Some possible causes of problems downloading mail messages:
- You may have a very large message to download, or one that is causing
problems for your mail program. Your mail service may offer a web
interface that would allow you to delete the problem message or move it
to another folder.
- The POP3 mail server is having problems.
- Anti-virus program scanning e-mail as it downloads or anti-spam
program. Increasing the Server Timeout at Tools, Accounts, Mail,
Properties, Advanced might help. Or you may need to disable the
anti-virus or anti-spam software from scanning e-mail.
As long as your anti-virus software is set to scan files as they are
opened, scanning e-mail as it downloads or sends is unnecessary and
prone to problems.
With some anti-virus (and anti-spam) programs, simply disabling the
e-mail scanning function doesn't really disable it. It simply tells the
program not to flag any messages. It still processes all the messages
and may still cause send/receive failures. What you may need to do is
uninstall the anti-virus program, then reinstall it using a custom
install option and unselect the e-mail scanning component for
installation.
--
Mike -
http://TechHelp.Santovec.us
"Karen" <> wrote in message
news:19194CBD-4B71-4802-AEB2-...
> Hi Michael
>
> I tried using both ports as suggested for out going mail servers but I
> still
> cannot send and receive emails! I am connected using talktalk. The
> window
> says 'downloading message 1' but then does not progress before the
> timeout
> occurs. I have listed the error messages below:
>
> Unable to send or receive messages for the Talktalk (stu88) account. A
> time-out occurred while communicating with the server.
>
> Server: 'mail.talktalk.net'
> Windows Live Mail Error ID: 0x800CCC19
> Protocol: POP3
> Port: 110
> Secure(SSL): No
>
> Unable to send or receive messages for the Talktalk (kmckay) account.
> A
> time-out occurred while communicating with the server.
>
> Server: 'mail.talktalk.net'
> Windows Live Mail Error ID: 0x800CCC19
> Protocol: POP3
> Port: 110
> Secure(SSL): No
>
> A time-out occurred while communicating with the server.
>
> Subject ''
> Server: 'smtp.talktalk.net'
> Windows Live Mail Error ID: 0x800CCC19
> Protocol: SMTP
> Port: 25
> Secure(SSL): No
>
> Any help is much appreciated!
> Karen
>
> "Michael Santovec" wrote:
>
>> Are you connected to the Internet via talktalk.net? If not, that may
>> be
>> your issue.
>>
>> 0x800CCC19 is a timeout.
>>
>> Many ISPs block access to other SMTP mail servers while connected via
>> them. (They block TCP/IP port 25 except to their own SMTP mail
>> server.)
>> Some of these ISPs will make exceptions if you present a compelling
>> reason to do this. The error messages may indicate network is
>> unreachable, access denied, or timeout errors. Another workaround
>> for
>> this is to use the SMTP mail server of the service that you connect
>> via,
>> but leave your other settings the same. In some cases you can use
>> Port
>> 587 or 465 rather than port 25 (specify in OE/WLM at Tools, Accounts,
>> Mail, Properties, Advanced). Your ISP is more likely to allow this
>> port. The SMTP mail server has to support this port. SMTP
>> Authentication will likely be required. In OE/WLM this is specified
>> in
>> Tools, Accounts, Mail, Properties, Servers, Outgoing Mail Server, My
>> Server Requires Authentication.
>>
>>
>> --
>>
>> Mike - http://TechHelp.Santovec.us
>>
>>
>>
>> "Karen" <> wrote in message
>> news:E3B91C3F-C999-43EB-B2B6-...
>> > Hi
>> > Many thanks for your message.
>> > The error is as below. I now cannot receive emails either!
>> > The same is for my husbands account - it tries to send/receive but
>> > then
>> > comes up as failed with timeout error.
>> >
>> > A time-out occurred while communicating with the server.
>> >
>> > Subject ''
>> > Server: 'smtp.talktalk.net'
>> > Windows Live Mail Error ID: 0x800CCC19
>> > Protocol: SMTP
>> > Port: 25
>> > Secure(SSL): No
>> >
>> > Any help appreciated!
>> > Karen
>> >
>> > "Gary VanderMolen [MVP]" wrote:
>> >
>> >> What exactly does "status changed to failed" look like?
>> >> Do you get an error message when you try to send? If so,
>> >> right-click on your error message, copy, then paste it into a
>> >> reply
>> >> here.
>> >> We can't do much troubleshooting without the complete error
>> >> message.
>> >>
>> >> --
>> >> Gary VanderMolen, Microsoft MVP (Mail)
>> >> Microsoft MVP Program: http://mvp.support.microsoft.com
>> >>
>> >>
>> >> "Karen" <> wrote in message
>> >> news:BF56B7CC-B412-46CE-A69B-...
>> >> > Hi! I am new to live mail and for the first week or so emails
>> >> > worked fine.
>> >> > Now I cannot send emails but can receive them. It is a talktalk
>> >> > account and
>> >> > using Windows 7. When I send an email it stays in outbox and it
>> >> > attempts to
>> >> > send but the green bar does not progress and then I get status
>> >> > changed to
>> >> > failed. I have tried shutting down and restarting etc but to no
>> >> > avail.
>> >> > There are no attachments in the emails waiting to be sent. I
>> >> > have
>> >> > checked my
>> >> > server requires authentication. It worked fine until a few days
>> >> > ago! Can
>> >> > anyone help please???
>> >> .
>> >>
>>
>> .
>>
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