Cannot send emails but can receive - hlep!

Check your antivirus. I have just found that the new Norton Security Suite
offered free by Comcast was blocking one of my email accounts while using
Windows Live: as soon as I disabled Email Scan, the messages came through and
the error stopped. I'm trying to figure out how to configure it to allow
messages for that account to come through.

"Karen" wrote:

> Hi
> No - problem not fixed yet! I have searched loads of stuff on internet but
> can't find anything to help. I can access my emails from talktalks webmail
> but would rather have live mail sorted!
> Karen
>
> "Gwen" wrote:
>
> > Hi, I get the same exact message. I also cannot send out e-mails. Did you
> > get your problem fixed and if so how did you do it?
> > Thanks
> > Gwen
> >
> > "Karen" wrote:
> >
> > > Hi! I am new to live mail and for the first week or so emails worked fine.
> > > Now I cannot send emails but can receive them. It is a talktalk account and
> > > using Windows 7. When I send an email it stays in outbox and it attempts to
> > > send but the green bar does not progress and then I get status changed to
> > > failed. I have tried shutting down and restarting etc but to no avail.
> > > There are no attachments in the emails waiting to be sent. I have checked my
> > > server requires authentication. It worked fine until a few days ago! Can
> > > anyone help please???

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tuto...ning/index.htm

The email scanning function is included in the AV product because all
the competitors include it, and it makes for another bullet on the shiny
box for non-savvy buyers.

Even Symantec (Norton), the originator of the email scanning concept
admits that it is redundant and unnecessary:

"Is my computer still protected against viruses if I disable Email Scanning?
Disabling Email Scanning does not leave you unprotected against viruses
that are distributed as email attachments. Norton AntiVirus Auto-Protect
scans incoming files as they are saved to your hard drive, including email
and email attachments. Email Scanning is just another layer on top of this.
To make sure that Auto-Protect is providing the maximum protection, keep
Auto- Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions."

The above paragraph is from http://service1.symantec.com/SUPPORT...02111812533106

--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP program: http://mvp.support.microsoft.com


"rjacobsen" <> wrote in message news:BA9F6471-33E5-4E96-9E12-...
> Check your antivirus. I have just found that the new Norton Security Suite
> offered free by Comcast was blocking one of my email accounts while using
> Windows Live: as soon as I disabled Email Scan, the messages came through and
> the error stopped. I'm trying to figure out how to configure it to allow
> messages for that account to come through.
>
> "Karen" wrote:
>
>> Hi
>> No - problem not fixed yet! I have searched loads of stuff on internet but
>> can't find anything to help. I can access my emails from talktalks webmail
>> but would rather have live mail sorted!
>> Karen
>>
>> "Gwen" wrote:
>>
>> > Hi, I get the same exact message. I also cannot send out e-mails. Did you
>> > get your problem fixed and if so how did you do it?
>> > Thanks
>> > Gwen
>> >
>> > "Karen" wrote:
>> >
>> > > Hi! I am new to live mail and for the first week or so emails worked fine.
>> > > Now I cannot send emails but can receive them. It is a talktalk account and
>> > > using Windows 7. When I send an email it stays in outbox and it attempts to
>> > > send but the green bar does not progress and then I get status changed to
>> > > failed. I have tried shutting down and restarting etc but to no avail.
>> > > There are no attachments in the emails waiting to be sent. I have checked my
>> > > server requires authentication. It worked fine until a few days ago! Can
>> > > anyone help please???

ALL:
Shutting off the anti-virus e-mail scanning is the apparent easiest placebo
offered for this problem by those trying to be helpful.

I am running Windows 7 (latest version/update) Home Premium, WLM 2009
(latest and greatest (?)), on an eMachine ET1331G-05W (4gb Ram, 1.6Ghz
dual-core processor, 750 gb harddrive). I am using Open Office 3.2 as default
e-mail and word processor. I have been trying to send two word-type e-mails
for 3 days now and it performs exactly as Karen and Gwen stated. I send the
e-mail and it starts the process but only gets to about 25-30% completed in
the send cycle and obviously stops and then the timeout occurs some 20-30
seconds later. I have re-written the documents in Word format, no change. I
have re-inserted all the e-mail addressees, no change. I have deleted and
started all over again, no change.

Here is my error message:

Subject 'WY - Who's at the helm?'
Server: 'mail.bresnan.net'
Windows Live Mail Error ID: 0x800CCC19
Protocol: SMTP
Port: 25
Secure(SSL): No

I contacted Bresnan.net tech support and inquired if they were blocking Port
25 to reduce spam as other ISPs are doing, "NO!" In fact, Bresnan uses Port
25 exclusively for send functions. I went thru the entire setup with their
techie and he said that all my setup settings were correct. He said Microsoft
has a problem.

I have contacted eMachines technical support and was told that they had
received several complaints about this and that it was a Microsoft/Windows
Live Mail synchronization problem! (Whatever that is?)

I have tried to load Mozilla Thunderbird and Google's Gmail and to no avail.
Neither will load and import either messages, address books, or folders.

Something is obviously not right with this program and needs to be corrected
right away! Incompatibilities between Windows 7 and Windows Live Mail.

OBTW: It doesn't make any difference if I log in to Windows Live or not, it
still doesn't work.

Tom
************************************************** ******************
"Gary VanderMolen [MVP]" wrote:

> Email scanning in any antivirus should be disabled, for reasons
> explained here:
> http://thundercloud.net/infoave/tuto...ning/index.htm
>
> The email scanning function is included in the AV product because all
> the competitors include it, and it makes for another bullet on the shiny
> box for non-savvy buyers.
>
> Even Symantec (Norton), the originator of the email scanning concept
> admits that it is redundant and unnecessary:
>
> "Is my computer still protected against viruses if I disable Email Scanning?
> Disabling Email Scanning does not leave you unprotected against viruses
> that are distributed as email attachments. Norton AntiVirus Auto-Protect
> scans incoming files as they are saved to your hard drive, including email
> and email attachments. Email Scanning is just another layer on top of this.
> To make sure that Auto-Protect is providing the maximum protection, keep
> Auto- Protect enabled and run LiveUpdate regularly to ensure that you have
> the most recent virus definitions."
>
> The above paragraph is from http://service1.symantec.com/SUPPORT...02111812533106
>
> --
> Gary VanderMolen, Microsoft MVP (Mail)
> Microsoft MVP program: http://mvp.support.microsoft.com
>
>
> "rjacobsen" <> wrote in message news:BA9F6471-33E5-4E96-9E12-...
> > Check your antivirus. I have just found that the new Norton Security Suite
> > offered free by Comcast was blocking one of my email accounts while using
> > Windows Live: as soon as I disabled Email Scan, the messages came through and
> > the error stopped. I'm trying to figure out how to configure it to allow
> > messages for that account to come through.
> >
> > "Karen" wrote:
> >
> >> Hi
> >> No - problem not fixed yet! I have searched loads of stuff on internet but
> >> can't find anything to help. I can access my emails from talktalks webmail
> >> but would rather have live mail sorted!
> >> Karen
> >>
> >> "Gwen" wrote:
> >>
> >> > Hi, I get the same exact message. I also cannot send out e-mails. Did you
> >> > get your problem fixed and if so how did you do it?
> >> > Thanks
> >> > Gwen
> >> >
> >> > "Karen" wrote:
> >> >
> >> > > Hi! I am new to live mail and for the first week or so emails worked fine.
> >> > > Now I cannot send emails but can receive them. It is a talktalk account and
> >> > > using Windows 7. When I send an email it stays in outbox and it attempts to
> >> > > send but the green bar does not progress and then I get status changed to
> >> > > failed. I have tried shutting down and restarting etc but to no avail.
> >> > > There are no attachments in the emails waiting to be sent. I have checked my
> >> > > server requires authentication. It worked fine until a few days ago! Can
> >> > > anyone help please???
> .
>

Many people use anti-virus scanning of e-mail as it downloads or sends
without problem. But some people do have problems. Some may have used
the scanning for years without issue and it suddenly or intermittently
causes problems. Since it provides no additional security over scanning
as files are opened and since it sometimes does cause problems,
disabling that feature is the wise thing to do.

Port 25 blocking is only an issue if your are trying to use a SMTP
server OTHER than the one of the Internet Service Provider that you are
currently connected via. IF connected to the Internet via bresnan.net
when trying to send via 'mail.bresnan.net', port 25 blocking is not your
problem.

However, if you are currently connected to the Internet via any other
service, you will not be able to use 'mail.bresnan.net' to send.

A lot of people use WLM on Win7 without any problems. I'm one of them.

Some people do have problems. Most of the ones I've dealt with had
their account settings wrong. Once corrected, the problem went away.

For some it was an issue of trying to use an SMTP mail server that they
were not authorized to use.

Some have found that once they disable the e-mail scanning of their
anti-virus, there problems magically disappeared.

If you continue to have problems, you might want to record an SMTP log.
To enable logging in Windows Live Mail select Tools (ALT+T), Options,
Advanced, Maintenance, Troubleshooting. Check the box to enable and
click APPLY. Run the Send/Receive/Synch, then click the box to uncheck
and APPLY.

POP3 enables both POP3 and SMTP logging.

The logging information will be appended to WindowsLiveMail.log in the
same location as the WLM Store Folder (click the STORE FOLDER button
above Troubleshooting to see its location).

The WindowsLiveMail.log can grow to be very large. You may want to
rename (or delete) the current log file before starting logging in order
to get a more manageable file size. WLM will automatically create a new
log file when needed if one doesn't exist.


--

Mike - http://TechHelp.Santovec.us



"wybirds" <> wrote in message
news:B11C750D-3E74-44DB-B35B-...
> ALL:
> Shutting off the anti-virus e-mail scanning is the apparent easiest
> placebo
> offered for this problem by those trying to be helpful.
>
> I am running Windows 7 (latest version/update) Home Premium, WLM 2009
> (latest and greatest (?)), on an eMachine ET1331G-05W (4gb Ram, 1.6Ghz
> dual-core processor, 750 gb harddrive). I am using Open Office 3.2 as
> default
> e-mail and word processor. I have been trying to send two word-type
> e-mails
> for 3 days now and it performs exactly as Karen and Gwen stated. I
> send the
> e-mail and it starts the process but only gets to about 25-30%
> completed in
> the send cycle and obviously stops and then the timeout occurs some
> 20-30
> seconds later. I have re-written the documents in Word format, no
> change. I
> have re-inserted all the e-mail addressees, no change. I have deleted
> and
> started all over again, no change.
>
> Here is my error message:
>
> Subject 'WY - Who's at the helm?'
> Server: 'mail.bresnan.net'
> Windows Live Mail Error ID: 0x800CCC19
> Protocol: SMTP
> Port: 25
> Secure(SSL): No
>
> I contacted Bresnan.net tech support and inquired if they were
> blocking Port
> 25 to reduce spam as other ISPs are doing, "NO!" In fact, Bresnan uses
> Port
> 25 exclusively for send functions. I went thru the entire setup with
> their
> techie and he said that all my setup settings were correct. He said
> Microsoft
> has a problem.
>
> I have contacted eMachines technical support and was told that they
> had
> received several complaints about this and that it was a
> Microsoft/Windows
> Live Mail synchronization problem! (Whatever that is?)
>
> I have tried to load Mozilla Thunderbird and Google's Gmail and to no
> avail.
> Neither will load and import either messages, address books, or
> folders.
>
> Something is obviously not right with this program and needs to be
> corrected
> right away! Incompatibilities between Windows 7 and Windows Live Mail.
>
> OBTW: It doesn't make any difference if I log in to Windows Live or
> not, it
> still doesn't work.
>
> Tom
> ************************************************** ******************
> "Gary VanderMolen [MVP]" wrote:
>
>> Email scanning in any antivirus should be disabled, for reasons
>> explained here:
>> http://thundercloud.net/infoave/tuto...ning/index.htm
>>
>> The email scanning function is included in the AV product because all
>> the competitors include it, and it makes for another bullet on the
>> shiny
>> box for non-savvy buyers.
>>
>> Even Symantec (Norton), the originator of the email scanning concept
>> admits that it is redundant and unnecessary:
>>
>> "Is my computer still protected against viruses if I disable Email
>> Scanning?
>> Disabling Email Scanning does not leave you unprotected against
>> viruses
>> that are distributed as email attachments. Norton AntiVirus
>> Auto-Protect
>> scans incoming files as they are saved to your hard drive, including
>> email
>> and email attachments. Email Scanning is just another layer on top
>> of this.
>> To make sure that Auto-Protect is providing the maximum protection,
>> keep
>> Auto- Protect enabled and run LiveUpdate regularly to ensure that you
>> have
>> the most recent virus definitions."
>>
>> The above paragraph is from
>> http://service1.symantec.com/SUPPORT...02111812533106
>>
>> --
>> Gary VanderMolen, Microsoft MVP (Mail)
>> Microsoft MVP program: http://mvp.support.microsoft.com
>>
>>
>> "rjacobsen" <> wrote in message
>> news:BA9F6471-33E5-4E96-9E12-...
>> > Check your antivirus. I have just found that the new Norton
>> > Security Suite
>> > offered free by Comcast was blocking one of my email accounts while
>> > using
>> > Windows Live: as soon as I disabled Email Scan, the messages came
>> > through and
>> > the error stopped. I'm trying to figure out how to configure it to
>> > allow
>> > messages for that account to come through.
>> >
>> > "Karen" wrote:
>> >
>> >> Hi
>> >> No - problem not fixed yet! I have searched loads of stuff on
>> >> internet but
>> >> can't find anything to help. I can access my emails from
>> >> talktalks webmail
>> >> but would rather have live mail sorted!
>> >> Karen
>> >>
>> >> "Gwen" wrote:
>> >>
>> >> > Hi, I get the same exact message. I also cannot send out
>> >> > e-mails. Did you
>> >> > get your problem fixed and if so how did you do it?
>> >> > Thanks
>> >> > Gwen
>> >> >
>> >> > "Karen" wrote:
>> >> >
>> >> > > Hi! I am new to live mail and for the first week or so emails
>> >> > > worked fine.
>> >> > > Now I cannot send emails but can receive them. It is a
>> >> > > talktalk account and
>> >> > > using Windows 7. When I send an email it stays in outbox and
>> >> > > it attempts to
>> >> > > send but the green bar does not progress and then I get status
>> >> > > changed to
>> >> > > failed. I have tried shutting down and restarting etc but to
>> >> > > no avail.
>> >> > > There are no attachments in the emails waiting to be sent. I
>> >> > > have checked my
>> >> > > server requires authentication. It worked fine until a few
>> >> > > days ago! Can
>> >> > > anyone help please???
>> .
>>

The email scanning function is included in the AV product because all
the competitors include it, and it makes for another bullet on the shiny
box for non-savvy buyers.

Even Symantec (Norton), the originator of the email scanning concept
admits that it is redundant and unnecessary:

"Is my computer still protected against viruses if I disable Email Scanning?
Disabling Email Scanning does not leave you unprotected against viruses
that are distributed as email attachments. Norton AntiVirus Auto-Protect
scans incoming files as they are saved to your hard drive, including email
and email attachments. Email Scanning is just another layer on top of this.
To make sure that Auto-Protect is providing the maximum protection, keep
Auto- Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions."

The above paragraph is from http://service1.symantec.com/SUPPORT...02111812533106

--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP program: http://mvp.support.microsoft.com


"wybirds" <> wrote in message news:B11C750D-3E74-44DB-B35B-...
> ALL:
> Shutting off the anti-virus e-mail scanning is the apparent easiest placebo
> offered for this problem by those trying to be helpful.
>
> I am running Windows 7 (latest version/update) Home Premium, WLM 2009
> (latest and greatest (?)), on an eMachine ET1331G-05W (4gb Ram, 1.6Ghz
> dual-core processor, 750 gb harddrive). I am using Open Office 3.2 as default
> e-mail and word processor. I have been trying to send two word-type e-mails
> for 3 days now and it performs exactly as Karen and Gwen stated. I send the
> e-mail and it starts the process but only gets to about 25-30% completed in
> the send cycle and obviously stops and then the timeout occurs some 20-30
> seconds later. I have re-written the documents in Word format, no change. I
> have re-inserted all the e-mail addressees, no change. I have deleted and
> started all over again, no change.
>
> Here is my error message:
>
> Subject 'WY - Who's at the helm?'
> Server: 'mail.bresnan.net'
> Windows Live Mail Error ID: 0x800CCC19
> Protocol: SMTP
> Port: 25
> Secure(SSL): No
>
> I contacted Bresnan.net tech support and inquired if they were blocking Port
> 25 to reduce spam as other ISPs are doing, "NO!" In fact, Bresnan uses Port
> 25 exclusively for send functions. I went thru the entire setup with their
> techie and he said that all my setup settings were correct. He said Microsoft
> has a problem.
>
> I have contacted eMachines technical support and was told that they had
> received several complaints about this and that it was a Microsoft/Windows
> Live Mail synchronization problem! (Whatever that is?)
>
> I have tried to load Mozilla Thunderbird and Google's Gmail and to no avail.
> Neither will load and import either messages, address books, or folders.
>
> Something is obviously not right with this program and needs to be corrected
> right away! Incompatibilities between Windows 7 and Windows Live Mail.
>
> OBTW: It doesn't make any difference if I log in to Windows Live or not, it
> still doesn't work.
>
> Tom
> ************************************************** ******************
> "Gary VanderMolen [MVP]" wrote:
>
>> Email scanning in any antivirus should be disabled, for reasons
>> explained here:
>> http://thundercloud.net/infoave/tuto...ning/index.htm
>>
>> The email scanning function is included in the AV product because all
>> the competitors include it, and it makes for another bullet on the shiny
>> box for non-savvy buyers.
>>
>> Even Symantec (Norton), the originator of the email scanning concept
>> admits that it is redundant and unnecessary:
>>
>> "Is my computer still protected against viruses if I disable Email Scanning?
>> Disabling Email Scanning does not leave you unprotected against viruses
>> that are distributed as email attachments. Norton AntiVirus Auto-Protect
>> scans incoming files as they are saved to your hard drive, including email
>> and email attachments. Email Scanning is just another layer on top of this.
>> To make sure that Auto-Protect is providing the maximum protection, keep
>> Auto- Protect enabled and run LiveUpdate regularly to ensure that you have
>> the most recent virus definitions."
>>
>> The above paragraph is from http://service1.symantec.com/SUPPORT...02111812533106
>>
>> --
>> Gary VanderMolen, Microsoft MVP (Mail)
>> Microsoft MVP program: http://mvp.support.microsoft.com
>>
>>
>> "rjacobsen" <> wrote in message news:BA9F6471-33E5-4E96-9E12-...
>> > Check your antivirus. I have just found that the new Norton Security Suite
>> > offered free by Comcast was blocking one of my email accounts while using
>> > Windows Live: as soon as I disabled Email Scan, the messages came through and
>> > the error stopped. I'm trying to figure out how to configure it to allow
>> > messages for that account to come through.
>> >
>> > "Karen" wrote:
>> >
>> >> Hi
>> >> No - problem not fixed yet! I have searched loads of stuff on internet but
>> >> can't find anything to help. I can access my emails from talktalks webmail
>> >> but would rather have live mail sorted!
>> >> Karen
>> >>
>> >> "Gwen" wrote:
>> >>
>> >> > Hi, I get the same exact message. I also cannot send out e-mails. Did you
>> >> > get your problem fixed and if so how did you do it?
>> >> > Thanks
>> >> > Gwen
>> >> >
>> >> > "Karen" wrote:
>> >> >
>> >> > > Hi! I am new to live mail and for the first week or so emails worked fine.
>> >> > > Now I cannot send emails but can receive them. It is a talktalk account and
>> >> > > using Windows 7. When I send an email it stays in outbox and it attempts to
>> >> > > send but the green bar does not progress and then I get status changed to
>> >> > > failed. I have tried shutting down and restarting etc but to no avail.
>> >> > > There are no attachments in the emails waiting to be sent. I have checked my
>> >> > > server requires authentication. It worked fine until a few days ago! Can
>> >> > > anyone help please???
>> .
>>

Karen,

There is a space after .com. When you go into account properties click after
the .com and backspace until you are at the m in com. Then hit apply. I had
the same problem and this fixed it. Good luck.

"Karen" wrote:

> Hi
> No - problem not fixed yet! I have searched loads of stuff on internet but
> can't find anything to help. I can access my emails from talktalks webmail
> but would rather have live mail sorted!
> Karen
>
> "Gwen" wrote:
>
> > Hi, I get the same exact message. I also cannot send out e-mails. Did you
> > get your problem fixed and if so how did you do it?
> > Thanks
> > Gwen
> >
> > "Karen" wrote:
> >
> > > Hi! I am new to live mail and for the first week or so emails worked fine.
> > > Now I cannot send emails but can receive them. It is a talktalk account and
> > > using Windows 7. When I send an email it stays in outbox and it attempts to
> > > send but the green bar does not progress and then I get status changed to
> > > failed. I have tried shutting down and restarting etc but to no avail.
> > > There are no attachments in the emails waiting to be sent. I have checked my
> > > server requires authentication. It worked fine until a few days ago! Can
> > > anyone help please???