A59B15B-2CA0-4823-AD44-...
>> >I am at home on my personal laptop.
>> >
>> > "Gary VanderMolen (MVP)" wrote:
>> >
>> >> Are you sending from home or away from home when that error
>> >> happens?
>> >>
>> >> --
>> >> Gary VanderMolen, Microsoft MVP (Mail)
>> >> http://mvp.support.microsoft.com/def...le/vandermolen
>> >>
>> >>
>> >> "Brian Doehrman" <> wrote in message news:095D4484-216B-4C95-A9B5-...
>> >> > This is what happens when I try to send. However, I can receieve just fine.
>> >> >
>> >> > The connection to the server has failed. Subject '', Account: 'Brian's
>> >> > RoadRunner Email', Server: 'pop-server.cfl.rr.com', Protocol: SMTP, Port: 25,
>> >> > Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E
>> >> >
>> >> > "Bruce Hagen" wrote:
>> >> >
>> >> >> Like what previous questions? What happens when you try to send? Any error
>> >> >> message?
>> >> >>
>> >> >> Please post the error message in its entirety. You can left click on it to
>> >> >> highlight and then right click to copy and then paste it into this thread.
>> >> >> --
>> >> >> Bruce Hagen
>> >> >> MS-MVP [Mail]
>> >> >> Imperial Beach, CA
>> >> >>
>> >> >>
>> >> >> "Brian Doehrman" <Brian > wrote in
>> >> >> message news:27E0D601-2E2E-47C1-BE8A-...
>> >> >> > Like previous questions, I cannot send email using Windows Mail. I am
>> >> >> > trying
>> >> >> > to use the version that came with my laptop and void using webmail.
>> >> >> > Please
>> >> >> > help.
>> >> >>
>> >> >> .
>> >> >>
>> >> .
>> >>
>> .
>>

BTDT twice, but the OP does not care to respond to my suggestions.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"Gary VanderMolen (MVP)" <> wrote in message
news:...
Norton security products are among the top three troublemakers for
Windows Mail. Symptoms often don't surface until several months have
gone by, or until an update occurs.
First, be sure to disable its email scanning, for the reason explained
here:
http://thundercloud.net/infoave/tuto...ning/index.htm

Disabling the Norton program is often insufficient. If so, do a trial
uninstall,
followed by using their debris removal tool:
http://service1.symantec.com/Support...05033108162039

Instead of uninstalling your antivirus, another option is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of
overly
intrusive antivirus products: http://download.live.com/wlmail

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/def...le/vandermolen


"Brian Doehrman" <> wrote in
message news:BBB663F8-2004-459D-A81B-...
> Gary, I am using Norton 360 for my Toshiba Satellite Laptop.
>
> "Gary VanderMolen (MVP)" wrote:
>
>> If you are at home, you are probably connecting to the Internet via
>> Roadrunner. In that case, the most likely cause of your problem is
>> your antivirus. Which antivirus are you running? Some of them cause
>> problems with Windows Mail over time.
>>
>> --
>> Gary VanderMolen, Microsoft MVP (Mail)
>> http://mvp.support.microsoft.com/def...le/vandermolen
>>
>>
>> "Brian Doehrman" <> wrote in
>> message news:0A59B15B-2CA0-4823-AD44-...
>> >I am at home on my personal laptop.
>> >
>> > "Gary VanderMolen (MVP)" wrote:
>> >
>> >> Are you sending from home or away from home when that error
>> >> happens?
>> >>
>> >> --
>> >> Gary VanderMolen, Microsoft MVP (Mail)
>> >> http://mvp.support.microsoft.com/def...le/vandermolen
>> >>
>> >>
>> >> "Brian Doehrman" <> wrote in
>> >> message news:095D4484-216B-4C95-A9B5-...
>> >> > This is what happens when I try to send. However, I can receieve
>> >> > just fine.
>> >> >
>> >> > The connection to the server has failed. Subject '', Account:
>> >> > 'Brian's
>> >> > RoadRunner Email', Server: 'pop-server.cfl.rr.com', Protocol:
>> >> > SMTP, Port: 25,
>> >> > Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E
>> >> >
>> >> > "Bruce Hagen" wrote:
>> >> >
>> >> >> Like what previous questions? What happens when you try to send?
>> >> >> Any error
>> >> >> message?
>> >> >>
>> >> >> Please post the error message in its entirety. You can left click
>> >> >> on it to
>> >> >> highlight and then right click to copy and then paste it into
>> >> >> this thread.
>> >> >> --
>> >> >> Bruce Hagen
>> >> >> MS-MVP [Mail]
>> >> >> Imperial Beach, CA
>> >> >>
>> >> >>
>> >> >> "Brian Doehrman" <Brian > wrote
>> >> >> in
>> >> >> message
>> >> >> news:27E0D601-2E2E-47C1-BE8A-...
>> >> >> > Like previous questions, I cannot send email using Windows
>> >> >> > Mail. I am
>> >> >> > trying
>> >> >> > to use the version that came with my laptop and void using
>> >> >> > webmail.
>> >> >> > Please
>> >> >> > help.
>> >> >>
>> >> >> .
>> >> >>
>> >> .
>> >>
>> .
>>