Cannot uninstall Nero 7!!

Trying to update Nero 7 to a Vista compatible version but it fails to
uninstall?
(Upgraded from existing XP Home install)

I get this error message when the uninstall runs --

Internal Error:

Custom Action DLL crashed on last call in function
'NeroAg_UnregisterComEx'. The installer must now exit.

Crash Thread ID 5368
Current Thread ID 6072


So how can I uninstall it to install later version please?

TIA


cheers,
Len

General CleanTool is Nero's recommended program for uninstalling any Nero software:
http://www.nero.com/nero7/enu/General_CleanTool.html

--
Carey Frisch
Microsoft MVP
Windows Shell/User

----------------------------------------------------------------------

"Len Cuff" wrote:

Trying to update Nero 7 to a Vista compatible version but it fails to
uninstall?
(Upgraded from existing XP Home install)

I get this error message when the uninstall runs --

Internal Error:

Custom Action DLL crashed on last call in function
'NeroAg_UnregisterComEx'. The installer must now exit.

Crash Thread ID 5368
Current Thread ID 6072


So how can I uninstall it to install later version please?

TIA


cheers,
Len

Quite a few issues about this posted in some different news servers.

Apparently NERO 7 is not compatible with Vista. Nero 6 works as supposed to,

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Len Cuff" <> wrote in message news:...
> Trying to update Nero 7 to a Vista compatible version but it fails to
> uninstall?
> (Upgraded from existing XP Home install)
>
> I get this error message when the uninstall runs --
>
> Internal Error:
>
> Custom Action DLL crashed on last call in function
> 'NeroAg_UnregisterComEx'. The installer must now exit.
>
> Crash Thread ID 5368
> Current Thread ID 6072
>
>
> So how can I uninstall it to install later version please?
>
> TIA
>
>
> cheers,
> Len

It's the other way 'round.
Nero 6 is not compatible, Nero 7 is.


"Peter Foldes" <> wrote in message
news:...
Quite a few issues about this posted in some different news servers.

Apparently NERO 7 is not compatible with Vista. Nero 6 works as supposed to,

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Len Cuff" <> wrote in message
news:...
> Trying to update Nero 7 to a Vista compatible version but it fails to
> uninstall?
> (Upgraded from existing XP Home install)
>
> I get this error message when the uninstall runs --
>
> Internal Error:
>
> Custom Action DLL crashed on last call in function
> 'NeroAg_UnregisterComEx'. The installer must now exit.
>
> Crash Thread ID 5368
> Current Thread ID 6072
>
>
> So how can I uninstall it to install later version please?
>
> TIA
>
>
> cheers,
> Len

I had a similar thing happen. When I got VISTA, I stupidly tried to load my
Nero 6 - it wouldn't, then I had a OEM Nero 7 - it mostly loaded, but it was
not "enhanced" for VISTA and it didn't work right, and when I tried to
"uninstall", using all the correct methods - even in safe mode, the same
error came up - even when using the very disc. Finally I bought the Ultra 7
"Enhanced" - tried to load it but the Ghost of Nero past kept it from going
further - FINALLY I rolled the restore back to BEFORE loading Nero, THEN
successfully loaded the "Enhanced" version certified for VISTA. Whewww!
glad I got that off my chest to share.

"Peter Foldes" <> wrote in message
news:...
Quite a few issues about this posted in some different news servers.

Apparently NERO 7 is not compatible with Vista. Nero 6 works as supposed to,

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Len Cuff" <> wrote in message
news:...
> Trying to update Nero 7 to a Vista compatible version but it fails to
> uninstall?
> (Upgraded from existing XP Home install)
>
> I get this error message when the uninstall runs --
>
> Internal Error:
>
> Custom Action DLL crashed on last call in function
> 'NeroAg_UnregisterComEx'. The installer must now exit.
>
> Crash Thread ID 5368
> Current Thread ID 6072
>
>
> So how can I uninstall it to install later version please?
>
> TIA
>
>
> cheers,
> Len

On Wed, 22 Aug 2007 21:01:48 GMT, Len Cuff <>
wrote:

>Trying to update Nero 7 to a Vista compatible version but it fails to
>uninstall?
>(Upgraded from existing XP Home install)
>
>I get this error message when the uninstall runs --
>
>Internal Error:
>
>Custom Action DLL crashed on last call in function
>'NeroAg_UnregisterComEx'. The installer must now exit.
>
>Crash Thread ID 5368
>Current Thread ID 6072
>
>
>So how can I uninstall it to install later version please?
>
>TIA
>
>
>cheers,
> Len
tried the Nero Cleanup Tool as suggested and that blows up the
Regisitry server! No chance of rolling back as this was an upgrade!
Any other suggestions or am I just stuck with 7.5.1? This works fine
but is causing COM Surrogate errors in explorer!

cheers,
Len

"chanzs23" <> wrote in message
news:...
>
> Hi,
> Trying to update Nero 7 to a Vista compatible version but it fails to
>>uninstall?
>>(Upgraded from existing XP Home install)
>>
>>I get this error message when the uninstall runs --
>>
>>Internal Error:
>>
>>Custom Action DLL crashed on last call in function
>>'NeroAg_UnregisterComEx'. The installer must now exit.
>>
>>Crash Thread ID 5296
>>Current Thread ID 3180
>>
>>
>>So how can I uninstall it to install later version please?
>
>
> --
> chanzs23

This wouldn't happen to be a pirated copy of Nero, would it?
--

Don't pick a fight with an old man.
If he is too old to fight, he'll just kill you.

"Mike" <> wrote in message
news:%...
> "chanzs23" <> wrote in message
> news:...
>>
>> Hi,
>> Trying to update Nero 7 to a Vista compatible version but it fails to
>>>uninstall?
>>>(Upgraded from existing XP Home install)
>>>
>>>I get this error message when the uninstall runs --
>>>
>>>Internal Error:
>>>
>>>Custom Action DLL crashed on last call in function
>>>'NeroAg_UnregisterComEx'. The installer must now exit.
>>>
>>>Crash Thread ID 5296
>>>Current Thread ID 3180
>>>
>>>
>>>So how can I uninstall it to install later version please?
>>
>>
>> --
>> chanzs23
>
> This wouldn't happen to be a pirated copy of Nero, would it?
> --
>
> Don't pick a fight with an old man.
> If he is too old to fight, he'll just kill you.
>
>
>

Hi
Look here:

http://www.nero.com/enu/support-nero...utilities.html

chas2209

"chas2209" <> wrote in message
news:%...
>
> "Mike" <> wrote in message
> news:%...
>> "chanzs23" <> wrote in message
>> news:...
>>>
>>> Hi,
>>> Trying to update Nero 7 to a Vista compatible version but it fails to
>>>>uninstall?
>>>>(Upgraded from existing XP Home install)
>>>>
>>>>I get this error message when the uninstall runs --
>>>>
>>>>Internal Error:
>>>>
>>>>Custom Action DLL crashed on last call in function
>>>>'NeroAg_UnregisterComEx'. The installer must now exit.
>>>>
>>>>Crash Thread ID 5296
>>>>Current Thread ID 3180
>>>>
>>>>
>>>>So how can I uninstall it to install later version please?
>>>
>>>
>>> --
>>> chanzs23
>>
>> This wouldn't happen to be a pirated copy of Nero, would it?
>> --
>>
>> Don't pick a fight with an old man.
>> If he is too old to fight, he'll just kill you.
>>
>>
>>
>
> Hi
> Look here:
>
> http://www.nero.com/enu/support-nero...utilities.html
>
> chas2209

I know about the Nero Removal Tool. You didn't answer my question. Even
after the uninstaller failed, does Nero still run?
--

Don't pick a fight with an old man.
If he is too old to fight, he'll just kill you.

"Mike" <> wrote in message
news:ev%...
> "chas2209" <> wrote in message
> news:%...
>>
>> "Mike" <> wrote in message
>> news:%...
>>> "chanzs23" <> wrote in message
>>> news:...
>>>>
>>>> Hi,
>>>> Trying to update Nero 7 to a Vista compatible version but it fails to
>>>>>uninstall?
>>>>>(Upgraded from existing XP Home install)
>>>>>
>>>>>I get this error message when the uninstall runs --
>>>>>
>>>>>Internal Error:
>>>>>
>>>>>Custom Action DLL crashed on last call in function
>>>>>'NeroAg_UnregisterComEx'. The installer must now exit.
>>>>>
>>>>>Crash Thread ID 5296
>>>>>Current Thread ID 3180
>>>>>
>>>>>
>>>>>So how can I uninstall it to install later version please?
>>>>
>>>>
>>>> --
>>>> chanzs23
>>>
>>> This wouldn't happen to be a pirated copy of Nero, would it?
>>> --
>>>
>>> Don't pick a fight with an old man.
>>> If he is too old to fight, he'll just kill you.
>>>
>>>
>>>
>>
>> Hi
>> Look here:
>>
>> http://www.nero.com/enu/support-nero...utilities.html
>>
>> chas2209
>
> I know about the Nero Removal Tool. You didn't answer my question. Even
> after the uninstaller failed, does Nero still run?
> --
>
> Don't pick a fight with an old man.
> If he is too old to fight, he'll just kill you.
>
I presume those remarks are addressed to the OP

chas2209