Cannot start after anti-spyware installed

Could someone help please. I have a HP Pavilion a6511 purchased 6 weeks
ago running Vista Home Premium. I installed Lavasoft ad-aware and then
my PC would not start. The loading bar just kept going for ever. I had
to switch off and on again. I then receive a message stating the system
was unable to start and recommends starting in system recovery mode
which I then do. I also receive a message stating that Norton has been
disabled. The PC will restart okay but if shut down will not start. I
uninstalled Ad-aware and it worked okay. I then installed Spybot but
have the same problem again. HP are of no use so can anyone help me
please? I want to remove Norton once the free trial is up and am worried
that I will not be able to install another security system.


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> Could someone help please. I have a HP Pavilion a6511 purchased 6 week
> ago running Vista Home Premium. I installed Lavasoft ad-aware and the
> my PC would not start. The loading bar just kept going for ever. I ha
> to switch off and on again. I then receive a message stating the syste
> was unable to start and recommends starting in system recovery mod
> which I then do. I also receive a message stating that Norton has bee
> disabled. The PC will restart okay but if shut down will not start.
> uninstalled Ad-aware and it worked okay. I then installed Spybot bu
> have the same problem again. HP are of no use so can anyone help m
> please? I want to remove Norton once the free trial is up and a
> worrie
> that I will not be able to install another security system

Hi, you may wish to download the norton removal tool wich may wel
allow you to install other software

'Download and run the Norton Removal Tool
(http://service1.symantec.com/Support...05033108162039

Never run More than one anti-malware program at the same time in Liv
Mode. I will not recommend a particular program as each has it's pro
and cons. microsoft's own list is here but others are available ..

'Windows Vista: Security Providers
(http://www.microsoft.com/windows/ant...ows-vista.aspx

--
barman5

Regards,
*Nigel*
the beginning of knowledge is the discovery of something we do no
understand.,- frank herbert

"philo" <> wrote in message
news:...
>
> "Salza" <> wrote in message
> news:...
>>
>> Could someone help please. I have a HP Pavilion a6511 purchased 6 weeks
>> ago running Vista Home Premium. I installed Lavasoft ad-aware and then
>> my PC would not start. The loading bar just kept going for ever. I had
>> to switch off and on again. I then receive a message stating the system
>> was unable to start and recommends starting in system recovery mode
>> which I then do. I also receive a message stating that Norton has been
>> disabled. The PC will restart okay but if shut down will not start. I
>> uninstalled Ad-aware and it worked okay. I then installed Spybot but
>> have the same problem again. HP are of no use so can anyone help me
>> please? I want to remove Norton once the free trial is up and am worried
>> that I will not be able to install another security system.
>>
>
>
>
> Boot to safe mode
>
> uninstall all those apps
>
>
> Remove Norton
>
> Remove Ad-aware
>
> Remove Spybot
>
> Now reboot normally and if all is OK
>
> Use a decent AV such as Avast

I've Vista Home Premium SP1 and am running both Norton Internet Security
2008 and SpybotS&D; there's no incompatibility between those two, and
Norton's been running fine for me since March. Seems to me this is a
system-specific problem of some sort.
Lesley

Thanks for your advice. However, I got as far as removing Norton an
then found I was unable to acess the internet! Done system restore whic
removed Spybot (I had already removed Ad-aware) but still unable t
access internet. Tried everything I could think of then finall
reinstalled Norton from the System Recovery mode and can now access th
internet again. Does this mean that I have to have Norton regardless a
to whether I want it or not

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Salz
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Have you uninstalled norton or used the removal tool?

--
pooch

"Salza" <> wrote in message
news:...
>
> Thanks for your advice. However, I got as far as removing Norton and
> then found I was unable to acess the internet! Done system restore which
> removed Spybot (I had already removed Ad-aware) but still unable to
> access internet. Tried everything I could think of then finally
> reinstalled Norton from the System Recovery mode and can now access the
> internet again. Does this mean that I have to have Norton regardless as
> to whether I want it or not?


No. Certainly not. It's on none of my computers, and I have no problems.
You're doing something wrong, but I'm not sure what.

>
>
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> Salza
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>
> http://forums.techarena.in
>

I uninstalled Norton as when I clicked on the removal tool it said about
needing to save registration key which I don't have as the PC came with
a 60 day free trial of Norton. Although I reinstalled it via System
Recovery and I could then access the internet I cannot actually see
Norton in here. I had a page come up telling me I had no anti virus
installed so have downloaded AVG. Until I shut down and start up again I
won't know if I am still having the problem with starting up.
Unfortunately I am not feeling too great at the moment so am going to
leave it now until tomorrow when I hope I can think more clearly! Thank
you all for your help and I wil let you know what happens.


--
Salza
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