Cannot Send/Receive At All...Email Account Set Up Correctly

First time user in Windows Mail on new laptop. Set up email account
correctly and all I get is this message. Chatted with PureHost and was told
the email account in Windows Mail was set up correctly and that the problem
is not on their end. Tried to find out similar issues but can't locate.
Here's the message I get whenever I try to send or receive:
Account: 'Reghead', Server: 'pop.purehost.com', Protocol: POP3, Server
Response: '220 ESMTP Thu, 08 Jan 2009 22:14:10 -0500: UCE strictly
prohibited', Port: 587, Secure(SSL): No, Server Error: 0x800CCC90, Error
Number: 0x800CCC90

Any suggestions on how I fix this?

According to this...
http://www.purehost.com/knowledgebas....bml?kbid=1610

for incoming (POP3), the port should be 110
the outgoing (SMTP) port should be 587

Tools - Accounts - (youraccount) - Properties - Advanced



--
Vista Home Premium 32 SP2 beta
http://get.live.com/wlmail/overview
http://download.live.com/wlmail


"Reghead" <> wrote in message
news:A1B70FF2-F0F4-4017-9903-...
> First time user in Windows Mail on new laptop. Set up email account
> correctly and all I get is this message. Chatted with PureHost and was
> told
> the email account in Windows Mail was set up correctly and that the
> problem
> is not on their end. Tried to find out similar issues but can't locate.
> Here's the message I get whenever I try to send or receive:
> Account: 'Reghead', Server: 'pop.purehost.com', Protocol: POP3, Server
> Response: '220 ESMTP Thu, 08 Jan 2009 22:14:10 -0500: UCE strictly
> prohibited', Port: 587, Secure(SSL): No, Server Error: 0x800CCC90, Error
> Number: 0x800CCC90
>
> Any suggestions on how I fix this?

Dave, I contact PureHost directly and spent about 45 minutes with them trying
to sort out the issue. All account info is set up correctly (I have multiple
other computers running Windows XP without any problems at all). I've
reviewed a few others with problems like this on this site. The common reply
seems to be to uninstall the antivirus software. This appears to be a bit
counter-productive since antivirus software is rather necessary.

Is Windows Mail so problematic that it's really inadequate? Is there
another option (e.g., Outlook)?

"Dave" wrote:

> According to this...
> http://www.purehost.com/knowledgebas....bml?kbid=1610
>
> for incoming (POP3), the port should be 110
> the outgoing (SMTP) port should be 587
>
> Tools - Accounts - (youraccount) - Properties - Advanced
>
>
>
> --
> Vista Home Premium 32 SP2 beta
> http://get.live.com/wlmail/overview
> http://download.live.com/wlmail
>
>
> "Reghead" <> wrote in message
> news:A1B70FF2-F0F4-4017-9903-...
> > First time user in Windows Mail on new laptop. Set up email account
> > correctly and all I get is this message. Chatted with PureHost and was
> > told
> > the email account in Windows Mail was set up correctly and that the
> > problem
> > is not on their end. Tried to find out similar issues but can't locate.
> > Here's the message I get whenever I try to send or receive:
> > Account: 'Reghead', Server: 'pop.purehost.com', Protocol: POP3, Server
> > Response: '220 ESMTP Thu, 08 Jan 2009 22:14:10 -0500: UCE strictly
> > prohibited', Port: 587, Secure(SSL): No, Server Error: 0x800CCC90, Error
> > Number: 0x800CCC90
> >
> > Any suggestions on how I fix this?
>
>

In the error message you posted, it showed that you had port 587 instead of
110 for POP3 (incoming).
Do you have them reversed?

Windows Mail is an unfinished product, and has been replaced with Windows
Live Mail. See the link in my sig.

Outlook is always an option, if you have it. Versions 2003 and newer work
fine.


--
Vista Home Premium 32 SP2 beta
http://get.live.com/wlmail/overview
http://download.live.com/wlmail


"Reghead" <> wrote in message
news:BCDAED32-C715-4FFA-A2EE-...
> Dave, I contact PureHost directly and spent about 45 minutes with them
> trying
> to sort out the issue. All account info is set up correctly (I have
> multiple
> other computers running Windows XP without any problems at all). I've
> reviewed a few others with problems like this on this site. The common
> reply
> seems to be to uninstall the antivirus software. This appears to be a bit
> counter-productive since antivirus software is rather necessary.
>
> Is Windows Mail so problematic that it's really inadequate? Is there
> another option (e.g., Outlook)?
>
> "Dave" wrote:
>
>> According to this...
>> http://www.purehost.com/knowledgebas....bml?kbid=1610
>>
>> for incoming (POP3), the port should be 110
>> the outgoing (SMTP) port should be 587
>>
>> Tools - Accounts - (youraccount) - Properties - Advanced
>>
>>
>>
>> --
>> Vista Home Premium 32 SP2 beta
>> http://get.live.com/wlmail/overview
>> http://download.live.com/wlmail
>>
>>
>> "Reghead" <> wrote in message
>> news:A1B70FF2-F0F4-4017-9903-...
>> > First time user in Windows Mail on new laptop. Set up email account
>> > correctly and all I get is this message. Chatted with PureHost and was
>> > told
>> > the email account in Windows Mail was set up correctly and that the
>> > problem
>> > is not on their end. Tried to find out similar issues but can't
>> > locate.
>> > Here's the message I get whenever I try to send or receive:
>> > Account: 'Reghead', Server: 'pop.purehost.com', Protocol: POP3, Server
>> > Response: '220 ESMTP Thu, 08 Jan 2009 22:14:10 -0500: UCE strictly
>> > prohibited', Port: 587, Secure(SSL): No, Server Error: 0x800CCC90,
>> > Error
>> > Number: 0x800CCC90
>> >
>> > Any suggestions on how I fix this?
>>
>>

Dave, thanks for your reply. I'll double check the account information and
look at your links. If all else fails I'll head back to Outlook.

"Dave" wrote:

> In the error message you posted, it showed that you had port 587 instead of
> 110 for POP3 (incoming).
> Do you have them reversed?
>
> Windows Mail is an unfinished product, and has been replaced with Windows
> Live Mail. See the link in my sig.
>
> Outlook is always an option, if you have it. Versions 2003 and newer work
> fine.
>
>
> --
> Vista Home Premium 32 SP2 beta
> http://get.live.com/wlmail/overview
> http://download.live.com/wlmail
>
>
> "Reghead" <> wrote in message
> news:BCDAED32-C715-4FFA-A2EE-...
> > Dave, I contact PureHost directly and spent about 45 minutes with them
> > trying
> > to sort out the issue. All account info is set up correctly (I have
> > multiple
> > other computers running Windows XP without any problems at all). I've
> > reviewed a few others with problems like this on this site. The common
> > reply
> > seems to be to uninstall the antivirus software. This appears to be a bit
> > counter-productive since antivirus software is rather necessary.
> >
> > Is Windows Mail so problematic that it's really inadequate? Is there
> > another option (e.g., Outlook)?
> >
> > "Dave" wrote:
> >
> >> According to this...
> >> http://www.purehost.com/knowledgebas....bml?kbid=1610
> >>
> >> for incoming (POP3), the port should be 110
> >> the outgoing (SMTP) port should be 587
> >>
> >> Tools - Accounts - (youraccount) - Properties - Advanced
> >>
> >>
> >>
> >> --
> >> Vista Home Premium 32 SP2 beta
> >> http://get.live.com/wlmail/overview
> >> http://download.live.com/wlmail
> >>
> >>
> >> "Reghead" <> wrote in message
> >> news:A1B70FF2-F0F4-4017-9903-...
> >> > First time user in Windows Mail on new laptop. Set up email account
> >> > correctly and all I get is this message. Chatted with PureHost and was
> >> > told
> >> > the email account in Windows Mail was set up correctly and that the
> >> > problem
> >> > is not on their end. Tried to find out similar issues but can't
> >> > locate.
> >> > Here's the message I get whenever I try to send or receive:
> >> > Account: 'Reghead', Server: 'pop.purehost.com', Protocol: POP3, Server
> >> > Response: '220 ESMTP Thu, 08 Jan 2009 22:14:10 -0500: UCE strictly
> >> > prohibited', Port: 587, Secure(SSL): No, Server Error: 0x800CCC90,
> >> > Error
> >> > Number: 0x800CCC90
> >> >
> >> > Any suggestions on how I fix this?
> >>
> >>
>

I assure you that port 587 cannot be used to download email.
Change the incoming server to port 110.

--
Gary VanderMolen, MS-MVP (Mail)


"Reghead" <> wrote in message news:BCDAED32-C715-4FFA-A2EE-...
> Dave, I contact PureHost directly and spent about 45 minutes with them trying
> to sort out the issue. All account info is set up correctly (I have multiple
> other computers running Windows XP without any problems at all). I've
> reviewed a few others with problems like this on this site. The common reply
> seems to be to uninstall the antivirus software. This appears to be a bit
> counter-productive since antivirus software is rather necessary.
>
> Is Windows Mail so problematic that it's really inadequate? Is there
> another option (e.g., Outlook)?
>
> "Dave" wrote:
>
>> According to this...
>> http://www.purehost.com/knowledgebas....bml?kbid=1610
>>
>> for incoming (POP3), the port should be 110
>> the outgoing (SMTP) port should be 587
>>
>> Tools - Accounts - (youraccount) - Properties - Advanced
>>
>>
>>
>> --
>> Vista Home Premium 32 SP2 beta
>> http://get.live.com/wlmail/overview
>> http://download.live.com/wlmail
>>
>>
>> "Reghead" <> wrote in message
>> news:A1B70FF2-F0F4-4017-9903-...
>> > First time user in Windows Mail on new laptop. Set up email account
>> > correctly and all I get is this message. Chatted with PureHost and was
>> > told
>> > the email account in Windows Mail was set up correctly and that the
>> > problem
>> > is not on their end. Tried to find out similar issues but can't locate.
>> > Here's the message I get whenever I try to send or receive:
>> > Account: 'Reghead', Server: 'pop.purehost.com', Protocol: POP3, Server
>> > Response: '220 ESMTP Thu, 08 Jan 2009 22:14:10 -0500: UCE strictly
>> > prohibited', Port: 587, Secure(SSL): No, Server Error: 0x800CCC90, Error
>> > Number: 0x800CCC90
>> >
>> > Any suggestions on how I fix this?
>>
>>

On Fri, 9 Jan 2009 10:40:01 -0800, Reghead wrote:

> First time user in Windows Mail on new laptop. Set up email account
> correctly and all I get is this message. Chatted with PureHost and was told
> the email account in Windows Mail was set up correctly and that the problem
> is not on their end. Tried to find out similar issues but can't locate.
> Here's the message I get whenever I try to send or receive:
> Account: 'Reghead', Server: 'pop.purehost.com', Protocol: POP3, Server
> Response: '220 ESMTP Thu, 08 Jan 2009 22:14:10 -0500: UCE strictly
> prohibited', Port: 587, Secure(SSL): No, Server Error: 0x800CCC90, Error
> Number: 0x800CCC90
>
> Any suggestions on how I fix this?

You can't send email through a POP3 server. Your error message shows a
response indicative of an SMTP server, as well as an SMTP port number (port
587). If you can remember the following:

POP3 protocol is for receiving; use either port 110, or port 995 w/SSL (if
available).

SMTP protocol is for sending; use port 25, port 465 w/SSL (if available), or
port 587 w/TLS (if the port is available, and TLS is required).

.... you should have no trouble setting up email in any client.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

> Is Windows Mail so problematic that it's really inadequate?

This is a Windows LIVE Mail-specific newsgroup. Are you accessing the
account in Windows LIVE Mail or the application named Windows Mail in Vista?

In either case, the "incoming mail" error message is telling you that you do
NOT have the correct port selected for the incoming (POP) mail server.

PS: Disable email scanning by your anti-virus application (don't uninstall
the application). While it doesn't appear to be the cause of the error you
posted, it can cause similar problems. Email scanning provides no
additional security:

Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tuto...ning/index.htm
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Reghead wrote:
> Dave, I contact PureHost directly and spent about 45 minutes with them
> trying to sort out the issue. All account info is set up correctly (I
> have
> multiple other computers running Windows XP without any problems at all).
> I've reviewed a few others with problems like this on this site. The
> common reply seems to be to uninstall the antivirus software. This
> appears
> to be a bit counter-productive since antivirus software is rather
> necessary.
>
> Is Windows Mail so problematic that it's really inadequate? Is there
> another option (e.g., Outlook)?
>
> "Dave" wrote:
>> According to this...
>> http://www.purehost.com/knowledgebas....bml?kbid=1610
>>
>> for incoming (POP3), the port should be 110
>> the outgoing (SMTP) port should be 587
>>
>> Tools - Accounts - (youraccount) - Properties - Advanced
>>
>> "Reghead" <> wrote in message
>> news:A1B70FF2-F0F4-4017-9903-...
>>> First time user in Windows Mail on new laptop. Set up email account
>>> correctly and all I get is this message. Chatted with PureHost and was
>>> told
>>> the email account in Windows Mail was set up correctly and that the
>>> problem
>>> is not on their end. Tried to find out similar issues but can't locate.
>>> Here's the message I get whenever I try to send or receive:
>>> Account: 'Reghead', Server: 'pop.purehost.com', Protocol: POP3, Server
>>> Response: '220 ESMTP Thu, 08 Jan 2009 22:14:10 -0500: UCE strictly
>>> prohibited', Port: 587, Secure(SSL): No, Server Error: 0x800CCC90, Error
>>> Number: 0x800CCC90
>>>
>>> Any suggestions on how I fix this?