Cannot Send email from Charter in Windows Live Mail

I am using Windows Live Mail. When I send mail from CHARTER I get the
following error message:

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity.

Subject 'Test'
Server: 'SMTP.charter.net'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: SMTP
Port: 25
Secure(SSL): No

When I send mail from my GMAIL account within Windows Live Mail, I get no
errors.

Can anyone help me?

--
--
Jim White
Kingsport, Tennessee
-----------------------------

Are you sending from home, or from a laptop away from home?

Which antivirus are you running?

--
Gary VanderMolen, MS-MVP (Mail)


"James R. White" <> wrote in message news:09165C28-A705-4B85-AC65-...
>I am using Windows Live Mail. When I send mail from CHARTER I get the
> following error message:
>
> Your server has unexpectedly terminated the connection. Possible causes for
> this include server problems, network problems, or a long period of
> inactivity.
>
> Subject 'Test'
> Server: 'SMTP.charter.net'
> Windows Live Mail Error ID: 0x800CCC0F
> Protocol: SMTP
> Port: 25
> Secure(SSL): No
>
> When I send mail from my GMAIL account within Windows Live Mail, I get no
> errors.
>
> Can anyone help me?
>
> --
> --
> Jim White
> Kingsport, Tennessee
> -----------------------------
>
>

I am sending from home with my laptop.
I use McAfee Security Center that came with my Vista Home Premium laptop.

Question: If McAfee is the problem, why does Windows Live Mail work perfect
when sending mail via Gmail?

=============================

"Gary VanderMolen" <> wrote in message
news:...
> Are you sending from home, or from a laptop away from home?
>
> Which antivirus are you running?
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "James R. White" <> wrote in message
> news:09165C28-A705-4B85-AC65-...
>>I am using Windows Live Mail. When I send mail from CHARTER I get the
>> following error message:
>>
>> Your server has unexpectedly terminated the connection. Possible causes
>> for
>> this include server problems, network problems, or a long period of
>> inactivity.
>>
>> Subject 'Test'
>> Server: 'SMTP.charter.net'
>> Windows Live Mail Error ID: 0x800CCC0F
>> Protocol: SMTP
>> Port: 25
>> Secure(SSL): No
>>
>> When I send mail from my GMAIL account within Windows Live Mail, I get no
>> errors.
>>
>> Can anyone help me?
>>
>> --
>> --
>> Jim White
>> Kingsport, Tennessee
>> -----------------------------
>>
>>

The two questions I asked relate to the two most common reasons
for that particular error message. Gmail uses port 465 for sending,
which is less likely to be blocked than the port 25 used by Charter.
However, sending while connected to one's home ISP should not
trigger a port 25 block, so we have to look elsewhere for the cause.

McAfee antivirus is among the top three troublemakers for Windows Mail.
The only way you can prove or disprove that McAfee is the culprit is
to uninstall it, followed by using their debris removal tool:
http://service.mcafee.com/FAQDocumen...107083&lc=1033

Instead of switching to a different antivirus, another option is to upgrade
to Windows Live Mail (WLM), which is more resistant to the adverse effects
of overly intrusive antivirus products: http://get.live.com/wlmail/overview

Even with WLM, you must disable email scanning in the antivirus,
for the reason explained here:
http://thundercloud.net/infoave/tuto...ning/index.htm

--
Gary VanderMolen, MS-MVP (Mail)


"James R. White" <> wrote in message news:77C77ED6-992F-4000-B7A8-...
>I am sending from home with my laptop.
> I use McAfee Security Center that came with my Vista Home Premium laptop.
>
> Question: If McAfee is the problem, why does Windows Live Mail work perfect
> when sending mail via Gmail?
>
> =============================
>
> "Gary VanderMolen" <> wrote in message
> news:...
>> Are you sending from home, or from a laptop away from home?
>>
>> Which antivirus are you running?
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "James R. White" <> wrote in message
>> news:09165C28-A705-4B85-AC65-...
>>>I am using Windows Live Mail. When I send mail from CHARTER I get the
>>> following error message:
>>>
>>> Your server has unexpectedly terminated the connection. Possible causes
>>> for
>>> this include server problems, network problems, or a long period of
>>> inactivity.
>>>
>>> Subject 'Test'
>>> Server: 'SMTP.charter.net'
>>> Windows Live Mail Error ID: 0x800CCC0F
>>> Protocol: SMTP
>>> Port: 25
>>> Secure(SSL): No
>>>
>>> When I send mail from my GMAIL account within Windows Live Mail, I get no
>>> errors.
>>>
>>> Can anyone help me?
>>>
>>> --
>>> --
>>> Jim White
>>> Kingsport, Tennessee
>>> -----------------------------

Gary, thanks for your help and insight!
But I want to make clear that I am using Windows Live Mail.
I've turned off email scanning and it still does not send email.

Now, I think I will not renew McAfee and uninstall it.

What do you recommend for an antivirus program that works well with Windows
Live Mail and Vista?

Again, Thanks!
Jim


"Gary VanderMolen" <> wrote in message
news:...
> The two questions I asked relate to the two most common reasons
> for that particular error message. Gmail uses port 465 for sending,
> which is less likely to be blocked than the port 25 used by Charter.
> However, sending while connected to one's home ISP should not
> trigger a port 25 block, so we have to look elsewhere for the cause.
>
> McAfee antivirus is among the top three troublemakers for Windows Mail.
> The only way you can prove or disprove that McAfee is the culprit is
> to uninstall it, followed by using their debris removal tool:
> http://service.mcafee.com/FAQDocumen...107083&lc=1033
>
> Instead of switching to a different antivirus, another option is to
> upgrade
> to Windows Live Mail (WLM), which is more resistant to the adverse effects
> of overly intrusive antivirus products:
> http://get.live.com/wlmail/overview
>
> Even with WLM, you must disable email scanning in the antivirus,
> for the reason explained here:
> http://thundercloud.net/infoave/tuto...ning/index.htm
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "James R. White" <> wrote in message
> news:77C77ED6-992F-4000-B7A8-...
>>I am sending from home with my laptop.
>> I use McAfee Security Center that came with my Vista Home Premium laptop.
>>
>> Question: If McAfee is the problem, why does Windows Live Mail work
>> perfect
>> when sending mail via Gmail?
>>
>> =============================
>>
>> "Gary VanderMolen" <> wrote in message
>> news:...
>>> Are you sending from home, or from a laptop away from home?
>>>
>>> Which antivirus are you running?
>>>
>>> --
>>> Gary VanderMolen, MS-MVP (Mail)
>>>
>>>
>>> "James R. White" <> wrote in message
>>> news:09165C28-A705-4B85-AC65-...
>>>>I am using Windows Live Mail. When I send mail from CHARTER I get the
>>>> following error message:
>>>>
>>>> Your server has unexpectedly terminated the connection. Possible causes
>>>> for
>>>> this include server problems, network problems, or a long period of
>>>> inactivity.
>>>>
>>>> Subject 'Test'
>>>> Server: 'SMTP.charter.net'
>>>> Windows Live Mail Error ID: 0x800CCC0F
>>>> Protocol: SMTP
>>>> Port: 25
>>>> Secure(SSL): No
>>>>
>>>> When I send mail from my GMAIL account within Windows Live Mail, I get
>>>> no
>>>> errors.
>>>>
>>>> Can anyone help me?
>>>>
>>>> --
>>>> --
>>>> Jim White
>>>> Kingsport, Tennessee
>>>> -----------------------------

First make sure that McAfee is indeed the cause of your problem
by uninstalling it and following up with the removal tool. If no
improvement, you might as well reinstall it.
If you decide to replace it, of the free antivirus programs, the
ones that are compatible with Windows Mail/WLM are:

AVG free edition:
http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
or
Avast free edition:
http://www.avast.com/eng/download-avast-home.html

However, with either of those, during the install phase you
must select 'custom' install, and then deselect the email
scanning module so it won't install.

--
Gary VanderMolen, MS-MVP (Mail)


"James R. White" <> wrote in message news7F03774-4FD7-4C8E-A9E3-...
> Gary, thanks for your help and insight!
> But I want to make clear that I am using Windows Live Mail.
> I've turned off email scanning and it still does not send email.
>
> Now, I think I will not renew McAfee and uninstall it.
>
> What do you recommend for an antivirus program that works well with Windows
> Live Mail and Vista?
>
> Again, Thanks!
> Jim
>
>
> "Gary VanderMolen" <> wrote in message
> news:...
>> The two questions I asked relate to the two most common reasons
>> for that particular error message. Gmail uses port 465 for sending,
>> which is less likely to be blocked than the port 25 used by Charter.
>> However, sending while connected to one's home ISP should not
>> trigger a port 25 block, so we have to look elsewhere for the cause.
>>
>> McAfee antivirus is among the top three troublemakers for Windows Mail.
>> The only way you can prove or disprove that McAfee is the culprit is
>> to uninstall it, followed by using their debris removal tool:
>> http://service.mcafee.com/FAQDocumen...107083&lc=1033
>>
>> Instead of switching to a different antivirus, another option is to
>> upgrade
>> to Windows Live Mail (WLM), which is more resistant to the adverse effects
>> of overly intrusive antivirus products:
>> http://get.live.com/wlmail/overview
>>
>> Even with WLM, you must disable email scanning in the antivirus,
>> for the reason explained here:
>> http://thundercloud.net/infoave/tuto...ning/index.htm
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "James R. White" <> wrote in message
>> news:77C77ED6-992F-4000-B7A8-...
>>>I am sending from home with my laptop.
>>> I use McAfee Security Center that came with my Vista Home Premium laptop.
>>>
>>> Question: If McAfee is the problem, why does Windows Live Mail work
>>> perfect
>>> when sending mail via Gmail?
>>>
>>> =============================
>>>
>>> "Gary VanderMolen" <> wrote in message
>>> news:...
>>>> Are you sending from home, or from a laptop away from home?
>>>>
>>>> Which antivirus are you running?
>>>>
>>>> --
>>>> Gary VanderMolen, MS-MVP (Mail)
>>>>
>>>>
>>>> "James R. White" <> wrote in message
>>>> news:09165C28-A705-4B85-AC65-...
>>>>>I am using Windows Live Mail. When I send mail from CHARTER I get the
>>>>> following error message:
>>>>>
>>>>> Your server has unexpectedly terminated the connection. Possible causes
>>>>> for
>>>>> this include server problems, network problems, or a long period of
>>>>> inactivity.
>>>>>
>>>>> Subject 'Test'
>>>>> Server: 'SMTP.charter.net'
>>>>> Windows Live Mail Error ID: 0x800CCC0F
>>>>> Protocol: SMTP
>>>>> Port: 25
>>>>> Secure(SSL): No
>>>>>
>>>>> When I send mail from my GMAIL account within Windows Live Mail, I get
>>>>> no
>>>>> errors.
>>>>>
>>>>> Can anyone help me?
>>>>>
>>>>> --
>>>>> --
>>>>> Jim White
>>>>> Kingsport, Tennessee
>>>>> -----------------------------
>

hi there

I tried cleaning up the uninstall of Mccafee Antivirus with the tool removal
from the webpage and now it work ok!!!

That is the page that you recommended:
http://service.mcafee.com/FAQDocumen...107083&lc=1033

Gary, i have to thank you for the patience, i tryed all that you
recommended, but not the completed removal of the antivirus.
I install it the Eset antivirus again and test sending mails and now works
properly!!!

Thanks again

Best Reggards

PD: Sorry for my bad english!!! :-S

I'm from Chile

--
-----------------------------
Sin mas, saluda atte. a Uds.
Armin Saez

PD: Los tildes se han suprimido intencionalmente.
"Gary VanderMolen" <> escribió en el mensaje
news:%...
First make sure that McAfee is indeed the cause of your problem
by uninstalling it and following up with the removal tool. If no
improvement, you might as well reinstall it.
If you decide to replace it, of the free antivirus programs, the
ones that are compatible with Windows Mail/WLM are:

AVG free edition:
http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
or
Avast free edition:
http://www.avast.com/eng/download-avast-home.html

However, with either of those, during the install phase you
must select 'custom' install, and then deselect the email
scanning module so it won't install.

--
Gary VanderMolen, MS-MVP (Mail)


"James R. White" <> wrote in message
news7F03774-4FD7-4C8E-A9E3-...
> Gary, thanks for your help and insight!
> But I want to make clear that I am using Windows Live Mail.
> I've turned off email scanning and it still does not send email.
>
> Now, I think I will not renew McAfee and uninstall it.
>
> What do you recommend for an antivirus program that works well with
> Windows
> Live Mail and Vista?
>
> Again, Thanks!
> Jim
>
>
> "Gary VanderMolen" <> wrote in message
> news:...
>> The two questions I asked relate to the two most common reasons
>> for that particular error message. Gmail uses port 465 for sending,
>> which is less likely to be blocked than the port 25 used by Charter.
>> However, sending while connected to one's home ISP should not
>> trigger a port 25 block, so we have to look elsewhere for the cause.
>>
>> McAfee antivirus is among the top three troublemakers for Windows Mail.
>> The only way you can prove or disprove that McAfee is the culprit is
>> to uninstall it, followed by using their debris removal tool:
>> http://service.mcafee.com/FAQDocumen...107083&lc=1033
>>
>> Instead of switching to a different antivirus, another option is to
>> upgrade
>> to Windows Live Mail (WLM), which is more resistant to the adverse
>> effects
>> of overly intrusive antivirus products:
>> http://get.live.com/wlmail/overview
>>
>> Even with WLM, you must disable email scanning in the antivirus,
>> for the reason explained here:
>> http://thundercloud.net/infoave/tuto...ning/index.htm
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "James R. White" <> wrote in message
>> news:77C77ED6-992F-4000-B7A8-...
>>>I am sending from home with my laptop.
>>> I use McAfee Security Center that came with my Vista Home Premium
>>> laptop.
>>>
>>> Question: If McAfee is the problem, why does Windows Live Mail work
>>> perfect
>>> when sending mail via Gmail?
>>>
>>> =============================
>>>
>>> "Gary VanderMolen" <> wrote in message
>>> news:...
>>>> Are you sending from home, or from a laptop away from home?
>>>>
>>>> Which antivirus are you running?
>>>>
>>>> --
>>>> Gary VanderMolen, MS-MVP (Mail)
>>>>
>>>>
>>>> "James R. White" <> wrote in message
>>>> news:09165C28-A705-4B85-AC65-...
>>>>>I am using Windows Live Mail. When I send mail from CHARTER I get the
>>>>> following error message:
>>>>>
>>>>> Your server has unexpectedly terminated the connection. Possible
>>>>> causes
>>>>> for
>>>>> this include server problems, network problems, or a long period of
>>>>> inactivity.
>>>>>
>>>>> Subject 'Test'
>>>>> Server: 'SMTP.charter.net'
>>>>> Windows Live Mail Error ID: 0x800CCC0F
>>>>> Protocol: SMTP
>>>>> Port: 25
>>>>> Secure(SSL): No
>>>>>
>>>>> When I send mail from my GMAIL account within Windows Live Mail, I get
>>>>> no
>>>>> errors.
>>>>>
>>>>> Can anyone help me?
>>>>>
>>>>> --
>>>>> --
>>>>> Jim White
>>>>> Kingsport, Tennessee
>>>>> -----------------------------
>

Glad to hear your email is working again.

Your English is better than some of the native speakers here,
many of whom don't seem to understand punctuation. ;-)

--
Gary VanderMolen, MS-MVP (Mail)


"Armin Saez" <> wrote in message news:...
> hi there
>
> I tried cleaning up the uninstall of Mccafee Antivirus with the tool removal
> from the webpage and now it work ok!!!
>
> That is the page that you recommended:
> http://service.mcafee.com/FAQDocumen...107083&lc=1033
>
> Gary, i have to thank you for the patience, i tryed all that you
> recommended, but not the completed removal of the antivirus.
> I install it the Eset antivirus again and test sending mails and now works
> properly!!!
>
> Thanks again
>
> Best Reggards
>
> PD: Sorry for my bad english!!! :-S
>
> I'm from Chile
>
> --
> -----------------------------
> Sin mas, saluda atte. a Uds.
> Armin Saez
>
> PD: Los tildes se han suprimido intencionalmente.
> "Gary VanderMolen" <> escribió en el mensaje
> news:%...
> First make sure that McAfee is indeed the cause of your problem
> by uninstalling it and following up with the removal tool. If no
> improvement, you might as well reinstall it.
> If you decide to replace it, of the free antivirus programs, the
> ones that are compatible with Windows Mail/WLM are:
>
> AVG free edition:
> http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
> or
> Avast free edition:
> http://www.avast.com/eng/download-avast-home.html
>
> However, with either of those, during the install phase you
> must select 'custom' install, and then deselect the email
> scanning module so it won't install.
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "James R. White" <> wrote in message
> news7F03774-4FD7-4C8E-A9E3-...
>> Gary, thanks for your help and insight!
>> But I want to make clear that I am using Windows Live Mail.
>> I've turned off email scanning and it still does not send email.
>>
>> Now, I think I will not renew McAfee and uninstall it.
>>
>> What do you recommend for an antivirus program that works well with
>> Windows
>> Live Mail and Vista?
>>
>> Again, Thanks!
>> Jim
>>
>>
>> "Gary VanderMolen" <> wrote in message
>> news:...
>>> The two questions I asked relate to the two most common reasons
>>> for that particular error message. Gmail uses port 465 for sending,
>>> which is less likely to be blocked than the port 25 used by Charter.
>>> However, sending while connected to one's home ISP should not
>>> trigger a port 25 block, so we have to look elsewhere for the cause.
>>>
>>> McAfee antivirus is among the top three troublemakers for Windows Mail.
>>> The only way you can prove or disprove that McAfee is the culprit is
>>> to uninstall it, followed by using their debris removal tool:
>>> http://service.mcafee.com/FAQDocumen...107083&lc=1033
>>>
>>> Instead of switching to a different antivirus, another option is to
>>> upgrade
>>> to Windows Live Mail (WLM), which is more resistant to the adverse
>>> effects
>>> of overly intrusive antivirus products:
>>> http://get.live.com/wlmail/overview
>>>
>>> Even with WLM, you must disable email scanning in the antivirus,
>>> for the reason explained here:
>>> http://thundercloud.net/infoave/tuto...ning/index.htm
>>>
>>> --
>>> Gary VanderMolen, MS-MVP (Mail)
>>>
>>>
>>> "James R. White" <> wrote in message
>>> news:77C77ED6-992F-4000-B7A8-...
>>>>I am sending from home with my laptop.
>>>> I use McAfee Security Center that came with my Vista Home Premium
>>>> laptop.
>>>>
>>>> Question: If McAfee is the problem, why does Windows Live Mail work
>>>> perfect
>>>> when sending mail via Gmail?
>>>>
>>>> =============================
>>>>
>>>> "Gary VanderMolen" <> wrote in message
>>>> news:...
>>>>> Are you sending from home, or from a laptop away from home?
>>>>>
>>>>> Which antivirus are you running?
>>>>>
>>>>> --
>>>>> Gary VanderMolen, MS-MVP (Mail)
>>>>>
>>>>>
>>>>> "James R. White" <> wrote in message
>>>>> news:09165C28-A705-4B85-AC65-...
>>>>>>I am using Windows Live Mail. When I send mail from CHARTER I get the
>>>>>> following error message:
>>>>>>
>>>>>> Your server has unexpectedly terminated the connection. Possible
>>>>>> causes
>>>>>> for
>>>>>> this include server problems, network problems, or a long period of
>>>>>> inactivity.
>>>>>>
>>>>>> Subject 'Test'
>>>>>> Server: 'SMTP.charter.net'
>>>>>> Windows Live Mail Error ID: 0x800CCC0F
>>>>>> Protocol: SMTP
>>>>>> Port: 25
>>>>>> Secure(SSL): No
>>>>>>
>>>>>> When I send mail from my GMAIL account within Windows Live Mail, I get
>>>>>> no
>>>>>> errors.
>>>>>>
>>>>>> Can anyone help me?
>>>>>>
>>>>>> --
>>>>>> --
>>>>>> Jim White
>>>>>> Kingsport, Tennessee
>>>>>> -----------------------------
>>
>
>

I am having the same problem with Windows Live Mail. I get error ID
ox800cccoe secure ssl: no socket error 10060. I use Trend Antivirsus. I
have turned it off. Can you help me with a fix! I have been working on
this for 2.5 days! and I am not a experienced computer person.
Help!:cry: Iam using comcast.net


--
CarolPellegrino

First of all, the part of your error message you provided is
fragmentary and not verbatim. Right-click on the error message,
copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

--
Gary VanderMolen, MS-MVP (Mail)


"CarolPellegrino" <> wrote in message news:...
>
> I am having the same problem with Windows Live Mail. I get error ID
> ox800cccoe secure ssl: no socket error 10060. I use Trend Antivirsus. I
> have turned it off. Can you help me with a fix! I have been working on
> this for 2.5 days! and I am not a experienced computer person.
> Help!:cry: Iam using comcast.net
>
>
> --
> CarolPellegrino